Mon.Aug 10, 2020

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The New Normal For Customer Experience: Join Our Keynote At Summit Asia Pacific

Forrester eCommerce

As the pandemic peaks and wanes, businesses rethink their customer experience strategies and engagement models throughout the entire customer lifecycle – for some the change is a radical one. The immediate urge to ensure their own health safety means that customers may temporarily sacrifice their personal comfort, but they will demand more trust and reliability from companies they choose to do business with.

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DICK’S Sporting Goods Adds Six New Discount Concept Stores

Retail TouchPoints

In June , DICK’S Sporting Goods launched its two new discount-focused store concepts — DICK’S Sporting Goods Warehouse and OVERTIME by DICK’S Sporting Goods — with the opening of five Warehouse and three OVERTIME locations. This month, the retailer will open five more Warehouse stores and one additional OVERTIME location. DICK’s also is expanding the footprint of its predominant DICK’S Sporting Goods brand with four new stores and one combination DICK’S and Golf Galaxy location

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eCommerce Fraud 101: A Guide to the Risks Facing DTC Brands

ESW

Taking your DTC brand online opens up a world of possibilities. Increased sales, stronger customer relationships and cross-border expansion to name a few. It also comes with a unique set of challenges. While no business owner likes to think about how malicious actors or even their own customers could scam them, hiding your head in the sand doesn’t achieve anything. eCommerce fraud is part and parcel of selling online, but you don’t have to be a victim.

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RetailWire: Should Walmart Reinstate In-Store Returns During A Pandemic?

Retail TouchPoints

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days. Many retailers suspended returns in the early weeks of the pandemic, but most seem to have reinstated them in forms modified for associate and consumer safety.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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The 3 Best Tools for Designing Ebay HTML Templates in 2020

SellBrite

eBay provides entrepreneurs of all experience levels with a way to build a successful ecommerce business. But with great opportunity comes great competition. In the case of eBay, that competition is 25 million other sellers. To convert shoppers, you must make it clear why they should buy from you. A strong brand tells shoppers “why,” but to do so on a marketplace, you have to get creative.

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WSJ Report: Amazon And Simon In Talks To Turn Vacant Mall Anchors Into DCs

Retail TouchPoints

Space vacated by JCPenney , Sears and other anchor retailers in Simon Property Group malls could be turned into Amazon distribution centers, according to reports of talks between the two companies reported by The Wall Street Journal. The article did not say how many locations were being discussed. According to CoStar data from Q1 2020, before JCPenney’s bankruptcy filing in May and its announcement of the pending closure of 242 stores , the retailer had a presence in 48% of all U.S. malls, takin

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Leveraging A Chief Supply Chain Officer To Enhance the Retail Experience

Retail TouchPoints

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience. Enter the Chief Supply Chain Officer (CSCO). Up until recently, it was rare for someone with a supply chain background to be elevated into the C-suite; the “CSCO” role (before it was invented) often f

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5 Ways Voice Technology Can Improve The Customer Experience

Omniconvert

It’s no secret that if you want to stand out in today’s increasingly saturated and competitive digital world, you need. The post 5 Ways Voice Technology Can Improve The Customer Experience appeared first on ECOMMERCE GROWTH Blog.

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The C-Store Collective offers retailers Covid-19 audit deal

TalkingRetail

Consultancy The C-Store Collective is offering TalkingRetail.com and Independent Retail News readers a special offer to help them protect their stores amid the coronavirus pandemic. The C-Store Collective – made up of Jonathan Rons, John Heagney and Mike Igoe – have launched their new Covid Audit powered by GoAudits, which for a limited time is.

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Glossier lays off retail employees, closes stores for the rest of 2020

RetailDive

The buzzy DTC beauty brand won't reopen its stores this year, and "possibly for the duration of the pandemic," CEO Emily Weiss said in a blog post.

Blog 129
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Shop Local Week aims to help the high street bounce back

TalkingRetail

Consumers across the country are being urged to take part in Shop Local Week (10-16 August) to help local businesses rebuild from the coronavirus pandemic. Shop Local Week resources, including digital assets for businesses, consumers and associated organisations, are being distributed to small businesses to help them to engage local customers with the shopping experience.

Consumer 139
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Retail suppliers are still under strain — and it could hurt everyone

RetailDive

Stores are open, but vendors face longer payment terms and financial uncertainty, which could hit retail shelves just as the holidays ramp up.

Retail 135
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Yop unveils digital campaign

TalkingRetail

Yogurt drink brand Yop is set to launch a campaign to “further champion its mission of celebrating teenagers who follow their own path”. The campaign will launch kick-off in September and run across digital platforms, featuring Strawberry and Raspberry 500g bottles and the new Strawberry 180g bottles, supported by in-store and online shopper activity.

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COVID-19 boosts contactless payment adoption: NRF

RetailDive

Retailers have increasingly provided contactless payment options, but are concerned about higher transaction fees associated with the services.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Quorn brings back consumer favourite

TalkingRetail

Quorn is bringing back “one of its most sought-after products”, followed by a summer marketing campaign. The campaign kicks off with the return of Quorn’s Swedish Style Meatballs (300g; £2), which were removed from the portfolio last year, “following huge consumer demand”. Phil Watson, commercial director at Quorn Foods UK, said: “Our Quorn Swedish Style.

Consumer 122
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Q&A: Why a buy now, pay later payment option can increase sales and customer loyalty

RetailDive

Every retailer has the goal of driving greater customer loyalty and increasing conversions, but many overlook a critical area – how customers pay for services and goods.

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Coca-Cola kicks off Premier League shirt giveaway

TalkingRetail

Coca-Cola European Partners is running an on-pack giveaway offering consumers the chance to win a Premier League club shirt. Shoppers who enter online will be entered into a prize draw to win a club shirt from one of 20 Premier League sides. The promotion is running until October across nearly 300 million large bottles and.

Consumer 118
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Amazon reportedly in talks with Simon on vacated department store spaces

RetailDive

The e-commerce giant is eyeing mall properties for fulfillment centers, according to a Wall Street Journal report.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Ferrero expands Christmas portfolio with £3m investment

TalkingRetail

Ferrero is expanding its seasonal portfolio for Christmas 2020, including novelties, figures, and boxed chocolates. Levi Boorer, customer development director at Ferrero, said: “Christmas is always an important point in the calendar for the confectionery industry, presenting a great opportunity for shoppers to enjoy the festive spirit. “It’s important therefore that we offer the right.

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Best Practices for D2C Technology Strategy | Salsify

Salsify

Brand manufacturers must think about their technology strategy while attempting to balance the desire to go direct-to-consumer (D2C) and managing continued market uncertainty. But how can this be accomplished successfully?

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Consumers in favour of increasing contactless spending limit

TalkingRetail

One in three UK consumers would like to see a further increase of the current £45 contactless spending limit, new research reveals. A YouGov survey of more than 2,000 consumers, commissioned by digital payments software and solutions provider ACI Worldwide, found that among those in favour of an increase, 40% say they want the limit to.

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Reduce costs and increase sales with efficient sales territory management

TradeGecko

Businesses define sales territories as the grouping of clients into geographical, demographic, and/or other quantifiable metrics such as sales potential and ordering history. In a 2018 survey conducted by SMA (Sales Management Association) , 76% of companies assign territories by geography.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Nisa unveils summer drinks campaign

TalkingRetail

Nisa has launched a summer drinks promotion to help retailers drive footfall and sales. The event, which runs run until 25 August, offers competitive pricing and deals on a wide range of drinks, perfect for enjoying in the sun. Some of the summery tipples on offer include Kopparberg Mixed Fruit 10x330ml and Old Mout cider.

Events 94
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How much does it cost to open a Shopify store?

TradeGecko

Shopify is a fast growing eCommerce platform, offering businesses the opportunity to set up an eCommerce store at affordable rates -- much lower than other eCommerce platforms. If you’re looking to start building your very first business, Shopify is an easy solution.

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Roberts unveils hybrid breakfast snacks range

TalkingRetail

Bakery brand Roberts is set to launch a range of breakfast-inspired snacks “as demand for healthy snacks grows”.

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The Future of Ecommerce in 2020 and Beyond

Algopix

2020 will be remembered as a remarkable year for eCommerce. Covid-19 has markedly driven online sales and altered shopping habits for many consumers. As an eCommerce marketer, you need to identify shifting trends and adjust your business strategies accordingly. In this interview with Mike Begg from AMZ Advisers , Ori Greenberg, Algopix’s CEO , offers his observations on the online sector today, predicts upcoming trends, and provides vital tips to keep your sales strong in volatile times.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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How to Boost Retention using AI-Powered Ecommerce Personalization Strategies

Omniconvert

Artificial intelligence is affecting nearly every industry, and the ecommerce sector is no different. In short, the era of AI. The post How to Boost Retention using AI-Powered Ecommerce Personalization Strategies appeared first on ECOMMERCE GROWTH Blog.

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FORRward: A Weekly Read For Tech And Marketing Execs

Forrester eCommerce

Mobile Advertising Comes Under Scrutiny Most data deprecation discussions center on cookies and web browsers. But, two recent moves broaden the aperture to include mobile environments too. First, Apple announced iOS 14, which will prompt users on whether they want to let an app track them or “ask app not to track.” If a user picks the latter, the app can’t access Apple’s […].

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Kettle Chips rolls out festive-themed design for sharing packs

TalkingRetail

Kettle Chips is set to launch a Christmas-themed packaging across eight of its core sharing packs, in a move designed to tap into “consumer insight that Kettle is the preferred brand to take to a friends’ house”. The wrapping paper design features a bow and a blank gift tag “so that shoppers can add a.

Gifts 82
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J. Crew nixes store closures after $130M in landlord concessions

RetailDive

The bankrupt apparel retailer may have been running too many stores before the pandemic, but it's reopening almost all of them now.

Apparel 95
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio