Fri.Mar 20, 2020

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Getting Digital CX Right Amid The Pandemic

Forrester eCommerce

Emotion is the most important dimension of CX quality — even for digital. Our CX Index™ data proves it. That goes double given the uncertainty of the COVID-19 pandemic. Read three ways to ensure you're delivering emotionally relevant CX during this difficult time.

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Understanding the COVID-19 Effect on Online Shopping Behavior

BigCommerce

I don’t think it’s too soon to say that the COVID-19 global pandemic will likely be one of the defining…

eCommerce 530
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Evaluate And Adjust Your VoC Program To Improve CX During COVID-19

Forrester eCommerce

Earlier this week, CX research directors David Truog and Harley Manning published a blog post that highlights two key points that I urge CX leaders who manage VoC programs to consider: understanding your customers is critical right now, and it is time to adapt your approach to CX. When it comes to your VoC program: […].

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Small, But Mighty: Resources For Navigating Online Commerce In a World of Uncertainty

BigCommerce

It’s crazy how fast life can change. In a flash. In a second. With the snap of a finger.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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A Snapshot Of US Consumers’ Attitudes And Behavior During COVID-19

Forrester eCommerce

As we all navigate the fluidity and uncertainty of COVID-19, here at Forrester we are using our multimodal data to keep our finger on the pulse of rapidly changing consumer attitudes and behaviors. Stay tuned into our blog as we publish a series of posts highlighting the latest consumer trends that are shaping the cultural […].

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Coronavirus Impact on Ecommerce: Is Your Store Safe?

SellBrite

Many marketing experts predict that e-commerce sales will only increase as COVID-19 infections soar, social distancing becomes standard practice, and more people choose—or are required—to stay home. However, sellers aren’t so optimistic. In fact, 36% of sellers predict their sales will actually decline due to supply chain issues, product shortages, shipping delays, and the potential for demand to drop as the economy fluctuates.

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More Trending

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Weebly vs Shopify: What You Need to Know (Mar 2020)

Ecommerce Platforms

When it comes to building an amazing online store, the most important thing any business owner can invest in, is the right tools. In today’s digital world, there’s more to making a name for yourself in the crowded marketplace than simply producing the right products or services, you also need a store that captures audience attention and drives new sales.

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9 Ways to Check the Health of Your Online Business

FastSpring

Right now, everyone is talking about the Coronavirus. And we’re constantly asking ourselves, “When was the last time I washed my hands?” “When was the last time I used hand sanitizer?”. But those are good things to do even during good times, right? The same is true for your online business. You should always be asking yourself what you’re doing to boost your online business’ immunity.

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March 2020 Social Media Water Cooler: Instagram Checkout & (Lots of Updates From) Facebook

ROI Revolution

Published March 20, 2020. March 2020 has been unpredictable (to say the least). We hope you are safe and healthy. While so much in our world has changed in the past few weeks, we at ROI Revolution are dedicated to maintaining our regular cadence of informative content while also producing content specific to the impacts of the pandemic. With that, here’s the March Social Media Water Cooler: Instagram Expands Checkout Tool Globally.

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Google Advertising Strategies During COVID-19

ChannelAdvisor

The impacts of the current COVID-19 crisis continue to affect businesses across the e-commerce landscape — from brands and retailers to marketplaces, supply chains, warehouses and more. . As our clients try to navigate the current situation, we see first-hand the many challenges that brands and retailers are facing every day. And it’s our job to help find solutions.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Retail technology for thriving through uncertain times

iVend

As many of you have recognised, the global retail industry has been greatly affected by COVID-19. The way people live, shop and interact with each other has been disrupted. Retail businesses are encountering a variety of challenges including limited access to inventory, an inability to respond to increased consumer demand as panic-buying sets in and an overall reduction in foot traffic as more businesses are forced to close.

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A Message from RetailNext Related to Coronavirus (COVID-19) & Essential Messaging

retailnext

As Coronovirus/Covid-19 continues to wreak havoc throughout the world, retail is obviously quite heavily impacted. Because of the ongoing disruption, we have made the decision to halt all non-essential marketing to allow our customers to stay focused on their own families along with the mitigation and recovery strategies of their businesses. Our entire team is still working behind the scenes, so don’t expect any decrease in service.

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Retail technology for thriving through uncertain times

iVend

As many of you have recognised, the global retail industry has been greatly affected by COVID-19. The way people live, shop and interact with each other has been disrupted. Retail businesses are encountering a variety of challenges including limited access to inventory, an inability to respond to increased consumer demand as panic-buying sets in and an overall reduction in foot traffic as more businesses are forced to close.

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How to Use the 5 Steps in “The Complete Customer Journey” to Grow Lifetime Value

Smile.io

What does an online shopper’s path to purchase look like? Most people would simply say a shopper lands on a site, browses the content, and checks out. That would be an extremely simplified path. We all know from personal experience that the path to purchase is much more complicated than that. But, what if instead of mapping a path to purchase, we map a path to customer loyalty?

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Retail technology for thriving through uncertain times

iVend

As many of you have recognised, the global retail industry has been greatly affected by COVID-19. The way people live, shop and interact with each other has been disrupted. Retail businesses are encountering a variety of challenges including limited access to inventory, an inability to respond to increased consumer demand as panic-buying sets in and an overall reduction in foot traffic as more businesses are forced to close.

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The New Paid Leave Bill in 15 Minutes

eCommerceFuel

This week the United States passed the Families First Coronavirus Response Act. While it provides some much-needed support to workers it also has some scary cashflow implications for small businesses. You’ll learn: How employers are responsible for paying for up to 14 weeks of paid leave for workers. The mechanics behind getting reimbursed by the government.

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3 Alternatives to Traditional Retail Inventory Management Practices

iQmetrix

Inventory management is a balancing act. If there's a shortage of merchandise, retailers may lose out on potential sales. If there's too much, retailers may have to deal with warehouse costs, spoiled products, out-of-season goods, or other concerns.

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Start More Texting Conversations With Rental Prospects Using Multifamily Ask a Question Tool

PERQ

The post Start More Texting Conversations With Rental Prospects Using Multifamily Ask a Question Tool appeared first on PERQ.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Spring Cleaning: Refresh and Recharge Your Inventory

iQmetrix

Inventory management is one of the keys to success in wireless retail.

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COVID-19: Service Updates from FedEx, UPS, USPS, DHL, & Canada Post

lateshipment

With people choosing to stay indoors, practicing social distancing, isolation or quarantining, there is likely to be a spike in online shopping. E-commerce giant Amazon has already put up a message warning its customers about possible delivery delays due to a surge in orders. This article is intended to help you with critical updates from the major shipping carriers about possible discrepancies on the delivery front and also what your business can do to tide over them.

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How To Create A Successful eCommerce Marketing Strategy

Groove

With improvements in technology, buyers are more sophisticated and have higher expectations from brands than ever before. Technology has enabled companies to have more direct interactions with customers in a scalable way - a concept that would have been virtually alien to people only a few decades ago. The downside with this advancement, however, is that creating an eCommerce marketing strategy is becoming difficult for brands.