Mon.Aug 31, 2020

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Customer Obsession And The CEO

Forrester eCommerce

Getting to customer-obsession is a complex, all-in effort that is more of a cause than a program. It flows directly from the heart of an organization – it’s about how you behave and what you value. Here's a rough map of how a CEO can lead this voyage.

Customer 497
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7 Common B2B Ecommerce Challenges (+ How to Overcome Them)

BigCommerce

In 2019, only 13% of all B2B sales were generated digitally. By 2023, when U.S.

B2B 545
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What Is Dropshipping & How To Start A Drop Shipping Business In 2020

My Wife Quit Her Job

Many of the questions that I receive in my inbox at MyWifeQuitHerJob.com are related to opening a dropshipping business and I can definitely see the appeal. When you run an online store that only offers dropshipped products, you don’t have to worry about inventory and you don’t have to worry about product fulfillment. All you have to do is sell the product, take orders and make a decent profit.

Drop Ship 374
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9 B2B Ecommerce Trends to Drive Your Long-Term Sales Strategy

BigCommerce

Ecommerce drove 13% of total B2B sales in the U.S. in 2019.

B2B 485
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Retailwinds’ E-Commerce Properties Sold To Saadia Group In Bankruptcy Auction

Retail TouchPoints

Saadia Group won the bankruptcy auction for RTW Retailwinds ’ New York & Company and Fashion to Figure e-Commerce business and related intellectual property for a cash purchase price of $40 million plus assumption of certain liabilities, including honoring gift cards. The deal includes the web sites www.nyandcompany.com, www.fashiontofigure.com and the rental subscription businesses www.nyandcompanycloset.com and www.fashiontofigurecloset.com.

eCommerce 264
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5 Simple Customer Segments Every Retailer Should Use

Omnisend

Reading Time: 7 minutes. Sixty-three percent of customers expect personalized brand communication. And although some retailers are still sending batch-and-blast email campaigns, more and more brands are starting to address this customer expectation and, using segmentation, provide a personalized experience. Once they start to tailor their communication to customer behavior and send relevant and timely messages, the revenue of email marketing increases exponentially.

Customer 148

More Trending

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What Q2 says about apparel

RetailDive

The category has dragged down retail since the pandemic forced stores shut and dented the economy. Some players are doing better than others.

Apparel 137
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Amazon Receives FAA Approval For Drone-Based Package Delivery

Retail TouchPoints

Costco is committing $25 million to an investment fund designed to empower black-led financial institutions and community development efforts. The Local Initiatives Support Corporation (LISC) rolled out the Black Economic Development Fund earlier in the summer and is encouraging companies to make investments designed to improve economic opportunity for Black Americans.

Banking 207
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How to shift your brick-and-mortar business to e-commerce

RetailDive

The pandemic has made online shopping indispensable. Here’s how to ease the transition when bringing your business online.

eCommerce 130
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Walgreens Names Former Rite Aid CEO John Standley As New President

Retail TouchPoints

Walgreens Boots Alliance. has appointed former Rite Aid CEO John Standley as President of Walgreens , effective immediately. Standley will oversee all Walgreens operations, including the development and growth of the company. Alex Gourlay, who served as Interim President of Walgreens, will return to his role as Co-Chief Operating Officer of Walgreens Boots Alliance.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Amazon rivals Apple Watch with new mood-sensing wellness wearable

RetailDive

Wearables are a fast-growing category as more people use connected devices for a range of activities such as tracking physical activity and making contactless payments.

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Costco Contributes $25 Million To Black-Led Community Development

Retail TouchPoints

Costco is committing $25 million to an investment fund designed to empower black-led financial institutions and community development efforts. The Local Initiatives Support Corporation (LISC) rolled out the Black Economic Development Fund earlier in the summer and is encouraging companies to make investments designed to improve economic opportunity for Black Americans.

Banking 165
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Neiman Marcus replaces Fall Book with digital content campaign

RetailDive

Customers can shop through editorial stories about product inspiration, designer collections and the season's trends via the digital experience.

Books 119
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Q2 2020 Results: Digital Still Dominates As Consumers Reduce Shopping Trips / Minimize Shopping Trips

Retail TouchPoints

Retail’s Q2 2020 financial results saw a continuation of the trends that companies have been seeing for months: staggering upticks in online spend, greater interest in buy online, pickup in-store (BOPIS) and curbside services and a continued shift away from mall-based retailing. The results also reflect the trends that will gain momentum as the pandemic continues: continued growth of online and omnichannel services, a growing appetite for alternative entertainment and new innovations in customer

Consumer 162
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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How are Companies Adapting Customer Support Due to COVID-19?

ViiBE Blog - Retail

With social distancing as the new normal, words like “travel” and “contact” are considered taboo. Customers and companies alike have adapted in unique ways to handle the challenges of the pandemic. The key differentiator is visible in companies that embraced adaptation. They have experienced higher levels of success despite the challenges presented during the crisis.

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Major Automotive & Powersports Brand Makes Successful Transition to 3P Selling With ChannelAdvisor

ChannelAdvisor

If there’s one constant in the ever-evolving e-commerce industry, it’s change. Strategies that prove to be successful one month may need to be altered the next, and the competitive landscape can change by the day.

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Investment group outbids stalking horse to nab RTW Retailwinds for $40M

RetailDive

Saadia Group doubled the purchase agreement amount offered by Sunrise Brands earlier this month to grab RTW's IP and e-commerce business.

eCommerce 110
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August 2020 COVID-19 + Ecommerce Update

ROI Revolution

Published August 31, 2020. Amazon + COVID-19. Prior to COVID-19, Amazon was estimated to net $81.2 billion in revenue in Q2 2020. Because of the pandemic, Amazon allocated $4 billion in additional spend to keep customers and employees safe and increase deliveries after prioritizing only essential items. The ecommerce giant’s Q2 2020 numbers actually ended up totaling $88.9 billion , marking 40% year-over-year growth.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Kantar: Back-to-school advertising drops 70% on national TV

RetailDive

Only six retailers are advertising nationally this year, compared with 100 in 2019, and the tone has changed to highlight personal safety and logistics.

Retail 102
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In hot pursuit of a desk: Profitero talks back-to-school shopping with Good Morning America

Profitero

School districts across the country are rolling out reopening plans and one thing is clear: going back to school will look vastly different this year. Remote learning or hybrid schooling will be the norm. This reality has left many consumers scrambling to build home classrooms for their kids before the school year starts — and has made “kids desks” the latest hot ticket item during the pandemic.

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Kibo Announces Ecommerce Quarterly Benchmarks for Q2 2020

Kibo

With access to billions of customer sessions across more than 250 brands, Kibo has a valuable picture of ecommerce activity during the early stages of the Covid-19 pandemic. In our recurring quarterly benchmark report, we looked at ecommerce activity like page views and site visits as well as KPIs, like conversion rate and average order value (AOV), across channels and regions.

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eCommerce Growth Show Ep.19: What’s Messenger marketing and how high-growth brands achieve 100x+ ROI with it

Omniconvert

The latest eCommerce Growth Show presented a new topic: Facebook Messenger marketing and the little wonders you can do with. The post eCommerce Growth Show Ep.19: What’s Messenger marketing and how high-growth brands achieve 100x+ ROI with it appeared first on ECOMMERCE GROWTH Blog.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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J.C. Penney racked up $342M loss for July

RetailDive

The losses come as the retailer tries to negotiate a sale of the company, with few updates on the progress in recent weeks.

Retail 70
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Major Automotive & Powersports Brand Makes Successful Transition to 3P Selling With ChannelAdvisor

ChannelAdvisor

If there’s one constant in the ever-evolving e-commerce industry, it’s change. Strategies that prove to be successful one month may need to be altered the next, and the competitive landscape can change by the day.

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David's Bridal partners with Affirm for monthly payment plans

RetailDive

It's the latest in a series of technological initiatives from the wedding retailer, as the pandemic pushes companies to improve their digital offerings.

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Former Rite Aid CEO to lead Walgreens

RetailWire

John Standley has been named the president of Walgreens. The former CEO of Rite Aid “will have responsibility for the development, growth and management of the business as the company continues to build on its leadership in the rapidly evolving healthcare sector.” He replaces Alex Gourlay, who will return to his co-COO role at Walgreens Boots Alliance.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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[7] Best Shopify Blog Apps to Increase Sales

AcquireConvert

As a free tool native to the Shopify platform, it is equipped with basic functionalities that are, more often than not, more than enough for many business owners. It has a nice visual and text editor, you can insert images and video, and it can provide automatic SEO for each blog title and description. Furthermore, it can also schedule posts and manage comments and tags.

Blog 58
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New Chinese regulations could complicate TikTok sale

RetailWire

The Chinese government has raised a potential hurdle that may keep ByteDance from selling its TikTok video app platform’s business in North America and elsewhere. New export rules adopted by Beijing would require ByteDance to acquire a license to sell the units. “At a minimum they’re [Chinese government] flexing their muscles and saying, ‘We get a say in this and we’re not going to be bystanders,’” said Scott Kennedy, a senior adviser at the Center for Strategic and International Studies.

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A New Retail Reality Demands Transformation

Bamboo Rose

Looking back throughout history, we can easily point to any unprecedented occurrence as the driving catalyst for change. Think about 9/11. When we enter an airport today, we’re bombarded with long lines, extra thorough security screenings, and a feeling of anxiety that only subsides when you’re back on solid ground. Travel, whether it’s cross-country or […].

Retail 26
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McD’s maintains former CEO withheld evidence of bad behavior

RetailWire

McDonald’s Corp. has pushed back on a motion by former CEO Steve Easterbrook that a lawsuit it has filed against him be dismissed. The company maintains that Mr. Easterbrook misled its board about inappropriate sexual relationships with employees and deleted evidence of his activity while negotiating a severance package with him.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib