Thu.Oct 03, 2019

A Strong Relationship With Customers: How to Build it with D2C


If you’re launching your direct-to-consumer business, you need to think about how you plan on building stronger customer relationships with the people you hope to buy from you.

Flexible B2B Ecommerce Payments Are Easier than Ever. What Are You Waiting For?


Can we be frank for a minute? Too many B2B firms are falling behind the payment technology curve, putting their… B2B Ecommerce

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Choosing the Right Offer: When to Cross-Sell and When to Upsell


Cross-selling and upselling is all about giving your customer the right solution for their unique needs. Whether you sell them a higher-quality/more comprehensive version of the product or an add-on to complement their purchase, both your customers and your bottom line come out ahead of the game.

New Retail Updates — Key Takeaways From Alibaba Cloud Summit 2019

Forrester eCommerce

Last week, I attended Alibaba Cloud Summit 2019 in Hangzhou, China.

Realizing ROI in an Omnichannel Rich Retail 4.0 Environment

Welcome to Retail 4.0. This is the land of opportunity where retailers connect with shoppers and drive sales in a way like never before. With this eBook, you’ll learn about the advanced technologies that are available to create a seamless integrated omnichannel experience.

Your PayPal Credit Review for 2019

Ecommerce Platforms

Welcome to your ultimate PayPal Credit review for 2019. If you've been looking for an interest-low business loan, you probably know your options are pretty limited. These days, it's not exactly easy to get your hands on capital for your company.

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Brian Beck, B2B ecommerce expert and author, on headless commerce [video]


In this short video, Brian Beck discusses why headless commerce is a great way for B2B organizations to future-proof their business. Headless commerce offers flexibility and allows for organizations to maintain an optimized frontend.

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Retailers: Stop Your Obsession With Fast, Free Delivery

Forrester eCommerce

For customers today, fast and free shipping is becoming the expectation, not a luxury. The conundrum: As shipping times decrease, and customer expectations increase, how do you deliver packages to shoppers inexpensively, effectively, and efficiently?

The 3 Best Rewards Programs in the Sharing Economy (and What Every Small Business Can Learn from Them)

It’s hard to remember a time when picking up a phone to book a hotel room or ordering a taxi was the norm. Today, when we want to do something, we want to be able to do it now.

Holiday Season 2019 Kicks Off!

Forrester eCommerce

Halloween may be weeks away – but retailers and brands started to prep for holiday well before summer, and consumers know it’s coming (Selfridge’s opened its Christmas Shop in late July).

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Real-time Personalization Guidebook: 10 Tips to Improve eCommerce Conversions

Conversion rate remains the most important metric for measuring success. This guidebook reveals 10 tips to improve eCommerce conversion rates, and insight into how an AI-powered personalization platform can dramatically improve performance.

Clayton Wood: A/B test your audience, make data-driven decisions and start building customized campaigns


Welcome to Growth Interviews! Welcome to Growth Interviews, the fun, stimulating and engaging series of conversations driven by digital business growth.

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How Sephora Gets Personalization Right


What sets top-performing brands, such as Sephora , apart from the rest? At a high level, the answer is simple: customer experience. When brands have successfully personalized their marketing across all channels , customers feel like the brand knows them.