Tue.Oct 25, 2022

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Changing Your Loyalty Program? Here’s What To Consider

Forrester eCommerce

Today, brands leverage loyalty programs to acquire and retain customers, particularly those they lost during the height of the pandemic. But loyalty programs are a symbiotic relationship: Consumers look to programs for better experiences and cost savings, especially in light of the current economic crisis. As both customer and business needs change, programs are evolving […].

Consumer 369
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Data Privacy and Ad Tracking: The Real-World Implications for Businesses

Retail TouchPoints

The world has gone digital, and as a result, global concern regarding data privacy has skyrocketed. Consumer-facing media platforms have historically profited from ad revenue, the success of which has been fueled by the insights derived from accessing and analyzing user behavior. As users become even more tech-savvy, the way their data is used is at the forefront of their minds — and the businesses interacting with this captured data have experienced increased demand to respond to consumers’ hea

Channel 249
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Predictions 2023: Consumers Will Spend More And Demand Better

Forrester eCommerce

Consumer behavior in 2023 will be a jumble of mixed signals: exuberance as the pandemic wanes, tempered by caution in the face of economic turbulence. Learn more.

Consumer 368
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Adidas Becomes Latest Retailer to End Partnership with Ye Over Antisemitic Remarks

Retail TouchPoints

Adidas has ended its relationship with Ye, formerly known as Kanye West, following the rapper’s recent antisemitic comments, becoming the latest retail brand to sever ties. As a result, Adidas will end production of all Yeezy branded products and stop payment to Ye and his companies, effective immediately. Ending the partnership is expected to have a negative impact of up to €250 million ( $286.5 million ) on Adidas’ 2022 net income.

Retail 197
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Gain Insight Into B2B Martech Decisions And Trends

Forrester eCommerce

Have you wondered what other B2B leaders think of martech solutions? Here’s your chance to help shape the future of B2B marketing technology decisions.

B2B 370
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The North Face Five-Year Global Expansion Plan Includes 300 New Stores

Retail TouchPoints

The North Face has unveiled a five-year growth plan that will add up to 300 global retail and partner locations, with more than 70 new stores in North America. As the VF Corporation -owned company expands its footprint, it also will update existing stores to align them with its refreshed approach — designing a retail environment that relays the “athlete-tested, expedition-proven” messaging of the outdoor brand. .

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How Can Retailers Modernize Product Data Management? | Salsify

Salsify

Ecommerce saw a boom during the COVID-19 pandemic, and that boom appears to be here to stay. But the opportunities of a growing market also come with challenges, such as a landscape that’s evolving too quickly for some retailers to remain competitive.

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Misguided Fear Of AI And Automation: A Classic Horror Story

Forrester eCommerce

Classic horror movie quirks closely resemble what we’re seeing in firms looking to innovate and differentiate yet are running from rather than toward AI and advanced automation.

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Gap’s real Yeezy problem

RetailDive

The struggling brand is left with garbage bags full of clothes from a collaboration meant to revitalize its fortunes.

Clothing 112
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Predictions 2023: Market Volatility Forces B2C CMOs To Play It Safe

Forrester eCommerce

Short-term wins will be the name of the game next year. Yet a few savvy CMOs will blend both offense and defense into a smart growth strategy. Read our B2C marketing predictions for 2023.

B2C 195
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Adidas drops Ye over ‘hate speech,’ forgoing close to $250M in profits this year

RetailDive

To regain customer trust, the sneaker giant had no choice but to sever ties with the fashion designer and hip hop artist also known as Kanye West.

Fashion 98
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Predictions 2023: Future Fit Tech Leaders Will Seize the Day in Tough Economic Times

Forrester eCommerce

In 2023, future fit tech leaders will make wise technology investments to ensure growth and resilience while laggards will look to cut costs and incur more technical debt. Find out why.

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The Children’s Place gets its second CFO in 2 years

RetailDive

Sheamus Toal, who spent 16 years with New York & Co, is set to join the apparel retailer as it weathers a tough consumer environment.

Apparel 89
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Predictions 2023: A Metaverse + NFT Winter Will Cool Market Hype

Forrester eCommerce

In the face of economic slowdown, Forrester predicts a winter season for metaverse and NFTs that will chill the market. However, there will be bright spots for these emerging technologies. Learn more.

Marketing 195
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Sam’s Club finishes chainwide deployment of inventory-scanning robots

RetailDive

The retailer added the Inventory Scan tower atop automated floor scrubbing robots to report data like pricing and product availability to club managers.

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Predictions 2023: Fortune Favors The Bold (And Focused)

Forrester eCommerce

Forrester's Predictions 2023 is here. Discover how smart business leaders can weather 2023's uncertainty and thrive. Read insights now.

Customer 195
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UPS mirrors FedEx with 6.9% rate hike

RetailDive

The increase for the logistics giant's Ground, Air and International services will take effect Dec. 27.

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How Galen Leather Co. is Building a Legacy and Honoring its Co-Founder

Smile.io

This is part of our #SmileABCs series, highlighting and going in-depth with small businesses and ecommerce brands. Check out the full series here. There is a different purpose when it comes to owning and operating a family business. There is a greater motivation in seeing a family business succeed. There is a purpose of sustaining a business for generations to come, and an understanding of passing on the business to the next generation.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Expanding its CarePlus offering, Chewy partners with insurance company Lemonade

RetailDive

The online pet retailer’s latest partnership builds on its growing list of health services for animals.

Retail 87
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European Predictions 2023: B2B Marketing

Forrester eCommerce

To counter economic headwinds, B2B marketing leaders in Europe will turn their focus to fundamentals, yet in the pursuit of revenue-engine alignment, some will make a misstep.

B2B 66
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Amazon rolls out Venmo payment option

RetailDive

The retailer’s move is intended to provide convenience and flexibility for shoppers buying gifts this holiday season.

Gifts 80
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TikTok Shop UK Launches Pets Category

365 Retail

For the first time, the TikTok community will be able to buy pet care products from some of the world’s best-known pet brands directly through TikTok Shop UK retailers. As pet content explodes in popularity on TikTok, our UK community will be able to shop their favourite products from a range of retailers, selling brands including Mars Petcare, Nestlé Purina and Lily’s Kitchen.

Toys 59
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Kohl’s announces November holiday sales events

RetailDive

The department store and other major retailers are competing for consumers' dollars with early sales and month-long discounts.

Events 76
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Predictions 2023: Asia Pacific Looks To Balance Transformation With Customer And Employee Expectations

Forrester eCommerce

As APAC firms pursue new avenues for growth, they will need to align their actions with the needs of their most important stakeholders.

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Understanding The Role Of API In Ecommerce Technology

Ecommerce Guru

Ecommerce technology is fast-paced and continually shapes and affects this industry. The rise of technologies like the internet of things (IoT), artificial intelligence, augmented reality/virtual reality, and blockchain has brought many advantages to the ecommerce world. But do you know what connects all of them? These dozens of ecommerce technologies are connected by APIs.

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Backorders lead to cuts in future purchases

RetailWire

A recent study by researchers at Northwestern University’s Kellogg School of Management found that customers who purchased items on backorder wound up placing 2.1 percent fewer orders over the next year than those who bought in-stock merchandise. The impact was even more severe in cases where backorders were delayed 10 days or more. Customers in those cases spent 6.1 percent less.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Black Friday 2022: make or break for retailers?

365 Retail

The UK retail sector rightly prides itself on its resilience and in finding new and innovative ways to respond to changing market conditions. Just look at the way the sector responded during the pandemic, pivoting to online sales, diversifying revenue streams and sharing premises. But the conditions retailers now face, amid the cost of living crisis, are putting even the most resilient of them to the test, whether they trade online, in bricks and mortar or both.

Retail 52
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Port chief says disruptions unlikely as union negotiations proceed

RetailWire

Gene Seroka, executive director of the Port of Los Angeles, believes that negotiations over a new contract with 22,000 dockworkers may take months to hash out, but he’s not worried about severe disruptions to operations in the meantime. “These dockworkers have real issues on the table and worked through the pandemic like many others did,” Mr. Seroka said.

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Wicked tips for keeping customer loyalty strong this ‘spooky season’

365 Retail

The arrival of the spookiest time of year, Halloween, means the busiest period in the retail calendar – the Golden Quarter – is very much underway. Halloween spending in the UK will hold a special significance this year, being seen as a key opportunity for retailers amidst worries over inflation. The good news is that Halloween retail expenditure continued to grow in 2021 to £607 million, is forecast to increase to £687 million this year , and is set to rise to a whopping £777m by

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Adidas severs ties with Kanye West over antisemitic remarks

RetailWire

Adidas said it is ending a nearly decade-long partnership with Ye, the artist formerly known as Kanye West, over a series of antisemitic remarks he has made. “Ye’s recent comments and actions have been unacceptable, hateful and dangerous, and they violate the company’s values of diversity and inclusion, mutual respect and fairness,” the company said in a statement.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib