Mon.Jun 29, 2020

article thumbnail

Digital-First Customer Service Solutions Emerge As Their Own Software Category

Forrester eCommerce

Customers expect more from customer service organizations. They expect you to value their time, to make engagement easy, and to deliver answers and resolutions in a highly personal manner and in the context of their actions and journeys. Your customers use self-service as a first point of contact with a company and turn to digital […].

Customer 495
article thumbnail

Lowe’s Dedicates Another $100 Million To Frontline Associate Bonuses

Retail TouchPoints

Lowe’s will pay its frontline employees an additional $100 million in bonuses, bringing the retailer’s total commitment to associates and communities during the pandemic to more than $450 million. The money is being offered to recognize the work they have done for the company during the COVID-19 crisis. All active hourly associates in Lowe’s U.S. stores, distribution centers and store support centers will receive the bonuses in mid-July.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

FORRward: A Weekly Read For Tech And Marketing Execs

Forrester eCommerce

NIST Commits To Renaming Racially Suggestive Technology Terms From Aunt Jemima and Uncle Ben’s to Lady Antebellum and the Dixie Chicks, we’ve seen a wave of rebranding sparked by ongoing anti-racism protests. Now, it’s moving beyond consumer-facing brands and groups. The National Institute of Standards and Technology (NIST) — the nonregulatory agency that publishes standards for federal activities — announced last week that it plans to remove terms […].

Marketing 379
article thumbnail

The Case For Subscription Service In CPG

Retail TouchPoints

The wide adoption of digital channels has dramatically disrupted the way consumers shop, and the recent COVID pandemic has exponentially increased the velocity of that change. Consumer expectations have shifted to where convenience, speed, experience and personalization have become table stakes for the way they engage with the purchase of everything from airplane tickets to diapers.

article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

How To Sell Art Online – The Complete Guide for 2020

Ecommerce Platforms

According to statistics, the online art market grew 9.8% in 2018. This means that now is the best time to start selling your art online. However, if you want to be successful, it definitely pays off spending some time learning how to sell art online. While selling your art online is not difficult, there are a number of steps involved. That’s why we’ve put together this guide where we’ll talk about what you need to consider before selling your art online, discuss different options for selling art

Arts 197
article thumbnail

DTC Brands Must Upgrade Shopper Experience To Capitalize On COVID-19 Disruptions

Retail TouchPoints

Direct-to-consumer (DTC) brands have fared well during the COVID-19 crisis, and that trend will likely continue, at least for the near future: 24% of consumers say they’ll be more likely to purchase directly from a brand’s web site once their respective state and national restrictions lift, while 9% of shoppers are now more likely to purchase from a DTC brand, according to recent data from Scalefast.

More Trending

article thumbnail

Albertsons IPO Falls Short Of Projections But CEO Remains Optimistic

Retail TouchPoints

Prior to the long-planned Albertsons IPO on June 26, the retailer believed the stock offering could raise up to $1.3 billion , based on a target of selling 65.8 million shares at a price of $18 to $20 per share. Reality came in the form of 50 million shares sold at $16 apiece, for an $800 million IPO value. Albertsons CEO Vivek Sankaran told CNBC that he was pleased about the IPO despite its not meeting expectations, blaming overall stock market volatility for the shortfall rather than the retai

article thumbnail

How To Automate Your E-commerce With Ontraport Marketing?

MakeWebBetter

Selling online? Yes! And should I count you among those, who are strong believers of hard work? And don’t tell me, you are still managing your marketing leads, generating sales manually? AHEM! AHEM! As a process-driven person, I am a strong believer in automation; and after researching a lot, what I found is. If you […]. The post How To Automate Your E-commerce With Ontraport Marketing?

eCommerce 144
article thumbnail

Filipino Specialty Supermarket Seafood City To Launch Online Store

Retail TouchPoints

Seafood City Supermarket , which sells Filipino specialties and general grocery items in 32 stores in the U.S. and Canada, is rolling out its first-ever online store and mobile app for consumers within the delivery or pickup radius of its locations. The retailer has tapped Local Express , an e-Commerce platform for independent grocers, as its white-label technology provider.

article thumbnail

Cathedral City launches Minis 5s into the convenience channel

TalkingRetail

Cathedral City has expanded its range of ‘Cheddar Minis’ with a five-pack format, available exclusively to convenience and discount stores. The new, netted five-pack snacking cheese will enable smaller stores to meet growing consumer demand for take-home cheese snacks. Anca Lazar, senior brand manager for Cathedral City Snacking, said: “Snacking on cheese is becoming increasingly.

Channel 132
article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

7-Eleven Hawaii Forms Partnership To Offer Home Delivery

Retail TouchPoints

7-Eleven Hawaii has partnered with Vroom Delivery to offer home delivery for many of the items it stocks. The service will cover prepared foods like Spam Musubi and pork hash, as well as grocery staples, snacks and beer. Delivery options will initially be available in select areas of Honolulu, with plans to roll out the program across the islands. “We are excited to be working with Vroom Delivery to offer this service, especially given the current circumstances,” said Masayuki Imada, Merchandisi

eCommerce 162
article thumbnail

Post Office resumes travel money service

TalkingRetail

Post Office Travel Money is re-activating its branch pre-order operation which was suspended at the start of lockdown. Customers can now order more than 60 currencies online for next day home delivery or collection from all 11,500 Post Office branches. A same-day online click-and-collect delivery will also be available at a selected number of branches.

Travel 129
article thumbnail

Nike anticipates layoffs as it accelerates digital strategy

RetailDive

The job cuts are not related to losses incurred by the pandemic, a company spokesperson said, and savings will be reinvested in the retailer's priorities.

Retail 134
article thumbnail

WKD unveils new variant

TalkingRetail

WKD is to introduce a new Lemon variant in July. The new flavour will be available in 700ml glass bottles, in both standard and price-marked pack (PMP) formats, retailing at £2.99. WKD Lemon, which has the same 4.0% ABV as the brand’s existing flavours, is being launched with a selection of trade deals to incentivise. This story continues at WKD unveils new variant.

Retail 128
article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

article thumbnail

Employee Spotlight: Nick Jones, Inside Sales Representative, and Home DIY Expert

FastSpring

FastSpring’s Employee Spotlight is a Q&A series that features the hardworking, intelligent, and fun people that make FastSpring great. Get to know the fantastic team behind the ecommerce platform! In this post, we’re featuring our Inside Sales Representative, Nick Jones! What is your current role at FastSpring? I am currently an Inside Sales Representative at FastSpring.

Hobbies 95
article thumbnail

Buxton unveils new media campaign

TalkingRetail

Buxton Natural Mineral Water is launching a new media campaign, which builds upon the success of the 2019 campaign that championed rising stars of dance, sport and music. The campaign, entitled ‘Don’t Give Up, Rise Up’, is being supported by a £1.8m spend which spans across TV, out of home, social, and digital channels. The. This story continues at Buxton unveils new media campaign.

Channel 118
article thumbnail

How CBL's journey to the brink lays bare the risks to malls

RetailDive

The REIT skipped an interest payment and signaled it may not survive as the pandemic disrupts rent payments and the entire retail ecosystem.

Retail 126
article thumbnail

Nisa introduces mobile app for partners

TalkingRetail

Nisa has released a new free mobile app to make it easier for partners to trade with the symbol group. The application is designed as a simple, no cost tool that will help retailers in a wide range of activities including ordering, price checks and delivery tracking. It also directs retailers via intelligent push notifications. This story continues at Nisa introduces mobile app for partners.

Mobile 97
article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

article thumbnail

Rite Aid looks to buy time on debt as it posts $73M Q1 loss

RetailDive

The drugstore retailer's sales boomed in the first quarter as it remained on the "front lines" of the COVID-19 crisis, but it still failed to turn a profit.

Retail 110
article thumbnail

The eCommerce Growth Show ep 10: Integrate direct-to-consumer (D2C) business at home

Omniconvert

We have arrived at episode #10 of the eCommerce Growth Show. This is so exciting because the best is yet. The post The eCommerce Growth Show ep 10: Integrate direct-to-consumer (D2C) business at home appeared first on ECOMMERCE GROWTH Blog.

article thumbnail

Gap, Kanye West announce Yeezy collaboration

RetailDive

The struggling apparel retailer bills it as coming full circle with the designer, who worked at a Gap store as a teenager.

Apparel 124
article thumbnail

Types of customers and how to segment them

Omniconvert

To ask ourselves why customers are essential for businesses would sound like debating if flying is possible for humans without. The post Types of customers and how to segment them appeared first on ECOMMERCE GROWTH Blog.

article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

article thumbnail

Optimistic retailers look to open new stores amid pandemic

TalkingRetail

Independent retailers who have seen business boom during the coronavirus pandemic are looking to consolidate their position by buying up new stores and carrying out refurbishments, early indications suggest. Property agent Christie & Co says it has seen visits to the retail section of its website soar by 40% over the past month. Steve Rodell, This story continues at Optimistic retailers look to open new stores amid pandemic.

Retail 86
article thumbnail

Microsoft to close its physical stores

RetailDive

The tech giant is investing in its digital storefronts while transitioning to virtual customer services.

Customer 105
article thumbnail

One Stop unveils summer campaign

TalkingRetail

One Stop’s latest promotion will see it giving back to customers during the Covid-19 crisis, helping them to enjoy summer, with promotions and multiple chances to win prizes including a luxury forest break, smart TV, electronics, and garden games. The campaign, ‘Summer Fun Sorted’, will be highlighting a weekly deal to increase footfall promoted by.

article thumbnail

BK/Popeyes/Tim Hortons parent sees a sales comeback beginning

RetailWire

Restaurant Brands International, the parent company of Burger Kings, Popeyes and Tim Hortons, saw its sales fall by more than 30 percent in mid-March as locations were forced to close due to the novel coronavirus outbreak. With locations reopening, sales are beginning to come back. Popeyes saw its same-store sales jump in the “very high 20s” last week and Tim Hortons posted a decline in the mid-20 percent range.

73
article thumbnail

Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

article thumbnail

Waitrose boosts shopping slots in the capital

TalkingRetail

Waitrose has opened a third online fulfilment centre in London to significantly increase the availability of delivery slots for customers in and around the capital. The centre, in Greenford, West London, will be opened and operated with logistics company Wincanton. The joint approach builds on a 20-year relationship with Wincanton and will help ensure the.

article thumbnail

Coronavirus leads to increased use of plastics

RetailWire

Demand for flexible packaging, primarily plastic, in the U.S. is forecast to jump by 10 percent this year, up from three percent in 2019, on coronavirus-related demand. “Our sales are going through the roof. As long as the virus is around people will continue to buy packaged,” said Emerald Packaging CEO Kevin Kelly.

59
article thumbnail

News UK reduces margin on The Times

TalkingRetail

News UK has revealed that a price increase on the weekday edition of The Times is to be accompanied by a cut in terms. From July 6 the Monday to Friday editions will rise by 20p to £2, but the publisher is adjusting the percentage margin that retailers receive to 21%, bringing it in line. This story continues at News UK reduces margin on The Times. Or just read more coverage at Talking Retail.

Retail 75
article thumbnail

Starbucks hits pause on social media ads

RetailWire

Starbucks has announced that it will put a hold on social media ads while it talks to civil rights organizations about their concerns surrounding hate speech online. The coffee giant’s actions follow others, including Ben & Jerry’s, Coca-Cola, Dove, Eddie Bauer, Levi’s, Patagonia and REI, that have pulled advertising on Facebook over that platform’s perceived lack of action as it relates to hate speech.

article thumbnail

How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio