Mon.Oct 17, 2022

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Questions to Ask When Setting CX Metrics Goals

Forrester eCommerce

This past summer, I participated in my first century cycling ride – 110 miles through eastern Massachusetts. My goal was simple…to not be the last person across the finish line. I met my goal, almost crawling across the finish line dragging my bike behind me. As expected, my overall time was high. So, I’ve already […].

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With SHEIN Exchange Launch, Retailer Uses Resale to Mend its Wasteful Fast Fashion Ways

Retail TouchPoints

SHEIN has launched SHEIN Exchange, an integrated online peer-to-peer resale platform for buying and selling previously owned SHEIN products, created in partnership with Treet. The launch was fueled by community-created Facebook groups and social platforms where SHEIN customers displayed their interest in a resale destination where they could buy and sell preowned items without the barrier of platform fees.

Fashion 312
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How 50 Retailers And Brands Competed With Amazon’s October 2022 Prime Event

Forrester eCommerce

On October 11th and 12th, Amazon held its Prime Early Access Sale, intended to “give [Prime] members a chance to kick off the holiday shopping season early.” Last year, we found that 30% of US online adults started their holiday shopping in October or earlier, so it’s not surprising that Amazon, along with other major retailers, […].

Events 195
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How Carter’s is Committing to People, Planet and Product

Retail TouchPoints

Social impact, brand purpose and environmental influence are all driving decisions for consumers and employees alike. In a global survey of 30,000 consumers, Accenture Strategy found that 63% of consumers prefer to purchase from purpose-driven brands. Meanwhile, McKinsey found in its survey of managers and frontline employees in the U.S. that 72% believe purpose should come before profits.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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EasyGift Review: Is This Shopify App Worth The Hype?

Ecommerce Platforms

Customer experience remains the name of the ecommerce game in 2022. Amongst a sea of online stores, the best way for yours to stand out is if you can honestly wow your customers – not only with an engaging customer journey unique to your brand but also with thoughtful gestures. This stat speaks for itself: 42% of customers will pay more when offered a warm and friendly customer experience, and for 73%, CX is a deciding factor in their buying decision.

Shopify 193
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Second Apple Store Votes to Unionize as NLRB Files Unfair Labor Practices Complaint at NYC Location

Retail TouchPoints

A majority of associates at the Penn Square Apple store in Oklahoma City have voted to unionize with representation by the Communications Workers of America (CWA) as the Apple Retail Union/CWA, according to the CWA. The workers, who organized under the name Penn Square Labor Alliance, are the second group of Apple associates to unionize their store.

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Four Lessons for Leading with Purpose: How Lion Brand Yarn Is Reaching the New Values-Driven Consumer

Retail TouchPoints

As a leader, it’s always a challenge to help your business compete and thrive in a volatile business environment. These days, given the high rate of inflation, the ongoing supply chain challenges, and lingering public health challenges — just to name a few! — the environment feels more volatile than usual. And that’s why your brand’s purpose matters more than ever.

Consumer 254
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Effective Display and Design Ideas for Your Store

365 Retail

People are visual creatures. We process things through visual cues, and a big part of our decision-making is based on what we see. It is why it’s vital that you carefully think of your store design and layout and strategically display your merchandise to attract more customers to check it and increase the chances of them purchasing your products. Here are fantastic design and display ideas that you can try in your store. .

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Walmart Partners with Straight Talk to Enter Wireless Provider Category

Retail TouchPoints

Walmart will serve as the exclusive provider of Straight Talk Home Internet, which offers affordable, prepaid fixed service without a contract or credit check, making these services widely available to more users. Straight Talk Home relies on Verizon 100 Mbps 5G and 50 Mbps 4G LTE networks along with Wi-Fi 6 Dual-band for $45 per month, plus a $99 router that customers can install and connect to multiple devices.

Retail 191
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Is Kohl’s ready for a change?

RetailDive

Activists are at it again, pushing the department store to improve its results. But some observers say it must do more than shake up its board.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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10 Tips To Help Customers Find Your Products — in Any Channel

Pivotree Blog

Have you mapped your customer journey lately? Chances are it’s a bit of a roller coaster. But the wild ride almost always starts the same: a customer finds your product or brand. . As consumers, we all understand the drive to find products that meet our needs. We want seamless ways to buy and get the products. And we naturally give our business to companies we trust.

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Is your OMS working for you?

RetailDive

As ecommerce continues to grow and processes get even more complex, there is a need for an OMS that can model logistic activities and handle the operational intricacies of the various stores and warehouses.

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Infographic: The State of TikTok Advertising

ROI Revolution

Whether you love it or hate it, you can’t deny that TikTok has taken the world of social media advertising by storm. In fact, the average TikTok user spends around 46 minutes per day on the platform. On top of that, TikTok advertising revenue is expected to nearly double between 2022 and 2024! In this infographic, you’ll uncover current stats about the state of TikTok advertising and walk away with a comprehensive understanding of where it’s been, where it is now, and where it&

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Shein jumps into resale

RetailDive

The fast-fashion site has launched a way for its U.S. customers to buy and sell secondhand items via its mobile app.

Fashion 131
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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SEO Tips to Rank Your Products Higher on Amazon

Digital Doughnut

Find out how to get your product on Amazon's first page by following our advice. What is SEO for Amazon? How does it function, too?

SEO 98
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How to Sell a Shopify Store in 2022

eCommerce CEO

Shopify is a powerful ecommerce platform used by millions of stores. It allows you to create your own online shop without a developer or programming. Read more.

Shopify 87
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Millennials, Gen Z to spend the most on Halloween, study says

RetailDive

Spending on the holiday is expected to rise this year, but inflation is spooking some customers.

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HelloFresh launches in Ireland

365 Retail

HelloFresh, the recipe box company, today launches in Ireland. HelloFresh has carried out detailed research with Irish customers to understand their food preferences, and to create a high-quality menu that will provide varied options for all tastes. Through its launch in Ireland, HelloFresh is investing in the country by operating a local supply chain along with sourcing ingredients from local suppliers and farmers.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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3 technology tips to help retailers triumph this holiday season

RetailDive

The 2022 holiday shopping season will be unlike any other. Here’s how tech can help retailers triumph.

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Many parents still finding formula is in short supply

RetailWire

Roughly one-third of households that feed their babies with infant formula found it difficult to find suitable supplies of the product last month, according to a survey by the U.S. Census Bureau. Formula out-of-stocks reached 30 percent in July, months after Abbott Laboratories was forced to close a plant due to contamination concerns. The factory has since reopened and the federal government has taken steps to bring new suppliers into the market in hopes of avoiding future shortfalls.

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After years of litigation, Toys R Us’ creditors reach resolution with former execs

RetailDive

A judge approved a settlement in a lawsuit brought by suppliers and others the toy retailer owed money to when it collapsed in bankruptcy.

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FDA rule change clears way for Walmart to sell over-the-counter hearing aids

RetailWire

Walmart is now able to sell hearing aids without the need for a doctor’s prescription due to a rule change made by the Food and Drug Administration. “Offering easy access to OTC hearing aids, something that seems quite small, is a solution that can improve our customers’ health outcomes and their ability to live better and healthier,” said Dr.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Goat Group agrees to buy streetwear marketplace Grailed

RetailDive

The sneaker resale site is chasing growth after evolving into a hub of secondhand and new fashion, including apparel and accessories.

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Apple Store associates in Oklahoma City are second to vote to unionize

RetailWire

Employees at an Apple Store in Oklahoma City have voted to unionize, making the location the second of the company’s 270 in the U.S. to do so. Workers at the store expressed happiness with their pay and benefits but took issue with the store management’s perceived subjective decision-making around job assignments and performance evaluations.

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Bonobos appoints new CEO

RetailDive

John Hutchison held leadership positions at The North Face, Nike and TRX. He fills the role Micky Onvural exited in January.

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Lower shipper container costs not reflected in the cost of goods

RetailWire

The cost of shipping containers has fallen from high price records set in September 2021, but the reduction has not trickled down to the prices of products they carry. Several factors have played into continuing high prices on retail store shelves, including labor costs, rising gas prices and excess inventory. Mike Graziano, a consumer products analyst at RSM, expects that prices will come down at some point. “It’s going to really depend on the product that’s being sold and the company tha

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Pivotree Realigns Business Units to Drive Greater Operating Efficiency

Pivotree Blog

Commerce, Data Management and Supply Chain take center stage as business units are given more responsibility and autonomy in managing growth initiatives. TORONTO , Oct. 13, 2022 /CNW/ – Pivotree Inc. (TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions, announced today it is realigning some of its corporate functions to its existing Business Units (BUs) of Commerce, Data Management and Supply Chain, following three record

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Beyond Meat COO leaves company following arrest

RetailWire

Beyond Meat COO Doug Ramsey has left the company following his arrest last month due to an apparent road rage incident in which he was alleged to have physically attached another driver. Mr. Ramsey, who had been suspended by Beyond Meat following the incident, had his last day with the company on Oct. 14.

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Black Friday email marketing tips for 2022 - tips, ideas, and examples

Funnel.io

Black Friday is one of the biggest consumer shopping days of the year. While the holiday season seems to start earlier every year, a great Black Friday email marketing campaign can set up your business for year-end sales success.

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Target CEO recommends proper nutrition, rest and exercise for peak job performance

RetailWire

Target CEO Brian Cornell said that he learned that taking care of himself led to better results in his career. Mr. Cornell said that he had found himself getting too little sleep, drinking too much coffee and not leaving time for exercise and relaxation at an earlier point in his career and discovered that more effort didn’t translate into results.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib