Tue.Dec 21, 2021

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The Next Decade of Healthcare Is Primed For Seismic Disruption By Hospital-At-Home

Forrester eCommerce

Starting in the 1800s, house calls from physicians were the norm. Traveling was too difficult for sick patients and house calls eliminated most of the healthcare costs of a standard visit. Until the 1940s, house calls were the primary modality of care. Physicians would travel with their medical supplies on foot or by horseback to […].

Travel 370
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Virtual Queues: The Waiting Isn’t the Hardest Part

Retail TouchPoints

Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived and accelerated the rate of change, challenging stores even more to keep up. With the worst of the pandemic mostly coming to an end, the changes are more pronounced than expected. Before, people came to the store, looked at and selected items, purchased them and left.

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Cure The Automation Hangover In Customer Service

Forrester eCommerce

Close your eyes and I’ll set the scene: it’s 2016. Chatbots are all the rage. News articles are predicting the death of the contact center as we know it. AI, the prophesied hero, powering the agent who doesn’t need breaks and can engage with 100 – no, 1000 – customers at once. Infinitely scalable human-like […].

Customer 367
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Ahold Online Retailer Takes Majority Stake in Cycling-Oriented Delivery Service

Retail TouchPoints

Ahold Delhaize ’s online retailer operating in the Benelux countries, bol.com , has taken a majority stake in delivery company Cycloon. With its national network of bicycle couriers and postal delivery staff, Cycloon delivers mail and packages to thousands of customers throughout the Netherlands, employing 600 people with physical, mental or psychological barriers to participation in the labor market.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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How to Create Inclusive Content for Everyone

Kissmetrics

The last thing you’d ever want to do is exclude a person or group of people through your marketing. Yet many marketers and writers have made this mistake. Divisive and exclusive words and phrases have become so baked into our language that many of us don’t realize when we use them or the harm they cause. In this article, I’ll explain what inclusive content really means, why you need to be creating it, and how to do it in a meaningful way.

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Rite Aid to Shutter 63 Stores as it Creates a ‘Healthy Foundation’ for Future Growth

Retail TouchPoints

Rite Aid is closing 63 stores as the retailer aims to “reduce costs, drive improved profitability and ensure that Rite Aid has a healthy foundation to grow from, with the right stores in the right locations,” according to a company statement. The retailer is coming off a modestly successful Q3 2022, with retail pharmacy segment revenues up 7.9% and same-store sales up 4.4% in in Q3 2021, but the company experienced an overall net loss of $36 million during the quarter.

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Is A China Sourcing Agent Worth The Money? Read This Before You Use One

My Wife Quit Her Job

Are you looking to sell private label products online? Are you having problems finding reliable suppliers in China? If so, then using a China sourcing agent can save you both money and time. A sourcing agent is a specialist that connects you with factories in China to produce your products. They can also help you with… Packaging your products Shipping your products Quality control Price negotiation A good sourcing agent typically lives in China and acts as your trusted advisor on the groun

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Three Areas to Focus on Customer Service in 2022 and Win Online

GetElastic

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Working for a company that sells an ecommerce platform , it got me thinking about how this reality might impact online customer experiences.

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What Publishers should keep top of mind in 2022

Liveintent

2021 has undoubtedly been a wild ride for several reasons, but with the new year’s arrival comes the opportunity to reboot and set new priorities. While many New Year’s Resolutions don’t survive the month of January, ensuring you have a clear plan in place can help you reach your goals — be they business or otherwise. With this in mind, we’ve compiled a list of the more pressing considerations publishers should keep top of mind to ensure business success in 2022.

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Year in Review: Our Most Popular Resources of 2021

ChannelAdvisor

As we close out this incredible year, we’re taking a quick look back at some of the most popular resources we provided in 2021. . A casual glance over our most-read blog entries and most-watched webinars indicates that our readers are demonstrating intense interest in a few specific areas — namely, Amazon, consumer behavior, ChannelAdvisor product releases and retail media. .

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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The future of identity, attribution & measurement

Liveintent

By now, we all understand that the deprecation of cookies has major implications for digital advertising. Recently, Prohaska Consulting presented a webinar on Identity, Attribution, and Measurement designed to offer insight into what marketers can expect from the months to come. Featuring Josh Groth, VP of Global Performance Marketing with Square, and moderated by LiveIntent CMO, Kerel Cooper, the webinar addresses the conversation around third-party cookies, privacy protection, the future of id

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Vietnam factory closures cause Nike to cancel 130M units

RetailDive

Those factories are now operational and Nike has returned to 80% of its weekly production volume pre-closure, executives said.

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How advertisers can prepare for 2022

Liveintent

It’s that time of the year again when we become simultaneously filled with joy and dread as we think back on all the things we did and didn’t accomplish in the last 365 days — just kidding! Well, sort of anyway. With the clock counting down to the new year, advertisers must think about their strategies for 2022 and how to set themselves up for success in the short and long term — even if you didn’t achieve all the things you wanted to this year.

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What does 2022 hold for the retail industry? Hear from the experts…

365 Retail

It’s no secret that the retail industry experienced incredible disruption over the past year. The COVID-19 pandemic highlighted many areas where retailers needed to change. Ongoing lockdowns, high-street closures and reduced footfall meant that many retail giants struggled. But, at the same time, others thrived. . Now, as we move into a post-pandemic environment, what will 2022 bring for retailers?

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Year in Review: Our Most Popular Resources of 2021

ChannelAdvisor

As we close out this incredible year, we’re taking a quick look back at some of the most popular resources we provided in 2021. . A casual glance over our most-read blog entries and most-watched webinars indicates that our readers are demonstrating intense interest in a few specific areas — namely, Amazon, consumer behavior, ChannelAdvisor product releases and retail media. .

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Nordstrom reportedly mulling spinoff of off-price Rack business

RetailDive

Bloomberg reported the move, which would shatter the ecosystem the retailer has forged. But one expert says the off-price business may have to go.

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How to Transfer Wix Domain to Shopify Without a Headache

eCommerce CEO

Whether you’re a Wix user who’s decided to migrate to Shopify, or simply own a domain you purchased from Wix and want to move it. Read more.

Shopify 96
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Supergoop sells majority stake to Blackstone

RetailDive

The SPF-focused beauty brand will use the investment to help it launch new products, educate consumers and expand internationally.

Consumer 113
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How to Calculate ROI for Change Management | Salsify

Salsify

Digital transformation is critical for businesses, and it’s happening at a rate that’s faster than most people expected.

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Forever 21's metaverse venture lets Roblox users customize virtual fashion stores

RetailDive

Players and fashion influencers can design, own and manage stores as they try to become the "top shop.

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Mastercard to Add to Services Momentum with Acquisition of Dynamic Yield, McDonald’s Cutting-Edge Personalization Platform

Dynamic Yield

McDonald's Will Continue to Scale and Integrate the Technology to Further Enhance Customer Experience Complementary Offering Provides Additional Mastercard Value Beyond the Transaction. The post Mastercard to Add to Services Momentum with Acquisition of Dynamic Yield, McDonald’s Cutting-Edge Personalization Platform appeared first on Dynamic Yield.

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Rite Aid to close about 60 stores, with more likely to come

RetailDive

With losses mounting again, the drugstore retailer is trying to cut costs as it reevaluates its footprint.

Retail 119
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Nordstrom Rack may join hot trend in retail spin-offs

RetailWire

According to insiders, Nordstrom has hired the business consultancy AlixPartners to help consider a spin-off of the company’s off-price Nordstrom Rack chain. Management has recently expressed discontent with Rack’s performance and failure to recover from the pandemic downturn, pointing to a merchandising mix short on the number of top brands customers have grown to expect at Nordstrom.

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Brazilian footwear company buys 49.9% stake in Rothy's

RetailDive

A deal between Alpargatas and the popular DTC brand will result in a post-investment valuation of $1 billion.

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Forever 21 enters metaverse with Roblox store

365 Retail

The brand is partnering with metaverse creation company Virtual Brand Group to build a fashion retail experience on Roblox. Called “Forever 21 Shop City,” the experience is designed to allow Roblox users to own and manage a personal virtual store. With this step, Forever 21 is moving toward the completely integrated omni-channel “metaverse” that Meta (formerly Facebook) recently announced it is attempting to develop.

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Food52 to acquire Schoolhouse for $48M

RetailDive

The acquisition strengthens the website's position in the home space after buying housewares brand Dansk and launching Home52.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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How To Reduce Electrical Hazards In Your Retail Store

RetailMinded

As much as electricity has transformed modern living, it still poses a potential danger to human lives and properties. Electric current flows into a conductor and completes a loop called a circuit. Unfortunately, humans are conductive of electricity. If the human body comes in contact with live parts and becomes a path for the current to flow, electrocution happens. .

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Video Marketing Strategies: 7 Ways to Improve Your 2022 Video Creation

Korona

What’s more disappointing than watching your target audience skip your videos immediately? Not much. Video creation takes a ton of time, creativity, and energy, making this even more difficult to swallow. . But, of course, video marketing is vitally important to business owners. Over the years, video marketing has formed an especially significant part of most brands’ marketing strategies.

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eyezon, the on-demand human centric shopping platform, expands to UK

365 Retail

eyezon , the on-demand human centric social shopping platform that connects, in real time, e-commerce shoppers with retail sales agents, friends, family and even product and category experts, via live streaming sessions, is expanding to the UK. Foundry’s former Enterprise Sales Manager, Pedro Guimarães, has been hired as Head of Business Development to lead eyezon’s EMEA initiatives from London.

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Reversing over-expansion, Rite Aid to eliminate 63 stores

RetailWire

Though minor in comparison to CVS Health’s recent decision to close 900 stores over three years, Rite Aid’s move to close 63 of its roughly 2500 locations is reflective of a broad pull-back in the drug store channel as more consumers do their shopping online and at big box chains. Rite Aid’s management says its decision is intended to “reduce costs, drive improved profitability and ensure that we have a healthy foundation to grow from.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib