Mon.Aug 22, 2022

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The Keys To 2023 Planning? Discipline And Precision

Forrester eCommerce

Volatility will complicate planning for the coming year, but an intentional approach to investments and cuts will help businesses succeed.

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How to Sell & Ship Perishable Goods Online

Groove

Why Sell Food Online? In eCommerce, brands are constantly searching for new ways to make their products accessible to new markets. By offering your perishable products directly to consumers outside of your existing in-person sales channels, you will earn new brand champions without sacrificing profit margins to middle-men and chain grocery stores. If you are currently selling your food and beverage products in-store with little to no online presence, we are here to help.

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Random Acts Of Automation: Ten Pitfalls We Must Avoid

Forrester eCommerce

The trend toward automation is not new. The Industrial revolution started it in 19th century but there has never been such rapid automation progress. All forms accelerated often without understanding their effect. Humans became choke points in operations, points of disease and legal liability, and friction to smooth digital pathways. The pandemic became the tipping […].

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Wayfair Cuts 870 Corporate Jobs as it Right-Sizes Team Amid Ecommerce Slowdown

Retail TouchPoints

Wayfair will lay offapproximately 10% of its corporate employees — 870 corporate workers or about 5% of its global workforce, according to a filing with the Securities and Exchange Commission. The layoffs are part of a previously announced plan to manage the retailer’s expenses. “Over the past few years, we’ve grown Wayfair significantly to keep pace with the ecommerce growth in the home category,” said Niraj Shah, Co-founder and CEO of Wayfair in a letter to employees.

eCommerce 244
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Steadfast Technology Decisions Will Deliver Business Value In 2023

Forrester eCommerce

CIOs must approach their 2023 planning and budgeting period with a growth mindset. Get three takeaways from Forrester's 2023 Planning Guide for technology executives.

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Foot Locker Names Ulta Chief as New CEO

Retail TouchPoints

Mary Dillon, former Executive Chair and CEO of Ulta Beauty , has been named President and CEO of Foot Locker. Effective Sept. 1, 2022, Dillon will replace the retiring Richard Johnson, who will remain as Executive Chairman of the Board through Jan. 31, 2023. Mary Dillon. “I am thrilled to be joining Foot Locker, an iconic company that possesses a strong set of values and focus on the customer experience as well as tremendous growth opportunities,” said Dillon in a statement.

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What Main Street Can Learn from Wall Street: Retail Businesses Should Look to the Trading Floor for Inspiration

Retail TouchPoints

Retail used to be simple: retailers found a store format that worked and then simply opened more stores. It was operationally complex, but conceptually simple. For most retailers customers were anonymous, but same-store sales were a great proxy for customer relevance. One retail CEO explained how powerful same store sales were for understanding his business saying, “If all my stores are up 5%, life is good.

Retail 226
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Digital Businesses: Make Strategic Investments In 2023 To Survive Economic Turbulence

Forrester eCommerce

To succeed with digital business in 2023, invest and innovate judiciously by doubling down on customers’ pressing needs.

Customer 195
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CNBC: Walmart Expands Employee Abortion Coverage, Increases Family Planning Services

Retail TouchPoints

Walmart will expand employee abortion coverage and related travel expenses with its healthcare plans “when there is a health risk to the mother, rape or incest, ectopic pregnancy, miscarriage or lack of fetal viability,” according to an internal memo obtained by CNBC. This expansion of employee healthcare was made in response to the June 2022 U.S. Supreme Court decision overturning Roe v.

Travel 210
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New Security & Risk Planning Guide Helps CISOs Set 2023 Priorities

Forrester eCommerce

Which security technologies should be getting the investment in 2023 and which ones should you be scaling back on? Find out in Forrester's Planning Guide 2023: Security & Risk.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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SheerID partners with BigCommerce to Provide Exclusive Offers and Discounts to Merchants

SheerID

BigCommerce merchants can now provide exclusive offers and discounts to valuable consumer communities like students, teachers, and the military to drive immediate sales Portland, OR—August 23, 2022 — SheerID, a global leader in identity marketing, has joined forces with BigCommerce (Nasdaq: BIGC) a leading Open SaaS ecommerce platform for fast-growing and established B2C […].

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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

Are you considering adding a customer support module to your online store? That’s not a bad idea, considering consumers are becoming more and more reliant on chat boxes. But why stop there? Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app.

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What Makes CBD Flowers Different?

365 Retail

CBD or cannabidiol, a natural plant compound, recently impacted the health and wellness market. CBD is growing in popularity among people who want a natural way to support their wellbeing. . Two CBD products in the market today are vying for attention and consumer patronage. These are CBD oil and CBD buds. Both products are sources of cannabidiol and come from the hemp plant.

ACH 106
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Turn curiosity into customers this holiday season

RetailDive

Today, omni and eCommerce retailers need to exceed the expectations of a new, intuitive shopper – a consumer that already expects a seamless experience that’s personalized to their needs.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Why is Content Marketing Essential to Omnichannel Success?

Digital Doughnut

Creating a connected content strategy is fundamental to omnichannel mastery because it will allow you to create an experience that matches the demands and objectives of your target consumers.

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Q&A with the Experts: E-Commerce Marketplaces Best Practices for the Holidays

ChannelAdvisor

The holidays are fast approaching and brands and retailers of all sizes are busy with last-minute preparations. To help sellers plan for the season ahead, we decided to highlight some advice from our Managed Services experts in a Q&A blog series. . The ChannelAdvisor Managed Services team works with clients every day to provide strategy and execution in their e-commerce efforts — maximizing their presence on marketplaces and optimizing their digital marketing campaigns. .

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Infographic: The State of Ecommerce Search Engine Optimization (SEO)

ROI Revolution

Search engine optimization (SEO) ranks as a close #2 for the top digital strategy for marketing professionals right now. As a highly profitable strategy to get your brand in front of more customers, SEO and organic search present brands with a potential untapped revenue opportunity to drive growth a high return. In this infographic, explore data from ROI’s survey of over 170 digital marketing professionals plus additional outside research to feed your understanding of the current ecommerce

SEO 78
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Walmart expands abortion coverage for US employees

RetailDive

The retailer specified that abortion would be covered by health plans when the pregnancy has a health risk or was the result of a crime.

Retail 103
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Grocery retail voted best for customer service

365 Retail

As part of its new Make Every Conversation Count report , FM Outsource asked 1,000 people about their experiences with and attitudes towards customer service in 10 business sectors including utilities, travel, banking, insurance, hospitality, logistics, fashion retail and grocery retail. When respondents were asked to rate the quality of customer service delivery from good to poor based on their experience, the grocery retail sector topped the poll, being the most likely to be rated as good or

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Walmart to buy its gig-labor management partner

RetailDive

The purchase of the partner behind the retailer’s Spark Driver platform comes at a time when Walmart is quickly growing its last-mile and omnichannel capabilities.

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Frasers Group Selects Tanium to Improve Cyber Hygiene and Secure Long-Term Growth

365 Retail

Tanium , the industry’s only provider of converged endpoint management (XEM) , today announced that Frasers Group , the British retailer that owns Sports Direct, Jack Wills and Game, has chosen the Tanium platform to gain better visibility and control of its IT environments, including those of newly acquired companies. . “Understanding all of our assets, what we have, what runs on them, whether they’re configured properly, and who has access to them, are paramount, especially for a company lik

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Adidas CEO Kasper Rorsted stepping down next year

RetailDive

The sports apparel and footwear brand lowered its outlook for the year and is now searching for a new chief executive.

Apparel 98
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Three Quarters of Brits Start Saving a MONTH Before Black Friday

365 Retail

Three quarters (76%) of Brits will stop spending up to a month before Black Friday so that they’re ready to splurge in the sales, according to new research aimed at helping businesses prepare their seasonal campaigns. Last year in the UK, Black Friday generated £9.2 billion in sales, which is 15% more than the previous year, with electronics proving to be the most popular type of product to shop, followed by clothing and footwear.

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Hasbro could restructure or sell off entertainment assets: Bloomberg

RetailDive

The toy giant bought the eOne studio for around $4 billion in 2019 under a previous CEO and then ran into the media disruptions of the pandemic.

Toys 98
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My Being retail store by Cannabotech shortlisted for the Creative Retail Awards 2022

365 Retail

The flagship My Being retail store by Cannabotech has been shortlisted in the Technology category for the Creative Retail Awards 2022. Amongst many other strong candidates, the flagship store was selected as one of the five finalists. Entrants needed to demonstrate how technology enhances the retail store and enriches the customer experience. Cannabotech’s science-driven approach is prominent in its My Being retail store and in-store experience.

Retail 59
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3 trends in retail you must know to attract on-the-go consumers

RetailDive

Insights from a survey conducted by Retail Dive and Waze reveal how to turn commuters into customers.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Q&A with the Experts: E-Commerce Marketplaces Best Practices for the Holidays

ChannelAdvisor

The holidays are fast approaching and brands and retailers of all sizes are busy with last-minute preparations. To help sellers plan for the season ahead, we decided to highlight some advice from our Managed Services experts in a Q&A blog series. . The ChannelAdvisor Managed Services team works with clients every day to provide strategy and execution in their e-commerce efforts — maximizing their presence on marketplaces and optimizing their digital marketing campaigns. .

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EBay to acquire collectible tech platform TCGplayer

RetailDive

TCGplayer will continue to operate independently as eBay continues to accelerate its position in trading cards.

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Amazon joins bidding for Signify

RetailWire

Amazon.com is competing against CVS and other companies looking to acquire Signify Health, a home-health services provider. An auction of the company is expected to fetch more than $8 billion.

Other 52
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Indochino expands into women’s suiting

RetailDive

The brand will offer a women’s base pattern across all fabric options as it looks to accommodate customers of all genders.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio