Sun.Dec 01, 2019

How To Prove That Fixing Customer Experience Problems Cuts Costs

Forrester's Customer Insights

There’s an alternative approach to proving the economic value of CX, and it has some advantages: The math is simple and it’s hard to argue against. What’s more, you’ll be measuring something that executives like in good times and love in bad times: cost savings. age of the customer

9.7% increase in revenue per user

Dynamic Yield

Popular British menswear retailer optimized the entire suit shopping journey, driving a 9.7% uplift in revenue per user. The post 9.7% increase in revenue per user appeared first on Dynamic Yield. Case Studies