Salsify

MARCH 16, 2023

Consumers have no shortage of highly personalized, exclusive, and convenient shopping experiences — both in-person and online.

Customer Experience 143

Customer Experience Customer Consumer 143

Forrester eCommerce

MARCH 16, 2023

I don’t follow the Eurovision song contest closely, but I know that ABBA famously won decades ago with “Waterloo” and that a few other contest winners – Celine Dion, Måneskin – have achieved global success afterwards. This year, though, an article about Eurovision got my attention.

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Article Other Customer Experience Management 349

Retail TouchPoints

MARCH 16, 2023

[Editor’s note: This is the third article in our series on AI in retail. Be sure to check out our other stories on consumer attitudes toward AI and store design applications.] Since OpenAI debuted ChatGPT a little over three months ago , “generative AI” has become a hot topic and no industry has been left untouched — least of all retail. “The advancements in just three months feel like they should have taken 10 years,” said Darren Hill, Chief Digital Office at BrandX , which owns the Bon-Ton bra

SEO 321

SEO Retail Merchant Services Social Media 321

Forrester eCommerce

MARCH 16, 2023

Last week, The Washington Post did a deep dive on how a publication used “commercially available” mobile data to out a Catholic priest as a Grindr user and visitor of a gay bar, ultimately forcing him to resign.

Mobile 195

Mobile Management Customer Marketing 195

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

MARCH 16, 2023

The turbulence of the past few years has left the world in a state of economic and political uncertainty, and the severity and impact of these varied events continue to unfold. What we know for sure is that consumer perceptions and choices are affected by culture, which also affects spending habits. To succeed in reaching potential customers where they are, your team must employ a culturally competent localization strategy to establish a competitive advantage.

Consumer 290

Consumer Leisure Technology Travel 290

Forrester eCommerce

MARCH 16, 2023

High Prices Have Bouyed Revenue Growth In 2022, the amount of money U.S. consumers spent (what the Bureau of Economic Analysis calls personal consumption expenditure, or PCE) increased by 9% over 2021. Not all of that is considered “real” spending – that is, people buying more stuff.

Consumer 195

Consumer Customer Experience B2C Customer 195

Forrester eCommerce

MARCH 16, 2023

Mobile World Congress 2023 shows that there is still a lot of dynamism in the tech sector and gives attendees insights into networks, cloud infrastructure, and the emerging world of connected solutions.

Mobile 195

Mobile Technology Customer 195

Retail TouchPoints

MARCH 16, 2023

Forward , a new accelerator program designed to help Black and Hispanic retailers overcome systemic hurdles, will fund an inaugural cohort of 25 early-stage companies with $20,000 each plus exclusive access to training developed in partnership with 1863 Ventures. The Forward program is sponsored by Square along with Social Change Fund United (SCFU) , which was co-founded by NBA champion and entrepreneur Dwyane Wade, one of the Forward program’s mentors.

Food and Beverages 278

Food and Beverages Beauty and Health Leisure Retail 278

Fastr

MARCH 16, 2023

Optimizing your ecommerce product pages is essential for driving sales and increasing conversions. A well-optimized product page can make the difference between a customer quickly moving on to the next website or making a purchase.

eCommerce 130

eCommerce Customer 130

FastSpring

MARCH 16, 2023

From 2015 to 2020, MapTiler doubled the number of countries where it has customers. The Swiss-based SaaS company now helps governments, enterprises, and SMBs in over 120 countries by providing maps API for web and mobile developers. I chatted with Tom Armitage, MapTiler’s Senior Technical Writer, about how MapTiler uses strategic partnerships to grow its global customer base. 1.

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Payments Payment Services Social Media Document 144

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailDive

MARCH 16, 2023

Josh Burris, who joined the supplement retailer in 2019, took over as CEO two years ago just after it exited bankruptcy with new ownership.

Retail 113

Retail 113

365 Retail

MARCH 16, 2023

Primark has announced a series of new initiatives aimed at promoting clothing durability and repair. The move is part of the company’s commitment to become a more circular business in line with its long-term sustainability strategy, Primark Cares. According to a leading climate action NGO, WRAP, wearing clothes for longer can significantly reduce the environmental impact of clothing.

Clothing 59

Clothing Workshop Fashion Channel 59

RetailDive

MARCH 16, 2023

Lime Crime CEO Andrea Blieden discusses the value Sally’s unique customer base offers as the brand rapidly expands its wholesale presence.

Customer 109

Customer 109

Smile.io

MARCH 16, 2023

If you ever Googled something you’re thinking of buying, you may have noticed ads popping up for that item on your social media feeds and the websites you visit. Commerce, social media, and how we interact with a brand have all become more connected than ever. Social media is an incredibly powerful tool for building a sustainable brand community.

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Social Media Omnichannel Channel Customer 59

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailDive

MARCH 16, 2023

The retailer will also open 200 locations this year as it looks to expand its shop-in-shop of products over $6.

Retail 124

Retail 124

RetailWire

MARCH 16, 2023

Dollar General posted a 5.7 percent gain in same-store sales in the most recent quarter as its customers purchased everyday staples but reduced spending on discretionary purchases.

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Customer Article 52

RetailDive

MARCH 16, 2023

Many kids get ideas about new products and brands by watching haul and unboxing videos, according to a report by Morning Consult.

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Ecommerce Guru

MARCH 16, 2023

E-commerce has revolutionised the way we shop, but with its convenience comes the risk of fraud. In 2020, e-commerce fraud […] The post <strong>E-Commerce Fraud: How to Protect Your Business and Customers</strong> appeared first on Ecommerce Guru.

eCommerce 52

eCommerce Customer 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

MARCH 16, 2023

An asset-light network of warehouse partners will help the company build its capabilities for merchants in a more cost-effective manner, its CFO said.

Fulfillment 104

Fulfillment Shopify 104

Korona

MARCH 16, 2023

On March 1st Square announced that they will be making several changes to their pricing and fees across different aspects of their company. According to the announcement, the decisions were made so that the POS provider “ can invest in our platform, create new features, and continue expanding the value Square provides its sellers.” These changes are effective starting April 11, 2023.

Payment Services 52

Payment Services POS Food and Beverages Payments 52

RetailDive

MARCH 16, 2023

While its parent company Best Buy experiences declining revenue, the outdoor furniture brand is nearly doubling its showroom footprint.

Outdoor 104

Outdoor 104

Pivotree Blog

MARCH 16, 2023

According to a recent analysis by the New York Times , inflation is down from its painful peak “but remains uncomfortably rapid.” With rising supply chain and operating costs—plus evolving consumer demands—commerce businesses feel the pressure to adapt. How can you survive and thrive? In this blog post, we’ll explore the impact of inflation on digital commerce.

Supplies 52

Supplies Subscription Definition Download 52

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

MARCH 16, 2023

Amid a raft of declines, revenue from third-party sellers was up year over year, and the brand will soon add Macy’s marketplace to the roster.

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Korona

MARCH 16, 2023

Whether you’re the proud owner of a charming thrift store or just getting started in the resale business , making your store stand out is vital to success. After all, in this ever-evolving retail landscape, customers have plenty of options, and you’ll want to make sure they choose you! So, how do you stand out? It can be overwhelming, but don’t worry, we have some tips and tricks to help you create an amazing thrift store shopping experience for your customers.

POS 52

POS Social Media Gifts Accessories 52

RetailDive

MARCH 16, 2023

The retailer acquired Precor in 2020 as a manufacturing subsidiary, but has been exploring the unit's sale as it restructures.

Retail 103

Retail 103

RetailMinded

MARCH 16, 2023

Digital transformation is good, but it has challenges that can become persistent blockers to its potential. A good example is the inefficiency of traditional monitoring tools in examining data flow in the systems involved in running a business. As a way of conquering emerging problems, business managers and owners in the retail industry have had to employ new approaches, such as observability, to help in data management.

Retail 52

Retail Customer Experience Improvements Books 52

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

RetailDive

MARCH 16, 2023

The shutdown of vendor United Furniture Industries pressured the discount retailer's e-commerce sales.

eCommerce 110

eCommerce Retail 110

Shopping Signals

MARCH 16, 2023

Are you an ecommerce store owner looking for ways to increase traffic and boost sales? You may have heard about the benefits of paid traffic and SEO, but do you know which is better for your business? Unfortunately, many ecommerce store owners focus solely on paid traffic, without realizing the risks involved. Ignoring SEO will cost you in the long run and result in lost profits.

SEO 52

SEO eCommerce PPC Payment Services 52

RetailDive

MARCH 16, 2023

The company faced high storage costs and inefficiency in its fulfillment operations as surplus stock piled up.

Toys 104

Toys Fulfillment Operations 104

Digital Doughnut

MARCH 16, 2023

Software companies today face numerous challenges in the rapidly changing tech landscape. Developing software applications, maintaining them over time, and adapting to new technology are just a few of the difficulties they must overcome.

Technology 52

Technology 52

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail