Fri.Oct 01, 2021

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The Keys To Better Post-Sale Customer Relationships In 2022

Forrester eCommerce

Existing customers account for more than three-quarters of annual revenue for B2B organizations, Forrester data shows. Find insights to deepen and build on customer relationships in our Customer Engagement Planning Assumptions report for 2022.

Customer 369
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Why Companies Should Consider Outsourcing Some or All of Their Supply Chain

Retail TouchPoints

As supply chains become increasingly complex due to the proliferation of commerce channels and higher consumer expectations, businesses are turning to outsourced functions that can deliver on speed, quality and cost. Insourcing Fulfillment. Many traditional retailers have relied on the belief that controlling more parts of their supply chain will bring costs down.

Supplies 279
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Enhance Holiday Post-Purchase Experience with Existing Tools

lateshipment

Brands across eCommerce are looking to improve their services at every touchpoint to build a loyal customer tribe and grow. And one way these eCommerce brands are advancing in their said vision is by constantly adopting newer technology in every area of operations. From optimizing their website and checkout experience, making use of marketing tools to enable product discovery and customer engagement, etc.

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Neiman Marcus Responds to Breach of 4.6 Million Customers’ Data

Retail TouchPoints

Neiman Marcus Group (NMG) said it recently learned personal information from as many as 4.6 million online customers had been obtained by an unauthorized party. The company is in the process of notifying its online customers of the security breach, which occurred in May 2020. The retailer said it has notified law enforcement and is working closely with Mandiant , a leading cybersecurity expert, to investigate.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Gopuff plans to open a digital-first retail store

RetailDive

Planning documents filed in San Francisco outline a location that has digital ordering kiosks and is built to efficiently manage in-store and online orders.

Document 123
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TD Bank Exec Recommends Retailers Build Up Inventory to Combat Inflation and Meet Current Customer Needs

Retail TouchPoints

Retailers are facing both a major opportunity and a major challenge in the coming months: shoppers are primed to spend big during the holidays, but labor and product shortages may make it difficult to fully take advantage of this opportunity. It’s a tricky proposition, but retailers that can maintain the inventory needed to meet this pent-up demand will set themselves up for a very successful season.

Banking 246

More Trending

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TD Bank Exec Recommends Retailers Build Up Inventory to Combat Inflation and Meet Current Customer Needs

Retail TouchPoints

Retailers are facing both a major opportunity and a major challenge in the coming months: shoppers are primed to spend big during the holidays, but labor and product shortages may make it difficult to fully take advantage of this opportunity. It’s a tricky proposition, but retailers that can maintain the inventory needed to meet this pent-up demand will set themselves up for a very successful season.

Banking 130
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Over 30% of consumers plan to spend more on gifts in 2021: Klarna

RetailDive

A survey found that 62% of respondents plan on shopping with big-box retailers during the holiday season, followed by department stores and malls.

Gifts 120
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Tips and Tools for Choosing the Best Domain Name

Ecommerce Guru

Are you planning to open up your website? Do you want one such domain name that can help you in creating a brand? Are you looking forward to giving a perfect domain name to your website? If your answer is yes, then here we are up to help you. Please get rid of all your website-related problems and stay connected with us till the end. There is no doubt that the domain name plays a […].

eCommerce 103
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ShipStation’s SMB Guide to Holiday Shipping

ChannelAdvisor

E-commerce has changed a lot over the past year and a half. After a massive increase in business owners and customers alike moving over to e-commerce, people are now shopping and selling online at rates no one had anticipated for at least a few more years. With this competitive market, it can be even more difficult to establish yourself as a leader in your niche.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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As it opens more brick-and-mortar stores, Ross hires new CFO

RetailDive

Adam Orvos, the retailer's head of supply chain administration, starts in the role on Friday. His predecessor, Travis Marquette, left for Burlington in July.

Supplies 119
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ShipStation’s SMB Guide to Holiday Shipping

ChannelAdvisor

E-commerce has changed a lot over the past year and a half. After a massive increase in business owners and customers alike moving over to e-commerce, people are now shopping and selling online at rates no one had anticipated for at least a few more years. With this competitive market, it can be even more difficult to establish yourself as a leader in your niche.

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Neiman Marcus warns 4.6M customers about data breach

RetailDive

Personal information and payment cards were exposed in the hack, which is not the first for the luxury department store.

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Meet the Elastic Path Leadership Team: Part 1

GetElastic

We wanted to take this time to introduce you to our leadership team – you may see some new faces in the mix and we can’t wait to tell you more about these individuals. Brenton Brown - Chief Financial Officer. Connect with Brenton on LinkedIn. Brenton is responsible for Elastic Path's revenue strategies, profitability enhancement and cash flow. Brenton was most recently Senior Vice President at Peer 1 Hosting, one of the world's leading web hosting providers specializing in managed hosting, coloc

Books 78
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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J.C. Penney to unveil inclusive beauty concept

RetailDive

The department store tried to salvage its lucrative Sephora partnership just as it entered bankruptcy last year.

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Small Changes Today to Increase Growth Tomorrow

Omnisend

Reading Time: 11 minutes. Lucas Walker jumped into ecommerce in 2014, after he had built up his entrepreneurial chops with the founding of a few businesses. The same year he entered ecommerce was the same year he made his first Shopify sale. As he searched social media groups for deeper insights into marketing practices, he was disappointed in what he found.

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2021 Lawn & Garden Industry Deep Dive: Data, Stats, & Trends for Brands

ROI Revolution

Published October 1, 2021. The lawn and garden industry has seen impressive growth over the past several quarters, with the pandemic pushing more people to spend more time tending to their homes. Average consumer household spend on lawn and garden supplies surged 29.1% last year. As the market remains uncertain and consumer habits continue to fluctuate, what does the future hold for the lawn and garden industry?

Outdoor 78
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I burned $479k on ads so you don’t have to

Omniconvert

My head-scratcher this week is about… How I burned $479k on ads back in 2011. Only in the first 3 quarters. Exactly back then, we also got the bad news that the market leader in almost all the verticals (eMAG) is after our niche, launching in Q4. I was an eCommerce entrepreneur. I had 2 […]. The post I burned $479k on ads so you don’t have to appeared first on Omniconvert Ecommerce Growth Blog.

Blog 78
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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50 Best Dropshipping Clothing Suppliers

eCommerce CEO

When you start a dropshipping business, you’ll find plenty of products to sell. One type of dropshipping product that ecommerce sellers offer is fashion clothing. Read more.

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The Weekly Closeout: The Yeezy Gap hoodie looks like a hoodie and Eastbay launches its first private label

RetailDive

Kanye's latest Gap offering will ship in two to eight weeks, while Foot Locker's high-school focused brand introduced a performance line.

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How to Market Your Retail Business Using the 4 Ps of Marketing

Korona

No matter how big or small, any retail business has two clear marketing objectives: ensuring customer satisfaction and maximizing profits. . As a retailer, your primary motivation is to satisfy your customers and meet their expectations. According to Fortunly , 14% of small retail businesses fail because they don’t know their customers’ needs, while the same number fail because of poor marketing skills.

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Instacart shoppers may refuse orders, walk off the job

RetailWire

A group of Instacart shoppers has call on others delivering for the third-party service to walk off the job or refuse low-paying orders as it seeks to improve compensation and working conditions for gig workers. The call for a work action follows another call by the Gig Workers Collective for Instacart customers to boycott the service over its treatment of shoppers and delivery people.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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How to Market Your Retail Business Using the 4 Ps of Marketing

Korona

No matter how big or small, any retail business has two clear marketing objectives: ensuring customer satisfaction and maximizing profits. . As a retailer, your primary motivation is to satisfy your customers and meet their expectations. According to Fortunly , 14% of small retail businesses fail because they don’t know their customers’ needs, while the same number fail because of poor marketing skills.

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Dollar stores face headwinds in pursuit of fast growth

RetailWire

Dollar stores are being tested by supply chain challenges, increasing opposition from local communities where new stores are planned and a workforce unhappy with low pay and job demands they see out of sync with their compensation.

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Secondary Goals: Track These GA Events If You’re Doing A/B Testing

Kissmetrics

A/B testing is brilliant. It lets you compare two or more versions of the same page element, paid ad, or another variable to see which one performs the best. In other words, it’s a key way to improve your content, increase user engagement, and boost conversion rates across your site. What’s not to like? Additionally, with A/B testing, the results are clear and speak for themselves.

Events 275
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John Mackey stepping down as Whole Foods CEO

RetailWire

John Mackey, who co-founded Whole Food Market in 1980, is stepping down as the chain’s CEO on Sept. 1, 2022. Whole Foods COO Jason Buechel will replace Mr. Mackey. “Jason is a true servant leader and champion of Whole Foods’ culture and values, and he will lead the company into the future,” Mr. Mackey said.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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How to Use Transcription Services to Repurpose Your Content

Kissmetrics

Keeping your audience engaged with your content is a full-time job in itself. You must constantly evaluate your current content’s engagement metrics while also anticipating the needs of your growing audience. With this in mind, new and updated content is crucial to any successful digital marketer’s strategy. How can you generate new content without spending more time than you have available?

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Mail delivery to slow down starting today

RetailWire

The U.S. Postal Service will slow mail delivery beginning today as part of Postmaster General Louis DeJoy’s plan to cut operating costs. Roughly 40 percent of all first-class mail will take longer to get to intended destinations. Western states and parts of Texas and Florida are expected to see the biggest delays in receiving new mail.

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Male celebs wear charm necklaces and brands think regular Joe’s will follow

RetailWire

Celebrities such as Justin Bieber, Pete Davidson and Harry Styles have been photographed wearing charm necklaces and a growing number of jewelry brands are betting that average guys are likely to follow, despite the segment having long been targeted to girls and women.

Jewelry 40
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Neiman Marcus notifies 4.6M online customers about data breach

RetailWire

Neiman Marcus Group has notified 4.6 million online customers that their personal information, including credit card numbers, may have been compromised in a hack of the retailer’s system in March 2020. The company, which emerged last year from Chapter 11 bankruptcy protection, said that it does not appear that accounts with its Bergdorf Goodman and Horchow businesses were affected.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib