Fri.Mar 11, 2022

article thumbnail

Why Retailers Need to Supercharge Employee Experience to Accelerate Customer and Brand Experiences in 2022

Retail TouchPoints

From labor shortages to supply chain disruptions, retailers are up against significant challenges that are disrupting the industry as a whole and shaking up overall measures of both customer and employee satisfaction. In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers.

Customer 290
article thumbnail

Two Seismic Shifts Disrupting B2B Sales And Marketing

Forrester eCommerce

Each year, our planet has thousands of earthquakes. Most of them are small events, but a few powerful ones change the landscape. It’s hard to know if a tremor will turn into a major earthquake. B2B sales trends are like that, too. So let’s talk about two seismic shifts disrupting sales and marketing. Shift Number […].

B2B 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CMO Council to Track Brands Boycotting Russia

Retail TouchPoints

The CMO Council has begun sharing its list of “ Brands Bucking Russia ” to highlight the companies withdrawing their business from Russia in response to the country’s invasion and continued attacks on Ukraine , with plans to update the list daily. Major brands, including Adidas , Amazon , Apple , eBay , Hermès , Levi’s and LVMH are just a few of the names already on the roster.

article thumbnail

September 2021 – February 2022 Research Recap — Cloud And Operations

Forrester eCommerce

Hello again! In 2021, I started highlighting our top research each month. As a research director, I get to not only see the final outcome but also all the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls, but I’d […].

article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

Target Highlights Eco-Friendly Products With Curated Sustainability Collection

Retail TouchPoints

Target is helping sustainability-minded shoppers with relevant products with the launch of the Target Zero label, a curated collection of new and existing products that are designed to reduce waste. The initial launch includes national brands Burt’s Bees , PLUS and Pacifica and will expand to include additional products in the future. The Target Zero icon will be featured both in-store and on Target.com, where shoppers can specifically shop the curated assortment.

Other 258
article thumbnail

If Your Board Is Bored, Then You’re Boring

Forrester eCommerce

CIOs and CTOs have a complicated relationship with their boards. Now is a ripe opportunity for tech execs to become the digital expert your board needs.

Customer 195

More Trending

article thumbnail

Marketing Sourcing: A Metric Built To Get A CMO Fired

Forrester eCommerce

Why do CMOs continue to embrace sourcing metrics when they provide such limited insight?

Marketing 195
article thumbnail

Why Ecommerce Automation Is Essential for Digital Shelf Success

Salsify

Automation is now an essential part of business operations. As noted by a recent Harris Poll , 92% of businesses say that the use of automation is now critical to meet customer expectations in a post-COVID world.

eCommerce 126
article thumbnail

Domain.com Review (Mar 2022): What’s It Best At?

Ecommerce Platforms

Most businesses need a website, right? It doesn’t matter if you’re a small business, a bigger enterprise, or an entrepreneur just starting out; a well-designed website and a good domain name are a must. Both go a long way to raising your profile, showcasing your products and branding, and building credibility with all-important customers. Finding all of this in a web hosting solution can be daunting and expensive if you don’t choose carefully.

article thumbnail

Rising gas prices may drive consumers to big box gas stations

RetailWire

Consumers in search of cheap gas may make their way to retailers such as BJ’s Wholesale Club, Costco and Sam’s Club to fill up their tanks. That may not be all good news for these chains as many sell fuel at very low margins and even sometimes at a loss.

article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

4 Top Inventory Management Techniques and Best Practices

RETAIL MANAGEMENT SOFTWARE

Do you know how to manage your inventory as effectively as possible? Do you have enough stock on hand? What are the inventory management best practices? If you can’t answer these questions, it’s time to reconsider how you manage your inventory. Inventory management best practices enable you to run your business most effectively and profitably.

article thumbnail

Express, ready for a comeback, is opening more stores

RetailDive

Pre-pandemic, the retailer was near bankruptcy. Now it's attracting new customers and regaining lapsed ones as people buy clothes again.

Clothing 111
article thumbnail

New eMarketer Analyst Report: What the Global E-Commerce Forecast Holds for 2022

ChannelAdvisor

After a two-year e-commerce boom driven by unpredictable circumstances and unusual growth patterns, it seems online spending is expected to stabilize in 2022. Yet, “plenty of bright spots remain,” according to a new analyst report from eMarketer, presented by ChannelAdvisor: Global Ecommerce Forecast As 2-Year Boom Subsides, Plenty of Bright Spots Remain. .

article thumbnail

House refers Amazon to DOJ for 'potential criminal conduct'

RetailDive

Judiciary committee members allege that the e-commerce giant's executives lied during an investigation into its competitive practices.

Reference 111
article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

article thumbnail

New eMarketer Analyst Report: What the Global E-Commerce Forecast Holds for 2022

ChannelAdvisor

After a two-year e-commerce boom driven by unpredictable circumstances and unusual growth patterns, it seems online spending is expected to stabilize in 2022. Yet, “plenty of bright spots remain,” according to a new analyst report from eMarketer, presented by ChannelAdvisor: Global Ecommerce Forecast As 2-Year Boom Subsides, Plenty of Bright Spots Remain. .

article thumbnail

Ulta plans to open 250 more Target shop-in-shops this year

RetailDive

2021 was a year of growth, as net sales at the beauty retailer surged more than 40% over 2020 and expanded by over a billion dollars from 2019.

Retail 122
article thumbnail

Fact vs Fiction: Marketing unPredictions

Digital Doughnut

The arrival of each new year is always accompanied by a flood of vague marketing predictions, packaged up as hundreds of articles, reports, and corporate blog posts. If it wasn’t bad enough that marketers were required to separate the signal from the noise here, some of these predictions — in the style of your favourite horoscope — are vague enough to be unfalsifiable.

article thumbnail

The Weekly Closeout: More retailers halt sales in Russia

RetailDive

As the war in Ukraine continues, brands including Crocs and Skechers are joining others that have stopped shipments to Russia, shut down their websites in the country or taken other measures.

Retail 105
article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

article thumbnail

How to Prevent Data Breach: A Guide For eCommerce Retailers

Korona

SMBs generally have fewer resources at their disposal to protect themselves from malicious breaches. Since eCommerce is one of the biggest targets of scammers, protecting your website and knowing precisely how to prevent data breach should be a top priority. . Data breaches often make the headlines for the huge amounts of personal information that they reveal.

article thumbnail

Madison Reed hires former Dollar Shave Club exec as CFO

RetailDive

Jose Zuniga oversaw the shaving brand's $1 billion acquisition by Unilever and will now help scale the haircare company.

105
105
article thumbnail

Primark may add click and collect service

RetailWire

Fast-fashion chain Primark has no plans to enable online ordering with delivery. It may, however add a buy online and pickup in-store service in response to changes in consumer shopping behavior. The chain plans to launch a new website in the UK and 13 other markets by the end of the month.

Fashion 52
article thumbnail

WooCommerce vs. BigCommerce: What’s Best for Your Store?

eCommerce CEO

Both BigCommerce and WooCommerce are ecommerce platforms that make it possible to create an online store. There are several differences to be aware of. However, Read more.

article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

article thumbnail

CMS Security for Safer Websites

Digital Doughnut

Learn about the security threats that your website may encounter and the CMS security measures to safeguard your website and customer data.

article thumbnail

Apple has an army of lawyers to protect its trademark

RetailWire

Businesses that have the word apple in them or who use an apple in their logo are virtually guaranteed scrutiny and legal pushback from tech giant Apple. Josh Rosenstock, an Apple spokesperson, said that the company is only following the law. “When we see applications that are overly broad or could be confusing to our customers, our first step is always to reach out and try to resolve these quickly and amicably,” he said.

article thumbnail

Baraka Sheabutter – an Ecommerce Brand That Aligns Social Impact & Profitability Together

lateshipment

The world is increasingly looking to adopt eco-friendly options in our day-to-day lives. The shift towards eco-consciousness and sustainability is now the expected benchmark for businesses world wide. And we can see brands across the globe prime themselves to this shift. Multiple corporations are taking up sustainability projects as a passion project to get in the goodbooks of their customers.

eCommerce 130
article thumbnail

Jones Soda debuts cannabis-infused products

RetailWire

Jones Soda has debuted a new brand, Mary Jones, that will include cannabis-infused sodas, gummies and syrups. “We’re a small player in soda, but we’re going to be the biggest national player when it comes to a recognizable [consumer-packaged goods] name in cannabis,” said Bohb Blair, chief marketing officer at Jones Soda.

article thumbnail

Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

article thumbnail

CEO Details ‘Reimagination of eBay’ Including a Collectibles Vault and New Digital Wallet

Retail TouchPoints

At eBay ’s investor day March 10, CEO Jamie Iannone shared details about the company’s long-term growth strategy and previewed new products, including plans for the eBay Vault — both a physical storage facility and a digital marketplace for trading cards and other high-value collectibles. The company also announced plans to launch its own digital wallet. “We are building an eBay for the future by doubling down on what we do best — connecting sellers and buyers of non-new in-season products

PayPal 290
article thumbnail

Rihanna plans IPO for her Savage X Fenty lingerie brand

RetailWire

The singer and fashion entrepreneur Rihanna is working with banks to pursue an initial public offering as early as this year for her Savage X Fenty lingerie brand. The current valuation for the company is $3 billion or more.

Banking 40
article thumbnail

Baraka Sheabutter – an Ecommerce Brand That Aligns Social Impact & Profitability Together

lateshipment

The world is increasingly looking to adopt eco-friendly options in our day-to-day lives. The shift towards eco-conscious and sustainability is now the expected benchmark for businesses world wide. And we can see this shift very well. Multiple corporations are taking up sustainability projects as a passion project to get in the goodbooks of their customers.

eCommerce 100
article thumbnail

Russia threatens to nationalize companies that close over Ukraine war

RetailWire

President Vladimir Putin supports a plan to nationalize foreign-owned businesses that have suspended or ended operations in Russia over that county’s unprovoked attack on neighboring Ukraine. The threat of nationalization was rebuffed by the White House, with vows that even more economic pain would be visited on Russia should it take such action.

article thumbnail

How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio