Wed.Feb 09, 2022

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Increase Sales Productivity With Effective New Hire Onboarding

Forrester eCommerce

Onboard New Reps Fast To Avoid Missing Out On Revenue Onboarding new reps quickly is key to achieving annual revenue and quota goals. To do this, sales executives should develop a best-in-class onboarding program by utilizing three core principles: Establish what the sales organization will do to help reps gain competencies. Outline what the new […].

Customer 370
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Aldi Sets Sights on Gulf Coast, Plans 150 New Stores Across U.S.

Retail TouchPoints

Discount supermarket chain Aldi is continuing its aggressive expansion across the U.S., with plans to add approximately 150 new stores to a fleet that already includes 2,100 locations in 37 states. With the new additions, Aldi is on track to edge out Albertsons as the third-largest grocer in the U.S. by store count. Louisiana will become the retailer’s 38 th state of operation when it opens its new store in Lafayette on Feb. 10, 2022.

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Let’s Discover The State Of Customer Obsession In Government

Forrester eCommerce

Government organizations that want to improve the services, benefits, products, and experiences that they provide to customers must focus relentlessly on customers’ needs. This means putting customers at the center of strategy, leadership behaviors, and everyday operations – an approach that Forrester calls customer obsession. Most government organizations want to be more customer obsessed.

Customer 367
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These Four Ecommerce Design Trends Will Help Your Brand Innovate in 2022

Retail TouchPoints

As we are all aware, the pandemic drove most businesses online in order to survive. With that, the majority of us started to operate more and more aspects of our lives online as well. From ordering groceries to meeting new people, the convenience and speed with which we can do almost anything is extraordinary — and it isn’t something consumers are going to give up.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Our Favorite Enterprise eCommerce Solutions

Groove

There are a variety of platforms to choose from when first launching an eCommerce store. As an online business grows and begins to see larger orders at higher volumes, it must upgrade to a platform that can handle its growth. There are only a select few enterprise eCommerce solutions on the market, so it’s important to evaluate the features of each platform to best accommodate your business’s needs.

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Apple ‘Tap to Pay’ Expands Retailers’ Contactless Payment Options

Retail TouchPoints

Beginning later this year, U.S. retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

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Pop-Ups Allow Luxury Brands to Get Just a Bit Funky

Retail TouchPoints

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. But what about when a luxury retailer wants to have a bit of playful fun? Pop-ups give such brands an opportunity to let their hair down — and they also can help create an immediate climate of exclusivity and social media excitement.

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Cybersecurity And Privacy Are Top Of Mind For Tech Execs

Forrester eCommerce

The past two years have only reinforced that cybersecurity and privacy cannot be taken lightly. As of July 31, 2021, the FBI’s Internet Crime Complaint Center saw a 62% increase in reported ransomware incidents and a 20% increase in reported losses, compared with the same time frame in 2020. Alternatively, European regulators have levied 340 […].

Customer 195
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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction.

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CreativeMindClass Review (Feb 2022): The New Course Builder on the Block

Ecommerce Platforms

Educators and content creators looking to sell their courses online want a platform that effectively enables them to do this. This means finding software that comes with a generous range of features at a realistic price so that they can build and launch their course without any headaches. There are many such platforms out there, making it tough to wade through them all to find the right one for your specific needs.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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My Name is VUCA

Steve Dennis

Perhaps you know about VUCA? It’s an acronym that stands for volatility, uncertainty, complexity, and ambiguity. . While it has its origins in military strategy, it is very much an apt description of the dynamic, often chaotic, world of retail today. And if anything, the COVID era has dialed all things VUCA up to 11. In an increasingly Volatile world it’s never been more important to articulate an intensely customer-relevant, highly distinctive and remarkable Vision for your brand.

Books 109
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Amazon Listing Optimization & A9 Algorithm

ChannelSale

The process of improving the products ranking for specific search queries so that the products can rank higher on the organic search result is seen as listing optimization. This can be done by optimizing the description, keywords, adding quality images and enhancing sellers reputation. The process of listing optimization is aimed at increasing traffic and conversion on the marketplace.

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The new Adidas sports bra collection could be a game-changer

RetailDive

The brand enlisted the help of a biomechanics breast expert to develop a line that addresses the specialized needs of women and various activities.

Games 110
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Top 6 eCommerce Promotion Types to Win the Customer

GetElastic

eCommerce promotions play a part in the differentiated digital commerce experiences that brands strive for in today’s saturated market. Sweetening the offer at just the right moment can turn the experience from just browsing to converting. When you have less than 15 seconds to keep a customer interested in your app the action must be anything if not intentional.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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In a world gone digital, Moleskine still believes in the power of paper

RetailDive

"Paper is not going away, it's not going anywhere," CEO Daniela Riccardi said. Here's how she's keeping it relevant for consumers.

Consumer 105
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What is the Difference Between First- and Zero-Party Data?

SheerID

Learn the differences between first-party data and zero-party data and how to use information to create personalized customer experiences.

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Apple unveils Tap to Pay on iPhone tool for merchants

RetailDive

The feature won't require additional hardware and will work on iPhone XS or subsequent devices.

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Americans prefer to do their online grocery shopping on Walmart.com

RetailWire

More than one-third of Americans prefer to do their online grocery shopping with Walmart, according to a new survey by Chicory. Twenty percent said they favor Amazon or Instacart.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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2021 Online Marketplaces Statistics

ChannelSale

With e-commerce booming on a global scale, it is important for sellers to track the latest ecommerce trend and statistics as online shopping is overtaking traditional retail. Global ecommerce industry has been transformed by major events like Brexit or Covid19. We will see how ecommerce industry has grown in the recent years. American Buyers are changing.

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Mall food courts are ready to deliver

RetailWire

Simon Property Group is partnering with Kitchen United to launch “Grab Go Eat,” a new online platform that will allow consumers to place orders from restaurants in mall food courts and pick them up or have them delivered inside the mall or to their homes. The first two Simon malls that will offer the new service will be the Del Amount Fashion Center in Torrance, CA, and Roosevelt Field in Garden City, NY.

Fashion 52
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As it deepens retail ties, Food52 fills out its C-suite

RetailDive

The company, which is planning to launch its own pantry line and open a flagship, added executives to its team with publishing and retail experience.

Retail 52
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Apple is giving store associates more time off

RetailWire

Apple is giving its retail store associates more time off for vacation and sick days as it competes for staff in a tight labor market. The company will double the number of paid sick days its grants full-time workers from six to 12. Apple is also giving part-timers up to six sick paid days off. Part-timers will also now qualify for paid parental leave and will be able to participate in the company’s discounted emergency backup care program for kids and elderly family members.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Calvin Klein parent PVH hires new CFO as it hones focus on its top brands

RetailDive

The apparel specialist is bringing in Zac Coughlin, a former finance and operations exec at LVMH Group.

Apparel 52
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CVS tops expectations as customers get vaccinated

RetailWire

CVS Health reported that COVID-19 vaccines and store pickup of prescriptions were contributing factors in an eight percent gain in fourth quarter sales. The company’s profits rose nearly 33 percent during the quarter.

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Manage FBA & FBM Orders together

ChannelSale

A multi-channel seller has to constantly toggle between multiple ecommerce platforms. It is very common for sellers to list FBA and FBM together on multiple marketplaces. Sellers lose on orders if they are out of stock on FBA until the stock quantity is replenished. ChannelSale simplifies with tried tested feature where if a SKU is out of stock on FBA, then the listing will switch to FBM.

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Truckers have it tough

RetailWire

Truckers hauling products from coast to coast and all spots in between have a stressful job that is physical and emotionally demanding. That helps explain why so many people are looking elsewhere to build careers. “The lifestyle probably is the first thing that smacks people in the face,” said Stephen Graves, a long haul trucker. “You know what it does to you.

Other 40
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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How to Respond to Negative Reviews: 8 Ways to Improve Online Reviews

Korona

Whether people are on the road traveling to a new exciting place, or simply searching for a service in their own neighborhood, chances are they are scouring Google reviews or Yelp before pulling the trigger. In fact, over 9 out of 10 people consult online reviews before making a purchase. . The potential impact of a poor customer review varies greatly depending on which industry you’re in and its level of competition.

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Personal care products will get a boost as office workers return

RetailWire

Edgewell Personal Care CEO Rod Little believes that his company’s personal care products are about to get a boost. “By the time we get to late spring, summer in our categories, you’re going to see more people back in the office. That’s more shaving, more daily grooming routines,” he said. “And you’re going to see a lot of people getting out, going on vacation with leisure travel, which will drive sunscreen.”.

Leisure 40
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Our Favorite eCommerce Loyalty Explainer Pages

Smile.io

When you’re designing an ecommerce loyalty program, there are many things you need to consider. Things like your program’s name, currency, and spending rules can all help convince customers to join, but none of this matters if they don’t understand how your program works. That’s where an explainer page comes in. Having an explainer page is one of the easiest ways to drive loyalty program engagement and participation because it helps customers understand how your ecomm

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Starbucks fires seven associates involved in union activity

RetailWire

Starbucks has fired seven associates at a Memphis store after claiming that the individuals last month violated company security rules by allowing members of the media into the location after hours. The workers, who were all engaged in union organizing activity at the store, said that their dismissals were an act of retaliation to prevent a union being formed.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio