Forrester eCommerce

JULY 14, 2022

Customer Success is a critical business function and plays an essential role in building trust with customers as a strategy for retention.

Customer 370

Customer B2B 370

Retail TouchPoints

JULY 14, 2022

With the freight train of inflation not looking set to slow down anytime soon, Lowe’s wants its customers to know it’s possible decorate their homes without breaking the bank. The home improvement retailer has debuted a new series of décor curations from a collective of three style experts known for their budget-friendly styles. The Lowe’s Bargainistas curations are part of the retailer’s House of Style content series , designed to inspire “style for every style.”.

Banking 296

Banking Improvements Customer Retail 296

My Wife Quit Her Job

JULY 14, 2022

There’s a common misconception that clothing is no longer produced in the United States. But a significant amount of wholesale clothing is designed and made in Los Angeles, California within the LA Fashion District. While sourcing wholesale clothing from China is popular, prices for China wholesale suppliers have gone up significantly over the years and continues to increase at a rapid pace.

Clothing 276

Clothing Fashion eCommerce 276

Retail TouchPoints

JULY 14, 2022

CAMP ’s Columbus Circle store in New York City has added an interactive two-part sustainability activation through a partnership with H&M. The Kid-Powered Style Experience , which operates through Sept. 5, encourages families to work together on sustainable projects. Guests are asked to bring unwanted clothes to upcycle through the installation.

Clothing 264

Clothing Accessories Books Toys 264

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

JULY 14, 2022

On July 6, 2022, The Travelers Property Casualty Company of America (Travelers Insurance) filed a suit in Illinois Federal Court against International Control Services, Inc (ICS) asking for policy rescission and declaratory judgment against ICS. Travelers alleges that ICS misrepresented its use of multifactor authentication (MFA) on its policy application, which should be sufficient legal […].

Travel 195

Travel Management 195

Ecommerce Platforms

JULY 14, 2022

If you’re keen to launch your own creative business with the help of print on demand technology, then you’re in the right place. These days, there are plenty of companies out there to help business leaders create and sell the products they love. Print on Demand companies, like RedBubble and Teespring give business leaders the opportunity to create their own products to sell to customers, without having to worry about things like designing and shipping items themselves.

Shipping Costs 211

Shipping Costs Payment Services Shipping Payments 211

Ecommerce Platforms

JULY 14, 2022

Have you reviewed your finances and feel you could manage your money better? For example, maybe you've split your banking across different online platforms depending on the use case, such as day-to-day transactions, savings, or investments? And now perhaps you're looking for a comprehensive solution? With that in mind, today, we’re focusing on one digital banking option: Monese.

Banking 181

Banking Payment Services PayPal Mobile 181

Forrester eCommerce

JULY 14, 2022

The European Union and European Parliament have adopted landmark legislation to overhaul the legislative environment for the digital market and services in Europe. The failure of extensive lobbying from platform providers such as Google, Microsoft and Amazon illustrates the potential threats to their business models that they perceive from this legislation.

Consumer 195

Consumer Marketing Customer 195

Salsify

JULY 14, 2022

Humanity has long been fascinated by the prospect of developing a machine that can accurately mimic its own appearance, behavior, and emotional complexity.

Customer 147

Customer eCommerce 147

Forrester eCommerce

JULY 14, 2022

Our analysis of retailer activity on Amazon Prime Day 2022 reviewed 115 brand and retailer websites, spanning numerous categories. Here are this year’s key findings.

Retail 195

Retail B2C Consumer Customer 195

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailDive

JULY 14, 2022

Most shoppers are not yet comfortable with extended reality experiences despite the positive impact they have on purchases, a Forrester report found.

Consumer 124

Consumer 124

Forrester eCommerce

JULY 14, 2022

Instead of offering monthly or annual subscriptions to in-car features, align them to customer mobility moments in ways that address customer pain.

Subscription 195

Subscription Mobile Customer Automotive 195

RetailDive

JULY 14, 2022

A little over a year after being taken over by private equity, the retailer is pressed by high supply chain costs and tighter consumer spending.

Consumer 117

Consumer Supplies Retail 117

Canadian Special Events

JULY 14, 2022

2SLGBTQIA+ inclusivity is no longer a “should” when it comes to event planning – it is a requirement to have a successful event in 2022. A focus on inclusion needs to be weaved into every aspect of the event planning process, down to every detail. No matter. the type of event, virtual, hybrid, or in-person, there are opportunities to make your event 2SLGBTQIA+ and SOGI inclusive.

Events 98

Events Improvements Other Marketing 98

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailDive

JULY 14, 2022

Deloitte found that 37% of shoppers intend to spend more than last year, but brand loyalty is at risk with price increases and inventory issues.

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109

ChannelAdvisor

JULY 14, 2022

Please Note: The gross merchandise value data presented below (“GMV”) is based on aggregate sales activity across our customer base selling on US-based sites and includes sales from all channels excluding digital marketing channels. This material also includes highlights concerning certain product categories. Because marketplaces have different category structures, the data is presented using categories that have been standardized by ChannelAdvisor.

Automotive 94

Automotive eCommerce Beauty and Health Consumer Electronics 94

eCommerce CEO

JULY 14, 2022

Your small business is unique. That’s why it’s important to have a solid shipping strategy that caters to your customers’ needs. When determining the ideal. Read more.

Shipping 91

Shipping Customer eCommerce 91

RetailDive

JULY 14, 2022

Shoppers used the two-day sale to stock up on household essentials and take care of some holiday lists, sticking mostly to smaller purchases.

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102

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SheerID

JULY 14, 2022

Customer acquisition and retention are both important for growth. Here’s how to use them to build a loyal, lasting customer base.

Customer 88

Customer 88

RetailDive

JULY 14, 2022

Led by The Knot’s former editor-in-chief, the platform will offer shoppers travel tips, fashion advice and inspirational stories.

Travel 90

Travel Fashion 90

Digital Doughnut

JULY 14, 2022

Candyspace MD Matt Simpson looks at how a content platform as part of a composable stack is transforming retail.

eCommerce 97

eCommerce Retail Customer Experience B2C 97

Liveintent

JULY 14, 2022

As local publishers seek to recoup revenue lost during the pandemic, they’re investing in new strategic partnerships and monetization strategies — one of the most important being email. The good news? It’s working. According to the 2022 member economic impact report by the Local Media Consortium (LMC), a strategic alliance of local media companies, publishers enjoyed a 21% increase in cost savings and revenue generation.

Blog 62

Blog Operations Improvements Information 62

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

JULY 14, 2022

Plans for a hub in New Jersey have dissipated, complicating the company's ability to more quickly serve northeast customers.

Customer 80

Customer 80

365 Retail

JULY 14, 2022

Today, eBay Ads has announced the appointment of Upasana Gupta as its new General Manager of Advertising in the UK. Heading up the eBay Ads UK team based in Richmond, London, Upasana will focus on driving adoption of advertising solutions to help sellers to thrive, brands to grow, and buyers to discover products on the eBay platform. Upasana Gupta – eBay Ads UK.

Management 64

Management Technology Retail Marketing 64

Korona

JULY 14, 2022

Cannabis is now available to buy across many cities in New Mexico. In June of 2022, recreational sales topped $21 million , with Albuquerque accounting for one third of the purchases. Legislation to legalize adult-use marijuana was passed in April 2021, and the first sales went live almost exactly a year later in April 2022. With a simplified application process and lower licensing fees, New Mexico is actually one of the easier places to open a dispensary compared to many other states.

POS 59

POS Point of Sale Supplies Banking 59

365 Retail

JULY 14, 2022

InPost, the European leader among eCommerce delivery platforms, announces the next stage of its European expansion helping to consolidate its position as one of Europe’s leading eCommerce delivery platforms. The company is progressing its strategies and expansion in the United Kingdom, France, Spain, Portugal and the Benelux countries following the acquisition of Mondial Relay last year.

eCommerce 64

eCommerce Shipping Costs Consumer Shipping 64

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

Retail TouchPoints

JULY 14, 2022

When it comes to world building in the metaverse, the creative opportunities are essentially limitless. That’s why, as brands and retailers start to mold their environments on platforms like Roblox, experts encourage them to focus on immersive storytelling , gamification and digital-physical integration to drive engagement. PUMA is leaning into all three with a new sports-based experience on Roblox called “PUMA and the Land of Games.

Games 68

Games Clothing Consumer Marketing 68

365 Retail

JULY 14, 2022

Uberall , a global provider of hybrid customer experience (CX) solutions, today announced a partnership with Amazon Alexa, helping brands and businesses increase visibility and connect with customers utilizing the leading voice assistant device. This new deal gives Uberall clients a competitive edge by ensuring that the most comprehensive and up-to-date information about their business is available on the largest voice assistant service on the market.

Information 64

Information Recommendation Operations Consumer 64

ChannelAdvisor

JULY 14, 2022

Please Note: The gross merchandise value data presented below (“GMV”) is based on aggregate sales activity across our customer base selling on US-based sites and includes sales from all channels excluding digital marketing channels. This material also includes highlights concerning certain product categories. Because marketplaces have different category structures, the data is presented using categories that have been standardized by ChannelAdvisor.

Automotive 52

Automotive eCommerce Beauty and Health Consumer Electronics 52

365 Retail

JULY 14, 2022

The average online consumer spends just 55 seconds on a page, giving brands less than a minute to make an impression. That’s according to new findings from global digital analytics company, Contentsquare. The findings also show that just over half (51%) of all online traffic across all industries comes from returning users, with a further four-fifths (80%) of customers saying that the experience a company provides is as important as its products and services.

Download 59

Download Technology Consumer Customer 59

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail