Forrester eCommerce
JANUARY 25, 2022
CRM strengthens customer relationships, drives company revenue, and as such becomes a C-level priority. CRM technology expands into adjacent tech areas as it broadens its mandate. It bleeds into the mid-office, encroaches on core contact center operations, and supports core employee workflows. Insights from CRM uplevel customer and employee engagement, driving operational excellence.
Retail TouchPoints
JANUARY 25, 2022
1-800-FLOWERS.com has amped up its cross-brand offerings just in time for its second-biggest holiday — Valentine’s Day — during which the company expects to deliver 23 million flowers, 15 million of which will be roses. First, the company has introduced a number of enhancements to its Celebrations Passport loyalty program, including the ability to earn points and unlock perks across the company’s family of brands, which includes 1-800-Flowers.com, Harry & David , Cheryl’s Cookies and Shari’s
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Forrester eCommerce
JANUARY 25, 2022
CRMs are expensive. They cost companies between $1,200 to $3,600 per seller per year. Despite the cost, there is widespread agreement that companies require CRM technology for their sales organization. I conducted a snap poll on LinkedIn, and 82% of respondents said CRM will continue to be important in the years to come. Yet, when […].
Retail TouchPoints
JANUARY 25, 2022
We all like to think big. It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. This ambition feels big and can overwhelm and even undermine an organization’s commitment to a customer-centric vision.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Forrester eCommerce
JANUARY 25, 2022
As part of a future fit technology strategy, technology leaders must aspire to create an environment where internal teams can collaborate with partners to realize the value the organization is after. I outlined the basic steps in my previous blog post, Take The Leap To Form Creative Partnerships And Scale Innovation. But guardrails must be […].
Retail TouchPoints
JANUARY 25, 2022
Victoria’s Secret has partnered with China-based Regina Miracle International to form a joint venture that will operate all Victoria’s Secret stores and its related online business in China. Under the terms of the agreement, Victoria’s Secret will control 51% of the organization and receive $45 million in cash from Regina Miracle as consideration for its investment.
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Wiser
JANUARY 25, 2022
There are two broad types of retail product placement: at the shelf level and at the store level. We’ve gone deeper on shelf-level product placement (does “eye level is buy level” ring a bell?) but we haven’t spent a lot of time thinking bigger. It’s time to change that. This is our guide on retail product placement at the shelf and store level, so you can get more out of your marketing and merchandising campaigns—and just sell better.
Ecommerce Platforms
JANUARY 25, 2022
Miss Excel is her name, or at least how people know her on TikTok. The now popular TikToker and Instagram influencer,Kat Norton, promotes her courses through social media and leads users to online training courses for Excel and other Microsoft and Google products. Leveraging the power of social media with fun, whimsical, and extremely helpful videos, Kat Norton (Miss Excel's real name) now generates up to $100,000 per day.
Liveintent
JANUARY 25, 2022
The start of the new year is the perfect time to reflect and set goals for the months ahead. However, it’s not always the easiest to remain consistent and motivated, so we turned to our LiveIntenters to share their best tips on how they stay focused and motivated. “Creating a weekly to-do list is immensely helpful in not having my goals fall through the cracks, and also having something to look forward to (concerts, trying a new restaurant, etc.) helps push me through the weeks and s
Ecommerce Platforms
JANUARY 25, 2022
Following an announcement on 18 January, JD.com has officially become Shopify ‘s first Chinese strategic partner. In this collaboration, JD has offered a particular boarding channel, JD Marketplace, simplifying entry to the Chinese market for Shopify merchants. In return, Shopify will support Chinese JD sellers in expanding overseas and meeting international needs.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
Salsify
JANUARY 25, 2022
We learn these essential principles in kindergarten: the value of caring, sharing, and teamwork. These foundational lessons also come in handy for companies looking to stand out on the digital shelf.
Ecommerce Platforms
JANUARY 25, 2022
It's always nice to get paid faster, and to have a business cashback rewards card for spending, and to pay bills, manage ecommerce expenses, and manage a business account from one place. All of that's included with Shopify Balance , a new financial product from Shopify that caters to independent businesses with financial services, a Shopify Balance card, and multiple tools to manage cash flow.
RetailDive
JANUARY 25, 2022
Gordon Devin, president of Wilson Sportswear, discusses the sports brand's recent pivot to DTC and what it's planning for future store locations.
Ecommerce Platforms
JANUARY 25, 2022
If you want to showcase your art online, the best website builder for artists is the best way to get started. A good site builder for artists gives you an attractive and effective tool for demonstrating what you can do to potential clients. Wix, one of the most flexible website builders in the world, is ideal for artists and specialist creators alike.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
RetailDive
JANUARY 25, 2022
The retail concept is a way to reach on-the-go shoppers outside of the downtown locations where existing Amazon Go stores are located.
Profitero
JANUARY 25, 2022
A new analysis from Profitero found the common cold and seasonal flu have returned to the U.S. and are propelling medicine sales on Amazon to new highs.
Liveintent
JANUARY 25, 2022
With third-party cookies on the way out, brands are looking for new ways to future-proof their advertising strategies. Considering that 91% of consumers are more likely to shop with brands that provide relevant recommendations and offers, you don’t want to miss out on the chance to connect with potential customers by losing the ability to personalize your ads.
RetailDive
JANUARY 25, 2022
The lingerie brand's first physical location features a tech-enabled fitting experience and size-inclusive mannequins.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Smile.io
JANUARY 25, 2022
You can’t open up Instagram these days without seeing a #sponsored post, reel, or story where someone is promoting a #gifted product. This is the norm in the new age of influencer social media marketing. But if you tend to scroll right past these posts from large influencer accounts, they’re probably not super effective. The goal of this type of marketing is to build genuine connections with your target customers through a trustworthy third-party.
RetailDive
JANUARY 25, 2022
Technologies like self-checkout and ordering kiosks are offering relief to grocers unable to hire enough workers to handle essential functions.
Ecommerce Guru
JANUARY 25, 2022
Since the era of online presence has changed over the past few years, the post-purchase experience counts way more than the purchase journey itself. Thus, marketers are running hard to optimize their customers’ post-purchase experience. While the customer base is so vast, manually keeping up with individual customers is not possible. Hence marketers have turned to automate bulk email marketing services for their customers.
Korona
JANUARY 25, 2022
Behind the success of every retail or eCommerce business lies a mammoth task of inventory planning. As a retail business owner, chances are you’ve already experienced at least one or two stockouts or overstocks due to inaccurate forecasting or other inventory management issues. Poor inventory planning can have severe repercussions for business operations, such as delays in shipping orders and subsequent stockouts.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
Ecommerce Guru
JANUARY 25, 2022
One of the leading technological research labs carried out a 12-month long study regarding the cyberattacks on eCommerce websites. The numbers they found were quite astonishing, as online bots did nearly 57% of the cyber attacks on these websites. At the same time, the rest of the industry averaged a mere 33%. The study mentions that eCommerce websites are at the maximum risk of being disrupted due to cyber attacks.
RepslyBlog
JANUARY 25, 2022
BOSTON – January 25, 2022 – Repsly and SPAR, Inc, the global leader in retail services and merchandising, jointly announce today their long-term strategic partnership, with Repsly as the technology backbone in SPAR’s vision for increased efficiency and agility in its international growth endeavors.
Fabric Blog
JANUARY 25, 2022
This article is part of Commerce 4.0, a series about the next frontier of e-commerce along with the strategies and tactics used by iconic brands to transform how we discover, select, and purchase products.
RetailWire
JANUARY 25, 2022
Workers at an REI in Manhattan’s SoHo neighborhood have filed a request with the National Labor Relations Board to oversee an election to determine if the store’s 115 employees will be represented by the Retail, Wholesale and Department Store Union. The employees have also asked REI for voluntary recognition of the union so that no vote would be necessary.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
RetailDive
JANUARY 25, 2022
Hong Kong-based lingerie maker Regina Miracle, a longtime supplier, is buying a 49% stake and will run the brand's stores and website there.
RetailWire
JANUARY 25, 2022
Amazon.com is opening a new kind of Amazon Go store designed to serve the needs of customers in suburban areas. “We think local residents and commuters will enjoy the ease of our Just Walk Out Shopping to quickly and conveniently shop from an expanded selection of tasty, ready-to-eat food items and grab-and-go beverages and snacks in their own neighborhood,” said Amazon in a statement.
RetailDive
JANUARY 25, 2022
The company has expanded further with the beach-themed business. It has also received a stock delisting notice from Nasdaq as losses mount.
RetailWire
JANUARY 25, 2022
Walmart has taken an unspecified stake in Plenty, making it the first large retailer in the U.S. to to make a significant investment in indoor vertical farming. Walmart will be represented on Plenty’s board. Plenty, which was founded in 2014, operates a vertical farm in South San Francisco and an indoor plant science center in Laramie, WY. The retailer will begin selling Plenty’s leafy greens in its stores later this year.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
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