Thu.Jan 16, 2020

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The Three Megatrends For Customer Service In 2020

Forrester eCommerce

Customer service is hard. Connected customers compare your service experiences not just with your competitors but also with the best experiences that they’ve had with consumer brands. They broadcast poor experiences, which leads to abandoned purchases, lost sales, and brand erosion. Modernizing customer service operations takes a long-term investment in AI and automation to better […].

Customer 285
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The Best Sources for Ecommerce News and Information in 2020

BigCommerce

Staying on top of what’s going on in the ecommerce industry, as well as learning about new business models, strategies, and…

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The best and worst of branding in 2019

Forrester eCommerce

Late last year, I sat down at my desk, fountain pen in hand, surrounded by a mountain of notes I’d assiduously compiled through the year, ready to recap the year in branding. As the sticky notes chaos receded, and unified themes emerged, I realized that I need to call upon the wisdom of a village […].

B2C 221
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How To Use Email Retargeting In Your Marketing Strategy

Omnisend

Many people visit websites every day. They do that for different reasons, including active shopping online. However, 98 out of 100 customers leave the website without making a purchase, even if they look at items and consider buying them. Customers face various barriers when it comes to making a purchase from your site, as shown above. Key ones include Read more The post How To Use Email Retargeting In Your Marketing Strategy appeared first on Ecommerce Marketing Automation | Omnisend.

Marketing 180
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Top 10 Marketing Trends 2020 Can Kill Your Business If Ignored [Free Market Research Template]

MakeWebBetter

SERP results are overflowing with the same search query asked millions of times. What are the top marketing trends 2020? Like everyone is talking of chatbots, personalization and social commerce, augmented reality and bla bla bla. But, no one is reaching the depth of future possibilities. Getting a good number of hits, clicks, a good […]. The post Top 10 Marketing Trends 2020 Can Kill Your Business If Ignored [Free Market Research Template] appeared first on MakeWebBetter.

Marketing 145
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How to Measure Customer Satisfaction for Ecommerce

Omnisend

Maintaining happy customers allows your business to grow sustainable and make money. However, ignoring customers and their desires can cause losses for your business. “Elementary, my dear Watson” – would say Sherlock Holmes. Although many businesses track this information, others may struggle to do it. Luckily, doing so is easier than it seems.

eCommerce 131

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5 Shopify Alternatives to Consider in 2020

Omnisend

Shopify has established itself as a strong brand in the ecommerce world. Since businesses need a way to sell their products online, Shopify provides tools and resources that allow them to do so with as little headache as possible. While an ecommerce business can integrate email marketing to Shopify stores, some business owners find the Read more The post 5 Shopify Alternatives to Consider in 2020 appeared first on Ecommerce Marketing Automation | Omnisend.

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Feature Announcement: Display Cross-Sells in the Shopping Cart for Popup Storefronts

FastSpring

We understand how important it is to make the most of every sale. This is why we developed a new feature to make it easier-than-ever to display cross-sell offers in the built-in shopping cart for Popup Storefronts. Keep reading to learn more about this new cross-selling feature available now in FastSpring’s most innovative checkout, the Popup Storefront.

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Looking for Seamless Omnichannel Personalization? In-Store Tech Might Be Your Solution

Sailthru

Personalization is like a jigsaw puzzle: the different pieces have to fit together seamlessly. Otherwise, the big picture doesn’t turn out quite right. Take omnichannel personalization, for example. It’s a recurring highlight in Sailthru’s annual Retail Personalization Index that digital and in-store experiences should be linked… but in most cases, they aren’t.

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What is eBay’s Retail Revival Program?

ecomdash

Looking to take your storefront online? Learn more about eBay's program and how it enables small businesses to stay local and sell global. The post What is eBay’s Retail Revival Program? appeared first on Ecomdash.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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2020: Creativity, Innovation, Excellent Execution & Courage for a Winning Strategy

Dynamic Action

There are three fundamental mantras that will fuel growth, drive profitability and nurture stronger relationships with consumers for 2020 and beyond.

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Dynamic Yield recognized by Frost & Sullivan as Global Visionary Innovation Leader in Personalization Engines

Dynamic Yield

As part of its Best Practices research report, Frost & Sullivan named Dynamic Yield as Visionary Innovation Leader in the Personalization Engines Market. The post Dynamic Yield recognized by Frost & Sullivan as Global Visionary Innovation Leader in Personalization Engines appeared first on Dynamic Yield.

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3 Ways to Use a Blog to Boost Your Retail Business

Heartland

If you own a retail business, you know that generating foot traffic—both online and in store—can be a challenging task. After all, it takes a great deal of communication skills to reach out to your customers and target audience. This is why many business owners have turned to blogging to attract potential clients. A blog allows you to connect your retail business with customers in an engaging way.

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Dynamic Yield Named Visionary Innovation Leader in Personalization Engines market by Frost & Sullivan

Dynamic Yield

Dynamic Yield today announced it has received the Global Visionary Innovation Leadership Award for Personalization Engines from Frost & Sullivan. The post Dynamic Yield Named Visionary Innovation Leader in Personalization Engines market by Frost & Sullivan appeared first on Dynamic Yield.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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No One Likes the Word Moist

Talkoot

A game-changer is born. There are times in a person's career where you are part of something inspiring and innovative. I have been lucky during my 20-year career to have a few of these experiences but honestly, most of the day-to-day is focused on maintaining customer satisfaction or incremental progress through simple features and strategies. Like changing a light bulb or getting some new furniture.

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What is Customer Acquisition and Why is it Important for Sustainable Growth?

Smile.io

For any entrepreneur, getting your first customer is definitely something to celebrate. You’ve been working for months, or maybe even years, to build your business, and someone has finally appreciated that hard work and decided to make that first purchase. It’s exciting! In those early stages, acquiring that first customer is all that you’re thinking about.