Retail TouchPoints

MAY 26, 2022

It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? Unfortunately there’s no definitive answer, nor is there likely to be one: multiple factors contribute to supply chain problems, including but definitely not limited to COVID’s persistence in China, the war in Ukraine and upcoming labor negotiations at West Coast ports.

Supplies 290

Supplies Shipping Costs Consumer Definition 290

Forrester eCommerce

MAY 26, 2022

It’s easy to conflate real-time interaction management (RTIM) with personalization tactics, but it goes far deeper. Forrester defines RTIM as: Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer lifecycle via preferred customer touchpoints. RTIM enables next best experience (NBX) decision-making in the face of changing […].

Customer Experience 195

Customer Experience Management Customer Technology 195

Retail TouchPoints

MAY 26, 2022

Digital sports platform Fanatics has partnered with supply chain solution Quiet Platforms — a wholly owned subsidiary of American Eagle Outfitters Inc. (AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. Quiet Platforms’ “shared supply chain” solution allows companies to collaborate to solve common logistics, fulfillment and delivery challenges.

Supplies 287

Supplies Department Stores Fulfillment eCommerce 287

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. But have you thought of what happens later? The warehouse to your customer’s doorstep is only 50% of the order experience. The CX journey continues post-purchase with shipping, tracking, delivery, returns, reviews, and more. However, what’s surprising or rather shocking is the fact that this phase is often unwittingly left out by brands who assume the customer journey to end with th

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

MAY 26, 2022

Data analytics solution provider Kaizen Analytix has launched KaizenPrice , an AI-powered smart-pricing recommendation software designed to help small- to medium-sized businesses. The platform was created to provide pricing recommendations and demand forecasts. KaizenPrice can be used to help companies develop pricing strategies to drive revenue, profit and volume.

POS 278

POS Retail Recommendation Information 278

Salsify

MAY 26, 2022

Well-designed product pages with thorough product information and high-quality images can help your brand convert more shoppers into return customers.

Information 147

Information Customer 147

365 Retail

MAY 26, 2022

The Rug Seller Limited has been renamed the Luxury Home Design Group Ltd, which includes four distinct home and interior e-commerce brands under the umbrella company – TheRugSeller.co.uk, Shabby.co.uk, LuxeTapi.com and UltimateGrass.co.uk. The move follows the recent acquisition of homeware business Shabby.co.uk in March this year by the LHDG owner Daniel Prendergast.

eCommerce 119

eCommerce eCommerce Platforms Accessories Operations 119

Retail TouchPoints

MAY 26, 2022

Bidders for Kohl’s are reportedly preparing to make binding offers that are lower than the initial indicative bids submitted earlier this year, due to the general market downturn and Kohl’s poor performance, people familiar with the matter told Reuters. However, Kohl’s is still committed to its stores and announced a multi-year plan that includes new store openings, remodels and enhanced omnichannel capabilities.

Omnichannel 259

Omnichannel Operations Management Consumer 259

365 Retail

MAY 26, 2022

New figures from UK independent parcel carrier Yodel reveal that it has delivered over 492,000 parcels via pedal power over the last 6 months, already surpassing the previous year’s record of 290,000. The business also plans to continue this trend with a target to deliver over 750,000 by the end of its financial year in July. . To help deliver on its promise, Yodel has partnered with Urb-it to lead its sustainable last-mile delivery efforts.

Operations 119

Operations Supplies Technology Customer 119

Retail TouchPoints

MAY 26, 2022

Victoria’s Secret has launched VS&Co-Lab , a curated digital platform designed to connect shoppers with unique brands and their stories, while bringing their intimates, lifestyle and swimwear products to the forefront. The emphasis will be on brands that align with the retailer’s values of innovation and inclusivity. The collection will feature 19 brands at launch, with 75% founded, owned or led by women, including minority stake-owned For Love & Lemons and Frankies Bikinis.

Small Business Retail 246

Small Business Retail Consumer Customer Retail 246

Advertisement

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

365 Retail

MAY 26, 2022

Retail Technology Show , the show that brings together future-forward innovators and Europe’s most forward-thinking retailers, has promised an even ‘bigger and better’ show in 2023, as it announces it has expanded its show floor for next year’s expo. Attracting over 6,850 senior retail professionals during the two-day event, held at London Olympia in April, and with 82% of the show floor for 2023 already rebooked on-site, Retail Technology Show will expand next year to meet rising demand and bui

Technology 119

Technology Events Retail 119

RetailDive

MAY 26, 2022

The video game retailer is officially expanding into a new business category following its disappointing Q4 earnings report in March.

Cryptocurrencies 121

Cryptocurrencies Games Retail 121

365 Retail

MAY 26, 2022

A new report by industry charity the Retail Trust has found that one in five (21%) British retail workers and nearly a third (31%) of people working for the UK’s biggest retailers are planning to quit the sector. The Retail Trust’s survey of more than 1,500 retail staff, published within its new Health of Retail report , found that most of those intending to leave blame concerns around their finances, rising levels of abuse from customers, and deteriorating mental health coming out of the pandem

Retail 105

Retail Department Stores Management Fashion 105

RetailDive

MAY 26, 2022

At its Marketing Live event, the tech giant expressed a desire to steer digital advertising toward more interactive features, including AR shopping ads in search results.

Events 102

Events Marketing 102

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Omniconvert

MAY 26, 2022

What a single customer view? What type of data does it use? What are the steps to creating one? What are the benefits in doing so? Read on! The post Single customer view appeared first on Omniconvert Ecommerce Growth Blog.

Customer 78

Customer Blog eCommerce Customer Retention 78

RetailDive

MAY 26, 2022

The effort joins other empowerment initiatives that define a radical departure from a marketing approach the retailer stuck with for decades.

Other 111

Other Marketing Retail 111

GetElastic

MAY 26, 2022

Do you remember the last time you upgraded your phone? Most daily use items in our lives need periodic refreshes or an all-out replacement on a regular basis. Your eCommerce website is no different. In the quickly evolving world of online selling, thousands of eCommerce sites are surprisingly still using SiteGenesis, a reference architecture created in 2009 by Demandware (an eCommerce company acquired by Salesforce in 2016, now known as Salesforce Commerce Cloud).

Demo 78

Demo Reference Mobile Payment Services 78

RetailDive

MAY 26, 2022

Analysts see more risk to profits and sales as consumers manage spiking costs for fuel and food, and retailers face more pain on freight.

Consumer 113

Consumer Management Retail 113

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Forrester eCommerce

MAY 26, 2022

Late Sunday evening, Bloomberg reported rumors of advanced Broadcom talks to acquire VMware, which has since been confirmed this morning. In light of Broadcom’s investment activities in the past few years, this news is unsurprising. It made a string of massively expensive enterprise software company acquisitions: Brocade Communications Systems in 2016 ($5.9 billion), CA Technologies […].

Customer 74

Customer Technology Information Operations 74

RetailDive

MAY 26, 2022

Dollar General and Dollar Tree could benefit from customers seeking out low prices, but their own costs are rising and shoppers are focused on consumables for now.

Consumer 101

Consumer Customer 101

Digital Doughnut

MAY 26, 2022

Magento 2 website performance has always been a big concern for retailers. Studies show that each additional second of load time can make ecommerce conversion rates drop by 4.42%. And low conversion on high consumer-intent pages, like checkout or home, will surely harm your potential earnings. How do you tackle the issue and speed up your Magento store?

Magento 52

Magento eCommerce Consumer Retail 52

RetailDive

MAY 26, 2022

The department store partook of elevated demand from a variety of quarters in the period, but has work to do to entice increasingly wary consumers.

Department Stores 102

Department Stores Consumer 102

Advertisement

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Digital Doughnut

MAY 26, 2022

We take diversity very seriously here at Cowshed Social. Here, Lottie Maddison - our talent and creator manager, who identifies as autistic and LGBTQ+ - has drafted her thoughts on how brands, and the creatives advising them, should celebrate Pride authentically in a post-pandemic world, and, she says it’s imperative to ask an LGBTQ+ person.

Management 52

Management Operations 52

RetailDive

MAY 26, 2022

Rising food and gas prices are causing consumers to pull back on discretionary spending. That hurt retailers in the first quarter.

Retail 103

Retail Consumer 103

RetailWire

MAY 26, 2022

In-house and third-party drivers for Amazon.com are being injured on the job in high numbers based on data from the company submitted to the Occupational Safety and Health Administration (OSHA). More than 18 percent of drivers have been injured seriously enough to report their injuries.

Article 52

Article 52

RetailDive

MAY 26, 2022

The retailer is venturing into cryptocurrency and the metaverse to attract Gen Z shoppers.

Cryptocurrencies 120

Cryptocurrencies Retail 120

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

RetailWire

MAY 26, 2022

Fast grocery delivery firms Getir and Gorillas said they are laying off workers in an effort to reach profitability more quickly. Getir cut about 14 percent of its global workforce. Gorillas cut its staff by about 300 workers.

Article 40

Article 40

RetailDive

MAY 26, 2022

The results indicate a slowdown in consumer demand for the category after stimulus payments last year helped fuel record growth.

Consumer 99

Consumer 99

RetailWire

MAY 26, 2022

You may not be familiar with the name but Joy Baking Group makes 41.3 percent of all the ice cream cones sold in U.S., according to IRI. Estimates are that it controls up to 70 percent of cones sold in food service operations.

Marketing 40

Marketing Operations Article 40

RetailDive

MAY 26, 2022

The integration allows eBay sellers to promote products on Snapchat, adding to the social platform's e-commerce features.

eCommerce 98

eCommerce 98

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail