Forrester eCommerce

MAY 16, 2022

AIOps builds upon observability and monitoring to develop deep AI driven insights that enhance human judgements. As we move from monitoring to AIOps, we also move from a reactive to active, then proactive footing before establishing the predictive capabilities AIOps promises. Biomedical devices function the same way. They use the body's telemetry and then act on it before harm is done.

Technology 307

Technology 307

Retail TouchPoints

MAY 16, 2022

As its name implies, Direct to Consumer (DTC) retail seeks to appeal directly to consumers with a brand they will recognize and seek out. But as this part of the industry grows more crowded, DTC retailers are finding it tougher to make their mark. Overcoming this challenge requires DTC companies to leverage their advantages as specialty retailers in order to deliver highly targeted messages that lay out their value proposition, while also delivering a personalized experience that a broader marke

Social Media 304

Social Media Specialty Retailers Presentation Apparel 304

Forrester eCommerce

MAY 16, 2022

When compared to traditional coding, the benefits of low-code platforms are well understood. Namely: speed, agility, and expanding the developer pool. This last benefit (expanding the developer pool, especially to citizen developers) is the focus of much of the market – and understandably so, given its transformative potential. However: does lowering the technical bar to […].

Marketing 195

Marketing Technology Customer 195

Retail TouchPoints

MAY 16, 2022

Third-party marketplaces have emerged as one of the biggest growth opportunities for retailers this year, with companies from Macy’s and Bed Bath & Beyond to Giant Food and Michaels launching marketplaces (or announcing plans to do so) in the last six months alone. Albertson’s will soon join that mix as well, and the company’s Senior Director of Marketplaces Jasmin Krdzalic gave attendees at last week’s Retail Innovation Conference & Expo a sneak peek at what he and his team are building

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Beauty and Health Outdoor Consumer Customer 297

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Omniconvert

MAY 16, 2022

Discover how customer churn analysis helps you understand why customers stopped buying from your store and find out what you need to fix to see churn rates drop. The post Customer churn analysis: Understanding why customers leave appeared first on Omniconvert Ecommerce Growth Blog.

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Customer Blog eCommerce Customer Retention 147

Retail TouchPoints

MAY 16, 2022

The key to a consumer’s heart involves much more than offering convenience or an appealing product assortment, according to Retail Innovation Conference and Expo keynote speaker Ken Hughes. To really reach today’s customers, retailers need to create loving relationships with them. In the session titled Love is a Verb: Rethinking Relationship Building in a ‘Digital Retail’ World , Glacier Consulting CEO Hughes explained how dealing with his own divorce allowed him to reflect on how retailers can

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Improvements Customer Retail Consumer 250

Retail TouchPoints

MAY 16, 2022

Loop Returns , the return platform for Shopify brands such as Allbirds , FIGS , Princess Polly and Chubbies , has joined with its competitor Happy Returns by PayPal to offer box-free, label-free drop-off for U.S. consumers at 5,000 Return Bars across the country. The Shopify brands use the Loop platform to help them retain revenue with returns, which Loop says occurs on 40% of exchanges.

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Merchant Services PayPal Shopify Consumer 238

ROI Revolution

MAY 16, 2022

Social media app usage has soared throughout the pandemic as consumers become more digital-centric. That means a slew of rising social media platforms like TikTok, LinkedIn, and more have been emerging and growing in previously unpredicted ways. We conducted a survey of over 170 digital marketing professionals from a wide range of industries and business types to help you navigate the constantly changing social media ecommerce landscape.

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Social Media B2B Food and Beverages Download 78

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. The retailer was rewarded with double-digit sales growth in 2020 and again in 2021. At the Retail Innovation Conference & Expo held May 10-12 in Chicago, Rick Gomez, EVP and Chief Food & Beverage Officer at Target, revealed the critical role grocery played in this success story, as well as how the retailer plans to make it eve

Food and Beverages 229

Food and Beverages Omnichannel Fulfillment Retail 229

SheerID

MAY 16, 2022

First responder verification ensures you’re able to seamlessly and securely create a first responder discount or rewards program.

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Retail TouchPoints

MAY 16, 2022

IKEA U.S. has partnered with SunPower Corp. to enable IKEA Family loyalty program members to purchase home solar solutions that can generate and store their own renewable energy. The program, called Home Solar with IKEA, is expected to launch in select California markets in fall 2022. “At IKEA, we’re passionate about helping our customers live a more sustainable life at home,” said Javier Quiñones, CEO and Chief Sustainability Officer at IKEA U.S. in a statement “We’re proud to collaborate with

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Consumer Customer Other Marketing 204

RetailDive

MAY 16, 2022

Hedge funds have been pressing for everything from new leadership to company spinoffs at some mainstay industry players.

Retail 100

Retail 100

Digital Doughnut

MAY 16, 2022

Advanced technology has altered your life for good. There is no looking back anymore. However, you want to make the best use of technology to increase your business too.

Technology 72

Technology Mobile 72

RetailDive

MAY 16, 2022

Despite the lost sales, the eyewear brand grew revenue by 10.3% year over year and 18% from 2019. But profitability continues to weigh on the company.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Forrester eCommerce

MAY 16, 2022

Synopsys announced its intention to acquire WhiteHat from NTT for $330 million in cash. WhiteHat was acquired by the Japanese telecommunications provider NTT back in 2019. The subsidiary was later rebranded to NTT Application Security. In the press release, Synopsys emphasized the strength of the WhiteHat brand, its dynamic application security testing (DAST) offering, and […].

Telecommunications 74

Telecommunications 74

RetailDive

MAY 16, 2022

Tennis apparel has been a priority since the company launched its Wilson Sportswear unit last year and is the "main growth vehicle" of that business.

Apparel 77

Apparel 77

365 Retail

MAY 16, 2022

After much anticipation, ISE finally arrived in grand style at the Fira de Barcelona, Gran Vía (10-13 May). With a total 43,691 unique attendees from 151 countries, making 90,372 visits to the show floor, exhibitors reported busier than expected booths and many fruitful business connections. This was the first full ISE show since February 2020, when ISE said farewell to its previous home in Amsterdam and initial signs looked good for a busy week as queues began to form at the opening turnstiles.

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Events Presentation Technology Management 64

RetailDive

MAY 16, 2022

Somer Webb comes from sporting goods manufacturer Kent Outdoors. The DTC company also announced the addition of two new board members.

Sporting Goods 84

Sporting Goods Outdoor 84

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Canadian Special Events

MAY 16, 2022

In 1976, I was 16 years old, the same time Steve Jobs was building the world’s first computer in his parent’s garage. No one knew then how this idea would come to dominate us today and in those years, most of us had no education on how to use it either. When interviewed years ago by Rolling Stone magazine, Steve Jobs said, “But it’s not a faith in technology.

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Magazine Events Technology Management 52

RetailDive

MAY 16, 2022

Chief Operating Officer Don Hendricks is taking the post in the interim, replacing Nir Patel, who is leaving to become COO at GameStop.

Operations 74

Operations 74

eCommerce CEO

MAY 16, 2022

Social commerce is becoming increasingly popular with online shoppers – and retailers are taking notice. In addition to having an online store, it’s worth it. Read more.

Retail 52

Retail eCommerce 52

RetailWire

MAY 16, 2022

Walmart has created a program to recruit and train college graduates with the goal of putting them in store manager positions within two years. The College2Career, which kicked off with two graduates this spring, is looking to bring in nearly 1,000 applicants by the summer. Participants in the program start off with $65,000 a year guaranteed. Store managers can earn more than $200,000 annually.

Management 52

Management Article 52

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

MAY 16, 2022

Nir Patel is the retailer's second operations chief in a little over a year.

Operations 57

Operations Retail 57

RetailWire

MAY 16, 2022

A gun attack on shoppers at a Tops Friendly Markets store in Buffalo, NY, left 10 people dead. The alleged shooter targeted primarily Black shoppers in what is being described as a racially motivated attacks. The Buffalo attack follows previous mass attacks on grocery stores. A Walmart Supercenter in 2019 was the site of an attack focused on Latinos and immigrants that left 23 dead.

Marketing 52

Marketing Article 52

Customer Communications Group

MAY 16, 2022

Our fifth annual Retail Customer Brand Loyalty Study reveals how consumer shopping behavior and the factors affecting brand loyalty have changed since 2021. Plus, customer retention statistics and insights to guide your organization’s loyalty initiatives. The post Factors Affecting Customer Loyalty and Increased Brand Loyalty in 2022 appeared first on CCG.

Customer Loyalty 40

Customer Loyalty Customer Retention Customer Consumer 40

RetailWire

MAY 16, 2022

McDonald’s has determined that it cannot continue doing business in Russia and is seeking a “local buyer” to negotiate a sale. “The humanitarian crisis caused by the war in Ukraine, and the precipitating unpredictable operating environment, have led McDonald’s to conclude that continued ownership of the business in Russia is no longer tenable, nor is it consistent with McDonald’s values,” the company said in a statement.

Operations 40

Operations Article 40

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

iQmetrix

MAY 16, 2022

iQmetrix is extremely proud to be celebrating the 20-year anniversary of its partnership with one of its very first clients: Tom Harris Cellular, Canada’s largest Telus and Koodo authorized retailer.

Retail 26

Retail POS Omnichannel Management 26

RetailWire

MAY 16, 2022

Financially overextended consumers and a lack of governmental oversight have Marshall Lux, a fellow at the Mossavar-Rahmani Center for Business and Government at the Harvard Kennedy School, worried that buy now, pay later programs are leading consumers, particularly younger ones, to take risks that blow up in their faces.

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Consumer Article 40

iQmetrix

MAY 16, 2022

iQmetrix sat down with two leaders at Tom Harris Cellular, Canada’s largest Telus and Koodo retailer, to discuss and celebrate their 20-year partnership.

Retail 20

Retail POS Management Omnichannel 20

RetailWire

MAY 16, 2022

Perrigo Company, which makes store brand formula for retailers including Amazon.com and Walmart, said that it will not be able to catch up with increased demand this year that has arisen due to an infant formula shortage caused by a recall of formulas manufactured by Abbot Laboratories.

Retail 40

Retail Article 40

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail