Sun.Dec 01, 2019

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How To Prove That Fixing Customer Experience Problems Cuts Costs

Forrester eCommerce

There’s an alternative approach to proving the economic value of CX, and it has some advantages: The math is simple and it’s hard to argue against. What’s more, you’ll be measuring something that executives like in good times and love in bad times: cost savings.

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9.7% increase in revenue per user

Dynamic Yield

Popular British menswear retailer optimized the entire suit shopping journey, driving a 9.7% uplift in revenue per user. The post 9.7% increase in revenue per user appeared first on Dynamic Yield.

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