Fri.Aug 14, 2020

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B2B Martech in COVID-times

Forrester eCommerce

A few weeks ago, I teamed up with some treasured colleagues to discuss the marketing technology landscape in a conversational webinar: Steve Casey, who joins me in covering B2B marketing technology, and our compatriots Joe Stanhope and Rusty Warner who cover B2C marketing technology, engaged in a spirited (‘cause we don’t always agree) conversation about […].

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Reaching The Most Influential Shopping Generation As We Transition To A New Normal

Retail TouchPoints

It’s no surprise that the shopping habits of Gen Z during the pandemic will predict the near future for retail. Gen Zers are currently the largest and most influential generation of shoppers in the U.S., and COVID-19 has had a serious impact. We are already seeing that 46% say they plan on saving more of their earnings over the next five years, and 63% are currently concerned about the impact of COVID-19 on their ability to make money.

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Survival-Mode Digital Strategy: Focus On Pragmatic Modernization

Forrester eCommerce

Digital leaders face tough decisions on where to invest limited funds. It’s no surprise that interest in digital has skyrocketed in a post-COVID-19 world. CEOs who put off digital investments to focus on more pressing priorities may be wishing they heeded Forrester’s advice from 2013 and 2014. Some digital teams are scrambling to modernize experiences […].

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Webinar Recap: Taking The Pulse Of Marketers And Consumers To Navigate The Shift To Digital

Retail TouchPoints

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marke

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Mondel?z unveils new products for Christmas 2020 portfolio

TalkingRetail

Mondel?z International has added several new products to its Christmas confectionery portfolio for 2020. In the Advent Calendars range the company has added a Cadbury Dairy Milk Advent Calendar (£5.99). The company said the calendar is perfect for those who want a classic treat to enjoy as they countdown to Christmas. Each calendar contains Cadbury.

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Lucky Brand To Exit Bankruptcy With $191.6 Million Sale To SPARC

Retail TouchPoints

On August 12, the purchase of Lucky Brand to the SPARC Group LLC, the stalking horse bidder when Lucky Brand filed for Chapter 11 bankruptcy protection last month, was approved by the U.S. Bankruptcy Court for the District of Delaware. The all-assets bid included $140.1 million in cash, $51.5 million in credit from vendors and a trade receivables adjustment.

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Retail Therapy: The last Blockbuster lists itself on Airbnb

RetailDive

Because this is the year where apparently anything goes, the Bend, Oregon, store is inviting local residents to spend a night.

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Southampton council turns up the heat on retailers selling illegal tobacco

TalkingRetail

Officers from Southampton City Council have seized more than 50,000 illegal cigarettes valued at more than £30,000 and 11kg of hand-rolling tobacco worth over £5,000 following an operation at five retail premises in the city. Some of the seized products were smuggled into the country illegally, while others were completely counterfeit, the council said.

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Shopify customer lifetime value apps: Reveal vs. Lifetimely vs. Klaviyo

Omniconvert

We often get asked by Shopify store owners how are we different than Klaviyo. While we’d love to say that. The post Shopify customer lifetime value apps: Reveal vs. Lifetimely vs. Klaviyo appeared first on ECOMMERCE GROWTH Blog.

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Sur La Table sells for nearly $90M in bankruptcy

RetailDive

Marquee Brands and CSC Generation will assume control of the kitchenware retailer and preserve a large chunk of its stores.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Bira calls for extra support for retail tenants to avoid further business failures

TalkingRetail

Positive action is needed to help retail businesses meet rent demands as they continue to recover from the Covid-19 pandemic, the British Independent Retailers Association (Bira) says. The trade body is backing the British Retail Consortium’s (BRC) proposals for a Property Bounceback Grant, after exclusive research revealed independent retailers were concerned about paying their rent.

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Circle K stores to pilot checkout-free technology

RetailDive

The c-store operator plans to begin a test of frictionless payment technology, similar to Amazon Go, at a location in Phoenix.

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Food Standards Agency helps food sector adapt to the ‘new normal’

TalkingRetail

The Food Standards Agency (FSA) has launched a new campaign has launched to help the food sector adapt to the ‘new normal’. The Here to Help campaign provides a practical guide for food businesses on how to register, re-open, and adapt to the way they trade safely during the Covid-19 pandemic. In recent months, many.

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USPS will raise commercial parcel rates for peak season

RetailDive

The temporary rate hikes will take effect Oct. 18 and be removed Dec. 27.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Horizon claims scheme set to close

TalkingRetail

The Post Office’s Historical Shortfall Scheme, for current and former postmasters who believe they experienced shortfalls related to previous versions of the computer system Horizon, has received more than 1,300 applications. The scheme, which opened on 1 May, closes to applications at midnight today (14 August), but potential applicants have been reminded that if they.

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Retail sales growth slowed in July

RetailWire

Retail sales grew 1.2 percent in July, down significantly from the 8.4 percent jump in June, according to the Commerce Department. Consumer electronics stores saw the biggest monthly gain in July (+22.9) while big box (-0.2 percent), home improvement (-2.9 percent) and sports, music and hobby stores (-5 percent) had the biggest drop-offs.

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July retail sales were OK. August may be another story.

RetailDive

If the government doesn't renew its pandemic relief, last month's numbers could be as good as it gets this year.

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Medical experts not concerned about COVID-19 on frozen chicken wings

RetailWire

Reports that chicken wings from Brazil were found by Chinese authorities to have traces of COVID-19 should not set off alarms for consumers, according to medical experts who said that, while someone handling the food may have had the virus, there is no evidence that it can replicate and be spread through contact surfaces.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Going that extra mile

TalkingRetail

I have attended many meetings over the years where industry experts, futurologists and economists were able to predict things that were going to impact the convenience sector. I can safely say no one predicted the phenomenal impact Covid-19 would have on the industry, or indeed the world. What a surreal year 2020 is turning out.

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Court rules that Amazon is liable for defective items sold on its site

RetailWire

A California state appeals court has ruled that Amazon.com is liable for products sold on its site that injure customers. The decision overrules a San Diego Superior Court that previously decided that Amazon as a service provider was not liable for defective products sold by other companies. “Whatever term we use to describe Amazon’s role, be it ‘retailer,’ ‘distributor,’ or merely ‘facilitator,’ it was pivotal in bringing the product here to the consumer,” the appeals court held.

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Facing a second wave

TalkingRetail

Much of the talk around coronavirus in recent weeks has centred on the possibility of a so-called ‘second wave’ after increases in infection rates in countries like Spain and Belgium and local lockdowns in the UK such as those in Preston and Aberdeen. The theory of a second wave is based largely on the influenza.

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Amazon, KF Beauty team up in court over alleged counterfeits

RetailDive

The retailers filed a lawsuit claiming fake goods were sold on the e-commerce giant's platform, marking another case in its fight against counterfeits.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Launching a Curbside Pickup Experience That’s Frictionless for Retailers and Customers Alike

Kibo

86% of customers want their local stores to continue offering curbside in the future, even after social distancing measures have receded into distant memory. But, despite curbside pickup serving as a valuable tool for retailers whose stores would have otherwise remained closed, the customer experience associated with the contactless fulfillment solution is severely lacking.

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Buying a Customer Base

eCommerceFuel

Bryan Croft shares how he buys brick and mortar businesses exclusively for their loyal customers and transitions the revenue to his 100% online business, HCBrands.com. You’ll learn: How Bryan finds brick and mortar businesses. A creative way to create loyal customers. How Bryan transitions his local customer base to his online store. His method of keeping the owner involved to help everything run smoothly.

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Animals and bees know to social distance when sick

RetailWire

Maybe humans aren’t so smart after all. Researchers from Hamilton College, Virginia Tech and the University of Pittsburgh reviewed studies about how animal socialized during epidemics and found a wide variety of species take active steps to avoid spreading illness further. These include: unhealthy bats avoiding healthy ones, sick bees not returning to hives, apes and monkeys joining new groups or refraining from grooming other members who are ill.

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4.4% increase in RPU

Dynamic Yield

Large New Zealand retail group sees a 4.4% increase in revenue per user after personalizing across the entire brand portfolio. The post 4.4% increase in RPU appeared first on Dynamic Yield.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Online sales help Fossil navigate COVID-19 challenges

RetailWire

Fossil has seen a growing percentage of its watch business shift to consumer direct sales while its wholesale business has declined. Company CEO Kosta Kartsotis said wholesale represented about 60 percent of Fossil’s business four years ago and it currently stands at around 40 percent. “It’s on its way to 20% in pretty short order,” Mr. Kartsotis told analysts on Fossil’s second quarter earnings call.

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Report: Rent The Runway Exits Brick-And-Mortar

Retail TouchPoints

After closing its five stores in response to COVID-19 orders, Rent the Runway is shutting them permanently, said President and COO Anushka Salinas in an interview with CNBC. While the company is leaving its locations in Chicago, Los Angeles, San Francisco and Washington, D.C., the former New York City flagship will become a drop-off site for returning items.

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Fanatics raised $100M more than planned in latest funding round

RetailWire

Fanatics announced that it raised $350 million after completing a Series E funding round that initially set out to raise $20 million. The latest round of funding is expected to finance Fanatics’ acquisition of new brands. The company currently has deals with the NFL, MLB, NBA, NHL, MLS, Nascar and more than 300 individual teams and European soccer clubs.

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REI Leans Into Remote Working; Puts New HQ Building On The Market

Retail TouchPoints

Like many businesses, REI embraced remote working as a necessity when COVID-19 struck the U.S. Now, however, the co-operative retailer is embracing this model with an updated concept for a corporate headquarters: not a single building but multiple satellite campuses across the Seattle region. To that end, REI put its newly completed headquarters in the Seattle suburbs up for sale.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib