Forrester eCommerce
MARCH 24, 2021
The future of insurance is here. That’s my view and I am sticking to it. Insurers can no longer wait on the sidelines. You must get in the game. What game you ask? The game for who wins the hearts and wallets of tomorrow’s insurance customer. Your competitors (think Amazon, Tesla, and Lemonade) give consumers […].
Retail TouchPoints
MARCH 24, 2021
The CBD industry has seen explosive growth in recent years, especially in the booming wellness sector. U.S. consumers spent an estimated $14.9 billion on CBD products in 2020, with that number projected to increase to $26.4 billion by 2025, according to research from New Frontier Data and Square. This growth trajectory is particularly impressive given the regulatory disconnects that the industry has to contend with.
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Forrester eCommerce
MARCH 24, 2021
ServiceNow just announced that it plans to purchase Intellibot and add to its integration and process capabilities. As we predicted in 2020 (graphic below) the major low-code and cloud vendors are starting to move into the robotic process automation (RPA) market. The 2022 snapshot shows cloud low-code vendors such as ServiceNow and specialized domain-focused cloud […].
Kissmetrics
MARCH 24, 2021
Remote work is going from an occasional perk to the norm. As long as you have a computer and internet connection, you can perform your job anytime, anywhere. For marketers, creating promotional materials, meeting clients, and completing projects from home, hotel, coffee shop, library—basically anywhere with an internet connection. While working remotely has many benefits, employees who regularly worked in the office may have a difficult time making the transition to exclusively working this way.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Forrester eCommerce
MARCH 24, 2021
Distributed ledger technology (AKA blockchain) is catalyzing a long-term shift of trust in distributed business environments worldwide. Chained data blocks make assets traceable, cryptography enables trusted ownership, and consensus algorithms realize distributed business consistency. In the meantime, the critical challenges brought by COVID-19 pandemic further exacerbated the need to prioritize blockchain adoption.
Kissmetrics
MARCH 24, 2021
The advent of P2P file-sharing and streaming services changed music forever. If you only read the headlines, you might think the industry is on shaky ground. Google the phrase “Napster killed the music industry,” and you’ll see 242,000 results. Does that mean music marketing is dead? Actually, the reality is very different. In fact, the music industry is growing at a healthy rate and has been every year since 2013.
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Retail TouchPoints
MARCH 24, 2021
A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments. This has accelerated the evolution of the role physical stores play, from a point-of-discovery to a point-of-pickup.
Forrester eCommerce
MARCH 24, 2021
We just published a new look at the design industry and the trends driving it. Forrester clients can see it here: The Design Industry, 2021. We estimate the size of the global design industry to be $162B and believe multiple software categories used in design will grow more than 20% this year. And right on […].
Kissmetrics
MARCH 24, 2021
Want to know how your SEO efforts are paying off? Google provides a free tool called Google Search Console that provides a ton of detailed information about your site’s performance, security issues, errors, and more. How does it work? That’s what we’re going to cover today. What is Google Search Console? Google Search Console is a suite of tools from Google that helps you track your site’s performance, find issues, and help your site rank higher in Google.
Forrester eCommerce
MARCH 24, 2021
“The Forrester Wave™: Managed Detection And Response, Q1 2021” is now live — and this is a seriously impressive group of vendors. I want to give a sincere thanks to them all for the effort and work they put into it. Vendors don’t always agree on things — especially with competitors. But one thing quite […].
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
Retail TouchPoints
MARCH 24, 2021
Hudson’s Bay has officially opened the virtual doors of its new third-party marketplace on TheBay.com , less than two months after first putting out a call for vendors to join the platform. The company anticipates that it will have more than 500 sellers by the end of 2021. The addition of third-party vendors will allow the legacy retailer to feature a “significantly expanded” category offering that will include sports and recreation, tech, pets, health and wellness, and vintage designer handbags
Forrester eCommerce
MARCH 24, 2021
A perfect storm of change has hit the superannuation sector, as three distinct trends have converged. First, COVID-19 has accelerated digital adoption as super firms’ websites and mobile apps have become hubs for their members’ retirement planning decisions. In the past year, 60% of Australian online adults checked their account balance and transaction history online, […].
Retail TouchPoints
MARCH 24, 2021
Former Amazon exec Adam Selipsky will return to lead the company’s cloud computing division, Amazon Web Services, when current AWS chief Andy Jassy steps into the CEO role later this year. The news is part of an ongoing reshuffle of Amazon’s top brass following the announcement that founder and CEO Jeff Bezos will step down from the helm after 25 years and move into the role of Executive Chair in Q3 2021.
Forrester eCommerce
MARCH 24, 2021
Photo by Glenn O'Donnell Oracle In my research pursuit of technology sustainability, I speak with many technology and business leaders around the world about their sustainability initiatives. Occasionally, I encounter someone doing something special in this important business quest. I hope to interview as many of them as I can and share their insights with […].
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail TouchPoints
MARCH 24, 2021
With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns. Inmar Intelligence , a services company processing 600 million consumers returns annually, and Delivery Experience Management (DEM) provider Convey are partnering to combine their offerings into one integrated solution providing end
Forrester eCommerce
MARCH 24, 2021
Virtual healthcare has become a core component of consumer-clinician engagement. According to the Forrester Analytics Consumer Technographics® US Omnibus Q4 Survey, 2020, 41% of US online adults had a virtual visit for primary care–and the rate of adoption continues to grow. Forrester estimates that the virtual care market will reach $43 billion in 2021, with […].
Retail TouchPoints
MARCH 24, 2021
Destination XL has received a $17.5 million first-in, last-out (FILO) term loan facility to refinance certain indebtedness and provide additional liquidity for ongoing working capital needs. The retailer is still struggling under the challenges of the past year, with Q4 2020 sales falling 23.7% to $100.1 million. Destination XL, which operates the DXL Big + Tall and Casual Male XL brands and ecommerce sites including dxl.com, has pivoted its operations to recover from the pandemic.
Forrester eCommerce
MARCH 24, 2021
Many solutions have already adopted technologies we introduced in AI 2.0. Check out how banks and insurers in APAC benefit from NLP.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail TouchPoints
MARCH 24, 2021
Many business owners delay updating their product portfolios to give themselves time to address other crucial operational tasks. Giving your portfolio a makeover may seem optional, but failing to do so could be a big mistake. You never know how many customers and opportunities you might miss out on because of an old, outdated or otherwise unappealing portfolio.
Forrester eCommerce
MARCH 24, 2021
From pandemics to local disasters, product innovations to mere budget cuts, it's easy for campaign plans to fall out of synch with their environment. Join us at B2B Summit North America to learn how to stay aligned to market conditions and business priorities.
My Wife Quit Her Job
MARCH 24, 2021
Today, I have a very special guest on the show, my cousin Victor. Victor has started many companies in the past, but AddADay.com is the first e-commerce company he’s created that sells massage guns. His products can be found at REI, Dicks and every Target store nationwide. In this episode, we’re going to talk about how he launched his business.
Retail TouchPoints
MARCH 24, 2021
B2B wholesale marketplace Faire is expanding into Europe with launches in the UK and the Netherlands, with plans to add additional European markets in the coming months. Faire connects local independent retailers with brands and artisans from around the world. The marketplace currently serves 170,000+ independent retailers across North America and features a roster of more than 15,000 brands from 70 countries; the UK represents the third largest number of brands on the platform.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
ecomdash
MARCH 24, 2021
Eventually, all ecommerce businesses will need a robust inventory tool. But for now, this free inventory management software will do. The post Free Inventory Management Software for Small Businesses appeared first on Ecomdash.
TalkingRetail
MARCH 24, 2021
Family-run Bradley’s Supermarket in Quorn, near Loughborough, is reaping the rewards of a full refurbishment. The 2,600sq ft store, which started serving the community in 1921 with fruit and vegetable delivered off the back of a horse and cart, has seen increased shopper numbers and basket spend almost a month after unveiling the new look. This story continues at Family-run store reaps rewards of refit.
Kibo
MARCH 24, 2021
Searching for the right product online can often feel counterproductive. Search for “black dress pants,” and it’s likely black dresses show up as much as black pants do, making it harder to find what you want. In fact, eight out of ten online shoppers rely on site search to find products, and they cite irrelevant product results as a top frustration.
TalkingRetail
MARCH 24, 2021
The deposit return scheme (DRS) in England and Wales has been delayed until 2024. The government has launched a new consultation on the next steps for a deposit return scheme. In the consultation, the government has confirmed that it anticipates the scheme will launch in 2024, although it is seeking views on the timeframes as. This story continues at Government delays deposit return scheme.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Steve Dennis
MARCH 24, 2021
As the pace of vaccinations increases, there is a sense that the worst of Covid-19’s impact will soon be behind us. Yet any notion of being in a truly post-pandemic world, even in a best-case virus mitigation and economic recovery scenario, won’t be fully realized for some time. Many of the changes brought about by the crisis will continue rippling through society (more broadly) and the retail ecosystem (more particularly).
RetailDive
MARCH 24, 2021
The customer may not always be right, but experts say there's a price to pay when brands don't take care of them.
Fabric Blog
MARCH 24, 2021
In the early 2000s, Amazon’s e-commerce website was built using a traditional, coupled platform. Most companies start out with this monolithic type of platform but many outgrow it over time. This is because the business becomes more complex and the codebase expands.
RetailDive
MARCH 24, 2021
The company, which is now worth $8.9 billion, plans to use the new investment to fuel its geographic expansion and introduce more product categories.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
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