GetElastic

SEPTEMBER 9, 2019

Chatbots are HOT. Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology. Analyzing over 20 years of live chat transcripts, LivePerson found 69% of chats and calls could be handled quickly by bots, and Nielsen found 56% of online shoppers say they prefer to resolve issues through messaging apps than call customer service.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

RTP blog

SEPTEMBER 9, 2019

By Stuart Blake, BlueVine Every year, America’s 30 million small businesses work incredibly hard to earn their slice of the $700 billion+ holiday season sales pie. With issues like tariffs, growing competition from e-Commerce giants, and not to mention a potential recession that has 80% of small business owners concerned, it’s critical that small retailers start preparing for the holiday rush well before temperatures begin to drop.

Small Business Retail 150

Small Business Retail Shipping Costs eCommerce Gifts 150

Sailthru

SEPTEMBER 9, 2019

A writeup from eConsultancy lists 15 different categories of AI in Marketing — yikes! From best offer predictions to social listening to smart segmentation to facial recognition, vendors have sprinkled AI across nearly every stage of the customer lifecycle. And in many cases, marketers are working backwards, getting sold on new AI offerings that may carry risks and may not be the best fit or provide the biggest improvement in performance.

Marketing 60

Marketing Technology Customer Experience Demo 60

Forrester eCommerce

SEPTEMBER 9, 2019

Do you work with marketing resource management (MRM) or mobile engagement automation (MEA) tools? If yes, I want to hear from you! I’m Steph, the newest member of Forrester’s B2C martech research team. I’ve been at Forrester for four years, first as a research associate and most recently as a researcher on the B2C marketing […].

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B2C Mobile Management Marketing 309

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

BigCommerce

SEPTEMBER 9, 2019

Hemp-derived CBD products: you can’t avoid them anymore.

Banking 288

Banking 288

Forrester eCommerce

SEPTEMBER 9, 2019

Estimates of venture capital funding for HR technology point to record levels of more than $5 billion in 2019. Some of the recent activity in talent acquisition includes: Entelo acquired ConveyIQ along with new funding and management changes; HireVue received another round of funding via new majority investor The Carlyle Group; Jobvite received a $200M […].

Management 300

Management Technology 300

Forrester eCommerce

SEPTEMBER 9, 2019

Forrester is excited to announce the recent publication of “The Forrester Wave™: ECM Content Platforms, Q3 2019” report. Watch the video below to learn how this refresh of two classic Forrester Wave evaluations merged into one and what to expect from it. Forrester included 14 vendors in this assessment: Alfresco Software, Box, GRM Information Management, […].

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Management Information Customer 298

Ecommerce Platforms

SEPTEMBER 9, 2019

Whether you love books or you just love selling online, there’s no doubt that selling books online can be a profitable sideline or full-on business. You just need to do your research and work hard at it. The book industry remains quietly successful in the face of enormous competition. Not least because there are tons of different formats we read the written word in.

Books 164

Books Shipping Costs Payment Services Payments 164

Forrester eCommerce

SEPTEMBER 9, 2019

Le Tote Buys Lord + Taylor — A Most Peculiar Way To Buy Growth Fashion subscription company Le Tote agreed to acquire the storied (if tired) department store Lord + Taylor. We have several questions. For starters, the price. Le Tote, a popular yet relatively nascent rental company, has raised $62.5 million in venture capital […].

Department Stores 275

Department Stores Subscription Fashion Marketing 275

Optimizely

SEPTEMBER 9, 2019

My Total Retail. The post Why Back-to-School is Important for All Retail Marketers appeared first on Zaius.

Marketing 150

Marketing Retail 150

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

A Better Lemonade Stand

SEPTEMBER 9, 2019

Protect your online store with Sucuri. In this Sucuri review, we dive into how they help merchants safeguard their stores and maintain PCI compliance. The post Sucuri Spotlight: Essential Security for Online Businesses & Websites appeared first on A Better Lemonade Stand.

Merchant Services 71

Merchant Services Operations Customer 71

Forrester eCommerce

SEPTEMBER 9, 2019

The value of real-time CX: differentiation, growth, and better retention. Learn more about the next frontier of CX and why Forrester developed FeedbackNow 2.0.

Customer Experience 81

Customer Experience Customer Data Customer 81

Wiser

SEPTEMBER 9, 2019

The world of online retail is hyper-competitive. Merchants that operate in this space must be agile, informed, and confident in their decision-making process. For FOAL, LLC, operator of OneStopEquineShop.com , a better solution was needed for its pricing intelligence and rule-based repricing goals. The online merchant was expanding into larger marketplaces such as Amazon and eBay, which required increased automation and better competitor pricing data.

Merchant Services 60

Merchant Services Download Marketing Operations 60

AcquireConvert

SEPTEMBER 9, 2019

It not only automates certain areas of your business, but it frees up your time to focus more on growth. There are many sites out there where you can find eCommerce virtual assistants and eCommerce freelancers as you scale your business. FreeeUp is a marketplace that specializes specifically for eCommerce remote talent while there are […]. The post How to hire an ecommerce virtual assistant & scale your store appeared first on AcquireConvert.

eCommerce 44

eCommerce 44

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

ROI Revolution

SEPTEMBER 9, 2019

From strategizing in September to decking the halls in December, the holiday season is a wild ride for digital marketers. What are the shopping trends of consumers throughout late Q3 and Q4, and what should your brand be doing to engage with them? Let’s look at a high-level overview of how the holiday season looks for consumers and marketers alike to help you ensure your brand will be feeling jolly by the end of the year.

Shipping Costs 68

Shipping Costs Multi-channel Mobile Consumer 68

ESW

SEPTEMBER 9, 2019

For the last few years, manufacturers in a variety of industries have been confronted by consumer groups over the inability to repair their devices. From farming equipment to consumer tech, manufacturers currently control the repair process and are legally able to void warranties if consumers use third parties to repair their products. This could all be about to change, however.

eCommerce 60

eCommerce Electronics Consumer Electronics Subscription 60