Forrester eCommerce
AUGUST 19, 2020
The high-tech and telecommunications industries are under increased scrutiny for their impact on the environment. The fact is that technology is often ecologically abusive in its manufacture, operation, and afterlife. Organizations in every vertical must seriously consider their role in sustainability, as it has become an important criterion for customers.
Retail TouchPoints
AUGUST 19, 2020
Retail industry giants Target and Walmart continued to benefit from their status as essential retailers equipped with strong e-Commerce operational capabilities in Q2. In good news for their bottom lines, both retailers achieved significant sales growth, both online and in-store, while also improving margins. Target achieved a record-setting 24.3% increase in comp sales for the three months ended Aug. 1, 2020, rising from $18.2 billion last year to $22.7 billion this year.
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Forrester eCommerce
AUGUST 19, 2020
Customer Service As We Know It Has Changed What is was Customer Service? All customer engagement in the post-sales customer journey. Support to enable better use of a product or a service. A mandatory investment that adds to cost (and this needs optimization to manage revenues). Yes, but no. All this has changed in last […].
Retail TouchPoints
AUGUST 19, 2020
It would seem that scales have long been tipped in favor of the retail giants — those with massive footprints, established brands, warehouses chock-full of supply to meet global consumer demand and the resources to offer a wide array of products. But in reality, in the wake of COVID and the resulting shift to e-Commerce as the order of the day, retailers and brands outside of the Big Box set are scoring big wins with customers, and proving without a shadow of a doubt that they can thrive while r
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Forrester eCommerce
AUGUST 19, 2020
B2C marketers’ most pressing top-of-mind issue is how data deprecation will impact targeting, measurement, personalization, and digital media buying. Data deprecation restricts tracking and access to consumer data due to regulatory, browser, walled-garden, or consumer actions. Here is the cold, hard truth: Google’s intention to deprecate the third-party cookie will drastically impact modern marketing.
My Wife Quit Her Job
AUGUST 19, 2020
Today I’m thrilled to have Jeff Oxford on the show. Jeff runs an SEO Company called 180marketing.com where he helps ecommerce stores rank their sites in search. He specializes in ecommerce companies, and he is actually the number one recommended SEO on Ecommerce Fuel. In this episode, we will pick his brain on how to rank physical products in Google.
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RetailDive
AUGUST 19, 2020
Rumors are circulating about Amazon converting vacant department store space into fulfillment centers — a move experts say would round out its omnichannel approach.
Ecommerce Platforms
AUGUST 19, 2020
One of the most important decisions you make as an ecommerce merchant is your shipping partner. After all, you're relying on them to safely and swiftly deliver your products to customers across all four corners of the country. With it being such a weighty decision, choosing a fulfillment service often feels like a cumbersome process, especially if you’re juggling speed with expenses.
TalkingRetail
AUGUST 19, 2020
It can be the small things that mark out the best local shops. Early on in lockdown, Nisa retailer Miv Chahal took a call from a customer whose husband was shielding. All the customer needed was a bottle of juice, but she couldn’t come out to the shop to get it.
RetailDive
AUGUST 19, 2020
The company, now in private hands, is taking a page from the independent bookstores across the U.S. that remain undaunted by Amazon.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
TalkingRetail
AUGUST 19, 2020
More than 40% of UK shoppers have stopped visiting stores that have unclear signage on social distancing, new research reveals. The study by digital printing solutions firm Roland DG reveals that more than 80% of shoppers in the UK said they feel safer in shops with clear signage on social distancing, and 78% are more.
RetailDive
AUGUST 19, 2020
The mass merchant set records for sales and profits and shattered all expectations as it leaned on store fulfillment and digital channels.
TalkingRetail
AUGUST 19, 2020
Nisa Local Heysham, Beech Stores, near Morecambe, has launched a new 30-minute delivery service to better support the community following the coronavirus outbreak. Nisa partner James Brown started making home deliveries at the height of the Covid crisis, but orders were received by telephone and the service took up hours of staff time. Now he.
RetailDive
AUGUST 19, 2020
Almost 100% of consumers say they've left a website if it took too long to load. That's even more important in the pandemic era.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
ROI Revolution
AUGUST 19, 2020
Published August 19, 2020. When Google announced their immediate plans to roll out a version of unpaid (free!) Google Shopping listings on April 21, 2020, merchants and advertisers alike were excited. Free listings on Google Shopping (and even Google search results pages, based on a more recent update ) that could lead to site traffic and potentially transactions sounds fantastic.
RetailDive
AUGUST 19, 2020
North American fans of the apparel brand for taller customers already provide half its sales, and new owner AK Retail says it will focus on the region.
TalkingRetail
AUGUST 19, 2020
Around 145,000 illegal cigarettes were seized from Chatham businesses following a series of warrants organised by Kent Police. Four businesses in the town were visited by officers in the Medway Community Safety Unit, who were working in partnership with HM Revenue and Customs (HMRC), and Medway Council. Court warrants were secured ahead of the visits.
Retail Technology Review
AUGUST 19, 2020
Ecommerce businesses have had a tough time of late; firstly, there was the threat of a hard Brexit, and more recently the overwhelming impact of the coronavirus has been felt by all.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
TalkingRetail
AUGUST 19, 2020
Franchisees across One Stop’s estate are celebrating the success of the symbol group’s summer campaign. ‘Summer Fun Sorted’ launched on 1 July, and will run until 25 August 2020, giving away prizes including a luxury family forest weekend away, pizza oven and garden games. The campaign highlights a weekly deal to increase footfall.
RetailDive
AUGUST 19, 2020
The move makes it the final of the three major parcel carriers to levy hefty fees on shippers for the first holiday shopping season in the midst of a pandemic.
TalkingRetail
AUGUST 19, 2020
Bestway has revealed that Andy Cresswell, its chief retail officer, will be leaving the group at the end of January 2021. Paul Adams will continue to head up Best-one, and Mark Simmonds – who has been at Bestway Retail since 2018 – will focus on the franchise estate. Both will report into Bestway Wholesale managing.
RetailDive
AUGUST 19, 2020
The pandemic has fueled increased sales in the sector as more consumers spend a disproportionate amount of time at home.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
TalkingRetail
AUGUST 19, 2020
Retailers and trade associations are supporting an Usdaw parliamentary petition, which calls on the government to support legislation to protect shopworkers from violence, threats, and abuse. Retail employers and Usdaw had provided significant evidence to the government about the scale of assaults and abuse of shopworkers, which was already rising and has become much worse.
ViiBE Blog - Retail
AUGUST 19, 2020
Introduction. There are several ways a company can enhance its operations to create a successful call center. Today, omnichannel communication possibilities make customer support increasingly complex. Some companies have altogether gotten rid of classic phone support in favour of new chat options. Yet, 66% of customers report that they resolve their customer support issues over the phone.
TalkingRetail
AUGUST 19, 2020
Visits to supermarkets have returned to pre-lockdown levels, with 75% of UK consumers now visiting grocery stores twice or more a week, compared to 45% in week three of lockdown, new research reveals. The survey by FMCG mobile app Shopmium shows that UK consumers are increasingly shopping at a wider variety of stores, with 34%.
RetailWire
AUGUST 19, 2020
Dana Telsey, CEO & chief research officer at Telsey Advisory Group, believes that many consumer behaviors centered around the home are likely to continue after the novel coronavirus pandemic has passed. “Home is going to continue to be a winner,” she said. “It’s an office, an exercise center, an entertainment and now an education center also. I think consumers are basically re-investing in the remodels of their homes for a prolonged period of time,” she told CNBC.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
TalkingRetail
AUGUST 19, 2020
Morrisons has made its full range available on Amazon.co.uk and on the Amazon app for the first time. ‘Morrisons on Amazon’ launches today (19 August), before being expanded to millions of Prime members across the country in the coming weeks. Same-day delivery – with two-hour scheduled time slots – is free with Prime membership on.
RetailWire
AUGUST 19, 2020
Target posted a 24.3 percent gain in same-store sales as digital comps skyrocketed 195 percent and physical locations posted a 10.9 percent gain. Sales of same-day services, including Shipt deliveries and in-store and drive up pickup, grew 273 percent. “I think one of the biggest changes we saw from [quarter one to quarter two] is the return to guest shopping in our physical stores and the exceptional growth we saw in in-store shopping in an environment where many Americans were turning to digit
TalkingRetail
AUGUST 19, 2020
Not so much the new going out, over the past few months staying in has been just about the only game in town. Subscriptions to streaming services have grown dramatically and consumers have been entertaining themselves at home with everything from box sets to board games, cocktail hours to virtual pub quizzes. Kenton Burchell, trading.
Smile.io
AUGUST 19, 2020
Over the past couple of years, the web has become faster. This is partially due to user expectation and the introduction of broadband Internet, and let’s face it, technology is improving by the day! Site speed is an especially important aspect when it comes to running your own e-commerce business. It is crucial in captivating your customers and keeping them coming back to your site again and again.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
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