Fri.Mar 20, 2020

Evaluate And Adjust Your VoC Program To Improve CX During COVID-19

Forrester eCommerce

Earlier this week, CX research directors David Truog and Harley Manning published a blog post that highlights two key points that I urge CX leaders who manage VoC programs to consider: understanding your customers is critical right now, and it is time to adapt your approach to CX.

Small, But Mighty: Resources For Navigating Online Commerce In a World of Uncertainty


It’s crazy how fast life can change. In a flash. In a second. With the snap of a finger. Not… COVID-19


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Getting Digital CX Right Amid The Pandemic

Forrester eCommerce

Emotion is the most important dimension of CX quality — even for digital. Our CX Index™ data proves it. That goes double given the uncertainty of the COVID-19 pandemic. Read three ways to ensure you're delivering emotionally relevant CX during this difficult time.

Understanding the COVID-19 Effect on Online Shopping Behavior


I don’t think it’s too soon to say that the COVID-19 global pandemic will likely be one of the defining… Ecommerce News

Realizing ROI in an Omnichannel Rich Retail 4.0 Environment

Welcome to Retail 4.0. This is the land of opportunity where retailers connect with shoppers and drive sales in a way like never before. With this eBook, you’ll learn about the advanced technologies that are available to create a seamless integrated omnichannel experience.

A Snapshot Of US Consumers’ Attitudes And Behavior During COVID-19

Forrester eCommerce

As we all navigate the fluidity and uncertainty of COVID-19, here at Forrester we are using our multimodal data to keep our finger on the pulse of rapidly changing consumer attitudes and behaviors.

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Forrester’s Latest Tech Market Forecast: Three Scenarios, With Best Case Being Zero Growth In US In 2020 And -1% Globally

Forrester eCommerce

With COVID-19 still spreading and an ever-expanding range of quarantines, shut-downs, and other measures to contain the virus, it is impossible for us or anyone to make definitive predictions of its impact on tech spending.

Coronavirus Impact on Ecommerce: Is Your Store Safe?


Many marketing experts predict that e-commerce sales will only increase as COVID-19 infections soar, social distancing becomes standard practice, and more people choose—or are required—to stay home. However, sellers aren’t so optimistic.

Google Advertising Strategies During COVID-19


The impacts of the current COVID-19 crisis continue to affect businesses across the e-commerce landscape — from brands and retailers to marketplaces, supply chains, warehouses and more. .

Start More Texting Conversations With Rental Prospects Using Multifamily Ask a Question Tool


The post Start More Texting Conversations With Rental Prospects Using Multifamily Ask a Question Tool appeared first on PERQ. Multifamily


Real-time Personalization Guidebook: 10 Tips to Improve eCommerce Conversions

Conversion rate remains the most important metric for measuring success. This guidebook reveals 10 tips to improve eCommerce conversion rates, and insight into how an AI-powered personalization platform can dramatically improve performance.

9 Ways to Check the Health of Your Online Business


Right now, everyone is talking about the Coronavirus. And we’re constantly asking ourselves, “When was the last time I washed my hands?” When was the last time I used hand sanitizer?”. But those are good things to do even during good times, right? The same is true for your online business.

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March 2020 Social Media Water Cooler: Instagram Checkout & (Lots of Updates From) Facebook

ROI Revolution

Published March 20, 2020. March 2020 has been unpredictable (to say the least). We hope you are safe and healthy.

How to Use the 5 Steps in “The Complete Customer Journey” to Grow Lifetime Value

What does an online shopper’s path to purchase look like? Most people would simply say a shopper lands on a site, browses the content, and checks out. That would be an extremely simplified path. We all know from personal experience that the path to purchase is much more complicated than that.

The New Paid Leave Bill in 15 Minutes


This week the United States passed the Families First Coronavirus Response Act. While it provides some much-needed support to workers it also has some scary cashflow implications for small businesses.

Tips For E-Commerce Best Practices

An infographic listing the best practices companies can follow to bolster their e-commerce website.

Spring Cleaning: Refresh and Recharge Your Inventory


Inventory management is one of the keys to success in wireless retail. Inventory Management

How To Create A Successful eCommerce Marketing Strategy


With improvements in technology, buyers are more sophisticated and have higher expectations from brands than ever before.

3 Alternatives to Traditional Retail Inventory Management Practices


Inventory management is a balancing act. If there's a shortage of merchandise, retailers may lose out on potential sales. If there's too much, retailers may have to deal with warehouse costs, spoiled products, out-of-season goods, or other concerns. Retail Operations

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