Fri.Oct 15, 2021

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How Can Retailers Survive a Cyberattack? Build Forgivability.

BigCommerce

As more businesses grew their sales online during the COVID-19 pandemic, something more sinister was also growing — ecommerce fraud.

Retail 481
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As Consumer Demand for Inclusion Rises, Retailers Must Tackle Legacy Issues and Attitudes

Retail TouchPoints

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. More and more, that means rethinking product development and expanding their sizing and assortment planning to represent a wider range of sizes and body shapes. Now, experts believe the call for inclusivity is both getting louder and expanding to include gender identity as well.

Consumer 290
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The Emerging Mental Health Ecosystem Will Help Drive Down Costs And Increase Accessibility

Forrester eCommerce

It was World Mental Health Day this past Sunday–a day designated by the WHO to raise awareness of mental health issues globally and to mobilize efforts in support of mental health. It’s a solid reminder to embrace the progress we’ve made in mental health support but also recognize that there’s a long way to go […].

Mobile 195
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Coveo Acquires AI-Powered Personalization Provider to Expand Relevance Platform

Retail TouchPoints

Coveo , a relevance platform that works to enhance digital experiences with AI-powered search, recommendations and personalization, has acquired Qubit , a provider of AI-powered personalization technology for merchandising teams. The deal is expected to accelerate Coveo’s geographic expansion into the UK and European markets. Coveo and Qubit’s combined ecommerce experience will help the companies develop solutions that enable retailers to keep up with evolving consumer expectations regarding rel

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Mutuals And Challengers With Great Digital Offerings Or Customer Service Provide The Best Banking CX In Pandemic Europe

Forrester eCommerce

Forrester surveyed customers of the 38 of the largest and most important banking brands in France, Germany, Italy, Spain, and the UK about the quality of their experiences as a part of our European Banking Customer Experience Index, 2021. As in 2020, mutuals and challengers (banks founded as alternatives to traditional banks) offer the best experiences across Europe.

Banking 195
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Dr. Martens Hits the Stage with Immersive Experience Pop-Up at Nordstrom NYC

Retail TouchPoints

Nordstrom NYC has opened a Dr. Martens pop-up inspired by new music, complete with trusses, stage lighting and graffiti. The exclusive experience, part of the revolving Center Stage platform at the Nordstrom NYC flagship in midtown Manhattan, runs through Nov. 7, 2021 and features two exclusive styles and three limited edition styles of Dr. Martens footwear.

Consumer 264

More Trending

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Walgreens Boosts Primary Care Bonafides With Majority Stake in VillageMD

Retail TouchPoints

Walgreens Boots Alliance will invest an additional $5.2 billion in VillageMD , increasing its ownership stake from 30% to 63% as the retailer delves deeper into primary care services. VillageMD will remain a standalone company with its own board and management, with plans to conduct an IPO in 2022. Walgreens is planning to open at least 600 Village Medical at Walgreens primary care practices by 2025 and 1,000 by 2027, building on the 80 that are expected to open by the end of 2021.

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How to increase Facebook ROAS in a cookieless world

Omniconvert

My head-scratcher this week is about… How eCommerce people tackle the new challenge they face with ios15 and cookie deprecation. Since launching Omniconvert Reveal, I have been in ±300 calls with eCommerce people to understand what they are struggling with. That allowed me to see how diverse the approach is in the eCommerce landscape when […].

Blog 148
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Is Best Buy undermining its storybook turnaround?

RetailDive

Layoffs and flexing in stores have taken a toll, current and former employees told Retail Dive. As one said, "You can't have good customer service when you barely have any customer service reps.

Customer 131
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Jobless claims fall to pandemic era low

RetailWire

The Labor Department reported that the number of Americans filing unemployment claims last week fell to 293,000, the first time that figure has dropped below 300,000 since the pandemic hit last year. “With wages rising and our unemployment rate back below 5 percent for the first time since the pandemic struck, it is clear that our economy is getting back to normal despite the global challenges posed by the Delta variant,” said President Joseph Biden in a statement.

Article 52
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Walmart tests text-to-shop tool

RetailDive

The pilot comes about two years after the mass merchant discontinued Jet Black, a shop-by-text service geared toward higher-income New Yorkers.

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Supply constraints not having major impact yet on retail sales

RetailWire

Retail sales rose 0.7 percent in September, according to the Commerce Department, and August was revised upward from 0.7 percent to 0.9 percent. Economists had expected retail sales to fall 0.2 percent in September. “While visits to restaurants and retail locations have yet to break out of their late summer plateau, high-frequency card transaction data suggests spending remains solid,” said Sam Bullard, a senior economist at Wells Fargo.

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Retail growth to cool after 2021's burst of demand: Moody's

RetailDive

Supply chain costs and a more normal sales environment will likely slow the pace of sales and profit growth, analysts with the ratings agency said.

Supplies 119
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Aggregators to buy up more third-party sellers on Amazon

RetailWire

More than 1,000 third-party sellers on Amazon.com’s marketplace will be acquired by aggregators over the next year, according to a forecast by Fortunet. “Most aggregators didn’t exist before 2020, and further, they only raised capital over the past 12 months. That capital is only getting deployed now. There will be more acquisitions next year compared to 2021, Juozas Kaziuk?

Article 52
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Entireworld to shut down

RetailDive

The DTC apparel company offered the right product at the right time. But, an acquisition deal falling through led to the closure of the brand.

Apparel 123
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Eyes on Amazon as Etsy and eBay support bill to deter counterfeit and stolen goods online

RetailWire

Etsy and eBay were among a group of online platforms that opposed legislation considered earlier this year by the U.S. Senate with the intent of curtailing the sale of counterfeit and stolen goods. Similar legislation being considered in the House has gained the support of these companies as it addresses concerns about seller privacy. Amazon.com, which also opposed the Senate version, has not publicly weighed in on the pending legislation in the House.

Article 52
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Best Buy starts Black Friday deals early amid supply chain woes

RetailDive

The retailer is offering deals to encourage consumers to shop early as widespread supply chain constraints loom over the season.

Supplies 116
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Plant-based alt meat brands need to be more eco-transparent

RetailWire

Plant-based alternatives claim to be more eco-friendly than farmers and ranchers raising livestock. Whether this is accurate or not is hard to judge, say some environmentalists, as the companies behind these products have been less than forthcoming on their environmental impact.

Article 40
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Under Armour names first chief consumer officer as marketing chief plans exit

RetailDive

The new position will take over the functions of the CMO, overseeing global marketing, e-commerce and retail.

eCommerce 126
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UNFI makes deal for DoorDash to deliver for indie grocers

RetailWire

United Natural Foods Inc. (UNFI) has announced an agreement with DoorDash “to bring on-demand grocery delivery solutions to independent retailers nationwide.” The deal is intended to help independent grocers compete for customers who choose to shop for groceries online. “We know demand for this functionality continues to be very strong, and to remain competitive retailers need solutions that offer simple installation and avoid extra labor costs,” said UNFI.

Retail 40
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The Weekly Closeout: Activist reportedly takes stake in Macy's, urges Saks-like e-commerce split

RetailDive

Also, Target teamed up with Lego for a collection inspired by its famous bricks and Allbirds launched a new product ahead of its IPO.

eCommerce 115
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Walgreens CEO sees healthcare as ‘new growth engine’

RetailWire

Walgreens Health is a new division of Walgreens Boots Alliance that will focus on delivering medical care and testing. CEO Roz Brewer said the new focus will “transform us away from retail and just dispensing pharmaceuticals. It will be about the lives that we manage, and the lives that we touch and the lives that we can wrap physician and clinicians around in our buildings, both physically and digitally.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Retailers Struggle to Secure Product for Holiday Season as Supply Chain Woes Worsen

Bamboo Rose

The complicated web of global supply chain disruption that began with the onset of the pandemic has only worsened this year, and retailers are now looking grimly toward a holiday season likely to disappoint consumers and shareholders alike. The shipping bottlenecks and production capacity issues that drove up costs and exacerbated delays for retailers […].

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Opinion: How Experiments Influence Customer Decisions in a Digital-First World

Retail TouchPoints

As businesses aim to adapt and sharpen their skills in the digital-first world, they need new abilities to create business success. As customers interact with businesses in a real-time, always evolving competitive environment, they have to implement decisions with adaptive precision and run algorithmic experimentation at granular scale. Experimentation is the technique carried out under a controlled environment to discover an unexplored effect or principle; to put forward or to establish a hypot

Customer 147
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Activist investor confirms Macy’s stake, pushes for e-comm biz spinoff

RetailWire

Jana Partners says that Macy’s is worth more in pieces than it is as a single entity. The activist investor has sent a letter to the department store retailer’s board pushing it to spin off the company’s online business, which generates about $8 billion in annual revenue. Macy’s CEO Jeff Gennette addressed the subject at a conference last month.