Tue.Nov 08, 2022

article thumbnail

Predictions 2023: Tech Teams Set Sights On Communication Coordination To Inform Insights Initiatives

Forrester eCommerce

Data and analytics teams are in for a bumpy ride in 2023. Those that can configure their content and communications best will outperform (and outlast) their competitors in the long run.

article thumbnail

Preparing for the Rise in Online Retail Returns

Retail TouchPoints

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. retail sales. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue. Returns can be an excellent opportunity to sell something new to a known customer.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Financial Services Firms Need To Learn How To Earn Customers’ Trust

Forrester eCommerce

How successful have financial services firms been in garnering the trust of their customers amidst inflation and market volatility? Not very successful, it seems. Forrester’s Financial Services Customer Trust Index, which measures how much customers trust their banks, credit card issuers, investment firms, and insurance companies, found trust to be relatively weak among customers of […].

article thumbnail

Tuesday Morning Appoints New CEO and COO

Retail TouchPoints

Tuesday Morning , the off-price home goods retailer, has appointed Andrew T. Berger to lead the company as CEO. He replaces Fred Hand , who joined the company in May 2021. Berger’s appointment is effective immediately, following Hand’s decision to retire from the chief leadership role and the retailer’s board. At the time of Berger’s September 2022 appointment as Director of Tuesday Morning, the company had received a $32 million investment from Retail Ecommerce Ventures (REV), parent company of

article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

OutSystems Buys Ionic: What It Means

Forrester eCommerce

On November 7, OutSystems announced that it had acquired Ionic. A few years ago, that would have shaken the mobile development industry, and even today, it will cause vibrations in parts of it. We see three major dynamics in application development that are shaping the future of software development and this market: The scarcity of […].

Mobile 195
article thumbnail

Overstock Teams with UPS to Tackle Home Furnishings Returns

Retail TouchPoints

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . The partnership will give both Overstock and UPS the “opportunity to better understand customer preferences” and “serve up options that align with their day-to-day lives,” said Overstock.com CEO Jonathan Johnson during the company’s Q3 earnings call on Oct 27, 2022.

More Trending

article thumbnail

Etsy Enhances Discovery Options with Image Search Capability

Retail TouchPoints

Etsy has introduced image search on its iOS app, allowing shoppers to find items by uploading an image or taking a photo. The platform will then seek out visually similar images from its marketplace of more than 100 million items to generate matching ideas. The feature can help shoppers turn inspiration from outside the marketplace into a purchase, particularly when they are having trouble finding the right words to describe what they like about a particular item or style.

Events 288
article thumbnail

Breakthrough Go-To-Market Strategies Require Three Components

Forrester eCommerce

It’s more important than ever for B2B organizations to make sound strategic decisions. Yet if you ask each member of your executive leadership team how they define go-to-market strategy, you will likely get a different answer from each of them. Not only does this create confusion internally, but it’s also an inhibitor to growth as […].

Marketing 195
article thumbnail

Amazon Commits $53M in Funding to Accelerate Climate Innovations by Women

Retail TouchPoints

To create greater equity for women entrepreneurs whose innovations combat climate change — but who often don’t receive crucial funding — Amazon will contribute $53 million through a partnership with the U.S. Agency for International Development (USAID). The retailer will give $3 million to support the USAID partnership and invest $50 million from its Climate Pledge Fund into women-led climate tech companies.

Other 264
article thumbnail

Being Future-Ready: From Security Awareness And Training To Adaptive Human Protection

Forrester eCommerce

In September 2022, Forrester’s guide to global SA&T regulations and standards revealed an impetus for a better future, and I shared with you all a sneak peek into the future of security awareness and training (SA&T). And today, I am THRILLED to finally announce to you The Future Of Security Awareness And Training report (client […].

Customer 195
article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Levi’s Picks Kohl’s CEO as LS&Co. President

Retail TouchPoints

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan. 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors.

article thumbnail

Calling Business Resilience Pros: Our Latest State Of Business Continuity Survey Is Live!

Forrester eCommerce

Each year, Forrester Research and the Disaster Recovery Journal (DRJ) team up to launch a study examining the state of business resiliency. We alternate between two resilience domains each year: IT disaster recovery and business continuity. This is the year of business continuity! The last joint survey we did was right in the middle of […].

article thumbnail

Nurturing Influencers: How Adore Me, Walmart and Express Support Creators

Retail TouchPoints

The creator economy is worth approximately $104.2 billion, according to CBInsights, and that growth is poised to continue, especially as new solutions and services emerge to help these creators monetize and grow their individual brands and businesses. But what exactly do creators need to flourish and do their best work (and do their best for the brands they work with)?

article thumbnail

6 Black Friday Ecommerce Tips for Brands | Salsify

Salsify

Black Friday is one of the busiest shopping days of the year globally. Last year alone, around seven in 10 consumer brands participated in Black Friday ecommerce sales events in the U.K. (according to Statista ); 13% of global Black Friday searches came from Germany (also per Statista ); and 115 million Americans shopped during Black Friday (according to Zippia ).

article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

article thumbnail

Which Approach To Self-Service Grocery Checkout Will Emerge As The Standard In 2023?

RetailMinded

Despite all the hype about instant grocery delivery during the pandemic years, people still like to go to the store themselves. But they do want a faster, more efficient shopping experience once they’re within those doors. . Although self-service checkouts were first introduced in 1986 , they are still far from perfect. Many of today’s versions result in high losses.

article thumbnail

What Do a Billion Data Points Tell Us About Retail in 2022?

Digital Doughnut

Building more human retail experiences starts with a holistic understanding of customers. To achieve that understanding, brands need real-world data and insight. It’s not enough to look forward to the future. To understand what’s around the corner, you also need to look back to the past. .

Retail 96
article thumbnail

Kohl’s CEO exits to become Levi’s president, future chief executive

RetailDive

Michelle Gass is leaving the department store after a tumultuous few years to oversee the denim maker’s iconic brand and global operations.

article thumbnail

Insurance Customer Experience – How to Make it Personal and Build Loyalty in a Self-Service Industry

Digital Doughnut

Great customer experience has always been central to the insurance industry. Whether it’s ease of getting a quote and transacting, claims management or renewals, it has always been important that brands make the process as seamless and easy for customers as possible.

article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

article thumbnail

Part 2: How Retailers can Navigate the eCommerce Economy

GetElastic

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? In case you missed it, in my previous post , I talked about how investing in composable commerce technology during uncertain times can help differentiate businesses, starting with the catalog.

article thumbnail

Infographic: The State of the Food & Beverage Industry

ROI Revolution

At the onset of the coronavirus pandemic , the food and beverage industry experienced some major ecommerce growth as consumers shut their doors and relied on food delivery more than ever. In fact, food delivery app revenue surged by $4 billion in 2020 compared to 2019! The growth isn’t expected to stop anytime soon. In fact, by 2026, more than 1 in every 5 grocery sales will happen online.

article thumbnail

Peloton co-founders raise $25M for new custom rug startup

RetailDive

John Foley, Hisao Kushi and Yony Feng hope to disrupt the industry with custom-cut rugs that aren’t bogged down by supply chain chaos.

Customer 111
article thumbnail

7 Best WordPress LMS Plugins Reviewed & Compared

eCommerce CEO

The exponential growth in the e-learning industry continues to provide plenty of opportunities to schools, universities, corporations, and entrepreneurs. However, the advent of learning management. Read more.

article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

article thumbnail

Can resale save brick-and-mortar retail?

RetailDive

The enthusiasm for used goods across categories remains a largely untapped opportunity for stores and even malls, according to WD Partners.

Retail 105
article thumbnail

Experts predict the biggest fintech trends for 2023

365 Retail

The financial technology sector is rapidly evolving with traditional methods of banking now being replaced with digital solutions, in a bid to make things faster, easier, and more streamlined for both businesses and consumers. . As we edge closer towards 2023, fintech experts from all-in-one financial toolkit, Intergiro , have made their top predictions for the biggest upcoming trends. .

article thumbnail

How to Sell Shirts Online in 7 Easy Steps

eCommerce CEO

Are you thinking about starting your own home-based business selling shirts? In this blog post, we’ll show you how to sell shirts online in seven. Read more.

Blog 76
article thumbnail

refurbed brings in marketing-heavyweight as CMO

365 Retail

refurbed , Europe’s fastest growing online marketplace for refurbished products, has today announced the appointment of Jonny Ng as Chief Marketing Officer. Ng (38) was previously responsible for Zalando’s global marketing strategy & communications between 2018 and 2021 and assumed the position of Chief Marketing Officer at refurbed at the beginning of September.

article thumbnail

Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

article thumbnail

Shoppers to pay more for less this holiday season: report

RetailDive

Shoppers are taking advantage of discount codes as a new report predicts that Cyber Week sales are expected to increase.

98
article thumbnail

YOOX expands online marketplace with the launch of new Home Decor + Art category

365 Retail

YOOX, part of YOOX NET-A-PORTER, continues to strengthen its robust product and brand offering with the launch of its new HOME DÉCOR + ART category. Initially launched in 2006, the category offers a meticulous curation of art and design products from globally and locally renowned home and design retailers, including MOHD and DESIGN REPUBLIC. As part of the launch and for the first time, furniture will be available to purchase, unlocking a more complete lifestyle offering for customers.

Arts 71
article thumbnail

Party City to shrink corporate workforce by 19% as consumers pull back

RetailDive

Halloween sales at the retailer came in at the low end of expectations as consumers worked to hold their spending down.

Consumer 110
article thumbnail

Meet Kibo’s New Executive Leadership Team

Kibo

We’d like to introduce you to Kibo’s new Executive Leadership Team! Changes to our executive team were strategically made to support our company’s growth and focus on building composable solutions in eCommerce, order management, and subscriptions. . “As a recognized leader in commerce, Kibo needs an executive team that deeply understands our products, customers, and industry,” said Ram Venkataraman, CEO, Kibo.

article thumbnail

How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio