Retail TouchPoints

AUGUST 16, 2022

IKEA U.S. is deploying fast electric vehicle (EV) chargers at more than 25 retail locations across the country via a partnership with Electrify America and Electrify Commercial. The initiative is part of the retailer’s plan to become circular and climate positive by 2030, which includes achieving zero-emissions home deliveries by 2025 and cutting relative emissions stemming from customer and co-worker travel in half by 2030.

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Travel Operations Customer Other 304

Forrester eCommerce

AUGUST 16, 2022

We published our report “Automation Can Solve The Service Worker Shortage,” in May 2022. This research defined eleven categories of automation that will most effect front-line service workers. We then ranked the categories based on likely adoption and how ready the required technology is. Client readership was strong, but they asked that we dig a […].

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Technology Operations 195

Retail TouchPoints

AUGUST 16, 2022

Social platforms and the metaverse have given Gen Alpha a new way to share their voice, their creativity and their identities with the world. Kids Foot Locker sees this as an incredible opportunity to amplify and engage with its target audience. During this episode of Experience Insiders, Jill Feldman, VP and General Manager of Kids FootLocker shares how the evolution of Gen Alpha is inspiring new approaches to customer engagement, Back-to-School marketing and even the in-store experience.

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Management Marketing Customer 291

Forrester eCommerce

AUGUST 16, 2022

Despite the heat wave across the United States, summer is quickly coming to a close. In just a few weeks, kids around the globe will be back in the classroom for a new year of learning. Loyalty marketers, you might consider joining them! Since early 2020, concerns for health and safety, supply chain issues, and […].

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Supplies Marketing Customer Loyalty B2C 195

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

AUGUST 16, 2022

While only a small number of retail stores have unionized, the growing popularity of the movement may herald of what’s to come. More than two-thirds ( 68% ) of Americans approve of unions, the highest level in half a century, according to a Gallup poll. Overall union participation has remained steady in the past several years, but positive perception of unions is steadily growing from its nadir in the late 2000s.

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Operations Other Retail Definition 271

Salsify

AUGUST 16, 2022

After navigating through swarms of travelers at a crowded, unfamiliar airport, your eyes finally catch it: a driver holding a sign ascribed with your name. Or, perhaps you’ve lost your group of friends at a sporting event, and suddenly feel relief as you hear a familiar voice call your name above the thousands of other conversations around you.

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Travel Events Other eCommerce 147

RetailDive

AUGUST 16, 2022

ABG wants to separate Ted Baker into an IP holding company and one or more operating companies that would manage the brand’s retail, e-commerce and wholesale operations.

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eCommerce Operations Management Retail 103

Retail TouchPoints

AUGUST 16, 2022

Optimized personalization is a necessary tenet of any ecommerce brand that aims to stand out. The importance of winning loyal customers depends on one-to-one customer personalization and engagement based on customers’ behavior and intent. As the benefits of personalization become more apparent, the rise in data privacy concerns and their impact on organizations are beginning to take center stage.

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eCommerce Consumer Merchant Services Recommendation 236

RetailDive

AUGUST 16, 2022

More than two-thirds of online footwear customers seek user-generated photos and videos when they shop, according to PowerReviews research.

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Customer 107

Retail TouchPoints

AUGUST 16, 2022

Walmart is further enhancing the value of a Walmart+ membership with the addition of a Paramount+ Essential subscription at no extra cost. The plan will give Walmart+ members access to Paramount’s streaming service, which includes shows, movies and live sports. The price of Walmart+ will remain $98 annually or $12.95 per month. “We know Walmart+ is providing members real value in their every day – from grocery shopping to filling up their tank and more,” said Chris Cracchiolo, SVP and General Ma

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Shipping Costs Subscription Shipping Improvements 211

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailDive

AUGUST 16, 2022

The retailer has gained market share and revenue. But sales and consumer shifts are eating into profits at the same time.

Consumer 110

Consumer Marketing Retail 110

Retalon

AUGUST 16, 2022

The mounting pressure of volatile supply chains, finicky consumer demand, and a bevy of new competitors make e-commerce demand forecasting more important for etailers than ever before. Etailers need to know, with accuracy, what their customers want to buy, at what time, and for how much. A rigorous e-commerce demand. The post How to Win at E-commerce Demand Forecasting in 2023 appeared first on Retalon.

eCommerce 83

eCommerce Supplies Consumer Customer 83

RetailDive

AUGUST 16, 2022

The tough spending environment has come for resale, although higher-income customers looking for upscale goods spent more on average.

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Customer 103

Forrester eCommerce

AUGUST 16, 2022

For a large multichannel bank, a 1-point improvement in its CX Index™ score can lead to an incremental $123 million in revenue. For a direct bank, it can lead to an incremental $92 million in revenue. Discover the results of the 2022 CX Index™ for US banks.

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Banking Multichannel Improvements Financial Services 72

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailDive

AUGUST 16, 2022

Starting in September, Walmart+ customers can access the ad-supported Paramount+ Essential tier at no extra cost.

Customer 101

Customer 101

365 Retail

AUGUST 16, 2022

Brand loyalty has slipped from the first to fourth most important factor when purchasing for Christmas year-on-year (YOY) as UK and European consumers prioritise lower prices as the cost-of-living crisis impacts the outlook for Peak Trading season 2022, the latest report from Astound Commerce reveals. Original research from the 2022 Global Consumer Behaviour Report , which surveyed a total of 1,000 global shoppers, provides an insight into how consumer shopping behaviours have evolved and where

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Shipping Costs Small Business Retail Consumer Supplies 59

RetailDive

AUGUST 16, 2022

The e-commerce giant said it has dedicated teams working with vendors on long-term corrective action plans.

eCommerce 76

eCommerce 76

RetailWire

AUGUST 16, 2022

Workers at Amazon.com’s air hub in San Bernardino, CA. walked off the job in protest over working conditions and pay. The action, which involved at least 74 workers and possibly more than 150, included some demanding an end to “retaliation at the warehouse” against employees who support unionizing. The facility employs 1,500 workers.

Article 52

Article 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailMinded

AUGUST 16, 2022

As the e-commerce market becomes more crowded, creative packaging is becoming an increasingly important way for small businesses to differentiate themselves. A manufacturer who uses labeled or unique shipping components promotes a positive customer experience and builds brand loyalty. While custom packaging may be more costly than typical shipping materials, it is essential to make your brand memorable and provide a pleasant experience even if you do not have a retail shop.

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Shipping Costs Customer eCommerce Marketing Small Business Retail 52

RetailWire

AUGUST 16, 2022

Walmart reported improvements in sales and profits in the second quarter leading to market share gains in grocery and other categories. U.S. same-store sales increased 6.5 percent during the quarter as Walmart posted earnings of $1.77 per share, ahead of the $1.62 expected by analysts.

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Marketing Improvements Other Article 52

Digital Doughnut

AUGUST 16, 2022

For marketers, it is not possible to build a business without building strong relationships with customers. Thus, the success of any business depends on how effectively a business exceeds customers' expectations. Hence, there arises a need of using a CDP in marketing automation to focus on quality customer service.

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Marketing Customer Customer Experience Technology 52

RetailWire

AUGUST 16, 2022

More than two million MamaRoo infant swings and 220,000 RockaRoo rockers have been recalled over reports that babies have gotten entangled in the straps of the devices. Gary Waters, CEO of 4moms, the company that makes the products, said it is committed “to the highest quality and safety standards.”.

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Article 40

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Forrester eCommerce

AUGUST 16, 2022

Thousands of security practitioners, vendors, and researchers from 111 different countries packed the Mandalay Bay Convention Center in Las Vegas last week for the first in-person Black Hat since 2019. Since the 2019 Black Hat, new technologies and security providers have increased, but so have threats, actors, and social/political/economic concerns.

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Technology Management 39

RetailWire

AUGUST 16, 2022

Inspectors from the Occupational Safety and Health Administration found blocked exit routes and other violations that pose a potential threat to the safety of workers at three Dollar General stores in Georgia. The U.S. Department of Labor has proposed fines of almost $1.3 million for the violations. “Dollar General continues to demonstrate a willful pattern of ignoring hazardous working conditions and a disregard for the well-being of its employees,” said Doug Parker, assistant secretary f

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Other Article 40

Dynamic Yield

AUGUST 16, 2022

?? You’ve unlocked a special offer, just for you: Get an Expert Personalization Assessment Discover what your digital customer experience needs to move ahead of its competition 👇 Get deep revenue optimization insights from our personalization experts. Our experience working with hundreds of brands over the past decade, including Synchrony, Sephora, McDonald’s, Sephora, and Tottenham […].

Customer Experience 36

Customer Experience Customer 36

RetailWire

AUGUST 16, 2022

World oil prices fell 4.6 percent after China’s central bank issued a rate cut in an attempt to heat up the nation’s domestic economy. Lower oil and gas prices may benefit the U.S. in the short-term, but a slowing of the Chinese economy raises concerns about a global recession.

Banking 40

Banking Article 40

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

Forrester eCommerce

AUGUST 16, 2022

60 seconds video - what are they key drivers of value for customers?

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Customer 39

RetailWire

AUGUST 16, 2022

Authentic Brands Group, which owns a large portfolio of consumer brands and retailers including Forever 21, Juicy Couture and Reebok, has reached a deal to acquire Ted Baker, the U.K fashion chain. “We are excited to build on the brand’s global foundation through a business model focused on licensing, wholesale, retail, digital and strategic marketing partnerships,” said ABG founder and CEO Jamie Salter.

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Fashion Consumer Retail Marketing 40

UpSellIt

AUGUST 16, 2022

UpSellit has been recognized as a 2022 Inc. Fastest Growing Private Company! This is our fifth time earning recognition on the Inc. 5000 list. Each year, Inc. features private companies with proven track records. At UpSellit, we are incredibly grateful to our team for the hard work and dedication to success that continues to accelerate growth and earn such incredible recognition.

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Management 25

RetailWire

AUGUST 16, 2022

Walmart has reached a deal to offer Paramount+ streaming programs to Walmart+ members at no additional charge to their annual or monthly subscription fees. The offer, which begins in April, will allow Walmart+ members to view programs that are part of Paramount+ Essential Plan, which includes ads and original programming such as “Star Trek: Strange New Worlds” and “1883.

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Subscription Article 40

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail