Thu.Aug 04, 2022

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2022 AIOps NowTech Data Overview sheds light on current capabilities

Forrester eCommerce

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog. Read the full data overview report to learn more about the other capabilities that it covers.

Blog 370
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Stacked by Suzie Makes a Fashion Statement with BigCommerce

BigCommerce

For Suzie Schleifer, CEO and owner of Stacked by Suzie, becoming an entrepreneur was never part of the plan.

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A Roadmap to Outsmart Bad Bots and Protect Customer Experiences This Holiday Season

Retail TouchPoints

While many holiday shoppers favor online experiences to avoid waiting in endless checkout lines or battling over parking spaces, many now face competition from a new challenger: automated bad bots. Bad bots are software applications that run automated tasks with malicious intent. Operating around the clock at incredibly high volumes, bots are becoming more sophisticated and use the latest evasion techniques to mimic human behavior that avoids detection.

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Recession Fears Transcend The US Culture War

Forrester eCommerce

Amid the backdrop of the US culture war that dominates the news cycle is an increasingly divided America, where seemingly all issues have become partisan ones. Over the past two years, Forrester has been tracking consumer attitudes by political affiliation. Our data corroborates a broadening polarization, where it’s more the exception rather than the norm […].

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Enterra Solutions Helps Retailers Handle Data Analytics at Scale

Retail TouchPoints

The Enterra Solutions Autonomous Decision Science (ADS) platform aims to combine AI, glass box explanatory mathematics and non-linear optimization into one integrated platform, to help business teams perform advanced analytics and activate natural language-expressed insights at scale. The technology was designed to help CPG brands navigate several industry challenges driven by COVID-19, inflation and other market forces.

Retail 278
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Australian Mobile Banking Apps Are Put To The Test As Consumers Grapple With A Volatile Economic Climate

Forrester eCommerce

Written by Seles Sebastin, Riccardo Pasto and Zhi-Ying Barry We live in a turbulent world. While the Australian economy is set to continue its (albeit bumpy) recovery with a record-low unemployment rate, a resurgence of COVID-19 cases and severe flooding have led to work stoppages and left many communities economically vulnerable. Australian consumers also face […].

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First-Line Sales Managers Are Your Secret Agents Of Change

Forrester eCommerce

Spies. Secret agents. They represent a world of intrigue. When major change is disrupting some portion of humanity, a government force quietly sends in their top agent to resolve the issue, mitigate the risk, and get things back on track. But even in movies and books, the best agents accomplish nothing without a great supporting […].

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Best Website Builder in Australia: 11 Great Options to Consider

Ecommerce Platforms

Looking for the best website builder Australia has to offer ? You’re in the right place. Australian business leaders have no shortage of great solutions to choose from when it comes to building the ultimate website. Options range all the way from simple hosted services to open source solutions. The challenge for most entrepreneurs isn’t finding a site building tool, but deciding which solution can give them the best selection of features, out of a huge range of products.

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How Can Retailers and Brands Build Better Relationships? [Download] | Salsify

Salsify

The line between retailers and brands will continue to blur for consumers, making close collaboration essential to meet the needs of modern shoppers.

Download 131
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Shopify Pricing Australia (Aug 2022): From Monthly Plans to Credit Card Rates

Ecommerce Platforms

Shopify's primary user base is in the United States, followed by Great Britain. But Shopify use in Australia has increased dramatically, making it the 3rd highest concentration of Shopify users in the world. If you're an Australian Shopify user, or someone in Australia who's considering Shopify for your ecommerce platform, it's important to understand all fees and pricing plans to expect.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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American Dream misses $8.8M loan payment

RetailDive

The string of bad news, financial and otherwise, continues at the Triple Five Group-owned experiential mall near the Meadowlands in New Jersey.

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Shopify Pricing Canada (Aug 2022): From Monthly Plans to Credit Card Rates

Ecommerce Platforms

Some of the highest traffic websites on the Shopify ecommerce platform come from Canada. From Instantpot.com to Ecobee.com, Shopify powers quite a few top brands throughout The Great White North. In fact, Shopify , as a company, started in Canada. And as of this article, Canada accounts for the fourth-highest number of Shopify users in the world, behind the US, the UK, and Australia.

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Facebook to shut down live shopping feature

RetailDive

The social media company said the functionality will end on October 1, and suggested experimenting with short-form Reels videos instead.

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Creating CX That Drives Action

Digital Doughnut

Getting people to use your digital product and taking the desired action is more than simply SEO and product or feature launches. The key to a successful digital strategy is putting the customer at the centre and delivering a superior customer experience.

SEO 105
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Customer Story: Shade Tree Liquors in Northwood, Iowa

Korona

Teresa George-Zenz has spent almost her entire life in Northwood, Iowa. Growing up, her family owned one of towns several factories. And she followed their footsteps by spending the first part of her career working with the family business. But when the factory was sold, Teresa decided it was time for a change. First she bought a local bar. She loved it, but after a few years decided the hours and stress were too much.

POS 96
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Four Powerful Reasons Your Business Needs More Video

Digital Doughnut

There's a reason TikTok and Reels are so popular. These short-form videos are engaging and entertaining and when produced effectively with sound strategy in mind, they can leave a lasting impression. Research shows that 84% of consumers make a purchase based on watching a brand or business video. What’s more, your customers are consuming a lot of videos – the average consumer watches video content for about 100 minutes every day.

Consumer 105
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Crocs Q2 revenue increases 51% as Heydude nearly doubles sales

RetailDive

While others in the industry are struggling, the retailer continues to post record numbers. But its full-year guidance took a hit.

Other 105
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The world’s most popular news and shopping sites revealed

365 Retail

A new study by broadband experts at Uswitch has revealed the world’s most popular news and shopping websites. Analysing data from the last three months on the market intelligence platform, SimilarWeb Pro, the research reveals which news and shopping websites receive the most traffic globally, and also which ones are the most visited in different countries around the world.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Wayfair back in the red in Q2 as customers quit

RetailDive

The furniture e-retailer is doing even worse than the overall sector, which has seen demand drop following a pandemic-related surge.

Customer 110
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Amazon Prime Day creates surge in parcel traffic with 13.3% increase from last year

365 Retail

Data from Collect+ , the in-store parcel service from PayPoint, has revealed a huge surge in Amazon parcel collections at convenience stores as shoppers took advantage of Amazon Prime Day (12-13 July) sales. For the week containing the annual deal event, the number of parcels collected by consumers across 10,000 Collect+ stores nationwide was 49,956, a 20% increase on the seven days prior of 41,783.

Events 71
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Dick’s Sporting Goods offers accelerated payments to boost supplier diversity

RetailDive

The retailer is expanding its partnership with platform C2FO to provide more working capital opportunities for businesses.

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TikTok Shop to sell fresh food on the platform for the first time

365 Retail

TikTok has announced that, for the first time in the UK, users will be able to purchase fresh food directly through TikTok Shop, including from much-loved pasta brand Pasta Evangelists , online fishmonger The Fish Society and The Veg Box Company. The TikTok #FoodTok community loves cooking up a storm, with everyone from amateur foodies to well-known chefs taking to TikTok to share their love of all things food.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Twitter expands location tool, courses for small businesses

RetailDive

The platform has been releasing new social commerce features to connect customers with brands on the platform.

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Digital Signage Summit Europe addresses ‘Business Critical’ industry issues

365 Retail

With integrated digital signage now a critical element of the customer and employee journey in a growing number of markets, more will be demanded of integrators, cloud platforms and software. That was one of the key messages of this month’s Digital Signage Summit Europe, which attracted over 300 international digital signage leaders and end users to the Hilton Munich Airport.

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Gucci expands crypto payment options to ApeCoin, Euro Coin

RetailDive

More brands have entered the cryptocurrency and NFT markets despite signs of declining consumer interest.

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What you need to know about exchange rate risks in retail

365 Retail

Every retail brand – big and small – is vulnerable to exchange rate risks, especially if they operate both locally and abroad. Just this year, profit margins fell by 2% for Asos not only due to the rise in freight and duty costs but also because of the “foreign exchange rate movements going against the company”. Let’s take a look at what exactly exchange rate risk is, and what your retail business can do to mitigate this risk.

Retail 58
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Starbucks moves closer to launching web3 initiative

RetailWire

Starbucks earlier this year said it planned to enter the web3 space with coffee-themed non-fungible tokens and other initiatives. It plans to provide more details at next month’s Investor Day event. “We have been working on a very exciting new digital initiative that builds on our existing industry-leading digital platform in innovative new ways all centered around coffee and most importantly, loyalty,” Howard Schultz, interim CEO, said earlier this week on the company’s earnings cal

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Boost Your Business with These 3 Must-Have Technology Trends

365 Retail

Staying on trend with hot new technologies can help your business stay current and boost your consumer engagement and sales. Technology is constantly evolving to improve business processes, create consumer solutions, and provide adaptable and convenient service. The COVID-19 pandemic changed how people think, live, shop, and work. Advances in business mean that people continue to want innovative technologies that suit their needs. .

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PetSmart ‘Grooming Academy’ graduate sues retailer

RetailWire

PetSmart offers “free paid training” as part of its “Grooming Academy” program. Employees taking part in the program are required to stay with the company for two years or repay the cost of the program, which it values at $6,000. BreAnn Scally went through the program and claims that what PetSmart promises in the program and what it delivers have little resemblance to one another.

Retail 40
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Personalisation gap persists as UK retailers’ cross channel engagement fails to meet shoppers’ accelerated digital demands

365 Retail

Irrelevant content and inconsistent cross-channel communications top shoppers personalisation peeves, the latest research from insights-led customer engagement platform, MoEngage , revealed, as retailers and brands rally to meet consumers’ digitally accelerated engagement demands. Original research of 1,000 shoppers by MoEngage in its latest Personalisation Pulse report shows that over a quarter (28%) of consumers received irrelevant, unpersonalised content from retailers, while a further 27% co

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio