Retail TouchPoints

DECEMBER 14, 2022

Ever visited a retail customer service desk looking for a specific item and been told “The system says there are three in stock, but if they aren’t on the shelf, we don’t know where they are.”? Most shoppers have been in this frustrating position at least once (and most retailers, daily). While virtually every retailer uses inventory management software, they still suffer from stockouts, and often find that physical inventory counts don’t match what the software is reporting.

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Retail Automotive Technology Fulfillment 288

Forrester eCommerce

DECEMBER 14, 2022

(Part one in a two-part series) Effective and actionable key/strategic account plans are an elusive quest for many sales organizations. Throughout my 30-year sales career, I’ve pursued this quest as both a rep and a sales leader. Still, it remains one of the more challenging sales issues I’ve faced. The good news is that help […].

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Technology Operations 195

Retail TouchPoints

DECEMBER 14, 2022

Sears Hometown Stores , an offshoot of the original department store, has filed for Chapter 11 bankruptcy in Delaware. The company has less than $50 million in assets but between $50 million and $100 million in liabilities, according to court documents. The “original” Sears reached a $175 million settlement with former CEO Eddie Lampert in August 2022 to clear the way for a long-delayed bankruptcy plan.

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Document Department Stores Other Operations 277

Forrester eCommerce

DECEMBER 14, 2022

(Part 1 of a two-part series) In the recently published Forrester Landscape report, we define B2B sales intelligence as: Solutions that offer data, insights, and data management services to optimize sales efficiency and effectiveness. Companies use sales intelligence vendors to augment and enhance sales data about markets, accounts, prospects, buying groups, and contacts.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

DECEMBER 14, 2022

In recognizing the dynamic nature of Austin, Texas, the goal with Domain NORTHSIDE has always been to meet the need for a better mixed-use environment with innovative retail, hotel, office and residential experiences. Home to the Rock Rose entertainment district, the center is the latest evolution in mixed-use real estate in North Austin. The vision for Domain NORTHSIDE was to create a second downtown of sorts in North Austin.

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Forrester eCommerce

DECEMBER 14, 2022

The security analytics platform market is moving faster than it has in years, as demonstrated by these Wave results. Though Splunk still has a tight grip on the segment, competitors are finding opportunities to loosen its hold by addressing continued dissatisfaction with outdated pricing models. Hyperscalers like Microsoft are establishing themselves as top competitors through […].

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Forrester eCommerce

DECEMBER 14, 2022

The sophisticated B2B marketers and advertisers I talk to are always striving to achieve some form of omnichannel reach with closed-loop reporting to refine target audiences at scale with a small number of vendors — no easy task, even with good audience technology. The Beginning Of A New Era: Audience As A Strategy Audiences have […].

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B2B Omnichannel Technology Marketing 195

Retail TouchPoints

DECEMBER 14, 2022

RH has acquired two custom ateliers that serve the interiors trade: upholsterer Dmitriy & Co and furniture specialist Jeup, Inc. The Dmitriy & Co addition will support the luxury home design retailer’s launch of RH Couture Upholstery, while Jeup will serve the creation of RH Bespoke Furniture. The retailer has hired Dmitriy Founders Donna and David Feldman to lead the development of the upholstery business, and Jeup’s Founder Joseph Jeup to drive the furniture segment.

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RetailDive

DECEMBER 14, 2022

The brand was exploring a sale even before the pandemic, but the current environment isn’t ideal for a bankrupt company trying to figure out next steps.

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Retail TouchPoints

DECEMBER 14, 2022

Photo by Adam Mihal. Photo by Adam Mihal. Photo by Adam Mihal. Photo courtesy of Lids Hat Drop. Photo by Adam Mihal. Lids has adapted its LidsHatDrop.com online concept of selling limited-edition goods into a brick-and-mortar store, returning to the 29-year-old company’s roots in brick-and-mortar retail. The retailer’s new store in the Queens, N.Y. neighborhood of Jamaica, an area known for its devotion to hat culture, uses displays focused on aesthetics rather than team loyalties to appeal to c

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Retail eCommerce Platforms Accessories Arts 258

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailDive

DECEMBER 14, 2022

The industry group also said that consumers finished up more than half of their shopping earlier this month, with clothing topping their lists.

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Retail TouchPoints

DECEMBER 14, 2022

The Kroger Co. is expanding the scope of its delivery offerings through a new partnership with DoorDash that makes floral and sushi items from Kroger banner stores across the country available for same-day delivery on the DoorDash marketplace. The partners piloted the program in select geographies this fall and are now expanding to offer nationwide delivery from more than 900 of Kroger’s sushi locations and 1,600 floral locations in under one hour. “By offering customer-favorite sushi opti

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Merchant Services Gifts eCommerce Customer 257

GetElastic

DECEMBER 14, 2022

At Elastic Path, we aim to empower product merchandisers to create innovative, product experiences that drive conversion and revenue. Forrester research shows that 10-30% of commerce revenue comes from upselling and cross-selling via product bundles. Studies also show that brands can reduce their return rates by simply calling one of the items in a bundle a “free gift.

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Games Management Gifts Customer 78

RetailDive

DECEMBER 14, 2022

When it comes to supply chain ethics, retailers may no longer be able to cede responsibility to the brands they sell.

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Supplies Retail 111

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Digital Doughnut

DECEMBER 14, 2022

There’s a lot more to selling online than listing on an ecommerce site or posting products and services on your website. Ecommerce is about developing a relationship with your customers from piquing their interest to having them make a purchase.

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eCommerce Customer Social Media Search Marketing 59

RetailDive

DECEMBER 14, 2022

After a disappointing Q3 financial performance, the crafts retailer wants to achieve $200 million in cost savings by 2025.

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Retail 110

ChannelAdvisor

DECEMBER 14, 2022

ChannelAdvisor research confirms what you may have known for awhile: Marketplaces are hot right now and will continue to grow. We dare say they’ve become an essential avenue to grow profits significantly. . But it’s not as simple as flipping a switch and reaping the rewards. Launching new marketplace channels takes work — and includes several fees you may not have considered.

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eCommerce Payment Services Shipping Costs Payments 52

RetailDive

DECEMBER 14, 2022

Carla Vernón is already familiar with the business, having worked with current CEO Nick Vlahos on the brand’s Amazon platform.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

ChannelAdvisor

DECEMBER 14, 2022

ChannelAdvisor research confirms what you may have known for awhile: Marketplaces are hot right now and will continue to grow. We dare say they’ve become an essential avenue to grow profits significantly. . But it’s not as simple as flipping a switch and reaping the rewards. Launching new marketplace channels takes work — and includes several fees you may not have considered.

eCommerce 52

eCommerce Payment Services Shipping Costs Payments 52

RetailWire

DECEMBER 14, 2022

Companies that fire or demote workers as a result of union organizing activity may find themselves responsible for the financial consequences of their action on individuals who rack up late payment fees, healthcare costs and more. “Employees are not made whole until they are fully compensated for financial harms that they suffered as a result of unlawful conduct,” said Lauren McFerran, NLRB chair.

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Article 52

RetailMinded

DECEMBER 14, 2022

Retailers launching apps has become a common site. For large franchises, it’s a useful way to be more instantly available – even native – on a customer’s phone. They’ll find inspiration – be it for clothes, a household item, or food – and in the next second they’re browsing options. It removes barriers. Independent retailers are beginning to tap into this idea.

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RetailWire

DECEMBER 14, 2022

Sales of private label grocery products are on the rise as consumers look for less expensive ways to feed themselves and their families. Private labels offer retailers a higher margin alternative to national brand products. “We continue to expand and diversify our brands portfolio at every price point,” Kroger CEO Rodney McMullen said earlier this month on the supermarket giant’s earnings call.

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Consumer Retail Article 52

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Digital Doughnut

DECEMBER 14, 2022

What is the future of mobile applications? Find out here the latest trends to watch, including IoT, Swift, cross-platform development and more.

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Mobile Technology 59

RetailWire

DECEMBER 14, 2022

Concerns about a potential recession have begun to ebb as recent economic reports show inflation moderating and consumer purchasing remaining strong.

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Consumer Article 52

RetailDive

DECEMBER 14, 2022

The browser extension company has worked with other secondhand platforms such as eBay and Rent the Runway.

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RetailWire

DECEMBER 14, 2022

Bill’s Food Center, the only grocery store in Oregon, WI, has been sold to Hy-Vee. The store’s owners found it increasingly difficult to compete with resources that don’t match chain rivals. “We don’t have the capacity to put over 100,000 items into (an online shopping) system and can’t afford to pay employees to maintain that system with every new product,” said Linda Stace, whose father ran the business until three years ago when he died.

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Article 40

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

RetailDive

DECEMBER 14, 2022

The country used to make up most of the furniture maker's production capacity. Now it's around 30%.

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RetailWire

DECEMBER 14, 2022

Inditex, the parent company of Zara, raised prices five percent or more across some lines and saw its sales increase 19 percent year-over-year. The company posted a 24 percent gain in net profit.

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Article 40

Ecommerce Platforms

DECEMBER 14, 2022

Suppose you've already researched dropshipping and how to get started with it. In that case, you'll likely know it's one of the cheapest, quickest, and easiest ways to launch your own online store because you don't have to store, manufacture, or ship your inventory. But that doesn’t mean that dropshipping doesn’t come with challenges. Most notably: Sourcing and evaluating products.

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Shipping Costs Merchant Services Fulfillment Live Chat 197

RetailWire

DECEMBER 14, 2022

Mycelia, the substance that makes up the root structure of mushrooms, is being used to produce material that has the look and feel of leather without the cow. The leather goods market exceeded $400 billion in sales last year and is expected to grow to $720 billion by 2030.

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Marketing Article 40

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail