Forrester eCommerce

NOVEMBER 27, 2019

This blog post is part of Forrester’s Holiday 2019 retail series. The season of sales is here, and retailers are preparing for an influx of site traffic, store visitors, and (hopefully) purchases. But as inboxes flood with pre-Thanksgiving, Black Friday, Cyber Monday, and more offers – retailers must ask themselves: Are we ready? As retailers, your […].

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Customer Experience Customer Blog Retail 284

Steve Dennis

NOVEMBER 27, 2019

On one level, I get the attention paid to retailers’ quarterly reports. So when Macy’s missed on sales expectations and cut its full-year profit outlook recently, it wasn’t surprising that many analysts glommed on to how it was the iconic retailer’s first same-store sales decline in seven quarters, or to CEO Jeff Gennette’s lame weather-related excuses.

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Department Stores Gifts Books Retail 139

BigCommerce

NOVEMBER 27, 2019

Magento, an open-source platform, is a longstanding giant in the ecommerce space.

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Magento eCommerce 227

Forrester eCommerce

NOVEMBER 27, 2019

Every few years, we round up examples of customer experience (CX) champions (or “ambassadors”) programs: programs that enable CX teams to broaden their reach by training employees or leaders in CX best practices and/or formalizing their roles in CX project implementation. This year, we cast a wide net to capture programs that placed differing focus […].

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Customer Experience Customer 275

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Ecommerce Platforms

NOVEMBER 27, 2019

Not sure how to choose between Stripe vs Square? You're not alone. At first glance, both Stripe and Square seem pretty similar. Both of these tools are market leaders in the payment industry, with features that have transformed the way that we pay for the things that we need. What's more, both Stripe and Square are on the cutting edge of payment technology, giving businesses access to more efficient and reliable ways of accepting and managing their transactions.

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Payment Services Merchant Services Payments POS 104

Forrester eCommerce

NOVEMBER 27, 2019

LVMH (Moët Hennessy – Louis Vuitton SE) is acquiring Tiffany & Co. for approximately €14.7 billion (or $16.2 billion). For LVMH, this will strengthen its presence in the US market and position in the jewelry category (alongside Bulgari), making it more competitive with the likes of Richemont (which counts Cartier among its brand houses or […].

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Jewelry Marketing Retail Customer 239

Algopix

NOVEMBER 27, 2019

The internet can essentially make or break your business. Getting the proper internet attention from the right sources at the correct time is crucial to brand success. On the other hand, negative publicity can take a long time to recover from. Exhaustive brand monitoring is not easy work, it entails tracking, social listening, and a lot of data. When monitoring your online presence you need to be proactive, thorough, and inclusive.

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Social Media eCommerce Article Customer 78

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 27, 2019

In 2019, even jewelry retailing has been touched by omni-channel retailing. What that means is, as a jeweler, you can’t rest on your brick-and-mortar laurels. You’ve got to appeal to your customer through multiple sales channels, but to do that effectively, you need to understand your customers. For that reason, ChainDrive recommends these five omni-channel best practices for jewelry retailers.

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Jewelry Channel Retail Document 57

retailnext

NOVEMBER 27, 2019

The holiday season always brings out the best in retailers and merchandisers alike. It’s a magical time of year when window displays shine bright like diamonds and entire stores transform into winter wonderlands. However, these good looks don’t just appear; they take a good amount of time and effort from retailers. To help you get started with your end-of-year merchandising, I’ve gathered five of my most favorite tips to make sure your holiday displays get off to the right start. 1 –

Gifts 52

Gifts Small Business Retail Mobile Payments Payment Services 52

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 27, 2019

In 2019, even jewelry retailing has been touched by omni-channel retailing. What that means is, as a jeweler, you can’t rest on your brick-and-mortar laurels. You’ve got to appeal to your customer through multiple sales channels, but to do that effectively, you need to understand your customers. For that reason, ChainDrive recommends these five omni-channel best practices for jewelry retailers.

Jewelry 40

Jewelry Channel Retail Document 40

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Dynamic Yield

NOVEMBER 27, 2019

A comprehensive library of high-impact personalization use cases, deployed by real brands across the Dynamic Yield customer-base. The post An Overview of Dynamic Yield’s Inspiration Library appeared first on Dynamic Yield.

Customer 36

Customer 36

Heartland

NOVEMBER 27, 2019

If you've been in sales for any length of time, you probably remember the way things used to be: you would contact people in person or even over the phone, or if in retail, they visited your physical location. Maybe you did a couple of mailers. But that was about it, and it was the only thing customers expected, because that was all that was available to them!

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Multichannel Retail Customer 34

Dynamic Yield

NOVEMBER 27, 2019

A comprehensive library of high-impact personalization use cases, deployed by real brands across the Dynamic Yield customer-base. The post An Overview of Dynamic Yield’s Inspiration Library appeared first on Dynamic Yield.

Customer 36

Customer 36

ROI Revolution

NOVEMBER 27, 2019

Published November 27, 2019. Welcome to November 2019’s marketing news recap! Last time , we covered the retail-pocalypse, advertising on TikTok, insights on audio for brands, and more. This month has given us a lot to be thankful for in the marketing news world. We’ll talk about drone delivery, what to expect for the holiday season, social media advertising, and oh so much more.

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Marketing eCommerce Social Media Gifts 78

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Forrester eCommerce

NOVEMBER 27, 2019

Forrester forecasts that more than 294 million adults in Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam are online in 2019 and that 56% of them, 164 million, shop online. In the recently published Forrester Infographic: Connected Shoppers In Southeast Asia, we share several insights: Shoppers in Southeast Asia are connected and channel-agnostic.

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Channel Consumer Customer Experience Mobile 311

eCommerce Evolution

NOVEMBER 27, 2019

Charles Livingston knows a thing or two about rapid growth. He turned a supplement offer into a 12 million per year business. And now his Coffee Company – Life Boost Coffee has grown 1,000% in less than 1 year. What’s the secret to this kind of growth? Good Marketing and becoming a “yes” company. Charles is also known for having his picture displayed in every single Ezra Firestone presentation.

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Subscription Presentation eCommerce Customer Experience 78

Forrester eCommerce

NOVEMBER 27, 2019

Looking to extract a wide range of insights from images and video? Or develop new AI applications with vision capabilities? Or create vision-based solutions to drive operational efficiency, customer insight, customer engagement, or safety? You need a computer vision (CV) platform. These offerings help you create the training data, as well as develop and […].

Operations 360

Operations Customer 360