Wed.Dec 22, 2021

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Targeting Truth In The Misinformation Age

Forrester eCommerce

Gen Z schools America once again. 23-year old Peter McIndoe from Memphis started a movement that went viral: Birds Aren’t Real. The movement propagated a conspiracy theory that the US government replaced all birds with drones sent to spy on its citizens. The movement drew thousands of followers, including 75K on Twitter, 360K on Instagram, […].

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Autonomous Delivery Robots Now Roam the Cincinnati Airport

Retail TouchPoints

A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG). Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. Customers receive status updates on their phone and a unique QR code that can be scanned by the robot’s top camera, to open its secure compartment and retrieve their it

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Meet Your New Technology, Architecture, & Delivery Analyst

Forrester eCommerce

When did you join Forrester? I began my latest career adventure with Forrester in November, 2021. The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. Together, we’ll accomplish great things. I have always focused on delivering […].

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The Existential Threat to Ecommerce

Retail TouchPoints

By all accounts, the pandemic was a boon to ecommerce. A McKinsey Report noted that lockdown orders crammed a decade’s worth of ecommerce growth into just 10 months. More people began shopping online, and all shoppers purchased a wider range of product categories that way ( Instacart turned a profit thanks to the public’s general desire for contactless shopping).

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Shipping Workflow Tips for Ecommerce Retailers

ecomdash

It’s likely your shipping workflow that can be optimized to make it more efficient and cost-effective – and to create more happy customers. The post Shipping Workflow Tips for Ecommerce Retailers appeared first on Ecomdash.

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Best Buy Builds on Commitment to BIPOC Businesses via Search for New Suppliers

Retail TouchPoints

Best Buy is working with online sourcing platform RangeMe to help it discover and work with a more diverse range of suppliers. The partnership builds on the retailer’s commitment to spend at least $1.2 billion with Black, Indigenous and people of color (BIPOC) and diverse businesses by 2025 to increase representation in the tech industry. Some of the retailer’s efforts include: Providing advice and product feedback to emerging BIPOC companies; Helping BIPOC businesses deal with sourcing question

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Luxury’s ‘Paradigm Shift’ to Online: COVID Necessity Becomes Growth Engine

Retail TouchPoints

After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales of personal luxury goods will finish out the year 29% higher than last year, at $324.3 billion — a 1% increase from pre-pandemic times in 2019. But like much of the world, the luxury sector looks very different today than it did in 2019. Prior to the pandemic, many luxury retailers had been resistant to the idea of moving online, but COVID left them little choice.

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How To Connect WooCommerce And Insightly?

MakeWebBetter

There was no such thing as CRM tools. When it is getting more and more hard to do business and get customers, there it is. -Anonymous Resources were quite limited earlier. Whatever you attempted to sell, would sell out quickly. You wouldn’t even have to make an extraordinary effort. It was a buyer’s market at […]. The post How To Connect WooCommerce And Insightly?

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Mastercard Buys Personalization Platform from McDonald’s

Retail TouchPoints

McDonald’s made headlines when it acquired the personalization solution provider Dynamic Yield in March 2019 for a reported $300 million. Now the QSR chain is selling the tech company to Mastercard , although Dynamic Yield will continue to work with McDonald’s as a client. Working across both online and offline channels, Dynamic Yield delivers individualized content and offers based on factors including past purchases, page views, time of day, current store traffic and trending products.

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Perspectives in E-Commerce: Key Trends, Challenges and Actions for 2022

ChannelAdvisor

This time of year brands and retailers are in the midst of the holiday rush as consumers hurry to buy gifts for family and friends. But, as 2021 winds down, it’s time to think about the bigger picture and look at what we’ve seen and learned in e-commerce as we head into 2022. Lessons Learned. We know that the pandemic impacted retail sales and the consumer journey over the past couple of years. .

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Pandemic headlines may be deterring last-minute shoppers

RetailDive

Super Saturday's traffic declines indicate that news of the omicron variant may be interfering with consumer confidence, which could worsen in the new year.

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Perspectives in E-Commerce: Key Trends, Challenges and Actions for 2022

ChannelAdvisor

This time of year brands and retailers are in the midst of the holiday rush as consumers hurry to buy gifts for family and friends. But, as 2021 winds down, it’s time to think about the bigger picture and look at what we’ve seen and learned in e-commerce as we head into 2022. Lessons Learned. We know that the pandemic impacted retail sales and the consumer journey over the past couple of years. .

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10 ecommerce metrics & KPIs you must measure in 2022

Omnisend

Reading Time: 8 minutes. To make your ecommerce business a success, tracking ecommerce metrics that have the most impact on your store’s revenue is an absolute must. Keeping your fingers crossed and merely checking the total sales at the end of the month isn’t a great way to measure your store’s performance. In this article, we’ll show you what top ecommerce KPIs (Key Performance Indicators) and metrics you should track and optimize to build your ecommerce empire.

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A Pea in the Pod opens concept stores in Chicago, NYC

RetailDive

The retailer is planning on opening "a handful" of retail stores in its top customer locations across the U.S.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Types of Business Licenses for Small Businesses

Korona

In most states in the U.S., starting a retail or other types of business requires specific business licenses. For example, If you want to open a liquor store , convenience store , bar, or any other place where alcohol is served, you need a liquor license that gives you the right to sell liquor or any other alcoholic beverage. There are several types of business licenses, and the requirements vary depending on your business, location, services provided, etc.

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Skechers goes through board shakeout

RetailDive

Four longtime board members are out, a new director is in, and an investment firm is pushing for more cash for shareholders.

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5 Mistakes To Avoid When Buying Bulk Bags For Your Retail Business 

RetailMinded

Packaging plays a vital role in the retail sector. It protects products in various ways. For instance, it helps keep fresh products longer. It’s because, with proper packaging containers, no moisture can reach the products within them. It ensures your products stay in fresh condition for a long time. . Another benefit of packaging is to prevent products from breaking.

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Gopuff's SVP of business on a 'massive' growth year and what's ahead for 2022

RetailDive

Daniel Folkman talks about the company's acquisition strategy, its growth in grocery and why marketing will be a big focus next year.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Again today, Amazon Web Services is having issues

RetailWire

According to various online monitors, Amazon Web Services (AWS) is experiencing connectivity problems today, the third time in a month that the service has made headlines for causing disruptions with such customers as Slack, a platform relied on for company communications by many home office workers. Earlier this month, an AWS service disruption showed up in connectivity problems at Alexa, Ring and Disney Plus, among others.

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How Do You Connect Your CRM and Order Management System?

Fabric Blog

A customer relationship management (CRM) is a tool that handles customer data like contact information and past purchases. On the other hand, an order management system (OMS) tracks orders and automates order management tasks. So how do the two of them work together?

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Starbucks union fever spreads to D.C.

RetailWire

Hoping to follow the lead of a Starbucks store in Buffalo, NY — the first ever to unionize — workers at a Washington, D.C. Starbucks are working with SB Workers United to organize. In a letter sent to the chain and made public, the union explained that workers did not view this as a reactionary decision based on particular workplace grievances. “We see unionizing as a fundamental and necessary way to participate in Starbucks and its future as partners,” the letter read.

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25 email sign-offs to get you sky-high response rates

Omnisend

Reading Time: 6 minutes. We spend so much time polishing our email subject lines and the body text. We include bullet points, mark the key terms in bold, and even check the whole thing with Grammarly. Twice. And yet, we usually end our emails with “Looking forward to hearing from you” when there are many more impactful email sign-offs—at least 25 of them!

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Striking Kellogg workers approve 5-year contract

RetailWire

The union representing Kellogg workers has ratified a deal, ending a high-profile, three-month long strike at plants in Michigan, Nebraska, Pennsylvania and Tennessee. In recent weeks, the cereal manufacturer drew the ire of President Biden and Sen. Bernie Sanders when management threatened to replace striking workers with non-union employees. Among the concessions from management that sealed the deal was giving up a contentious two-tier benefits system.

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Comprehensive Guide to NFTs for Marketers

Kissmetrics

You’ve likely heard of NFTs already. But did you know they can be used in marketing? NFTs are taking the art and technology world by storm. The Nyan Cat GIF was recently sold for $600,000, for example. What, exactly, are NFTs and why should marketers care? Is it just another buzzword? Maybe—or maybe not. Here’s what marketers need to know about NTFs, including how you can leverage them to grow your business.

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Sen. Warren blames high supermarket exec salaries for price hikes

RetailWire

In a tweet on Monday, Massachusetts Senator Elizabeth Warren reposted an NBC News article covering the controversy over escalating food prices. Clearly Sen. Warren is not buying inflation as the primary cause. “Giant grocery store chains force high food prices onto American families while rewarding executives & investors with lavish bonuses and stock buybacks,” she wrote. “I’m demanding they answer for putting corporate profits over consumers and workers during the pa

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McD’s sells tech firm it bought to personalize its drive-thru experience

RetailWire

McDonald’s bought the Dynamic Yield about three years ago with the goal of using the firm’s personalization and decision logic technology to help improve how it handles customer transactions at its drive-thrus. Yesterday, company management disclosed that it is selling Dynamic Yield to Mastercard. The acquisition, reportedly worth $300 million, represented McDonald’s biggest purchase to date.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Key tech companies pull out of in-person CES show

RetailWire

Meta (Facebook), Twitter, T-Mobile, Amazon and Amazon’s subsidiary, Ring, are among the exhibitors that have canceled their participation in the CES 2022 in-person conference and exhibition scheduled for Jan. 5 – 8 in Las Vegas. Although the Consumer Technology Association is insisting that all attendees show proof of vaccination against COVID-19, exhibitors are wary of sending their personnel “due to the spike in Covid cases across the country in the past week,” as per a

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Candy canes suppliers fail to meet demand this Christmas

RetailWire

Not only are candy cane manufacturers dealing with the same sort of labor shortages and supply chain bottlenecks affecting other consumer products categories, but as it happens winter winter holiday non-chocolate sales, which include the peppermint twist delights, are up more than 34 percent year-over-year. Consequently, Hammond’s Candies, the largest candy cane maker in the U.S., has made the tough decision to stop taking new orders, and Doscher’s Candy Co.’s could only produ

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Columnist: Pandemic’s ‘shock to the system’ brought needed change to retail

RetailWire

It is Bloomberg editor Matthew Townsend’s contention that, as bad as the shakeout has been for many retailers and their employees, the hardship brought on by COVID-19 and subsequent variants triggered a shakeout of the industry and adoption of much needed technology, bringing “overdue changes that will fortify the sector for years to come.” He goes on to say, “For all the human misery the coronavirus has brought, it’s not hard to make the case that the pandemic will ultim

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