Wed.Jan 18, 2023

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Neiman Marcus Adds C-Level Brand and Retail Leaders

Retail TouchPoints

Seeking to advance its Revolutionize Luxury Experiences initiative, Neiman Marcus Group has named executives to fill two new high-level positions: Chief Brand Officer and Chief Retail Officer. Nabil Aliffi, previously Global Chief Creative Officer at Soho House , will join the retailer in the brand position, and Stefanie Tsen Ward will be promoted to the retail leadership spot.

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Practitioner To Analyst: What I Would Have Done Differently If I Had Access To The Research I Have Now

Forrester eCommerce

Being a Forrester marketing operations analyst for 60+ days, my learning journey has been quite informative. Check out what I have discovered so far. From the view of an ex-marketing operations practitioner, I highlight what I would have done differently if I had access to the Forrester assets when I was a practitioner. This blog shares recommendations for marketing operation leaders.

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Microsoft to Lay Off 10,000 Employees by April 2023

Retail TouchPoints

Microsoft will trim its workforce by 10,000 people, or approximately 5% of its total employees, according to a January 18, 2023 SEC filing. The reductions will take place during the company’s fiscal 2023 Q3, which runs to the end of March 2023. The tech giant will take a $1.2 billion charge for fiscal Q2, stemming from severance costs along with changes to its hardware portfolio and lease consolidation.

Shopify 280
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It’s Awards Season For Customer Obsession — Nominations Wanted

Forrester eCommerce

Submit your nominations for Forrester's inaugural Customer Obsession Awards. These awards will recognize leading organizations and executives who put customers at the center of everything — and, in the process, accelerate growth, customer loyalty, and employee engagement.

Customer 195
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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As Headwinds Mount, Lifetime Value will Become Ecommerce’s ‘North Star’

Retail TouchPoints

The ecommerce pandemic party is officially over. Following two lockdown-induced boom years, online retailers that were once investor and media darlings – Peloton , Stitch Fix , Rent the Runway , Poshmark , to name just a few — are now struggling for survival. As a looming recession causes investors and consumers alike to tighten their belts, the name of the game is no longer “growth” but “resilience.

eCommerce 257
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External Attack Surface Management Finds Assets That Your Org Can’t See

Forrester eCommerce

The External Attack Surface Management Landscape, Q1 2023 is now available! Forrester clients can view the report to dive deeper into the benefits of EASM and key functionalities to assess when selecting an EASM vendor. As Jess Burn and I finalized this report, we couldn’t help but think that organizations that are blind to what’s […].

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Supply Chain Shortage Of Transformers: More Than Meets The Eye

Forrester eCommerce

They say the most inopportune time to buy an umbrella is when it’s raining. That’s exactly what’s happening now to US utilities companies scrambling to procure a critical component required to beef up or repair power lines just as the US hurricane season arrives. At the heart of the headache, for the fourth year in […].

Supplies 195
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Party City Files for Bankruptcy, Secures $150 Million Loan as it Seeks to Overcome Mounting Debt

Retail TouchPoints

Party City Holdco Inc. (PCHI) has filed for Chapter 11 bankruptcy protection and entered into an agreement with an ad hoc group of holders of more than 70% of its senior secured first lien notes, with the purpose of supporting an expedited restructuring that would substantially reduce the retailer’s debt. The company is aiming to continue its usual operations during the restructuring process.

Supplies 147
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When It Comes To Customer Obsession, Financial Services Companies Are Thoroughly Mediocre

Forrester eCommerce

Many financial services executives buy into the concept of customer obsession, but too few take actions that build a customer-obsessed culture. That is the top-level finding from our just-published “The State Of Customer Obsession In Financial Services, 2022” research report. Forrester’s Customer Obsession Assessment places firms in one of five levels: customer-naïve, customer-aware, customer-engaged, customer-committed, […].

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2023 eComm & Retails predictions from 41+ experts

Omniconvert

What's changing in eComm & Retail this year? What's still working? 40+ global experts answer in this ultimate 2023 prediction compilation. The post 2023 eComm & Retails predictions from 41+ experts appeared first on Omniconvert Ecommerce Growth Blog.

Retail 145
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Uniqlo is banking on RFID tech to help drive international growth

RetailDive

The retailer is counting on digital innovation to help drive store growth in North America and Europe, according to Fast Retailing CIO Takahiro Tambara.

Banking 140
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Tableau and Alteryx for Business Intelligence: How to Use the Tools to Make Data-Driven Decisions

Canonicalized

Business intelligence (BI) is the process of gathering, storing, analyzing, and providing access to data to help organizations make better business decisions. In today’s data-driven world, having the ability to make informed decisions based on accurate, up-to-date information is crucial for success. This is where Tableau and Alteryx come in. The synergy of Tableau and […].

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How to Stop Emails Going to Spam

Digital Doughnut

Inbox placement rate (IPR) denotes emails that reached the recipient’s inbox rather than ending up in their spam or junk folder. Since 2015, the global IPR has grown from 79% to 85%. This means that only one in six commercial emails miss the target.

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Party City files for bankruptcy with plans to shed debt

RetailDive

The retailer has a deal with bondholders to pursue an “expedited restructuring” aimed at improving its capital structure and liquidity.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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The Impact of Toxic and Harmful Content on Brands, Their Teams and Customers

Digital Doughnut

Online toxicity can be damaging for brands, impacting the well-being of their frontline staff and creating a real commercial impact for brands if their customers are exposed to it. So, how can companies work to alleviate the negative effects?

Customer 105
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J. Crew embraces resale

RetailDive

“J. Crew Always” involves online sales of used goods in partnership with ThredUp, as well as an assortment of vintage finds at select stores.

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J. Crew is the latest to enter resale market

RetailWire

J. Crew has launched a resale program — J. Crew Always — that will offer second-hand clothing and vintage apparel online through jcrew.com and ThredUp. “Resale is still quite small for us, but ultimately the goal is to grow a circular business where you can extend the life of a product and it’s profitable and it does really well,” said Liz Hershfield, senior vice president & head of sustainability for J.

Apparel 52
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Peloton appoints chief marketing officer

RetailDive

Leslie Berland most recently held the CMO role at Twitter and brings about a decade of experience from American Express.

Marketing 103
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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10 Must-Have Retail Skills for Sales Associates

Korona

No matter how effective your store’s marketing strategy is or how good your products are, the human factor remains the most essential element for achieving your objectives. And speaking of the human factor, your sales associates have the most important role in your customers’ satisfaction. They are responsible for greeting customers, answering their questions, ensuring their commitment to a purchase, and increasing the number of sales in-store.

POS 52
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Ulta names Samsung exec new chief marketer

RetailDive

Michelle Crossan-Matos, who also has 16 years of experience at P&G, succeeds Shelley Haus, who died in June.

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Party City files for Chapter 11 protection

RetailWire

Party City Holdco and some of its U.S. business units have filed for Chapter 11 bankruptcy as part of a plan with creditors to reduce the company’s debt load. The retailer said it has made a deal for $150 million in debtor-in-possession financing from a noteholder group that holds more than 70 percent of its debt. Party City said that its stores will remain open.

Retail 52
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Purple taps Sephora vet as chief of owned retail

RetailDive

Scott Kerby, who also previously held roles at Old Navy, Bath & Body Works, L Brands and American Eagle, reports to CEO Rob DeMartini.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Retail sales fell in November and December

RetailWire

Retail sales fell 1.1 in December following a revised decline of one percent in November, according to the Commerce Department. October’s sales were up 1.3 percent as many Americans began their holiday shopping early in 2022.

Retail 52
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12 best Wix ecommerce templates to inspire you (2023)

Omnisend

Reading Time: 7 minutes. You’ve probably heard of Wix in the same breath as Shopify. Wix has emerged as a top-tier site-building and hosting ecommerce platform. Wix continues to make site building easier for beginners. In fact, the user-friendliness of drag-and-drop functionality has made site building more accessible to new users. If you want to create a unique brand identity for your ecommerce store, you don’t want to overlook Wix templates.

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December wholesale price increases were lower than November’s

RetailWire

Wholesale prices in December were up 6.2 percent year-over-year, much lower than the 6.8 percent gain expected by economists and well below the 7.3 percent annual jump in November.

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NRF Retail’s Big Show: Day 3 Recap

Kibo

Day 3 marks the end of another NRF Retail Big Show, but we walk away armed with insights, data, and ideas that will help Kibo and our clients thrive in 2023 and beyond. On the last day, we heard from retail experts from Charles Schwab, Neiman Marcus, Bealls, Mondelez, and Poolwerx, covering economy trends, headless commerce, supply chain strategies, and distributed order management.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Adidas responds to fake emails sent out under its name

RetailWire

Two emails from a fake Adidas account went out this week to fashion influencers and others announcing the appointment of a former factory worker and union organizer as co-CEO of the company and the launch of a “pre-worn” collection. The sportswear giant, which has been accused of ignoring working conditions in the factories that produce its goods, denied the charges. “For more than 25 years, Adidas has taken a variety of measures to ensure fair and safe working conditions for w

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3 factors that affect email list quality

Liveintent

Whether you’re sending the occasional marketing email or a weekly newsletter, email list quality can make or break your email marketing program. Your email list quality can have a tremendous positive impact on your business by driving engagement and revenue or it can dramatically damage your business operations and profitability. In this blog post, we’ll explore three factors that impact email list quality, and steps marketers can take to improve it.

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Microsoft to lay off thousands

RetailWire

In a memo released this morning, Microsoft has confirmed plans to lay off around five percent of its workforce (roughly 10,000 people). The layoffs follow a cut of about one percent of Microsoft’s workforce in 2022.

Article 40
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Millennials and Gen Z drove luxury goods growth in 2022

RetailWire

Luxury goods consumers are becoming younger and wealthier, according to a report from Bain & Co. Sales within the segment are expected to grow between three and eight percent this year on top of a 22 percent gain in 2022.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio