Forrester eCommerce

APRIL 12, 2021

How long does your organization retain customer, employee, and sensitive corporate data, and how do you go about disposing of it? In the absence of explicit regulatory mandates, when and how to delete different types of records and personal data can become a tug-of-war between line of business, legal, and security teams. There are consequences of improper deletion and disposal, as well as excessive retention.

Telecommunications 443

Telecommunications Customer Customer Data 443

Retail TouchPoints

APRIL 12, 2021

A 17,000-square-foot outdoor turf field and running track, a rock-climbing wall, batting cages and golf hitting bays — these are just a handful of the features adding excitement to the new experiential retail concept — House of Sport from DICK’S Sporting Goods. The first-ever DICK’S House of Sport opened its doors on April 9 in the Rochester suburb of Victor, N.Y.

Sporting Goods 325

Sporting Goods Outdoor Retail Apparel 325

Forrester eCommerce

APRIL 12, 2021

Brand is a primary purchase-decision driver, yet it often takes a backseat in terms of investment. At this year's B2B Summit North America, learn how to better manage this critical asset.

B2B 312

B2B Management Marketing Customer 312

Retail TouchPoints

APRIL 12, 2021

The low-code application development wave is absorbing more retailers — and rightfully so. Retailers face an ever-escalating need for customized and differentiated applications that can push innovation and keep customers engaged. Actually developing them, as retailers are well aware, usually requires significant time and a technical team that’s hard (read: expensive and slow) to come by.

Payment Services 306

Payment Services Retail Mobile Customer Experience 306

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

APRIL 12, 2021

Territory design and the subsequent application and management of those plans is fraught with opportunities for distortion by human intervention. In her latest blog post, Anne Slough discusses the critical role that sales operations plays to maintain equity in the territory design process.

Operations 275

Operations Blog Management 275

Retail TouchPoints

APRIL 12, 2021

Foot Locker will offer in-store shoppers a more flexible and convenient checkout experience with the deployment of new technology across its 2,000+ U.S. stores. The specialty athletic retailer has partnered with FreedomPay to deploy its Next Level Commerce platform across its domestic store network, giving customers the option to pay via contactless payment methods and digital wallets including PayPal/Venmo. “We are always looking for ways to create a more seamless customer experience,R

Payment Services 299

Payment Services PayPal Customer Experience Operations 299

Kissmetrics

APRIL 12, 2021

HelloFresh, Fabletics, Dollar Shave Club. What do these wildly different companies all have in common? They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. The premise is simple. For a monthly fee, consumers receive a box filled with goodies ranging from sample-size toiletries to leisurewear.

Subscription 265

Subscription Shipping Costs Payment Services Payments 265

Retail TouchPoints

APRIL 12, 2021

Chinese regulators have fined ecommerce giant Alibaba a record 18 billion yuan ($2.75 billion ) for monopolistic practices, after finding that the site had been “abusing market dominance” for several years by preventing its sellers from using other competitive platforms. The fine is the highest-ever antitrust penalty imposed by China, according to Seeking Alpha.

eCommerce 264

eCommerce Improvements Marketing Consumer 264

Kissmetrics

APRIL 12, 2021

While Google, Bing, and Yahoo control the West’s market share of search engine traffic, alternative search engine Baidu is the king of search in China. If you want to make your content known on Baidu, you need a strong SEO strategy to guide you. What works on Google may not work on Baidu, however, so we’ve created this guide to teach you how to earn a position in Baidu’s search engine results for users that are in the U.S.

SEO 242

SEO Mobile Travel Article 242

Retail TouchPoints

APRIL 12, 2021

Nike has launched a new service to refurbish gently used or defective products and get them back on shelves at a discount. Touted as part of its “Move to Zero” sustainability efforts, Nike Refurbished will take like-new, gently worn or cosmetically flawed shoes that have been returned within the company’s 60-day “wear test” window, and fix them up to be resold at Nike stores.

Consumer 264

Consumer Operations Other Customer Experience 264

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

MakeWebBetter

APRIL 12, 2021

Sell WooCommerce subscriptions to engage leads, turn them into recurring customers, and stack your share of regular income. How satisfying? Well, if not satisfying, at least that sounds like a promising strategy not to let competitors outsell you. Subscriptions have been into play ever since we did not even know how convenient they can be. […]. The post How To Sell Subscriptions On Your WooCommerce Store appeared first on MakeWebBetter.

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WooCommerce Subscription Payments Customer 139

Retail TouchPoints

APRIL 12, 2021

Bed Bath & Beyond has launched the “Home, Happier” omnichannel brand campaign, designed to inspire shoppers to celebrate the role the home plays in their lives. Home, Happier is part of the retailer’s strategy to reinvent its business around the customer, and is part of a larger growth plan to further solidify its position in the $180 billion home market.

Omnichannel 250

Omnichannel Technology Improvements Customer 250

TalkingRetail

APRIL 12, 2021

Hovis is launching a Bakers Since 1886 range, consisting of premium buns and two half cob loaves. The Premium Burger Buns have been “designed with the ultimate burger in mind” and will be available in packs of four (£1.35) from Nisa from 19 April and Spar Blakemore from 10 May. The two 450g half cob. This story continues at Hovis unveils premium bakery range.

Retail 122

Retail 122

365 Retail

APRIL 12, 2021

Lockdown restrictions in England are lifting further this week, allowing non-essential retail, hairdressers, gyms and pub beer gardens to reopen. What is changing in England from today? From April 12 non-essential shops, hairdressers, nail salons, libraries and community centres and outdoor hospitality venues such as beer gardens will be allowed to reopen across England.

Leisure 122

Leisure Outdoor Travel Events 122

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailDive

APRIL 12, 2021

As its growth outpaced its technology, here’s how one retailer prioritized digital acceleration to transform its finance function — for seamless agility, flexibility and rapid ROI.

Retail 117

Retail Technology 117

TalkingRetail

APRIL 12, 2021

The Coca-Cola Company is rolling out a new pack design for its Coca-Cola, Coca-Cola Zero Sugar and Diet Coke variants, as well as an updated recipe. The design features new lettering for the three variants – white for Coca-Cola Original Taste, black for Zero Sugar and silver for Diet Coke – as well as the. This story continues at Coca-Cola rolls out new pack design for core variants.

Retail 116

Retail 116

RetailDive

APRIL 12, 2021

Sustainable sub-brands or special campaigns may not be enough as more consumers reject the sector's high-volume, high-turnover, low-price approach.

Fashion 127

Fashion Consumer 127

365 Retail

APRIL 12, 2021

Home and garden experts Homebase is set to bring the best of its gardening products and green-fingered expertise to a selection of Next stores. This is part of a trial across the country between the two well-loved British brands. Six Homebase garden centres will open in Next stores in Shoreham, Ipswich, Warrington, Camberley, Bristol and Sheffield today, which coincides with non-essential shops reopening.

Outdoor 113

Outdoor Clothing Customer Retail 113

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

APRIL 12, 2021

A pivot to holding more inventory, rising warehouse rents and Amazon's decision to limit its fulfillment service all played a role.

Fulfillment 133

Fulfillment Retail 133

365 Retail

APRIL 12, 2021

Ribble, a digital first business and renowned bicycle manufacturer has opened a brand new destinational flagship showroom in the heart of the Ribble valley, Lancashire. The 2,000sq ft state of the art showroom has been designed to showcase Ribble’s complete award-winning and critically acclaimed bicycle range and provides a brand new bicycle retail proposition blending digital with the physical to create a unique, totally immersive and all-sensory consumer experience. .

Omnichannel 111

Omnichannel Leisure Retail Arts 111

RetailDive

APRIL 12, 2021

Marketing leadership boasts greater gender diversity than other departments while facing a persistent succession crisis, with 84% of chief marketers being hired externally.

Marketing 111

Marketing Other 111

365 Retail

APRIL 12, 2021

Property giant Hammerson has confirmed that it is in talks over a deal to sell its portfolio of UK retail parks. It comes after reports the Birmingham Bullring owner was set to sell its seven sites for around £350 million to Canadian private equity firm Brookfield. Birmingham Bullring owner Hammerson is in talks to sell its UK retail parks (Jacob King/PA).

Retail 103

Retail Operations Other 103

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

APRIL 12, 2021

Gently worn, like-new or imperfect footwear consumers have returned will be cleaned and refurbished before being resold in stores.

Consumer 112

Consumer 112

Retail Technology Review

APRIL 12, 2021

By Jeff Broth, freelance writer Exciting times! You’re getting your eCommerce site up and running and the possibilities seem nearly endless. You might not know exactly how your site is going to perform, but you probably know by now that it's always going to be evolving.

eCommerce 79

eCommerce Internet Retail Retail 79

RetailDive

APRIL 12, 2021

More than a third of consumers are shopping online for categories they had not previously bought through digital channels.

Customer Loyalty 120

Customer Loyalty Customer Channel Consumer 120

TalkingRetail

APRIL 12, 2021

More than 14,000 cigarettes and nearly 5kg of rolling tobacco worth an estimated £10,000 have been seized from a shop in Wallsend. An operation by North Tyneside Council’s Trading Standards team and Northumbria Police under Operation CeCe, which is a National Trading Standards initiative in partnership with HMRC to tackle illegal tobacco, found the items.

Operations 84

Operations Retail 84

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

RetailDive

APRIL 12, 2021

Customers will be given an estimation of their product's worth and the option to sell it through the e-commerce marketplace.

Events 117

Events eCommerce Customer 117

TalkingRetail

APRIL 12, 2021

Birds Eye has become the official sponsor of Team GB ahead of the Tokyo 2020 Olympic Games this summer, in a move designed to “make eating meat-free more mainstream and promoting ‘the power of plants’”. The partnership sees the brand launch a TV advert as part of a wider marketing campaign, incorporating in-store and social. This story continues at Birds Eye promotes plant power with Team GB sponsorship.

Games 81

Games Marketing Retail 81

RetailDive

APRIL 12, 2021

Employees voted against union representation after a closely watched election, but the fight likely isn't over yet.

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Retail Technology Review

APRIL 12, 2021

On the 12th of April, retailers in England and Wales will breathe a collective sigh of relief as all non-essential shops hope to open up once again. After a turbulent year, the government’s plan to ease lockdown restrictions promises much-needed stability for retailers. However, the pandemic has led to marked changes in consumer behaviour, which retailers will need to adapt to.

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Consumer Retail Internet Retail Supplies 70

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail