Mon.Jul 11, 2022

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How To Choose The Right Partner For Your Experience Transformation

Forrester eCommerce

We track the details of the digital experience services of 66 agencies, consultancies, and technology service providers, and we recently evaluated 14 of the most significant in The Forrester Wave™: Global Digital Experience Services, Q2 2022. The service provider best suited to your needs could be a boutique or a global giant. But which? In our […].

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5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)

Retail TouchPoints

If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee experience preferences) in a few words, it would go something like this: they’re different. Revolutionary even. This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and accomplishes everything faster than ever.

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Announcing the Forrester Enterprise Architecture Awards Semi-Finalists For North America.

Forrester eCommerce

Drum roll, please! After a few intense weeks of processing and judging submissions, we are now at an exciting moment! Announcing the seven semi-finalists among those companies nominated for the prestigious Forrester Enterprise Architecture Award 2022 for North America! Without further ado, the semi-finalists are (in alphabetical order): Arch Insurance Group Inc.

Customer 369
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413: The Harsh Reality Of Selling On Amazon Today With Liran Hirschkorn

My Wife Quit Her Job

Today I’m thrilled to have Liran Hirschkorn on the show. Liran is the founder of Incrementum Digital where he helps Amazon sellers grow their businesses. Over the years, he’s helped many clients grow to 8 and 9 figures and he has his finger on the pulse of Amazon. In this episode, we talk about the latest strategies to maximize Amazon sales.

Books 256
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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How To Kick-Start Your Innovation For Creating An Environmentally Sustainable Enterprise

Forrester eCommerce

Technologies such as cloud computing or energy consumption monitoring only marginally support sustainability efforts in traditional IT. How can R&D units and innovation leaders make the innovation process more environmentally friendly?

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CVS Pilots New Skin Care Concept at 3 Locations

Retail TouchPoints

CVS has unveiled a new shop-in-shop concept called Skin Care Center featuring solutions for skin health in three U.S. locations — New York City, Woodland Hills, Calif. and Walnut Creek, Calif. The new concept builds on the retailer’s BeautyIRL concept, which launched in 2018 and is now available at more than 50 locations. Through the Skin Care Centerspaces, which were developed in partnership with L’Oréal , CVS said it hopes to offer experiences formerly afforded only to those who shop prestige

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The 3 Pieces of Tech Every Ecommerce Operator Needs…Yesterday  

Retail TouchPoints

The bar is high in the land of ecommerce, with more consumers turning to online channels than ever before and bringing with them expectations set by their experiences with tech giants like Amazon and Apple. To keep up and stand out, retailers must be more than just first-class merchandisers with a great product — they must become tech experts, strategically deploying the latest cutting-edge solutions to constantly evolve all aspects of their ecommerce ecosystems.

eCommerce 288
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5 Tips for Creating an Effective Retail Strategy

Wiser

Any retail business without a solid strategy is bound to fail. It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. Several factors need to be considered so you can get shoppers to the shelf and making purchases.

Retail 146
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Kohl’s Highlights Brands that Give Back With Curated Discovery @ Kohl’s Experience

Retail TouchPoints

Kohl’s has launched Discover @ Kohl’s, an in-store experience that curates new, seasonally relevant brands throughout 600 locations and online at Kohls.com. The initial Discover @ Kohl’s experience — which runs from July through October — features a designated back-to-school area that highlights brands that incorporate a give-back purpose, as well as collections themed Get Outside, Fall Family Fun and For Women By Women, a selection of female-founded activewear.

Apparel 288
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Report: E-commerce sales to exceed $1 trillion this year

RetailDive

Online shopping is expected to grow despite concerns about inflation and a potential economic downturn, according to FTI Consulting.

eCommerce 140
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Giant Food Local Produce Boxes Return for the Summer

Retail TouchPoints

Greater Washington, D.C.-area grocery chain Giant Food relaunched its Local Produce Boxes that feature locally sourced items from farms within Maryland, Delaware and Virginia. The boxes are sold exclusively through the retailer’s Giant Delivers service through September 2022 or while supplies last. By offering the weekly service for a second year , Giant Food aims to promote food traceability and transparency while offering locally sourced, healthful products to customers. .

Supplies 276
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How Will Blockchain Change The Music Industry?

365 Retail

Did Napster really kill off the music industry? Well, it’ll depend on the person you’re asking. Like, some people will be affirmative to the question. However, people like me might argue against it and consider it a revolution of peer-to-peer music-sharing platforms. But, there’s something we can say for sure – it did change the music industry to some extent, just like blockchain.

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Instacart Aims to Improve Employee Experience with New Rewards Program for Order Pickers and Drivers

Retail TouchPoints

Instacart has launched a rewards program for its employees, called Shoppers, which offers workers incentives from both Instacart and third-party partners based on the number of orders picked and delivered. Called Cart Star, the rewards program has three tiers — Gold, Platinum and Diamond Cart, — with benefits increasing as Instacart Shoppers fulfill more batches (orders).

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Not all Customers are Equal, Some are More Equal Than Others

Digital Doughnut

Using data and insight to understand your customers has never been more necessary than right now. In this blog post we explore how you can identify your most valuable customers and why this is important to the ongoing success of your business.

Other 111
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Cryptocurrency Regulations In The United Kingdom – A Guide To Follow

365 Retail

In essence, Cryptocurrency isn’t really considered to be a legal tender model in the UK. But, the government of the nation is moving gradually to accept the same. As per CNBC, the UK administration has announced a plan to mint their own NFT recently in April, 2022. Even though the specifics are yet to be stated, it’s only a matter of time before the UK becomes a global leader in the Crypto market.

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Retail tech is enabling the store of the future, today

RetailDive

The COS smart store in California is leveraging the gStore digital retail app to combine the ideal aspects of e-commerce and in-store shopping and provide unique and personalized experiences that customers want but can only get in person.

eCommerce 103
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Benefits Of Affiliate Marketing For A Small Business

365 Retail

Affiliate Marketing! You might have heard a lot about this particular marketing strategy. . You might have seen a lot of businesses doing affiliate marketing and increasing their sales. But, as you are running a small business and have some budget constraints, you might be thinking about whether it will be suitable for you or not. . That is why we will guide you with the benefits of affiliate marketing that you can utilise for your small business.

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Spending habits are changing. Is your in-store marketing keeping up?

RetailDive

After years of isolated shopping and dining from home, people are eager to get back out into their communities.

Marketing 117
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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What’s an email hash?

Liveintent

Email hashing is the process by which an email is transformed into an encoded 32, 40, or 64 code via a hashing algorithm. This code is used to represent an email; in other words, it’s a unique identifier tied to individual email addresses. Think of it like your email address’ fingerprint. As the industry prepares for the third-party cookie’s deprecation, the hashed email will be essential in identifying and targeting audiences.

Channel 62
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Shoe companies pause hiring and investing as they brace for weaker sales

RetailDive

Concerns have shifted from supply chain to inflation and consumer behavior, according to the Footwear Distributors and Retailers of America.

Supplies 107
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Things You Need To Know About Cryptocurrency

365 Retail

Cryptocurrency! Most of us might have heard about these things, but not many of us have proper ideas and understanding about them. Cryptocurrency and the underlying technology are not just a form of digital cash. . They have the potential to transform the financial sectors along with a lot of other industries. . You might have heard the news that the Crypto market is performing well.

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Gap Inc. CEO Sonia Syngal steps down

RetailDive

Board chair Bob Martin has taken her place in the interim. Also, Walmart Canada chief Horacio Barbeito will lead Old Navy as of Aug. 1.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Metaverse And Cryptocurrency: How Does It All Work?

365 Retail

The Web 3.0, Metaverse, and Cryptocurrency. Besides being a hot tech buzzword, what else do they have in common? According to Motley Fool, both Cryptocurrency and Metaverse are intertwined with each other. And, they’ll soon become a part of Web 3.0 – a decentralised web controlled by us, the regular users. However, now, you may have a question. .

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Bath & Body Works changes return policy

RetailDive

In its updated guidelines the company will not allow the return or exchange of products that show excessive wear and tear.

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Top 5 Ways Blockchain Can Influence The Fashion Industry Positively

365 Retail

Blockchain is not only about Cryptocurrency. . The usage of Blockchain is really beneficial for several other industries as well. The finance and healthcare industry is implementing Blockchain for a more secure, streamlined, transparent and cost-saving solution. . On the other hand, the fashion industry also has just started to utilise the potential of Blockchain quite well.

Fashion 59
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Are sustainable returns possible in the mattress industry?

RetailDive

The products are big and bulky, making return logistics a complex operations problem for mattress retailers.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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How Will Blockchain Benefit The Banking Industry?

365 Retail

Blockchain is the current favourite of several industries. Especially the finance industry especially is utilising it really well. . Why not? . It has the potential to completely evolve the conventional system. Humans are the smartest creatures on this planet. So, we have to come up with smarter solutions. When we have a smarter solution, it is also a must to use that properly. .

Banking 59
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Walmart lashes back at FTC over money-transfer lawsuit

RetailDive

In a fiery rebuttal to the Federal Trade Commission lawsuit, the nation’s biggest retailer is already doing battle in the court of public opinion.

Retail 97
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The Creative Retail Awards and Save The High Street partner to promote the importance of store design and display in independent retail

365 Retail

The Creative Retail Awards and Save The High Street have formed a partnership to promote the importance of design and display in independent retail, with Save The High Street becoming sponsor of the Best Independent Store category at the 2022 Creative Retail Awards. The Creative Retail Awards is a dynamic and exciting annual event that recognises and rewards innovation and excellence in retail, leisure, and hospitality design, display and experience.

Retail 52
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Discover @ Kohl's to feature diverse, women-owned brands at 600 stores

RetailDive

The department store just turned away a takeover bid. Now it's joining the likes of Macy’s, Target and Walmart in overhauling its merchandising tactics.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio