Retail TouchPoints

MAY 24, 2023

Five Below plans to add at least seven new outlet locations to its store roster this year in partnership with mall operator Simon. The retailer already operates 21 stores within the Simon portfolio. The new locations, slated to open throughout this spring and summer, will be at Simon Premium Outlets in Albertville, Minn.; Pleasant Prairie and Johnson Creek, Wis.; Gaffney, S.C.; Edinburgh, Ind.; Pismo Beach, Calif.; and Tannersville, Pa.

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Operations Retail Customer 314

Fabric

MAY 24, 2023

Software engineers working in e-commerce are frequently faced with the decision of building or buying a pricing engine. While developing a pricing engine in-house may appear to be the ideal option, it frequently necessitates a significant investment of resources. In most cases, buying third-party software lets you get your products into the hands of consumers faster and generally ensures that the software will have more extensive support throughout its lifecycle.

eCommerce 236

eCommerce Shipping Costs eCommerce Platforms Multichannel 236

Retail TouchPoints

MAY 24, 2023

COVID, Brexit, and more recently the war in Ukraine, along with a cost-of-living crisis have caused 80% of shoppers to change their purchasing behavior. Unsurprisingly, this has dramatically changed the shopper marketing landscape, and as a result, retail brands are being forced to rethink how they interact with consumers. We have seen changes to routines, homes and priorities — people have had to switch up choices, learn to get creative and try something new to save money.

Retail 294

Retail Customer Loyalty Consumer Travel 294

Forrester eCommerce

MAY 24, 2023

In Top Cybersecurity Threats In 2023, we called out that security leaders needed to defend AI models because real threats to AI deployments existed already. We hope you didn’t think you had much time to prepare, given the announcements with generative AI.

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Customer 195

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H., the new center uses the Alphabot automated storage and retrieval technology developed by Alert Innovation. MFCs will significantly increase the number of orders a store can fulfill in a day, according to a Walmart blog post , providing faster fulfillment with less substitutions and freeing up associates to help in-s

Fulfillment 278

Fulfillment Order Fulfillment Games Customer Experience 278

Forrester eCommerce

MAY 24, 2023

When deciding whether to merge your marketing measurement and insights team into a combined revenue operations function, it’s critical to understand the full remit for a marketing measurement team and how well those accountabilities align with the priorities of the RevOps organization.

Operations 195

Operations B2B Marketing 195

Forrester eCommerce

MAY 24, 2023

Forrester is excited to announce the opening call for entries to our annual APAC B2B Marketing Awards in two categories: B2B Programs of the Year and B2B Return on Integration Honors. The awards recognize outstanding achievement at the organization and function level from B2B marketing initiatives.

B2B 195

B2B Marketing Technology Operations 195

Retail TouchPoints

MAY 24, 2023

FTD and From You Flowers (FYF) have completed a merger that has created a global floral and gifting platform. FTD is a portfolio company of Nexus Capital Management and FYF is a subsidiary company of Tenth Avenue Holdings. Michael Chapin, Founder and CEO of From You Flowers, will take over as CEO of the combined company. Financial details of the deal were not released.

Gifts 270

Gifts Operations Management Technology 270

Forrester eCommerce

MAY 24, 2023

A future fit technology strategy has emerged as a cornerstone for propelling customer-centric business growth in today’s dynamic business environment — and the primary enabler of this strategy are the adaptive practices that facilitate collaboration, coordination, and continuous improvement across departments, business units, and partners. Adopting these practices can drive value, support innovation, and position your company for customer-obsessed success.

Technology 195

Technology Improvements Customer Information 195

Retail TouchPoints

MAY 24, 2023

The growth of retail media shows no sign of slowing, as established players announce new expansions and new retailers, most recently Save Mart , enter the mix. In the latest developments, Kroger is looking beyond its websites with plans to expand in-store advertising opportunities, and Walmart is teaming up with more tech partners to help brands get the most out of its retail media network.

Retail 260

Retail Omnichannel Technology Marketing 260

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Forrester eCommerce

MAY 24, 2023

Emerging technology ecosystems are at the cutting edge of innovation, bringing breakthrough solutions to market faster and at a reduced cost. In insurance, this means shorter repair times, lower claims costs, and better CX.

Technology 195

Technology Marketing Customer Experience Customer 195

Omnisend

MAY 24, 2023

Reading Time: 12 minutes Most people believe that email marketing has become less effective post COVID. However, this isn’t true as 69% of marketers still use emails as one of their top content marketing channels. But which email marketing platform best suits your business? If you’re here, you already know about Drip and are considering some Drip alternatives.

Marketing 158

Marketing Live Chat Social Media Shopify 158

Fabric

MAY 24, 2023

As part of fabric’s continued effort to provide an end-to-end Copilot experience that is simple and secure for users, we are delivering updates to our login flow and admin controls. These changes will make it easier to log into Copilot, navigate between accounts, and set up security measures that protect your business. What’s changing? Simplified Login with OTP Protection Starting with the login experience, we’ve eliminated the need for an ‘Account ID.

Improvements 130

Improvements eCommerce Platforms eCommerce Management 130

GetElastic

MAY 24, 2023

eCommerce is booming, and with more people shopping online than ever before, having a streamlined and efficient payment process is essential. However, with so many payment methods and processors available, and so many new payment trends , it can be overwhelming to know where to start. When you have a reliable eCommerce payment processor, platform, or service provider, you spend less time maintaining the back end of your commerce experience and more time managing orders, improving customer experi

Payment Services 147

Payment Services Merchant Services Payments eCommerce 147

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Fabric

MAY 24, 2023

Software engineers working in e-commerce are frequently faced with the decision of building or buying a pricing engine. While developing a pricing engine in-house may appear to be the ideal option, it frequently necessitates a significant investment of resources. In most cases, buying third-party software lets you get your products into the hands of consumers faster and generally ensures that the software will have more extensive support throughout its lifecycle.

eCommerce 130

eCommerce Shipping Costs eCommerce Platforms Multichannel 130

Ecommerce Platforms

MAY 24, 2023

Artificial intelligence (AI) is taking businesses by storm. From content writing to fraud prevention, AI can be seen working its magic in multiple departments. But that’s not all that revolutionary technology can do. With the introduction of AI in a variety of software, you can also utilize it for your marketing needs. To help you browse through some of the most popular marketing tools that are powered by AI, the following list guides you along 10 of the best AI marketing tools.

Marketing 118

Marketing Payment Services SEO Social Media 118

Fabric

MAY 24, 2023

As part of fabric’s continued effort to provide an end-to-end Copilot experience that is simple and secure for users, we are delivering updates to our login flow and admin controls. These changes will make it easier to log into Copilot, navigate between accounts, and set up security measures that protect your business. What’s changing? Simplified Login with OTP Protection Starting with the login experience, we’ve eliminated the need for an ‘Account ID.

Improvements 130

Improvements eCommerce Platforms eCommerce Management 130

Ecommerce Platforms

MAY 24, 2023

Do you want to create videos where a model speaks on behalf of your company? Do you intend to develop training materials for your staff? Perhaps you need to generate how-to videos to guide your audience about your solutions? If you nodded along any of these questions, you may want to check out Synthesia.io, an artificial intelligence (AI) powered video generation platform that turns your text into high quality videos with voiceovers.

Payment Services 104

Payment Services Presentation Technology Subscription 104

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Fabric

MAY 24, 2023

Software engineers working in e-commerce are frequently faced with the decision of building or buying a pricing engine. While developing a pricing engine in-house may appear to be the ideal option, it frequently necessitates a significant investment of resources. In most cases, buying third-party software lets you get your products into the hands of consumers faster and generally ensures that the software will have more extensive support throughout its lifecycle.

eCommerce 130

eCommerce Shipping Costs eCommerce Platforms Multichannel 130

Ecommerce Platforms

MAY 24, 2023

With the availability of generative AI tools, you can now use the magic of artificial intelligence to create high quality content at a moment’s notice. As two of the most popular platforms in this category, Jasper and Copy AI stand tall as sought after choices for AI-based content generators. But due to the popularity of these services, it can be difficult for you to choose a single option among them.

Social Media 104

Social Media Arts SEO Blog 104

RetailDive

MAY 24, 2023

How can brands plan for the future in a disruptive economic environment? Google partnered with Kantar and Bain to analyze shopper behavior and identified four critical trends that will define the retail industry in the coming years.

Retail 123

Retail 123

UpSellIt

MAY 24, 2023

Ecommerce discount strategies are pretty much non-negotiable. In today’s advanced online marketplace, it’s not enough to simply offer discounts. In order for your brand to thrive online, you need to have an intentional plan for how, when, why, and to whom discounts are being offered. What is an Ecommerce Discount Strategy? An ecommerce discount strategy is a plan put in place by online retailers to offer various types of discounts and promotions to their customers, for specific reasons.

Shipping Costs 105

Shipping Costs eCommerce Subscription Shipping 105

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Store Growers

MAY 24, 2023

Last Updated on May 24, 2023 Shipping charges are one of the most common reasons why customers abandon their shopping carts, so it’s essential that you provide accurate shipping information about your products. With the shipping attributes, Google Merchant Center covers the insurance costs and specific costs of different shipping carriers, which can be a bit higher than expected, especially if a customer makes a cross-border order.

Shipping Costs 91

Shipping Costs Merchant Services Shipping Shipping Labels 91

RetailWire

MAY 24, 2023

Foot traffic in San Francisco’s Union Square shopping district may be down 27 percent, but tourists are spending big at luxury retailers. “The luxury shopper isn’t experiencing the city the way regular shoppers are—they are in a bubble,” said Neil Saunders, managing director of GlobalData.

Retail 105

Retail Management Article 105

RetailDive

MAY 24, 2023

The privately held DTC brand attributed the sales to its expanded women’s offering, diversified partnerships and strong shop-in-shop execution.

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RetailWire

MAY 24, 2023

A Washington Post-Ipsos survey of working adults finds that 75 percent would prefer working four 10-hour days instead of five eight-hour ones. Workers say the extra day off gives them more time to recover and complete personal tasks. Employers, however, do not appear to be in a rush to move away from the five-day workweek.

Article 105

Article 105

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

Omnisend

MAY 24, 2023

Reading Time: 9 minutes Most marketers who are looking to automate their email campaigns believe that Campaign Monitor is the best tool to work with. But is that really the case? Not entirely. While Campaign Monitor is one of the best email marketing platforms, its lack of ready-to-use automation workflow templates often has users looking for other platforms for their email campaigns.

Live Chat 88

Live Chat Shopify Multi-channel Channel 88

RetailDive

MAY 24, 2023

Product Studio allows merchants to take existing imagery and create new backdrops for it, remove backgrounds and improve image resolution.

Improvements 104

Improvements 104

ROI Revolution

MAY 24, 2023

While analyzing some of our ecommerce clients’ Google Search Console (GSC) accounts recently, we noticed some odd URLs with non-English characters and some with excessive English characters that they didn’t create. These showed up as large numbers of non-indexed pages in GSC, specifically as server errors, soft 404s, and/or 404 warnings.

Magento 78

Magento Shopify BigCommerce SEO 78

RetailDive

MAY 24, 2023

Martech is the recipient of the biggest boost in spending while labor faces the largest pullback, a dynamic that could present challenges down the line.

Presentation 96

Presentation Marketing 96

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail