Wiser

OCTOBER 26, 2021

Do you want your shoppers to spend more when they visit your stores? Which retailer doesn’t? One effective way to increase those basket sizes is through impulse buys—the act of making an unplanned purchase once already inside a store or browsing online. There’s a fair chunk of change to be earned through impulse buying, too. A survey commissioned by social shopping platform Slickdeals found that U.S. consumers spend an average of $276 per month on impulse buys.

Consumer 145

Consumer Recommendation Apparel Channel 145

Forrester eCommerce

OCTOBER 26, 2021

En?2022, les marques se tourneront vers leurs équipes Expérience Client (CX) pour mieux naviguer dans le sillage tourmenté de la pandémie, s'adapter à la «?nouvelle normalité?» et gérer les attentes et les émotions des clients autour d'enjeux aussi variés que l'accélération et la saturation numériques, le développement durable et la confidentialité. .

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Retail TouchPoints

OCTOBER 26, 2021

Allbirds has filed for an IPO, with plans to sell 19.2 million shares of its stock at $12 to $14 per share. At the higher price, the sustainable footwear and apparel company could achieve a valuation as high as $2.2 billion. The company has not yet set a date for the IPO. The retailer, founded in 2015 as an internet-only seller of wool footwear, expanded into apparel in August 2019 with the addition of sustainably manufactured socks and added an activewear category in August 2021.

Retail 286

Retail Apparel Operations Customer 286

Forrester eCommerce

OCTOBER 26, 2021

Before March of 2020, “supply chain issues” was a term we’d hear after a natural disaster or labor strike – that all ended the moment we ran out of toilet paper. Unquestionably, the supply chain crisis has been a secondary theme of the pandemic, one that continues to escalate. For the 15 months since the […].

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Supplies Management Customer 370

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

OCTOBER 26, 2021

In 2018, Edelman research saw the rise of “belief-driven buyers” — people who said they would buy or boycott a brand solely because of its position on a social or political issue. Now, three years later and 20 months into a global pandemic, the firm has seen an even bigger shift from “Me to We.” Additionally, nearly two-thirds of consumers say they’re more attracted to brands that focus on making the world a better place.

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Travel eCommerce Clothing Fashion 262

Forrester eCommerce

OCTOBER 26, 2021

Forrester predicts more change in 2022 across CX, EX, technology, and marketing. Get a sneak peek at five of Forrester's 2022 predictions, and then download our guide to help inform your 2022 strategy.

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Download Technology Information Marketing 370

Forrester eCommerce

OCTOBER 26, 2021

Forrester predicts that in 2022, technology executives will have to solve issues of technical debt, talent shortages, and digital sameness. Learn more in Forrester's 2022 Predictions for technology executives.

Technology 363

Technology Information Customer 363

Retail TouchPoints

OCTOBER 26, 2021

Customer experience personalization is at a turning point. Consumers have come to expect personalized online experiences, but many companies still think of personalization as aspirational, something that they can focus on later. However, major leading retailers are now setting the standards for anticipating customer needs and fostering one-to-one relationships.

Customer Experience 222

Customer Experience Clothing Definition Channel 222

Forrester eCommerce

OCTOBER 26, 2021

Forrester sees 2022 as a tale of two B2C CMOs: Some will be sidelined by the likes another chief “something” officer. However, elite CMOs (those with data, martech, customer experience, and product chops) will capitalize on this moment in time to duly expand their remit across the marketing mix.

B2C 360

B2C Customer Experience Marketing Customer 360

Retail TouchPoints

OCTOBER 26, 2021

In a strong signal that it will emphasize ecommerce to drive its rebound from a pandemic-forced bankruptcy, JCPenney has appointed Marc Rosen as its CEO, effective Nov. 1. Rosen brings more than 25 years of retail and ecommerce experience to this new role, most recently serving as EVP and President of Levi Strauss Americas at Levi Strauss & Co. As leader of the company’s Digital Enterprise Office, he drove digital strategy for one of the world’s largest brand-name apparel companies.

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eCommerce Department Stores Apparel Operations 182

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Forrester eCommerce

OCTOBER 26, 2021

Photo copyright Abhinav Sunil “How do we get started in measuring sustainability metrics?” “What metrics do we measure?” “How should we report our sustainability current state and actions into CDP and other templates?” These are among the most frequent questions we hear from clients who are at the beginning stage of sustainability maturity. The secret […].

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Other 195

RetailDive

OCTOBER 26, 2021

Shipping costs and delays weighed on the toy maker, but revenue rises elsewhere in the business more than made up for the disruption.

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Shipping Costs Toys Supplies Shipping 135

Forrester eCommerce

OCTOBER 26, 2021

COVID-19 has put far greater emphasis on sustainability as a corporate social responsibility and business resiliency as a board-level priority. Globally, most firms now acknowledge the need to undertake climate action and improve their environmental sustainability performance. But APAC firms are still very far apart in terms of what practices to implement and how aggressively […].

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Improvements 195

RetailDive

OCTOBER 26, 2021

Brands with high exposure to Vietnam are seeing port delays, canceled orders and slow capacity recovery after months of COVID-19 related restrictions.

Supplies 121

Supplies 121

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Forrester eCommerce

OCTOBER 26, 2021

Retrouvez quelques prédictions de Forrester destinées aux entreprises, aux directeurs du marketing, aux directeurs de l’informatique et aux professionnels de l’expérience client basés en Europe à l’horizon?2022.

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Marketing 195

RetailDive

OCTOBER 26, 2021

"All Together Now" stars musician Katy Perry and builds on the brand's year-old philosophy of "modern American optimism.

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121

Forrester eCommerce

OCTOBER 26, 2021

Im kommenden Jahr können europäische Technologie-Führungskräfte mit einer geringeren Volatilität als 2021 rechnen, aber einfach wird es trotzdem nicht. Erfahren Sie mehr zu den Prognosen, die sich auf die Planung der europäischen Technologieführer auswirken werden.

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RetailDive

OCTOBER 26, 2021

The changes allow consumers to list backup grocery items and add missing products to their original order, among other things.

Consumer 125

Consumer Other 125

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Forrester eCommerce

OCTOBER 26, 2021

L'avenir que nous envisagions il y a seulement deux ans n'a pas changé, mais il est devenu notre présent. beaucoup plus rapidement que prévu. Retrouvez trois tendances 2022 pour les marketers B2C dans ce billet de blog.

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B2C Marketing Blog 195

RetailDive

OCTOBER 26, 2021

Marc Rosen has more than 25 years of retail experience, mostly in e-commerce and that bane of department stores, direct-to-consumer sales.

eCommerce 107

eCommerce Department Stores Consumer Retail 107

Forrester eCommerce

OCTOBER 26, 2021

In 2022, brands will look to customer experience teams to help them navigate their way through the pandemic. Find out more.

Customer Experience 195

Customer Experience Customer Management 195

RetailDive

OCTOBER 26, 2021

The company is extending its delivery hours until 10 p.m., two hours later than it normally offers the service.

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117

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Forrester eCommerce

OCTOBER 26, 2021

Discover Forrester’s most important predictions that will impact European technology leaders’ planning for 2022.

Technology 195

Technology Information 195

Retail Technology Review

OCTOBER 26, 2021

By John Moran, freelance writer. Running a business – any kind of business – is hard work. But everyone knows that running a business in the retail industry can often be a nightmare because the retail world can be chaotic.

Retail 79

Retail Internet Retail 79

Forrester eCommerce

OCTOBER 26, 2021

In 2022, expect big investments in productivity, sustainability, and new regulations. Read more.

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195

Retail Technology Review

OCTOBER 26, 2021

Half of UK retailers anticipate a spike in fraud attacks on their businesses in the Q4 shopping period, new research commissioned by Adyen, the payments platform of choice for many of the world's leading companies, has found.

Retail 79

Retail Internet Retail Supplies 79

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

Forrester eCommerce

OCTOBER 26, 2021

Find out what Forrester predicts for insurance companies in 2022 and beyond.

Financial Services 195

Financial Services 195

RetailDive

OCTOBER 26, 2021

After a partnership and investment from Foot Locker in 2019, the DTC brand is now expanding to provide infant clothing.

Clothing 108

Clothing Subscription 108

Salsify

OCTOBER 26, 2021

Shoppers have developed new shopping habits since the 2020 holiday season, and these behaviors have spurred a number of new trends across the industry.

Download 78

Download eCommerce 78

365 Retail

OCTOBER 26, 2021

As physical retail evolves, design and experience have become more powerful tools than ever. The Creative Retail Awards have recognised the retail industry’s best companies and talent since 2018. With categories including sustainable solutions, omnichannel innovations, VM schemes, POP/POS, shopfitting and Store Design, the Awards recognise talent across the full spectrum of retail design and display.

Retail 78

Retail Food and Beverages POS Leisure 78

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail