Wed.Oct 20, 2021

article thumbnail

Revenue Operations & Intelligence (RO&I) is now core to a go-to-market tech stack

Forrester eCommerce

If there is one go-to-market tech category that generates significant confusion amongst buyers and even providers, it's revenue operations and intelligence (RO&I). Fortunately our first New Tech report on the category has just dropped with the explicit goal of removing the ambiguity around this category. Here its author Anthony McPartlin, provides some highlights.

article thumbnail

Belk and Alibaba Take Different Paths Toward Expanding Inclusivity

Retail TouchPoints

Inclusivity is fast becoming an important imperative for retailers , but determining how best to achieve it can present big challenges. Two recent examples of retailers building inclusivity in their own ways include Belk ’s new Wonderly clothing line, which features a full assortment in sizes four to 26; and Alibaba ’s latest 11.11 shopping festival, which will utilize a recently introduced “senior mode” in the Taobao app to help less tech-savvy shoppers participate.

Clothing 264
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Phantom Phishing Haunts The Inbox

Forrester eCommerce

Recently, my colleagues and I highlighted some haunted happenings that kicked off Cybersecurity Awareness Month with a scream. Today, I’d like to tell you a little ghost story of my own. The data is in from the Forrester Analytics Business Technographics® Security Survey, 2021. When we asked those respondents who suffered an external attack in the last year how that attack was carried out, 31% of them reported […].

Customer 370
article thumbnail

Making the Most of Store Visits Post-Pandemic

Retail TouchPoints

It would be easy to assume the retail industry coming out of 2020 was in dire straits. But in truth, the news wasn’ t all bad. It’s true that many businesses — especially those considered non-essential — saw dramatic reductions in foot traffic. On the other hand, some businesses, such as home improvement stores, actually saw sales increase throughout the pandemic and began course-correcting their retail footprints to account for more online traffic.

article thumbnail

Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

article thumbnail

Phantom Phishing Haunts The Inbox

Forrester eCommerce

Recently, my colleagues and I highlighted some haunted happenings that kicked off Cybersecurity Awareness Month with a scream. Today, I’d like to tell you a little ghost story of my own. The data is in from the Forrester Analytics Business Technographics® Security Survey, 2021. When we asked those respondents who suffered an external attack in the last year how that attack was carried out, 31% of them reported […].

Customer 370
article thumbnail

377: Social Media Strategy For New Ecommerce Store Owners With Alex Rossman

My Wife Quit Her Job

Today, I’m thrilled to have Alex Rossman on the show. Alex is the founder of Rossman Media, which is a social media agency that helps improve the sales and site traffic for ecommerce businesses. His agency was awarded the best social media agency award in 2020 by Business Insider and he has helped some of the world’s largest brands. In this episode, Alex teaches us how to formulate a social media strategy for an ecommerce business.

More Trending

article thumbnail

Report: Mytheresa Virtually Transports Shoppers to the Alps to Explore Moncler Collection

Retail TouchPoints

M oncler has teamed with Mytheresa for a 360-degree virtual pop-up shopping experience to introduce the Italian clothing brand’s collections for the new season, according to WWD. At the Moncler X Mytheresa online pop-up store, shoppers travel (virtually) to Austria’s picturesque Timmelsjoch Experience Pass Museum in the Alps. Items from Moncler’s new winter collections are hanging in the museum, a futuristic metal structure set amongst the rugged, otherworldly backdrop of the top of the Alps.

Travel 147
article thumbnail

We Asked Bank Execs About Notifications, Here’s What They Said (Hint: Banks Undervalue Alerts)

Forrester eCommerce

My colleague Julie Ask and I recently wrote on how banks are using mobile notifications and emerging tech (based on a survey of executives and digital business leaders at banking providers). The full research (only available to Forrester clients) includes more than 50 slides of data and insights. Here are three key findings: Alerts and […].

Banking 195
article thumbnail

Nexbelt’s Secret Sauce to Building a Successful E-commerce Brand

lateshipment

How do you go from owning a trailer business in the 90s to reinventing premium belts for adventure seekers and building a successful online brand that shares the space with the likes of Nordstrom, Nike, and Gucci? Nexbelt would have the answers for it, as they’ve done exactly that. Nexbelt is a seven-year-old brand selling premium ratchet belts across the USA and Canada.

eCommerce 130
article thumbnail

Stop Dumping Your Budget Dollars Down The Drain For Network Visibility

Forrester eCommerce

As I’ve talked to numerous organizations about their Zero Trust journeys, one thing has stood out quite clearly: Security teams are struggling to understand what’s happening on their networks. While Zero Trust demands that you design your security architecture to protect everything in your organization as if it’s connected directly to the internet, the reality […].

article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

How to Prepare Your Website for the Holidays

ecomdash

The holiday shopping season officially starts in November. Here are some tips to make sure your website is fully prepared and ready to go. The post How to Prepare Your Website for the Holidays appeared first on Ecomdash.

143
143
article thumbnail

Forrester’s 2021 Top Trends And Technologies Point Toward Trust Ecosystems

Forrester eCommerce

This year's top trends and technologies report weaves together a narrative that points towards ‘trust ecosystems, which by 2030, these trust ecosystems, not “big tech,” will rule markets. This years report organizes trends and technologies by three major themes that advance trust ecosystems. New platforms create new partnership opportunities that evolve towards ecosystems.

article thumbnail

Pinterest adds AR try-on, shopping recommendations to Idea Pins

RetailDive

Tech companies, brands and retailers have been flocking to augmented reality to improve the online shopping experience for remote consumers.

article thumbnail

How ASICS Drives Double-Digit Growth with Zero-Party Data

SheerID

Learn how ASICS’ is using innovative strategies like identity marketing to build meaningful and lucrative customer relationships in a cookieless world.

article thumbnail

Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

article thumbnail

Tailored Brands hires Neiman Marcus vet for CFO spot

RetailDive

Brandy Richardson, former financial chief for the luxury department store, joins another company trying to move on from a bankruptcy last year.

article thumbnail

How to set up volume pricing with Elastic Path

GetElastic

In the eCommerce industry, we’re always looking for ways to increase conversion rate, maximize average order value, and maintain brand loyalty. One such way that eCommerce merchandisers entice their customers to purchase a larger quantity of their products, is to employ a volume pricing strategy. In this article, we will be discussing what volume pricing is, the benefits of employing a volume pricing strategy, and how to set it up in Elastic Path Commerce Cloud.

article thumbnail

Express CFO exits

RetailDive

COO Matthew Moellering, who once served as the retailer's interim CEO, will become the acting chief financial officer following Perry Pericleous' departure.

Retail 110
article thumbnail

[Infographic] Apparel Trends, Stats, & Metrics for 2021

ROI Revolution

Published October 20, 2021. Apparel and retail are facing a new reality and continuing to transform as the coronavirus pandemic remains in many parts of the world. Many fashion and apparel executives felt pessimistic about the future of retail at the onset of the pandemic – but the brands that have thrived the most are the ones that have maintained a strong-willed strategy and determination to survive.

Apparel 78
article thumbnail

How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Amazon Logistics now ships more US parcels than FedEx: Pitney Bowes

RetailDive

The company's logistics arm has grown in parcel volume and revenue, outpacing FedEx, UPS and the Postal Service every year since 2014.

Shipping 116
article thumbnail

Online sales overtake 2020 figures and 30% higher than pre-pandemic levels

365 Retail

The latest data shows that eCommerce has remained buoyant, despite normal life resuming as people jet off on holiday and see friends, with online sales up 24% and referrals up 15% compared to pre-pandemic levels. That’s according to new research from Referral Engineering platform Mention Me, which has analysed online retail sales over Q3 2021. As it heads into peak sales season, the retail sector is well positioned to maximise on this growth, with additional analysis from Mention Me anticipating

article thumbnail

Instacart buys smart cart maker Caper AI for $350M

RetailDive

The e-commerce company said its acquisition will help bridge in-store and online shopping for consumers while making it easier for its workers to fulfill orders.

eCommerce 105
article thumbnail

Bullring owner says no more rent holidays as shoppers return

365 Retail

Commercial property owner Hammerson has revealed the number of shoppers heading to its sites has improved to between 15% and 20% below pre-Covid levels. But the owner of the Birmingham Bullring and London’s Brent Cross said despite the numbers still being below pandemic levels, all rents must be paid, adding: “We do not anticipate granting future concessions and all avenues to collect rents due are being pursued.”.

Banking 76
article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

article thumbnail

Target more than doubles Apple shop-in-shops in time for the holidays

RetailDive

Just months after its initial rollout, the retailer is expanding the number of dedicated stores from 17 to 36 locations.

Retail 117
article thumbnail

Burberry hires Versace boss as its new chief executive

365 Retail

Luxury fashion group Burberry has named Gianni Versace boss Jonathan Akeroyd as its new chief executive. Mr Akeroyd, 54, will take up the post on April 1 next year with a “golden hello” worth around £6 million in deferred cash and shares in lieu of bonuses he has forfeited on leaving Versace. Luxury fashion group Burberry has named Gianni Versace boss Jonathan Akeroyd as its new chief executive (PA).

Fashion 65
article thumbnail

Moncler debuts new collections through virtual pop-up with Mytheresa

RetailDive

The luxury companies teamed up on the experience, which allows shoppers to view and purchase the new products in a virtual setting.

109
109
article thumbnail

boohoo launch Autumn collection projecting Megan Fox across London landmarks

365 Retail

Global fashion e-retailer boohoo has announced the launch of the newest collaborative collection with actress, Megan Fox. This will mark Megan’s first ever co-designed collection with a brand. In celebration of this, the brand hosted digital projections across 16 iconic landmark locations in London including Marble Arch and London Bridge. Framed against the urban city, the iconic areas were illuminated with vibrant red hue lights creating a defining moment for one of boohoo’s biggest collaborati

Fashion 65
article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

article thumbnail

Burberry taps Versace chief as CEO

RetailDive

Jonathan Akeroyd also spent 12 years leading Alexander McQueen, and was chosen for his experience turning around global luxury brands.

94
article thumbnail

The Importance of Empathy and Support in the Workplace

Smile.io

For many of us, it’s commonplace to feel stressed at work. We have sleepless nights agonizing over deadlines, we put in more hours to make sure we’re shipping, and we put added pressure on ourselves to always be pushing for that next title to define our success. Home was traditionally a sanctuary most folks could go to get away from work in those times of stress.

Outdoor 58
article thumbnail

Morrisons’ £7bn private equity takeover approved by shareholders

365 Retail

The £7 billion takeover of Morrisons by private equity giant Clayton, Dubilier & Rice (CD&R) has been given the go-ahead by shareholders. The Bradford-based supermarket chain agreed the deal at the start of this month after a lengthy auction. Shareholders voted on the Morrisons takeover deal on Tuesday afternoon (Ian West/PA). On Tuesday, Morrisons held a general meeting with investors to seek approval for the move.

article thumbnail

Rising prices may affect what consumers buy at grocery stores

RetailWire

Consumer buying habits may begin to change in the face rising prices, with shoppers possibly trading down to private label and value-tier products. At-home food prices rose 4.5 percent in September, according to government statistics.

article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib