Fri.Sep 03, 2021

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Cancel the “Cost Center” Culture In Customer Service

Forrester eCommerce

In my past 30 years in the contact center industry at organizations like RingCentral, Genesys, 8×8, and IBM, I’ve watched the same movie over and over and over again…too many contact centers are laboring under the tyranny of being a cost center with schizophrenic goals of making customers happy while “doing more with less”. This […].

Customer 506
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How to Run a Virtual Job Fair to Attract Top Marketing Talent

Kissmetrics

Virtual job fairs have been growing in popularity in recent years. Chances are, that’s only going to continue. Virtual job fairs can be the perfect way to initiate that first interaction between candidate and employer. How do you make sure yours is successful? Here is what you need to know. What Is a Virtual Job Fair? A virtual job fair is an online event that allows job seekers to network with potential employers.

Marketing 290
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Reports: Walmart Raises Minimum Wage to $12, Taps Instacart for NYC Delivery

Retail TouchPoints

In the midst of a tight retail labor market , Walmart is increasing its minimum wage $1 to $12 an hour , and will give raises to more than 565,000 of its 1.6 million workers in the U.S., multiple sources report. Additionally, the grocery behemoth is taking another stab at offering grocery delivery to New York City, this time through a partnership with Instacart , according to the Wall Street Journal. .

Supplies 276
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6 MarTech Trends in 2021 and Beyond

Kissmetrics

Are you hoping to identify MarTech trends that can help your campaigns be more effective and run more smoothly? As our marketing capabilities evolve, so do the tools we use to measure our successes and how we achieve that success. In this blog, we unpack the six biggest MarTech trends looming over the marketing industry and how you can use them to your advantage.

Marketing 278
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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The7 WordPress Theme Review (Sep 2021): Ecommerce Website Building at its Finest

Ecommerce Platforms

When opting to use WordPress/WooCommerce for your ecommerce store, you're opening up an incredible number of options for scaling your business, designing whatever you want, and implementing marketing tools through themes, plugins, and other extensions. But it all starts with a solid WordPress theme with page-building elements and sleek designs. That's why we decided to complete a review of The7 WordPress theme , seeing as how it has gained significant attention, high ratings, and hundreds of tho

eCommerce 104
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Walmart bumps up hourly pay by $1 for over 500K workers

RetailDive

As retailers compete for labor ahead of the holidays, Walmart is raising wages for front-end, food and consumable, and general merchandise workers.

Consumer 117

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August 2021 COVID-19 + Ecommerce News Roundup

ROI Revolution

Published September 3, 2021. Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. That’s 9% growth over Q1, amounting to a total of $4.5 billion in consumer spending in Q2.

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Macy's upgraded by S&P as sales recover

RetailDive

The retailer has been paying down debt and bringing in profits after last year's trials. But many of its pre-pandemic challenges remain.

Retail 111
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Angular 2 Vs AngularJS for E-Commerce: What’s the Difference?

Fabric Blog

Both Angular 2 and AngularJS are great for e-commerce, but which one you use for e-commerce depends on your needs. AngularJS is good for building small-scale e-commerce applications fast while Angular 2 is good for complex, scalable solutions that are high-performing and mobile-ready.

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Francesca's tests new concepts, including tween stores

RetailDive

The apparel chain is ready for some changes after emerging from last year's bankruptcy, CEO Andrew Clarke said in a recent interview.

Apparel 109
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Grocery shortages in Mississippi exacerbated by Ida

RetailWire

Southern Mississippi supermarket chains have been experiencing the same sort of supply chain disruptions as others around the country in recent months, and now the impact of Hurricane Ida has cleared many shelves of goods. Much of the demand is coming from Louisiana residents crossing the border in search of supplies. “We’ve been very busy since Friday morning with the influx of people coming from Louisiana,” said Chuck Clark, manager of Rouse, Diamondhead, Miss.

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The Weekly Closeout: Allbirds plans on 'hundreds' of stores and Best Buy bets on scooters

RetailDive

The DTC company is in the early phase of a store ramp up, and the electronics retailer launched an e-transportation category.

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D2C running shoe brand Hoka opens its first stores

RetailWire

Deckers-owned Hoka will tread into the physical store realm for the first time with two initial locations — on 5th Avenue in New York’s Flatiron neighborhood and on Melrose Avenue in West Hollywood. The stores will offer 3D foot scanning to provide the best fit and lockers so customers can change and take a test run in the shoes known for optimal cushioning.

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Retail Bubble – How to Come Out on Top In 2021

Retalon

Is there a retail bubble? It’s a tough time for retailers, but also a time that presents great opportunities. In the past, retailers with the largest size and quantity of physical locations dominated the retail landscape. This resulted in retail brands competing for real estate space and large quantities of brick-and-mortar locations being developed.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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In tight competition for workers, Walmart gives $1 per hour raise to 565,000 associates

RetailWire

Walmart will hike wages by $1 per hour for over a half million of its 1.2 million store associates, effectively raising the average hourly wage for Walmart’s U.S. store associates is $16.40. “Effective Sept. 25, associates in the Frontend, Food & Consumable and General Merchandise work groups will receive at least a $1 an hour raise. … It’s our third wage investment in store associates over the past year,” U.S.

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Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results

Retail TouchPoints

In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However, the relationship between the customer experience and the marketing teams is often disconnected. This disconnect can be particularly harmful, as Forrester’s research shows that today’s consumers do not differentiate between the brand experience and the customer experience.

Marketing 306
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Supermarkets try but fail to get the Jewish holidays right

RetailWire

Challah on sale for Passover? A pyramid-shaped matzo promotional display? Folks have had a lot of fun posting such snafus on social media, but getting Jewish holiday merchandising right is seriously hard for many grocers.

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How GlassesUSA.com Uses AR, Computer Vision and Dynamic Recommendations to Enhance Online Eyewear Shopping

Retail TouchPoints

Many retailers are now looking for ways to offer customized products, but in the world of prescription eyewear customization has always been the name of the game. That’s a key reason that the category has been so difficult to bring online. . “There are no two people with the same exact eye correction, so you can’t just have a stock of product,” said Ben Blanki, Director of Product Labs at GlassesUSA.com in an interview with Retail TouchPoints.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Long-delayed weddings send jeweler Signet’s sales skyward

RetailWire

Sales more than doubled in the most recent quarter vs. year ago for Signet, owner of the Zales and Piercing Pagoda jewelry chains, as couples who were forced to postpone their weddings due to the pandemic finally made plans and bought rings. It’s a “rising tide of engagements,” commented Virginia Drosos, Signet’s CEO.

Jewelry 40
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Apple may face $200 billion U.S. class-action suit from app developers

RetailWire

An “edutainment” app maker based in New Jersey has been trying to organize a class action lawsuit against Apple, claiming the company uses “stealth” monopolistic practices in controlling payments via its approved apps. Primary Productions is citing an incident in which Apple rejected admission of the developer’s app because it included a way of using blockchain payments.

Article 40
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Sweetgreen co-founder takes heat for odd vaccination remarks

RetailWire

A LinkedIn post written by CEO and co-founder of Sweetgreen, Jonathan Neman, co-founder and CEO of Sweetgreen is being met with a storm of criticism over his range of opinions and theories on the root causes behind the COVID-19 pandemic. Among Mr. Neman’s contentions is that obesity and poor eating habits have left many more susceptible to the virus. “78% of hospitalizations due to COVID are obese and overweight people,” wrote Mr.

Article 40
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CDC’s recommendations against traveling could undercut Labor Day commerce

RetailWire

Business was good again at many vacation destinations around the country this summer, and towns are hoping to draw big crowds for Labor Day weekend, the penultimate seasonal money-maker, with music events and festivals. The Centers for Disease Control and Prevention, however, issued a set of recommendations that may convince the unvaccinated to stay at home.

Travel 40
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib