Tue.Jun 29, 2021

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Zero Trust Doesn’t Mean Zero Breaches

Forrester eCommerce

We occasionally get asked this question: “Would Zero Trust have prevented [insert high-profile breach]?” The breach in question could be Equifax, SolarWinds, or the United States Office of Personnel Management. We haven’t been asked (yet) about the announcement from Microsoft this month, where they acknowledged that they were a target of, and indeed had an […].

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The Future of Retail and AI

Retail TouchPoints

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. Fast-forward a couple of years and one global pandemic later, it’s clear that autonomous retail isn’t going anywhere. In fact, it’s evolved from a futuristic sci-fi concept to a safe option for shoppers to do their daily grocery shopping.

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Digital Accessibility: How $10B In Design Spending Will Soon Be Up For Grabs Annually

Forrester eCommerce

This blog is co-authored with Gina Bhawalkar. Accessibility is one of the hottest topics in design. More and more companies are making it a business priority. We wanted to determine how big of a monetary impact accessibility will have on design technology vendors and services companies offering design. Based on our analysis, at least $10B […].

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The Ultimate Guide to Customer Acquisition: Examples, Tips, and Resources

Kissmetrics

Customer acquisition is a huge pain point for many business owners. Even more difficult is developing a consistent way of bringing in new business. Your goal should be to put together a system that acquires customers almost on autopilot. That’s easier said than done, though. This guide should help get you started. What Is Customer Acquisition? Customer acquisition is your business’s process of bringing in new customers.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Person-To-Person Customer Experience Breaks Free From The Store

Forrester eCommerce

Even before the pandemic organizations, across industries, have been grappling with how to manage customer experiences across physical and digital touchpoints. But the context of the 2020 pandemic forced businesses – particularly non-essential retailers and brands – to completely re-think how they used their physical spaces and, in particular, the employees within them.

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Walmart’s Latest Move in Pharmacy Wars: Cheaper Private Label Insulin

Retail TouchPoints

Walmart has launched a private label analog insulin through its ReliOn brand, available in both analog insulin vials and FlexPens. The new medication is priced to help customers save 58% to 75% off the cash price of branded analog insulin products. The NovoLog Insulin injection, which is manufactured by Novo Nordisk, will become available in Walmart pharmacies the week of June 28, and in Sam’s Club pharmacies in mid-July.

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Inside the Sustainable Fashion Movement

Retail TouchPoints

We kick off our Retail ThinkTank video series with Matt Moorut, Senior Principal Analyst for Gartner for Marketers! He and Jessie Dowd will explore the sustainability movement and its impact on the fashion industry. Let’s dig into how consumer demand for more socially responsible and eco-friendly practices is driving retail’s rapid adoption of sustainability initiatives — from products and sourcing to the C-suite, communications and marketing (plus how to avoid the greenwashing trap!).

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Over half of fashion retailers weren’t agile enough to capitalise on eCommerce boom

Retail Technology Review

New research from Hitachi Solutions and K3 Technologies has found that many retailers didn’t have the technology foundation in place to capitalise on the eCommerce boom over the last year. In fact, over half (57%) of retailers reported that they weren’t agile enough.

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‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

Retail TouchPoints

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. this year. Launched by twin brothers Alex and Mike Faherty in 2013, the premium “surf hippie” lifestyle brand currently operates 25 stores and sells into 300 specialty outlets.

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A Quick Sender Email Marketing Review (June 2021)

Ecommerce Platforms

Every entrepreneur knows (or will likely come to know) the importance of email marketing software. Even today, email remains one of the most effective means of: Staying in touch with your customers. Promoting your products. Driving traffic to your store. Unsurprisingly, there are loads of email marketing solutions on the market to fit any budget and purpose – and with so many offers to choose from, the decision isn’t an easy one. .

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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EU VAT changes – is your eCommerce business ready?

Retail Technology Review

Doing business with Europe has become so expensive and onerous since Brexit that a vast number of UK eCommerce businesses have simply turned off all EU activities. Managing the different VAT thresholds and rates across each EU country has certainly added to the admin burden and cost of doing business – so how much difference will the new Import One Stop Shop (IOSS) make?

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A Complete Guide on Creating Google Web Stories on WordPress

MakeWebBetter

It’s arduous to stand out amongst millions of blogs published every day. Social media channels have greatly influenced people, and how they consume content. Creators need to set the bars high and be creative if they want to attract visitors. People like to explore disparate types of content occasionally. Storytelling is one of them as […]. The post A Complete Guide on Creating Google Web Stories on WordPress appeared first on MakeWebBetter.

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One Stop launches new recruitment scheme

TalkingRetail

One Stop is giving people who shop in its stores or live in the local area exclusive access to its customer service assistant job vacancies. Posters will be displayed in One Stop stores where vacancies are being offered, before the role is advertised to a wider audience, and interested applicants simply scan the QR code. This story continues at One Stop launches new recruitment scheme.

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Adore Me accuses Rihanna's Savage x Fenty of trademark infringement

RetailDive

The direct-to-consumer lingerie brand claims that its rival's keywords purposely led online consumers astray, but that may be more of a tech issue.

Consumer 124
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Ribena adds cherry flavour to portfolio

TalkingRetail

Ribena has added a cherry flavour to its line-up, following research which found that cherry-flavoured drinks are growing 20% year on year. Ribena Cherry Twist is available in 500ml price-marked bottles for a £1.09 or for a 2-for-£2 offer. The launch is supported by a £3.7m advertising campaign running throughout the year across TV, social. This story continues at Ribena adds cherry flavour to portfolio.

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Sustainable cleaning supply brand Blueland expands into Canada

RetailDive

The move into international markets comes as more consumers, particularly those in younger generations, prioritize eco-friendly brands.

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2021 Holiday Shopping Ecommerce Stats & Trends [June 2021]

ROI Revolution

Published June 29, 2021. In a post-pandemic world , everything is unprecedented. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. To help your brand thrive this holiday season and navigate these uncharted waters, we’ll be keeping this blog post updated with the latest holiday ecommerce stats and trends.

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Crisis Management: Why Vuori spent 2020 keeping up relationships and plotting store strategy

RetailDive

From creating an omni-associate role to improving back-end store performance, the DTC brand didn't sit still on its brick-and-mortar plans.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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5 Data Points You Should Have About Your Store Presence—But Are Probably Missing

Wiser

Do you know what’s going on with your brand inside every store you’re in? Alright, in fairness that’s a tough question for anyone. How about this—do you know what’s going in inside the stores that have the biggest impact on sales and revenue? Can you prioritize your efforts where it matters most? The answer to these questions is easier with a few datasets that you should have at your fingertips.

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HBC names new CTO

RetailDive

The parent of Hudson's Bay and Saks Fifth Avenue tapped Scott Ross for the role, who was previously its senior vice president of ominchannel.

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Salsify Named 'Exemplary' PIM Vendor by Ventana Research | Salsify

Salsify

Salsify was recently named an "Exemplary" vendor in a new Ventana Research market report , " 2021 Value Index on Product Information Management (PIM)." This category is the highest ranking within the market report.

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Kanye West and Yeezy sue Walmart over knockoff shoes

RetailDive

As the retailer's third-party marketplace expands, so could headaches over fake goods.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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How To Earn From Affiliate Marketing For Beginners?

Ecommerce Guru

Are you interested in learning how to make money with affiliate marketing but don't know where to begin? In this post, you'll learn how to use successful affiliate marketing for beginners to generate passive income. The post How To Earn From Affiliate Marketing For Beginners? appeared first on Ecommerce Guru.

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Could Amazon be forced to sell its logistics arm and Facebook part ways with Instagram? US plans to break up ‘big tech’ monopolies are gaining momentum

Retail Technology Review

Controversial plans to break up ‘big tech’ monopolies, which could force e-commerce giants to sell off services such as Amazon Logistics, Google Maps, YouTube and WhatsApp, have been given the green light.

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New consumer tech gadgets modernize payments

RetailDive

As technology evolves, so do modes of payment. Consumers are migrating to more advanced tech payment tools like wearable devices, connected cars and in-home systems, a new study finds.

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Unsung Heroes competition closes tomorrow

TalkingRetail

The deadline for entries to Unsung Heroes, which recognises convenience store owners and staff members who ‘go the extra mile’ to help their customers and local communities, closes at midnight tomorrow (30 June). Retailers can enter the initiative – which is organised by partners Independent Retail News and Nisa – by filling in the entry.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Nutravita upscales eCommerce operations with fulfilment experts James and James

Retail Technology Review

Nutravita, a fast-growth eCommerce supplement company, has selected James and James Fulfilment to provide a fully outsourced eCommerce fulfilment service, as it diversifies and enhances its direct-to-consumer (D2C) shopping experience. This partnership also sees James and James provide Nutravita with access to its award-winning, cloud-based order management system, ControlPort.

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Swizzels offers VIP tour with on-pack competition

TalkingRetail

Confectionery brand Swizzels is kicking off an on-pack competition offering shoppers the chance to win a tour of its factory. Swizzels has added five golden Love Hearts rolls in Loadsa Sweets and Lollies variety packs (£1 price-marked packs) which if found, offer one shopper and three guests the chance to visit the Swizzels factory and. This story continues at Swizzels offers VIP tour with on-pack competition.

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Tractor Supply CEO: 'The challenge of all retailers is to stay ahead of their customer needs'

RetailDive

The company gained millions of new customers in the last five quarters. Now it's on a mission to maintain them.

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Casillero del Diablo supports white wine range with seasonal campaign

TalkingRetail

Chilean wine brand Casillero del Diablo is launching a campaign to promote its range of white wines. The campaign focuses on the “seasonality and great quality” of its Sauvignon Blanc, Chardonnay and Pinot Grigio, with 30 temperature-sensitive digital adverts displaying different messages according to the temperature of the day. The brand said it is the.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib