Wed.Apr 13, 2022

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Observations On The Atlassian Outage

Forrester eCommerce

What Is Going On? One of our less pleasant responsibilities here at Forrester is commenting on serious business, security, or technical failures in the digital and IT industry. Due to its duration and the implications for a subset of the user base, the current Atlassian outage rises to that level. Atlassian is staking its future […].

Customer 370
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Walmart Taps PayPal for New CFO

Retail TouchPoints

Walmart has named John Rainey to the role of EVP and CFO, effective June 6, 2022. Rainey joins Walmart from PayPal , where he currently serves as CFO and EVP, Global Customer Operations. He succeeds Brett Biggs, who is leaving Walmart to pursue opportunities in both the for-profit and nonprofit sectors. At PayPal, Rainey is responsible for all of PayPal’s financial operations and leads the Global Customer Operations team in its efforts to deliver top-notch service experiences through its custome

PayPal 307
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The Three Myths Of IT Change Management Are Holding You Back 

Forrester eCommerce

IT change management has been a significant source of debate over the years. I can say that change management is the number one source of the most uncomfortable, stressful, and irritating moments throughout my career. On one side, we have the IT service management (ITSM) thinking, which primarily focuses on a well-defined manual process, with […].

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How Bollé Brands Increased YoY Sales 456% with Omnichannel AR

Retail TouchPoints

Ask Chris Abbruzzese, VP of Trade Marketing for Bollé Brands , how the company increased year-over-year sales by 456% from January 2020 to January 2021, and the answer will be a somewhat unlikely one: augmented reality (AR). During a session at the 2021 Retail Innovation Conference , titled How AR and Virtual Try-On Are Redefining Retail, Abbruzzese and Matt Maher, Founder of Bollé technology partner M7 Innovations , discussed the eyewear and helmet brand’s journey to successfully leverage AR ca

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Join Us At CX North America To Keep Your Business Out In Front

Forrester eCommerce

At CX North America on June 7-9, we’re going to help customer experience professionals, B2C marketers, and digital business leaders embrace new risks, develop bold customer strategies, and execute faster than you ever thought possible.

B2C 195
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4 Ways Retailers Can Add Crypto Successfully

Retail TouchPoints

Many people in finance and retail considered 2021 the “year of the cryptocurrency.” In November, the mayor-elect of New York City, Eric Adams, sent a tweet saying he wants his first three paychecks to be paid in Bitcoin. While the NYC payroll department likely cannot do that, it signals the mayor’s intentions to encourage cryptocurrency adoption. Another major sign of broad usage and acceptance came with Walmart’s move to offer Bitcoin purchasing and selling through Bitcoin ATMs in 200 of its st

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How to Change Themes on Shopify (And Transfer Most Of Your Content)

Ecommerce Platforms

A significant advantage of Shopify over the competition is its library of beautiful, modern, responsive themes. You can choose from hundreds of themes, with designs made for industries like fashion, sporting goods, outdoor adventure, blogging, electronics, and more. But many users encounter the question of how to change themes in Shopify. After all, new Shopify installations already come with a default theme, so you'll have to change out that one if it doesn't work for your brand.

Shopify 223
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400: Special Episode! Steve And Jen Chou Get Interviewed By Toni Herrbach

My Wife Quit Her Job

Today is special because it’s the 400th episode of the My Wife Quit Her Job podcast! Can you believe that I’ve been publishing this podcast religiously once per week for 8 years? During this period, I’ve met and chatted with 100s of successful entrepreneurs at length. I’ve been invited to speak at many conferences, and the podcast has opened many doors for me over the years.

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Salsify Raises $200 Million in Funding Round, Reaches $2 Billion Valuation | Salsify

Salsify

Salsify’s company valuation hits $2 billion with the closing of its $200 million Series F funding round led by TPG. Salsify closed a $200 million Series F funding round today, bringing our company valuation to $2 billion. This funding round was led by global alternative asset management firm TPG and also included investments from the Permira Growth Opportunities Fund , Neuberger Berman , and Cap Table Coalition.

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14 Etsy Alternatives For Selling Crafts And Handmade Goods

My Wife Quit Her Job

Etsy is well known as the premiere marketplace for buying and selling handmade, custom and vintage goods. If you want to sell your own arts and crafts, Etsy is an excellent starter platform with over 80 million active buyers. However, Etsy is not the only option when it comes to selling handmade products. This post will explore 14 Etsy alternatives and sites like Etsy that are as good or better for making money.

Shopify 156
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Independent Study: 99% of Marketers are Actively Responding to Data Deprecation

SheerID

A new survey by Forrester Consulting shows the impact of 3rd party data deprecation and how marketers are responding by investing in zero-party data.

Marketing 159
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Out-of-stocks led to $175M in lost sales at Bed Bath & Beyond

RetailDive

Executives were "disappointed" in the retailer's fourth quarter results, blaming falling sales on industrywide supply chain challenges.

Supplies 145
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Best Print on Demand Sites for Artists

Ecommerce Platforms

The best print on demand sites for artists provide creative professionals with everything they need to turn their talent into a profession. Rather than having to produce prints, canvasses, and countless other products manually, artists can use print on demand solutions to minimize costs and stress. Print on demand sites for artists are ideal for keeping costs low, and helping professionals to reach a range of people, thanks to their flexible shipping solutions.

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What are the Benefits of Having a Mobile App for Your Business?

Digital Doughnut

As a business owner, you might assume that owning a mobile app is solely for big brands, or that owning a mobile app for your business will cost you a fortune. On the contrary, it is quite easy to own a mobile app for your business. Businesses that own a mobile app tend to perform better because they have the advantage of using customers data they gather to execute behavioral targeting amongst other ways to boost sales and customer retention.

Mobile 105
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Leveraging Digital Buying Signals for Retail Success

IntelligenceNode

The Digital Shopper & the Evolving Retail Landscape How has retail changed in the past few years? While there are multiple right answers to this question, the most obvious one. The post Leveraging Digital Buying Signals for Retail Success appeared first on Blog.

Retail 98
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Chasing digital growth, Walmart poaches PayPal CFO

RetailDive

In tapping John Rainey to replace outgoing Chief Financial Officer Brett Biggs, the retail giant took the unusual step of hiring outside the company.

PayPal 104
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Tim Ash: “Our brains are twice as attentive to dangers as to positive things.”

Omniconvert

Would you use positive or negative emotions to convince your customers to order a product or service from your eCommerce site? We invited Tim Ash to help us understand how the primal brain works and how to use this knowledge to create more relatable messaging that builds trust in our audience and generates repeat customers. […]. The post Tim Ash: “Our brains are twice as attentive to dangers as to positive things.” appeared first on Omniconvert Ecommerce Growth Blog.

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Epic Games raises $2B to develop its metaverse efforts

RetailDive

The funding brings its valuation to nearly $32 billion, and includes participation from Kirkbi, the investment firm behind The Lego Group.

Games 104
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Why Large Rewards Programs Failed and What You Can Learn From Them

Smile.io

Big brands like Amazon and Cineplex have proven that a well executed rewards program can work wonders for a brand. That’s because a rewards program is an extension of your brand, one that transforms your relationship with customers into something that isn’t purely transactional. Your program is the best way of thanking your most loyal followers, engaging your soon to be loyalists, and getting new people to jump on board.

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Rebag, Moda Operandi showcase used luxury items in virtual trunk show

RetailDive

The collaboration allows Rebag to reach a new audience within the luxury space, as more retailers experiment with resale programs.

Retail 104
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Think Big. Start Small. Scale Fast.

Steve Dennis

Will the Metaverse radically transform your business over the next few years? Is the answer to your increasingly fragile customer relevance to move from being less format-centric to thinking about your operating system as more of a platform? Would a radical redefinition of the purpose of your physical assets unleash a whole new world of growth potential?

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Rite Aid guidance could signal its ability to survive: analyst

RetailDive

The drugstore chain's losses have expanded, and it could face a decline in spending related to COVID-19.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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New Guide: How to Choose an Ecommerce Platform

Kibo

As a retailer, choosing the right eCommerce platform is an important decision. According to a 2021 survey by Digital Commerce 360 , 41% of retailers plan to make their eCommerce platform a top priority in their tech budget in the next year. . Retailers and B2B companies are currently beginning to rethink their eCommerce platforms so they can capitalize on social commerce, find growth overseas, and expand into new industry segments to stay competitive.

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Walmart finds new CFO at PayPal

RetailWire

Walmart has hired John Rainey, chief financial officer at PayPal, as its new CFO, effective June 6. Mr. Rainey will replace Walmart’s long-time CFO Brett Biggs. Jefferies analyst Stephanie Wissink said Mr. Rainey’s hiring will prove valuable for Walmart “as a provider of financial services for its customers.

PayPal 52
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Top B2B Platforms to Use for Exporting in 2022

Digital Doughnut

This article is written with an aim to guide everyone associated with the export business, about the current and future trends of the market and how Top B2B platforms could help them to make the most of their export business in 2022.

B2B 52
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Texas truck inspection policy slows goods entering U.S. from Mexico

RetailWire

Texas Gov. Greg Abbott is requiring officials to inspect every commercial vehicle entering the state from Mexico. The action has resulted in a backup at entry points and leaving fruit, vegetables and other products sitting in trucks going nowhere for days. “This isn’t a regional issue, or that the city of Laredo is not getting their produce at grocery stores,” said John Esparza, president of the Texas Trucking Association.

Other 52
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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8 Expert Tips to Improve Your Google Shopping ROI

Prisync

We asked experts how to optimize the Google Shopping feed to improve your ROI. Let’s.

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Mango to open 40 U.S. stores over next two years

RetailWire

Mango plans to open 40 new stores in the U.S. by the end of 2024. The fast-fashion retailer will debut a 2,100-square-foot location next month on Fifth Avenue in New York City.

Fashion 40
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Lululemon, Another Tomorrow, Cuyana Join Growing Crop of Apparel Resale Initiatives

Retail TouchPoints

Earth Month is a fertile time to grow resale offerings, demonstrated by the latest expansions into this space by clothing brands Another Tomorrow , Cuyana and lululemon. On April 12, responsible digitally native luxury brand Another Tomorrow unveiled its Authenticated Resale program, and DTC elevated basics label Cuyana introduced Revive. Lululemon has chosen Earth Day, April 22, to expand its Like New trade-in and resale program nationwide following a pilot run.

Apparel 278
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California bill would make four-day workweeks the norm

RetailWire

A bill has been introduced in California that would make 32 hours the standard workweek at companies employing 500 or more workers. Employees going past 32 hours would receive double pay once they reached 44 hours. The bill doesn’t cover workers covered under collective bargaining agreements.

Article 40
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib