Thu.Feb 03, 2022

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Navigating The Business Roundtable’s Roadmap for Responsible AI

Forrester eCommerce

Last week, the Business Roundtable (an influential group of CEOs of major US companies) published a Roadmap for Responsible Artificial Intelligence. While many companies are already thinking about responsible AI due to market forces such as the impending Artificial Intelligence Act in Europe and the demands of values-based consumers, this announcement will elevate the conversation […].

Consumer 366
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Enter Chat Commerce: Tips for Implementing the Newest Form of Consumer Engagement

Retail TouchPoints

We know one of the most critical ways brands connect with consumers is via social media. In fact, there are now roughly 3.78 billion global social media users — a 5% increase from 2020. As one of the fastest-growing forms of communication (the average annual growth rate amongst consumers on social platforms is 7.2%), brands would be remiss to ignore this relatively low-lift form of engagement.

Consumer 278
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Attention, Sales Leaders: Treat Potential Hires Like Potential Buyers To Quickly Fill Recs With Qualified Candidates

Forrester eCommerce

Hiring Great Sales Reps Is Easier Said Than Done Hiring great sales reps has never been more challenging, and open territories are a drag on sales leaders’ efforts to achieve quota in 2022. How can sales leaders source talent in this competitive environment? Sales leaders should manage sales recruitment like their opportunity pipeline: making it […].

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Netomi Helps Retailers Automate Customer Service Inquiries with AI

Retail TouchPoints

AI-based customer service platform Netomi aims to help retailers deliver high quality experiences for shoppers while reducing costs. The solution is designed to resolve consumer questions without human intervention across multiple channels, allowing live agents to focus on issues that require human creativity, empathy and subjectivity. Netomi was designed with an advanced Natural Language Understanding (NLU) engine to power automated interactions.

Customer 264
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Alphabet Beats The Street: Key Takeaways from Its Q4 2021 Earnings

Forrester eCommerce

Google parent company Alphabet beat the Street’s expectations with its Q4 2021 earnings release. The big headline: lest ANYONE forget where Alphabet’s bread is buttered, take note that Search continues to account for the *vast* majority of the company massive advertising revenue. It always has been – and still is – their cash cow. Not […].

Customer 195
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Nordstrom Launches Branded Podcast Hosted by Retailer’s President

Retail TouchPoints

Nordstrom is jumping into the world of audio content with the launch of a new branded podcast, The Nordy Pod , hosted by the company’s President and Chief Brand Officer Pete Nordstrom. Billed as “a new way for Nordstrom-obsessed customers to peek behind the curtain,” the podcast will explore topics that are relevant to brands and designers in today’s fashion landscape and spotlight “prominent industry voices.”.

Fashion 264

More Trending

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Best Buy to Add 1,000 New Tech Employees to Support CX Innovation

Retail TouchPoints

Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon Web Services , as both its preferred provider of cloud infrastructure services and as a strategic partner to develop its in-house cloud engineering talent. The collaboration with AWS will help Best Buy further apply cloud technology across its retail operations and support the ongoing evolution of its customer experiences.

Demo 274
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EA Is Key To Being Future Fit — Does Your Function Measure Up?

Forrester eCommerce

Forrester's annual State of Enterprise Architecture Survey can give you an inside look at the current state of enterprise architecture.

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Merchandising for Today's Omnichannel Shopper

GetElastic

In today’s digital world, merchandisers must take full advantage of the omnichannel space to influence and guide the shopper through the decision-making process. It’s all about the right place, the right price, and the right product to optimize the sale. When you consider there is an 80% increase in revenue ?for businesses that focus on improving customer experience, it’s critical to leverage all the tools in the box to guide the experience.

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Viya, China’s top livestreaming influencer, vanished from cyberspace after receiving a $210m fine for tax evasion.

Ecommerce Platforms

On December 20, 2021, the State Tax Bureau of China announced that Viya would be fined $ 210 million(ÂĄ1.34 billion) for tax evasion. This is the highest fine levied on an individual in the country's history. Later on the same day, all of her online accounts, as her business platforms, were closed down in accordance with the authorities' stipulations.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Amazon hikes Prime membership by $20 to $139

RetailDive

The e-commerce giant is unlikely to lose many customers over the increase, but it will have to keep investing in member perks, analysts say.

eCommerce 114
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3 Ways to Enhance Your Category Insights

Wiser

The pandemic has presented every organization with unique challenges. While the CPG industry generally benefited from increased demand for essential items, supply chains were stretched to the brink, and market share shifted towards brands that could keep products flowing to shelves. Whether you are looking to maintain your advantage in the new year or are working overtime to make up lost ground, here are three tips to help you to enhance your category insights strategy and improve your retail ex

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Landlords are starting to play hardball again, JLL finds

RetailDive

Stores are back in town, though less so in areas dependent on tourists and office workers, according to the commercial real estate firm's City Retail report.

Retail 107
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Americans expect Omicron to affect their Super Bowl plans

RetailWire

Americans are largely staying at home this year to watch the Super Bowl in response to concerns related to the spread of the Omicron variant. Sixty-two percent of adults surveyed by Numerator say that the variant will affect their plans for game day, with 26 percent expecting it will have a significant impact.

Games 52
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Kohl's has location, partnerships and a savvy CEO: Why isn't that enough?

RetailDive

Despite the department store's turnaround efforts, activist investors are insisting on dramatic change, including a sale.

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Consumers shifting purchases to social media sites

RetailWire

Consumers are increasingly making purchases through social media and brand websites instead of going through retailer sites, according to retail executives at Fortune’s Reimagining Customer Experience virtual summit. “Social commerce and social selling is the future,” said Fran Horowitz, CEO of Abercrombie. “That’s where this consumer is headed, and you have to make sure you’re on these channels.

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High parcel demand means another year of 'firm pricing' for UPS

RetailDive

Limited space in carrier networks and high delivery costs aren't expected to fade this year.

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Starbucks faces criticism over menu price hikes

RetailWire

Starbucks says that it needs to raise prices due to inflation and supply chain issues even after it posted a record of $8.1 billion in sales during the last quarter and a jump in profit of 31 percent. Critics such as Dan Price, CEO of Gravity Payments, says that companies like Starbucks are “are doing a great job rebranding corporate greed as ‘inflation.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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GameStop plots NFT marketplace with Immutable X partnership

RetailDive

The retailer is trying to get a jump-start on the next technological iteration of gaming.

Games 120
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Ecommerce SEO Agency – Organic Traffic Growth for Online Stores

Shopping Signals

Table of Contents. Introduction. What is ecommerce SEO? Why is SEO important for your business? How to optimize a website for ecommerce search engine optimization? As much as SEO’s like to complicate things, optimizing your ecommerce site for SEO comes down to a few key things: Speed and usability – Your web pages should load as fast as possible, and your website should be very easy to use.

SEO 52
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Chewy highlights pet services in new 'Chatty Pets' campaign

RetailDive

The campaign builds on last year's #ChewyChattyPets TikTok challenge and will be distributed across linear TV, YouTube, Instagram and other platforms.

Other 60
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Repsly Announces New Retail Technology Partnership with Curaleaf

RepslyBlog

BOSTON, MA – February 3rd, 2022 – Repsly , a best-in-class retail technology platform, today announced it has entered into a technology partnership agreement with Curaleaf (CSE: CURA / OTCQX: CURLF), a leading international provider of consumer products in cannabis. This agreement will support Curaleaf’s wholesale operations across the US by providing CRM solutions, retail execution support, and business analytics and insights to the Curaleaf teams.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Reebok's head of creative direction to leave amid Authentic Brands acquisition

RetailDive

Kerby Jean-Raymond has been leading a refresh to the brand's vision since September 2020 and will step down March 1.

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Save A Lot names new CEO

RetailWire

Leon Bergmann has been named chief executive officer at Save A Lot. Mr. Bergmann, who will take over from acting CEO Craig Heckert in March, has over two decades experience working in the grocery industry including stops at Sherwood Food Distributors, Unified Grocers, SuperValu and C&S Holdings.

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Freeze Out Hackers During The 2022 Winter Olympics

Forrester eCommerce

Attackers have increasingly targeted the Olympics with cyberattacks. The 2022 Winter Olympics kick off in Beijing this week, and this trend will likely continue. In fact, this Tuesday, the FBI issued a warning about possible cyber activities (such as distributed denial of service attacks, ransomware, phishing attacks, and more) during the Olympics. Following the success […].

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GameStop to launch NFT marketplace

RetailWire

GameStop expects to launch a marketplace for nonfungible tokens later this year. The gaming retailer is teaming up with Immutable, a blockchain startup, to create a $100 million fund for developers who create NFTs for the marketplace.

Games 40
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Event Terms and Conditions

Dynamic Yield

EVENT TERMS AND CONDITIONS Your participation in the Boats and Rolls event scheduled to take place at Morton’s The Steakhouse, 74-880 Country Club Dr, Palm Desert, CA 92260 on Monday, February 28th at 7:00pm (the “Event“) shall be deemed to constitute your full acceptance of these Terms and Conditions (“Terms”). BY REGISTERING FOR THE EVENT YOU […].

Events 36
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Facebook parent loses $10 billion on metaverse projects

RetailWire

Meta reported that its Reality Labs division lost more than $10 billion in 2021 on meta-related projects. Meta has its share of critics in its pursuit of an early mover advantage relative to the metaverse. “It is time for a reality check on Meta’s position for the metaverse,” said Raj Shah, a technology analyst for Publicis Sapient. “The metaverse is a long way from being profitable or filling the gap in ad revenue after Apple’s policy change.”.

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eCommerce Checkout Page Design: 10 Best Practices to Follow

Inflow Insights

Editor’s note: This article was originally published in 2019. It has been updated for accuracy and to reflect modern practices. Attracting a customer to your site and convincing them to purchase your product are critical for eCommerce businesses — but these steps alone don’t guarantee a sale. For most websites, it’s their shopping cart and checkout page design and functionality that ultimately makes or breaks a customer’s purchase.

eCommerce 114
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Romance comes at a higher price for Valentine’s Day 2022

RetailWire

Consumers celebrating Valentine’s Day this year will find they have to shell out more to express their affections. The average adult in a relationship will spend $208 for the holiday, according to a LendingTree survey. “Inflation is generally making everything more expensive, so I’m not surprised that spending is expected to be higher than previous years,” said Matt Schulz, LendingTree’s credit card expert.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio