Fri.Sep 11, 2020

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Three Tips for Using Design Thinking in Product Management Activities

Forrester eCommerce

Product managers must integrate design thinking into their product commercialization and lifecycle process to foster a customer-focused approach for offerings. Otherwise they risk being too internally focused and out of touch with the market segments they serve. Sam Somashekar shares the top three tips to help integrate design thinking principles into product management activities to ensure commercial success of your products.

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The Best Payroll Services (In-Depth Review)

Kissmetrics

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. What would you do with ten extra hours a month? You’d probably work on growing your business, right? Maybe you’d spend it creating new marketing campaigns to generate more revenue. Perhaps you’d take half a day off to spend time with your family.

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B2C Firms Must Prepare As Consumer Buying Enters A New Era

Forrester eCommerce

Over the next decade, four factors will fundamentally drive how firms must evolve to meet consumer buying demands. Start exploring them.

B2C 435
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An Introduction to Yelp Ads for Local and e-Commerce Businesses

Kissmetrics

If you own a business, you know word of mouth is vital to your success. A glowing review from a handful of customers, or even just one influential somebody , can put your business on the map. And a bad review? Well, that can ruin your reputation. Or at least put a good dent in it. Before you worry about good or bad, you first need a place to get those reviews.

eCommerce 331
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Banking Software Vendors Won’t Differentiate With Just Functionality For Long

Forrester eCommerce

A few days ago, Forrester published two Forrester Waves, one focusing on retail banking, the other on corporate banking. With these Forrester Waves, we separated off-the-shelf banking back ends for retail and corporate banking for the first time. However, this was not the only first: We also introduced a new banking software category: The digital […].

Banking 327
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GameStop Will Close Up To 450 Stores In Fiscal 2020

Retail TouchPoints

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world. “These closures, along with the growth in our online business and expanded omnichannel capabilities, will allow us to more efficiently and profitably service our customers,” said Jim

eCommerce 299

More Trending

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Rethinking E-Commerce Operations In the Face Of COVID-19’s Holiday Season

Retail TouchPoints

Beginning in late July, a number of major retailers announced that they would be closing stores on Thanksgiving Day for the first time in years. Walmart kicked it all off, stating they would be closing their stores on the major U.S. holiday for the first time in 30 years , with many other retailers, including Target, quick to follow their lead. Does this mean the end for Black Friday?

eCommerce 202
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Is Your Content Helping Or Annoying Your Customer Success Team?

Forrester eCommerce

Data from the SiriusDecisions 2020 Customer-Facing Roles Survey indicates that the right content makes the difference in the ability of CSMs to meet customer expectations. Just as important: The right content reduces time wasted searching for material, which means B2B organizations are more likely to keep those CSMs around.

Customer 312
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Walmart Begins Testing Drone Deliveries In North Carolina

Retail TouchPoints

Walmart is launching an on-demand drone delivery pilot in Fayette, N.C. with a focus on select grocery and household items. Orders will be delivered via Flytrex automated drones, which can be controlled over the cloud using a smart control dashboard. The test will help the retail giant gain insight into the customer and associate experience, from picking and packing to takeoff and delivery.

eCommerce 168
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Rum brand adds fruity flavour to portfolio

TalkingRetail

Rum brand Dead Man’s Fingers is expanding its portfolio with the launch of a Mango Rum. The variant is available from Booker in a 700ml bottle, retailing at £22, with an ABV of 37.5%. Mango Rum joins existing Lime, Raspberry, Passionfruit, Hazelnut, Pineapple, Coconut, Coffee, Hemp, and Spiced Rum flavours in the portfolio. The brand.

Retail 128
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Site Speed Enhancements Help The Company Store Handle COVID Sales Surge

Retail TouchPoints

When COVID-19 hit, many consumers sought comfort, from junk food to familiar entertainment choices. These desires proved to be good news for The Company Store : sales shot up 50% during the initial lockdown as consumers flocked to the site that says, “We’re all about comfort.”. Founded in 1911 by Scandinavian immigrants who crafted down comforters, down pillows and down-filled featherbeds to cope with Wisconsin winters, The Company Store still specializes in down, but it has expanded into other

eCommerce 174
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Spar Scotland to return to Scottish TV

TalkingRetail

Spar Scotland is launching on new advertising campaign on Scottish TV following the success of a campaign in January. The new campaign, which will run from 14-27 September, will highlight a number of deals on key food and drink products available in Spar stores across Scotland. Promotions will focus on Chicago Town pizza, San Miguel.

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7 eCommerce Email Marketing Tactics to Increase Traffic & Sales

eCommerce Training Academy

Email is not dead. You need to get smarter with your email marketing efforts. We hosted this webinar at our eCommerce agency, LeSite.ca. During the session, I shared 7 email marketing tactics to help increase traffic & sales. The post 7 eCommerce Email Marketing Tactics to Increase Traffic & Sales appeared first on eCommerce Training Academy.

eCommerce 118
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Premier Foods rolls out new additions to Halloween range

TalkingRetail

Premier Foods has extended its Roald Dahl-inspired Mr Kipling range with the launch of two new products for Halloween. The limited edition Grand High Witch’s Chocolate & Vanilla Slices (£1.50; pack of eight) and Formula 86 Chocolate Tarts (£1.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Retail Therapy: Babe Wine resolves live sports FOMO with new candles

RetailDive

The brand's latest product drop was inspired by in-person football games and includes scents like Hashtag Field Goal, Jockstrap and $18 Nachos.

Games 117
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Big story: Fears over a second wave

TalkingRetail

For retailers, the thought of a second wave of coronavirus is not a happy one. Asking if they think a second wave is inevitable brings some fierce responses. “Bloody hell, I hope not,” is the first reaction of Paul Cheema, who runs Nisa Malcolm’s Stores in Coventry. His fervent wish is that fears about a second.

Retail 105
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Chewy has already added more customers this year than in all of 2019

RetailDive

The pet e-retailer's sales and margins grew in the second quarter, and analysts see it well positioned to take advantage of an expanding opportunity.

Customer 111
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CDC links restaurant dining with COVID-19 risk

RetailWire

Adults who tested positive for COVID-19 were about twice as likely those that tested negative to have gone to a restaurant before falling ill, according to a new report by the Centers for Disease Control and Prevention. Tests analyzed for the research were conducted in California, Colorado, Maryland, Massachusetts, Minnesota, North Carolina, Ohio, Tennessee, Utah and Washington.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Derelict Lincolnshire pub to become Nisa Local

TalkingRetail

The derelict North Fields public house in Lincolnshire is being transformed into a Nisa Local, which is due to start trading at the end of October, creating up to 15 local jobs. Owner Siva Thievanayagam, who runs a number of other convenience stores in and around the Peterborough area, purchased the site in January and.

Other 97
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Target plans to expand Black employee representation by 20%

RetailDive

The retailer has announced multiple equity and diversity initiatives in a year when conversations and protests over racial injustice have moved to the fore.

Retail 107
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eCommerce Growth Show Ep. 21: Optimizing D2C eCommerce with User Intent

Omniconvert

The direct to consumer industry is one of the fastest-changing ones. We are experiencing a new wave of changes as. The post eCommerce Growth Show Ep. 21: Optimizing D2C eCommerce with User Intent appeared first on ECOMMERCE GROWTH Blog.

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Rustlers changes perceptions with national and convenience campaigns

TalkingRetail

Rustlers is launching a national marketing campaign to “shift perceptions of the brand”.

Consumer 127
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Louis Vuitton, Puma dress up for TikTok Fashion Month

RetailDive

Livestreams, apparel reveals and instructional videos by brands and creators arrive as TikTok works to make its app a fashion hub for young consumers.

Fashion 110
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KP Snacks encourages impulse sales with new price-marked packs

TalkingRetail

KP Snacks is expanding its price-marked pack range with three new products, in a move designed to “drive impulse purchases and excite shoppers with familiar and well-loved brands”.

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How Does the Funnel Team Think About Attribution

Funnel.io

The digital marketing landscape is a land of endless opportunities. With an ever-growing set of tools and platforms to choose from, there is no shortage of ways to reach your audience and, if you do it right, turn the anonymous user into a valuable customer. However, with the customer journey being a complex ecosystem filled with campaigns, ads and messages, how can you accurately give credit to where credit is due?

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JW Filshill puts in ‘stable’ performance

TalkingRetail

Wholesaler JW Filshill, which supplies more than 190 KeyStore convenience stores across Scotland and the north of England, has reported turnover of £155m for the year ending 31 January – the same as a year earlier. Glasgow-based Filshill – which is on track to relocate to a 120,400sq ft distribution centre at Westway Park, near.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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How to Create Empathy in Remote Customer Service?

ViiBE Blog - Retail

The COVID-19 crisis has massively disrupted the retail sector making remote customer service and satisfaction increasingly essential to provide. Safety concerns have become one of the top challenges for companies to tackle. 70% of consumers have stated that their concern for hygiene and sanitation is heightened. Both customers and companies are adapting to find new ways to resolve after-sales issues and effectively collaborate from a distance.

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UK’s first electric forecourt names retail partners

TalkingRetail

WH Smith, Costa Coffee, Post Office, Booths, and Gourmade have signed up to be the retail partners of the UK’s first electric forecourt, due to open near Braintree, Essex, this November. The facility will enable drivers to “relax and shop in a state-of-the-art facility” while their vehicles charge. The two-story building will house a waiting.

Arts 75
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How to Create Empathy in Remote Customer Service?

ViiBE Blog - Retail

The COVID-19 crisis has massively disrupted the retail sector making remote customer service and satisfaction increasingly essential to provide. Safety concerns have become one of the top challenges for companies to tackle. 70% of consumers have stated that their concern for hygiene and sanitation is heightened. Both customers and companies are adapting to find new ways to resolve after-sales issues and effectively collaborate from a distance.

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ACS responds to post-Covid tax inquiry

TalkingRetail

The Association of Convenience Stores (ACS) has responded to the House of Commons Treasury Select Committee on the implications of Covid-19 on tax policy. The House of Commons Treasury Select Committee launched an inquiry calling for views on whether the government’s economic response to the pandemic should be reflected in changes to taxation. In the.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio