Contact Centers Have Moved To Cloud. What’s Next?
OCTOBER 15, 2018
As of 2018, the market for contact center technology has fully shifted to cloud. The remaining outliers of demand are large, highly customized implementations which preserve legacy on premise software, or organizations that wish to maintain the technology inside their firewall. Agility, flexibility, and the ability to rapidly shift capacity are all key elements AD&D […]. artificial intelligence (AI) customer service solutions AI cloud contact centers customer service omnichannel WFO