Thu.Mar 10, 2022

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B2B Sellers Must Reevaluate How They Build Trust With Buyers

Forrester eCommerce

B2B buyers are making decisions on behalf of their employer and must constantly balance not only the risk factors of their organization and the functions they represent but also their own professional risk factors. New Forrester research illustrates how complex this decision-making process can be and shows how risk avoidance and defensive decision-making often dominate […].

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Why 2022 Will Be a Big Coming Out Party for NFTs

Retail TouchPoints

Mike Winkelmann’s digital art project EVERYDAYs sold for a record-setting $69 million in March 2021. That moment is widely credited with kicking off the NFT craze that followed throughout the remainder of the year — and continues to this day. Indeed, 2021 brought a flurry of NFT drops by artists, followed by collections from sports teams along with generative collections like Bored Ape Yacht Club and more.

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Lower Churn with Paused Subscriptions

FastSpring

The FastSpring product team is happy to announce the release of Paused Subscriptions , a new built-in feature to help you lower churn: This new feature enables customers to pause active subscriptions and temporarily disable billing and services. Here’s how it works: Lower churn by pausing subscriptions. Enabling the pause feature will give customers an additional option if they attempt to cancel their subscription.

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Pilot Travel Centers to Invest $1 Billion in New Horizons Renovation Initiative

Retail TouchPoints

Pilot Travel Centers ’ $1 billion New Horizons remodeling project will enhance the retailer’s stores throughout North America. As part of the three -year project, more than 400 Pilot and Flying J travel locations will receive upgrades. More than 50 site remodels are planned for this year. Pilot will focus on several areas of improvement to its travel centers including complete store renovations, restroom and shower remodeling, kitchen and dining area expansion, driver amenity improvements, the e

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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How To Overcome the Top Challenges for Maintaining Brand Trust and Loyalty | Salsify

Salsify

Due to a variety of factors — from the ongoing impact of the pandemic to the rise in private-label offerings — brand trust and loyalty are harder to maintain than ever. In an effort to understand the importance of a brand’s reputation, the factors that drive consumers to change preferred brands, and more, Salsify surveyed more than 4,000 consumers across the U.S., Great Britain, France, and Germany.

Consumer 117
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Ross Stores Plans to Add 100 Brick-and-Mortar Locations by January 2023

Retail TouchPoints

Ross Stores is already nearly one-third of the way toward its goal of opening approximately 100 new stores in fiscal 2022. In February and March 2022, the discount retailer opened 22 Ross Dress for Less locations and eight dd’s DISCOUNTS stores in 15 states and Guam. The retailer’s goal is to add a total of 75 Ross and 25 dd’s DISCOUNTS stores by the end of its current fiscal year on Jan. 28, 2023.

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BotsCrew Chatbots Designed to Span Channels and Countries

Retail TouchPoints

BotsCrew offers retailers a chatbot designed to connect to multiple channels, including Facebook, WhatsApp, SMS, website widgets and others. The platform allows for easy brand customization and features personalized analytics, live chat and the ability to add more than 100 languages. BotsCrew also includes features aimed to help train a chatbot to make it smarter, for example to help the program understand when different shoppers ask the same question but with different wordings.

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Social Media Marketing: Drive Your Business With Creativity in 2022

Digital Doughnut

Social media needs both plans and creativity to flourish as a platform. If you want to excel in your business with social media marketing, here's what you need to focus on.

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Walmart Adds Spotify to Membership Benefits, Expands Wellness Offerings

Retail TouchPoints

Walmart is continuing to expand beyond typical big box retailer offerings with the addition of new wellness services and free access to music streaming platform Spotify for Walmart+ members. From now through the end of 2022, new and existing Walmart+ members will have access to six months of Spotify Premium for free. “Our Walmart+ members have told us they’re passionate about their music and entertainment, so today’s announcement is just one more way that we’re adding value to our Walmart+ membe

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Twitter tests Shops feature

RetailDive

Shoppers can click a "View Shop" button on merchants' profiles and browse up to 50 products on the platform.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Why the Ukraine Crisis Will Impact the Supply Chain for Everyone — Not Just Those Directly Exposed

Retail TouchPoints

Some retailers have more direct exposure to Russia’s war with Ukraine than others, but every company will feel the impact of the crisis as it reverberates down the supply chain. Additionally, despite existing economic pressures, many retailers are cutting their Russian operations in support of Ukraine — so many that Uniqlo is facing backlash for being one of the few international retailers staying open in the country.

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Multichannel Commerce Series: Connect to the Right Channels

ChannelAdvisor

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. But heavy concentration on one revenue stream alone increases risk over the long term, making it imperative to diversify among channels.

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WHAT IS FUELING THE REBIRTH OF PHYSICAL STORES?

RetailMinded

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. Most would agree that they are very different in direct response to the global pandemic. So what does this actually mean for physical stores today? Where once upon a time retail business models had the luxury of evolving over years and often even decades, retailers over the last two years were forced to rapidly pivot their operations, change business models and even switch to unfa

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Multichannel Commerce Series: Connect to the Right Channels

ChannelAdvisor

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. But heavy concentration on one revenue stream alone increases risk over the long term, making it imperative to diversify among channels.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Amazon halts sales in Russia amid Ukraine invasion

RetailDive

The e-commerce giant joins a host of other brands, retailers and tech companies pulling back from the country.

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How to Deal With the Carbon Footprint From Data Centers

Digital Doughnut

Environmental concerns are top of every business' agenda these days. We all know about reducing our carbon footprint. You may think your business is moving towards a greener future by reducing paper use and switching to email.

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The pandemic rattled off-price retail in Q4

RetailDive

Supply chain woes, brands' DTC efforts and rising inflation are also challenging a sector known for its unique advantages.

Supplies 117
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NFT Marketplaces: Know It’s Different Types?

Ecommerce Guru

The NFT Marketplaces are one of the most disruptive inventions for the crypto space available around us. What makes them more attractive and user-friendly is the listing process. It is even beneficial for those who stand between being knowledgeable and having no knowledge about NFTs. Also Read: How Does Meme Marketing & NFT Become a Game-Changer for Everyone?

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Walmart partners with Tot Squad to help parents find support

RetailDive

Shoppers can now be connected to pre- and post-natal services including sleep consultants, nutrition experts and car seat technicians.

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Amazon announces 20-to-1 stock split

RetailWire

Amazon.com’s announced 20-to-1 stock split will make the company’s shares more accessible to individual investors. The company also announced that would buy back $10 billion of its shares.

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Retail tech provider Swiftly raises $100M

RetailDive

The company, which helps drive digital shoppers to grocery stores, plans to expand its workforce by about 50%, said Chief Technology Officer Sean Turner.

Retail 117
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Men prefer to see ordinary guys in advertising

RetailWire

Research by Schick, owned by Edgewell Personal Care, finds that aspirational marketing doesn’t work as well as it once did. Today’s consumers are “just more sophisticated in their understanding of marketing and media,” said Matt Bell, svp and general manager of Edgewell’s shaving business in North America. “They’re craving an authentic voice that isn’t trying to sell them a fantasy, but instead can show them reality.”.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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'Target Zero' appeals to consumers' sustainability concerns

RetailDive

The retailer worked with vendors including third-party brands and its own private labels to design more eco-friendly packaging for hundreds of products.

Consumer 111
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Three more Starbucks vote to unionize

RetailWire

Workers at three more stores in the Buffalo, NY, area have voted to be represented by a union affiliated with the Service Employees International Union. That brings the total number of Starbucks with unions to six with about 130 stores slated to vote. Starbucks operates about 9,000 locations across the U.S.

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Readying Your Retail Execution Teams & Technologies for Tomorrow’s Consumer

RepslyBlog

High-performing retail execution strategies are crucial for success in today’s selling environment, but many consumer goods companies are saddled with legacy technologies and procedures that are hindering growth. In order to seize market opportunities, platforms need to be both easy to use and adaptable. We caught up with Peter Billante, chief product officer at Repsly, for the ins and outs when it comes to the challenges of sticking with legacy tech, as well as the signs CGs should look for whe

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Consumer prices jumped in February

RetailWire

Year-over-year prices in the U.S. rose 7.9 percent in February, according to the Bureau of Labor Statistics. Prices were up 0.8 percent from January. Rising fuel prices tied to Russia’s invasion of Ukraine is expected to drive the inflation rate in March even higher.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Non-Traditional DDoS Attacks On The Rise

Forrester eCommerce

If you have never heard of “DDoS Amplification Factor”, prior to this week, you’re not alone. A new Zero Day attack a vulnerability from an unlikely source… an internet-facing PBX system. Bad actors seized upon this opportunity to create a 4,294,967,296:1 amplification load. Yes, that’s FOUR BILLION to 1. This is a huge, and potentially […].

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McD’s says it will lose $50M a month after closing locations in Russia

RetailWire

McDonald’s said that it will lose about $50 million a month if its 847 restaurants in Russia remain closed. “This is a really challenging and complex situation for a global company like us,” said CFO Kevin Ozan.

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Handling International Data Transfers Is Nothing New. Someone Tell Meta!

Forrester eCommerce

If, in the world of privacy, I had to pick one topic that never goes out of fashion, it would be managing international transfers of EU personal data. Since the introduction of the EU Data Protection Directive in 1995 and continuing with the EU General Data Protection Regulation (GDPR), companies engaging in the storage and/or […].

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Growing list of companies say ‘Nyet’ to Russia

RetailWire

Stanley Black & Decker is among the latest Western companies to pull out of Russia following that country’s unprovoked war on neighboring Ukraine. Others that have suspended operations in Russia include Adidas, Apple, Chanel, H&M, IKEA, McDonald’s, Mothercare, Nike and Starbucks.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio