Using AI Applications to Unlock Customer Service Success
retailnext
DECEMBER 5, 2019
The promise of artificial intelligence (AI) in retail is well understood. With AI, retailers can optimize processes and merchandising, cut costs, forecast inventories and provide excellent customer experiences. Even so, the retail sector has been slow to move beyond piloting AI in one implementation or another. . According to CB Insights , “In an analysis of 1,600+ earnings calls from more than 50 publicly traded U.S. retailers, only nine retailers had begun discussing AI-related strategies for
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