Thu.Feb 17, 2022

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400 Million Reasons To Pay Attention To Contact Center AI

Forrester eCommerce

Uniphore has just announced a whopping $400 million Series E round led by NEA, giving them a valuation of $2.5 billion. And they have been busy. This funding round is right on the heels of some major moves in 2021: a $140 million Series D round and the acquisitions of Emotion Research Lab (video and […].

Customer 370
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Why Latin America is Poised to Become the Next Last-Mile Delivery Battleground

Retail TouchPoints

In the last 18 months, the infamously poor state of last-mile logistics in Latin America has carried a heavier price than ever. As anxious, confined populations turned to online transactions for nearly all they needed — spurring regional ecommerce market growth of 37% — the formidable terrain, notorious traffic and weak infrastructure have meant woefully long delivery times for more than just the non-essentials.

eCommerce 336
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Use Forrester’s Framework To Understand The CRM Landscape

Forrester eCommerce

We all know that CRM today is not a singular technology. It’s a collection of discrete, composable technologies that cover a huge swath of capabilities for the front office — capabilities that depend on how complex your deployment is and the needs of your specific industry — yet irrespective of the characteristics of your organization, […].

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Chico’s Forms Partnership to Speed Development of Technological Innovation

Retail TouchPoints

Chico’s FAS has entered a strategic partnership with solution provider fabric to improve its speed-to-market for initiatives designed to accelerate growth. Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company. The retailer will use the platform to swiftly implement and improve a number of customer-facing innovations, including ship-to-store, same-day-delivery, social commerce and its Vir

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Glint Expands Microsoft Viva’s Offering

Forrester eCommerce

Today, Microsoft announced that it will move Glint, the employee experience (EX) survey vendor acquired by its LinkedIn subsidiary in 2018, to the now one-year-old Viva organization. This is a good move, important for Microsoft customers and their EX initiatives. It also comes with significant implications that leaders should understand when deciding how to move […].

Customer 195
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Yutori Taps PLM Software to Prepare for Rapid Growth and Future IPO

Retail TouchPoints

Japanese DTC fashion startup yutori has selected Centric Software ’s Product Lifecycle Management (PLM) solution. yutori develops and sells many products in collaboration with suppliers, and chose the PLM to improve sourcing and procurement efficiency as supplier numbers increase. yutori operates a vintage fashion community and several direct-to-consumer brands targeting consumers in their teens and twenties.

Fashion 272

More Trending

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Allbirds Launches ‘ReRun’ Resale Platform

Retail TouchPoints

Sustainability-focused lifestyle brand Allbirds plans to double the lifetime of its footwear products with the launch of a shoe resale program in partnership with recommerce platform Trove. The program, called Allbirds ReRun, will launch initially at three Allbirds stores in Los Angeles, Chicago and New York City, eventually expanding to other U.S. retail locations.

Fashion 261
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What “Cobra Kai” Can Teach Us About DevSecOps

Forrester eCommerce

The popular TV series offers valuable lessons about striking the right balance between speed and data protection.

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DemandTec Launches Platform to Help Retailers Enable AI-Powered Merchandising

Retail TouchPoints

Price and promotion optimization solution provider DemandTec has launched Unify by DemandTec, an autonomous unified merchandising platform for retailers. The cloud-native platform was created to unify disparate data and fragmented merchandising systems, with the goal of understanding shopper behaviors holistically and driving actionable insights and prescriptive recommendations. .

Retail 250
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How Cookie Laws Impact Commerce

GetElastic

Over the past three years, you've no doubt had one of the experiences: heard about changes in privacy laws, seen a GDPR compliance pop-up (the 'accept all cookies' buttons that marketers hope you click), or maybe even tapped the "ask app not to track" on your iPhone. What's all the fuss about? Third-party cookies are due to be phased out. This is a significant change in how the internet and digital commerce operate.

eCommerce 146
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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WHSmith Opens First U.S. Location at NYC Airport Leveraging Amazon’s Cashierless Tech

Retail TouchPoints

Global travel retailer WHSmith has opened its first North American retail location inside the redesigned Terminal B concourse at New York City’s LaGuardia airport. The store is equipped with Amazon ’s Just Walk Out (JWO) technology, offering travelers a checkout-free shopping experience. “As a group, we’re always striving to provide the best retail experience for our customers, and this new technology allows travelers to shop quickly and with ease during their journey,” said Toby Keir, CEO of Ma

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The New ‘New Normal’: The Pandemic’s Long-Term Impact on Shopping Behaviors | Salsify

Salsify

Since the onset of the COVID-19 pandemic, there’s been an unprecedented surge in ecommerce, coupled with several changes in consumers’ shopping behaviors.

eCommerce 124
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How Brands Can Win the Trust of Gen Z

Digital Doughnut

Say hello to Attest Investigates! A series where I use the Attest platform to test popular hypotheses and answer your burning questions. As a trained scientist, I am obsessed with experimentation, empiricism and using data to make decisions. We’ll delve into all things consumer research, using a scientific analysis style to lift the lid on the most important unknowns for brands, as requested by you!

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Luxury brands not concerned consumers will balk at higher prices

RetailWire

LVMH Louis Vuitton Moët Hennessy SE has increased prices on its handbags between six and seven percent overall with the belief that it will not negatively affect purchasing. “We have an advantage on quite a few other companies and groups, which is that we have a degree of flexibility on our prices,” said Bernard Arnault, LVMH’s chairman and CEO. “In the face of inflation, we have the ways and means to react.”.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Should more retailers be on Roblox?

RetailDive

The platform is used by millions of tweens daily. And ignoring it may cost brands loyalty, revenue and a future audience.

Retail 121
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How to calculate and improve Customer Equity

Omniconvert

Discover why Customer Equity is one of the key indicators of profitability. Learn how to calculate and improve it so your business can thrive. The post How to calculate and improve Customer Equity appeared first on Omniconvert Ecommerce Growth Blog.

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Lids launches e-commerce site for limited product releases

RetailDive

LidsHatDrop.com will drop limited quantity collections twice a week, as the retailer continues to expand its physical footprint.

eCommerce 113
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Advocates say its time for U.S. companies to adopt four-day workweeks

RetailWire

Research shows that productivity doesn’t suffer when the work week is cut from five days to four. Countries and companies are now seriously moving in this direction, adding to workers’ calls for more to follow this workweek path.

Article 75
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Allbirds launches resale program for used footwear

RetailDive

Shoes in good condition will earn a $20 store credit and will be resold on the brand's site at reduced prices, starting at $59.

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Personalization Is Broken: Here’s How to Fix It | Free Guide & Assessment

Kibo

Consumers don’t just want personalized experiences — they demand them. In fact, personalized experiences have become so expected that 71% of customers will be frustrated when it doesn’t happen. Yet, only 14% of consumers say their last shopping experience was personalized, and only 15% of retailers have fully implemented personalization strategies. With online interactions on the rise and brand loyalty up for grabs, it’s more important than ever for ecommerce retailers to master personalization

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Walmart shrugs off disruption as US comps grow 5.6%

RetailDive

Despite a slowdown in e-commerce and over $400 million in supply chain costs in Q4, the retailer grew its sales and made a pile from non-retail income.

eCommerce 116
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Reflection on Digital 2021

Digital Doughnut

What have we learned from business leaders, brands, and industries about marketing, customer experience, and digital transformation? In many aspects, the year 2021 seemed like a continuation of the year 2020. The pandemic continued to ravage economies, the workplace didn't return to normal, customers continued to demand more from brands and digital transformation became the only way forward in many industries.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Wish debuts shoppable video tool for merchants

RetailDive

The e-commerce platform just this month named a new CEO, and has been building up its C-suite over the past year.

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10 Tips For A Customer-Friendly eCommerce Website

Korona

The goal of any eCommerce website is, of course, to sell your products or services online. And the simplest way to do so is to ensure that it’s easy to use. A glitchy or otherwise cumbersome website will turn away prospective customers and significantly impact your bottom line. Just like long lines at the checkout, no shopper wants to deal with an inconvenient eCommerce shopping experience.

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Hasbro investor calls for gaming spinoff and board shakeup

RetailDive

Alta Fox Capital is not playing around, saying Thursday that its five nominees have deep knowledge of the toy maker's Wizards of the Coast universe.

Games 102
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Gucci parent to open more shops in U.S.

RetailWire

Kering, the parent company of Gucci, Balenciaga and Yves Saint Laurent, is on the hunt for luxury acquisitions, possibly in jewelry. The company plans to expand its U.S. store count in cities such as Atlanta, Austin, Charlotte and Nashville.

Jewelry 52
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Amazon, Visa resolve fee dispute

RetailDive

Although the dispute was tied to Visa cards originating in the U.K., the agreement was global in scope.

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Walmart focused on helping customers beat inflation

RetailWire

Walmart reported a slight gain in quarterly revenue as the company saw traffic to its stores and website increase 3.1 percent. Walmart’s earnings per share of $1.53 topped the $1.50 expected by Wall Street analysts. CFO Brett Biggs said the retailer was confident in its position going forward. “We know that consumers are focused on inflation, and we’re continuing to watch key item pricing to ensure that we help them through this,” he said.

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Pacsun Improves Profitability with Intelligent Allocation and Replenishment with Antuit.ai

365 Retail

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies. Founded in 1980 in Anaheim, California, PacSun’s founding mission is to deliver an exclusive collections of brands and styles to a community of inspired youth, to create a l

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Repsly's Moments that Matter: Ep. 1

RepslyBlog

At Repsly, we’re emphasizing customer outcomes in 2022 highlighting the many ways our customers are recognizing the value of their retail execution platform. Once a month, we’ll be putting a spotlight on a new customer, exploring a key breakthrough moment they had and how it’s impacted their retail success.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio