Forrester eCommerce

JUNE 8, 2018

What are the CX trends that will impact customer loyalty and help you build competitive advantage? Look at what China reveals about the future of customer experiences. Until only a few years ago, most CX pros would have scoffed at talks of China as an innovator. But this has changed at breathtaking speed. Today, China […].

Customer Experience 279

Customer Experience Customer Customer Loyalty 279

My Wife Quit Her Job

JUNE 8, 2018

Compared to the traffic that my online store gets from Google, Bing traffic is pretty much an afterthought. For example, last month my store got 18 times more organic traffic from Google than Bing and an order of magnitude more orders as well. As a result, I’ve never ever paid much attention to Bing. On the flip side, I spend thousands of dollars every month on Google advertising including Google Adwords For Search, Google Display Network and Google Shopping.

eCommerce 156

eCommerce 156

Forrester eCommerce

JUNE 8, 2018

If you had half an hour with a board member, and you wanted to get coaching from them about how to communicate with them about security, what would you ask them? In a few weeks’ time, I will have just that opportunity when I facilitate a panel with some prominent board directors. Getting inside the […].

Information 225

Information Operations Customer 225

SellBrite

JUNE 8, 2018

The best marketers in ecommerce today are the ones who have mastered the art of storytelling. As ecommerce becomes more and more competitive, businesses have to work harder to gain the attention and loyalty of online consumers. The marketing and advertising campaigns that used to work ten, five, and even two years ago aren’t as relevant or effective today.

Social Media 93

Social Media Channel Reference eCommerce 93

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Klaviyo

JUNE 8, 2018

The post Announcing the Winners of the #KlaviyoWorkshop Video Contest appeared first on Klaviyo.

Workshop 87

Workshop Blog 87

Salsify

JUNE 8, 2018

Selling direct to consumer (D2C) can be profitable terrain for many manufacturers and brands—if done correctly. As companies set their own prices and don’t have to hand over a retailers’ cut, higher margins result.

Consumer 60

Consumer Retail eCommerce Marketing 60

ChannelAdvisor

JUNE 8, 2018

Have you heard? Amazon has developed a new app store. But this time, it’s for sellers — not shoppers. The tools provided in the Marketplace Appstore will help sellers optimize their end-to-end selling capabilities through increased automation, deeper reporting, smarter repricing and more. ChannelAdvisor is proud to include our ChannelAdvisor Marketplaces solution in the new Marketplace Appstore.

Fulfillment 66

Fulfillment Management Improvements Customer 66

TradeGecko

JUNE 8, 2018

In the digital age, businesses need to use all the tools at their disposal to optimize their workflows and run the most cost-effective operational processes.

Supplies 60

Supplies Operations Management eCommerce 60

ChannelAdvisor

JUNE 8, 2018

The ChannelAdvisor Women’s Group is an affinity group that was established in 2018 to connect and develop women at ChannelAdvisor across our global offices. The group is committed to guiding and empowering women at ChannelAdvisor by supporting each other to develop valuable professional skills through education, networking and inclusion. We strive to have four meet-ups each year in London, Melbourne, Shanghai, and our global headquarters in Morrisville, NC.

Presentation 40

Presentation Arts Other Management 40

Jamf on Retail

JUNE 8, 2018

Here's a look at the announcements from Apple's "What's New in Managing Apple Devices" session during the 2018 Worldwide Developer's Conference (WWDC).

Management 43

Management 43

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Weebly

JUNE 8, 2018

With names like Campfire, Whiskey River and Citrus Grove, the hand-crafted soy candles from Nature's Kindle are designed to do more than just smell nice. They're meant to transport you to a specific place or time or mood through the power of scent. But how can all of that emotion come through on a website? Using Weebly's flexible platform, Nature's Kindle founder Diosdado Velasquez has been able to make it work.

Social Media 38

Social Media Download Mobile Customer Experience 38

Jamf on Retail

JUNE 8, 2018

Here's a look at the announcements from Apple's "What's New in Managing Apple Devices" session during the 2018 Worldwide Developer's Conference (WWDC).

Management 43

Management 43

eCommerceFuel

JUNE 8, 2018

Today is part one of a deep dive I’m excited to do with Adam Saraceno, the Chief Marketing Officer of a company that has done a phenomenal job leveraging Kickstarter to grow their brand and their business. I think it’s safe to say Peak Design is the most successful crowdfunded company today that’s still active and thriving in 2018. How did they do it?

WooCommerce 34

WooCommerce Definition Shopping Carts Accessories 34

iQmetrix

JUNE 8, 2018

When shopping in your store, customers want what they want, when they want it, and where they want it. Sounds easy enough, right? Of course not. The concept of omnichannel can seem overwhelming at times and trying to meet customer’s omnichannel expectations can feel like too much.

Omnichannel 33

Omnichannel Fulfillment Customer Retail 33

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS