Mon.Aug 08, 2022

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417: How To Make A Million Dollars Selling Bling With Natalie Mounter

My Wife Quit Her Job

Today, I’m thrilled to have Natalie Mounter on the show. Natalie is a member of both my courses and she runs TotallyDazzled.com which is a 7 figure business selling rhinestone accessories for weddings. She’s a regular at the Sellers Summit, one of my favorite people in the ecommerce space, a ball of energy and she really knows her stuff when it comes to marketing and sales.

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Shopify Makes Strategic Investment in Klaviyo as Solution Providers Enter Product Partnership

Retail TouchPoints

Shopify and Klaviyo have entered a product partnership, with Klaviyo serving as the recommended email solution partner for Shopify Plus. Additionally, Shopify is making a strategic investment in Klaviyo to build upon the long-term collaboration between the platforms. Klaviyo also will receive early access to new Shopify development features, with the goal of helping Klaviyo and Shopify accelerate new technologies designed to help retailers navigate recent shifts in online marketing.

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Retail In 2022 — Highlights From The US CX Index

Forrester eCommerce

Results from the US CX Index 2022 show that some retailers were able to strengthen their base of devoted (and highly profitable) customers. Learn more, and how you can do the same.

Retail 195
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UNIQLO Sibling Brand GU to Test North American Market With NYC Pop-Up

Retail TouchPoints

UNIQLO parent Fast Retailing will open its first GU retail store in the U.S. this fall with a pop-up shop in New York City’s SoHo neighborhood. The 2,900-square-foot ground floor space will be GU’s first store outside Asia and will offer a selection of on-trend clothing and accessories for men and women. Sharing its FY2023 plans in an April 2022 statement, Fast Retailing, which also owns fashion brand Theory , noted that it was inspired by the strength of the North American market.

Marketing 315
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Join me at Forrester’s Tech Leader Summit 2022 Singapore to learn about building successful co-innovation partnerships

Forrester eCommerce

I have previously written about co-innovation partnerships, outlining the basics here and sharing some key rules here. In this blog post, I would like to share some additional tips to get you started and invite you to learn more about building successful co-innovation partnerships at Forrester’s Tech Leader Summit, August 18, 2022, in Singapore. Getting […].

Blog 195
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Reports: Alibaba Lays Off 10,000 as New Lockdowns Dampen Chinese Recovery

Retail TouchPoints

Ecommerce juggernaut Alibaba isn’t immune to the economic forces weighing down other retailers, particularly as new lockdowns in mainland China dampen hopes for an imminent recovery. The Chinese tech firm has reportedly shed close to 10,000 employees in anticipation of an economic downturn, according to the South China Morning Post. Exactly 9,241 employees reportedly left the company during its latest financial quarter, from April to June, leaving the company’s rolls at 245,700.

Shopify 307

More Trending

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Walmart Acquires Supply Management Platform to Enhance Planning Capabilities

Retail TouchPoints

Walmart is acquiring Volt Systems , a solution provider that offers suppliers enhanced on-demand visibility into merchandising resources. The application is designed to deliver current store-level data, actionable analytics and shelf intelligence to help suppliers plan, forecast and optimize product assortment. Terms of the deal were not disclosed. The acquisition, which includes Volt Systems’ employees and customer agreements, will help Walmart build its investment in tools that help the retail

Supplies 296
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Marketing Efficacy And Operations Hinge On Marketing Resource Management

Forrester eCommerce

Today’s marketers face an existential crisis of looming irrelevance. To combat this, companies must follow the model for modern marketing: customer understanding informs brand strategy, which leads to brand experience. To adeptly support brand strategy, marketers must make marketing operations more efficient, streamlined, and cost effective, especially among pandemic-induced decentralized workforces.

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How Rent the Runway Boosted Talent, Sustainability and CX by Moving to the Cloud

Retail TouchPoints

For retail tech teams, the ultimate sign of success is, ironically, when their work goes unnoticed — there’s nothing worse than a site crashing after an upgrade or a buggy new feature that causes customer uproar. So the fact that Rent the Runway moved its entire IT infrastructure and ecommerce platform over to the cloud without anyone really noticing was a triumph for CTO Larry Steinberg and his team.

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Get Ready for Planning Season: Is Your CX Beacon Metric Still The Best Choice?

Forrester eCommerce

It’s that time of year again. We’re not talking about back-to-school (although there are probably many parents excited about that milestone). No, we’re referring to the annual planning cycle: reviewing performance against OKRs and supporting KPIs, plus subsequent budget planning. For CX professionals, it can be a particularly stressful time as CX metrics are scrutinized […].

Reference 195
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Three Types of Promotions Merchants Can Use To Attract Subscribers 

Retail TouchPoints

There’s no question that strategic promotions and discounts motivate consumers to buy a product. But they can also open the door to a long-term relationship through subscriptions. According to our recent survey , more than a quarter (26%) of respondents said that discounts motivated their decision to enroll in a subscription experience. But which promotions should you use to attract subscribers?

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The Do’s And Don’ts Of Cybersecurity Interview Question Design

Forrester eCommerce

We are thrilled to announce the publication of our latest tool for security and risk leaders: The Forrester Cybersecurity Interview Questions Checklist. As a security leader, I spent an inordinate amount of time designing my interview questions for those joining my team. My key concern was never around finding the person with the perfect technical […].

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Vera Bradley Sells goodMRKT to Focus on Core Brands

Retail TouchPoints

Vera Bradley, Inc. has sold its retail start-up goodMRKT to goodMRKT Holdings, LLC, which the brand’s Co-founder and Vera Bradley veteran Harry Cunningham will now lead as Managing Partner. “This announcement coincides with our Board of Directors’ decision to focus on the growth of our two core brands — Vera Bradley and Pura Vida ,” said Rob Wallstrom, CEO of Vera Bradley in a statement.

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The Value Stream Management Landscape: The Top Five Use Cases

Forrester eCommerce

Forrester’s 2022 VSM Tech Landscape gathered data from 22 VSM vendors. Together, we estimate that these vendors account for 95%+ of the VSM market. As part of our research, we asked vendors to identify their top five go-to-market use cases. We have divided these use cases into two categories: Core and Emerging. Core Use Cases […].

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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One-Click Checkout is Changing How Shoppers Make Purchases

BigCommerce

Do you know what the checkout process on your site is like?

Customer 316
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Torrid Continues Building Out Executive Team With New COO/CFO and CTO Hires

Retail TouchPoints

Plus size retailer Torrid has named Tim Martin to the role of COO and CFO, effective September 12, 2022. The retailer also has named Hyon Park to the role of CTO. The new executives will help Torrid scale its business while building up its technology and digital capabilities. Martin brings 25 years of retail experience, most recently as EVP and CFO of Guitar Center , where he was responsible for accounting and finance, real estate, sourcing, distribution and logistics.

Apparel 243
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Why running brands are finally making shoes for women

RetailDive

As the sport rises in popularity, brands are breaking from tradition and investing in running shoes that are actually manufactured for a woman’s foot.

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Podcast – Interview with Tom Livne, Founder and CEO of Verbit

Digital Doughnut

Part of our special series of episodes of the csuite podcast that we’re recording in partnership with the European PR Agency Tyto and their own Without Borders podcast, this interview is with Tom Livne, CEO and Founder of Verbit.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Walmart acquires omnichannel tech specialist Volt Systems

RetailDive

The deal comes with new talent and technology aimed at vendor management, seamless shopping and anticipating demand.

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Global Sneaker Platform The Edit LDN enters the Metaverse with Bloktopia

365 Retail

The high-end global marketplace for sneakers, The Edit LDN is progressing into the metaverse by creating a premium store within Bloktopia’s crypto paradise. London-based founder Moses Rashid entered the brand into Harrods in October of 2021, but is now taking the sneaker community to the next stage in their purchasing journey for luxury products by setting up shop virtually.

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From revenue drain to loyalty driver: upgrading retail return experiences

RetailDive

Returns management is an expensive business. Managed well, it’s also key to retaining customers, curbing losses and fueling revenue for the long haul.

Retail 98
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DTC sales fuel supply chain tech growth

RetailWire

Direct-to-consumer sales in a growing number of categories have increased demand for supply chain technologies. Nike is an example of a company moving in this direction with 24 percent of its total sales coming through its digital channels. “A more digitally connected Nike is a more valuable Nike,” said Matthew Friend, Nike CFO.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Breaking down barriers in the Now Economy

RetailDive

Expand product selection exponentially and hyper-personalize customer experience without increasing overhead.

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Bed Bath & Beyond cuts private label in strategic shift

RetailWire

Bed Bath & Beyond is discontinuing Wild Sage, a private label brand of bedding, home decor and furniture. Wild Sage was part of former CEO Mark Tritton’s plan to differentiate Bed Bath & Beyond from its competitors through its owned brands. “Customer response has been positive, and we are very pleased with the strength of several owned brands, such as Simply Essential, which delivers opening price points,” the company said.

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Tapestry combines COO, CFO roles

RetailDive

The company announced the retirement of COO Tom Glaser, and said Scott Roe will be taking on the title in addition to his current position as CFO.

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Is Machine Learning Here to Stay?

Digital Doughnut

I went in my first Amazon Fresh Store recently. If you haven’t done so yet, I heartily recommend it, as it is a fascinating experience. To gain entry, you swipe a QR code in your Amazon app, and once you are in, you put stuff in your bag and as the PR says, ‘just walk out’.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Chewy expands insurance offering with launch of CarePlus

RetailDive

Following others in the sector, the retailer is leaning deeper into service offerings to maintain loyalty with consumers.

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Whirlpool to acquire Emerson Electric’s food waste disposal unit

RetailWire

Whirlpool said it would pay $3 billion to acquire Emerson Electric Co.’s InSinkErator food waste disposal business. InSinkErator holds a 70 percent share of the food waste disposal category.

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US online retail sales to reach $1.6 trillion by 2027: report

RetailDive

Total retail sales are expected to reach $5.

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Attempts to draw Cracker Barrel into culture war are just silly

RetailWire

Cracker Barrel recently added a plant-based sausage to its menu in addition to its pork option. That was enough to drive some to social media to accuse the restaurant chain of somehow caving to progressive thinking. Others responded that Cracker Barrel’s critics could go to the restaurant and eat as much meat sausage as they like.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio