Fri.Apr 23, 2021

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Earth Day 2021

Forrester eCommerce

Over a billion people worldwide celebrate Earth Day. Does this include your customers? Watch my video blog on climate change as a systemic risk, and catch a sneak peek of some of our research on climate change risk management solutions.

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The Definitive Guide to Online Reputation Management

Kissmetrics

There are a lot of misconceptions about online reputation management. Some people think it’s just social media monitoring, while others believe it has something to do with public relations, and still others have no idea the impact it can have on sales. In this guide, I’ll explain the role of online reputation management in today’s digital age, explain why it matters, and outline 10 tips for improving and protecting your brand’s online image.

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Retail TouchPoints and design:retail Reveal the 40 Under 40 Class of 2021

Retail TouchPoints

Retail TouchPoints and design:retail have selected the next class of the 40 Under 40 — the top 40 professionals in the retail industry under the age of 40 who are paving the way for the next era of retail. This year, the publications expanded nominations to include all roles and job functions in the retail ecosystem — from ecommerce and marketing to innovation and store design.

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Die Zukunft der Arbeit liegt in der Veränderung der Führungskultur

Forrester eCommerce

Mitarbeiterengagement fördert positive Kundenerfahrungen Verkaufsversprechen verlagern sich zunehmend vom traditionellen Produktverkauf auf die Bereitstellung relevanter Dienstleistungen und einzigartiger Kundenerlebnisse. Mitarbeiter werden auch weiterhin eine zentrale Rolle bei dieser geschäftlichen Umgestaltung spielen – und zwar im Einklang mit Technologie.

Customer 254
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Why Now is the Time to Invest in Retail Automation for the Future

Retail TouchPoints

The retail business is dwindling world over. Even before the pandemic, retailers were dealing with strong competition and declining profit margins. Now over a year into lockdown, retailers are striving to learn from past mistakes in a rapidly changing market. Retail is a massive industry. In the United States, there are approximately 3.8 million retail establishments supporting more than a few trillion dollars in GDP.

Retail 281
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Make The Current Times, The Best of Times. Attend CX APAC.

Forrester eCommerce

No doubt about it, the circumstances of the last year have brought about extreme and unexpected difficulties. But I expect, for many of us, they have also introduced some serendipitous delights that might have gone completely undiscovered if not for such an abrupt shift in all of our “normal” habits. Many businesses too — in […].

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How We’re Going to Use X Reality (XR) in Business

Kissmetrics

Are you ready for X reality? It’s coming, too, along with a host of exciting business and marketing opportunities. Here is what it is, why it matters, and how to use it to grow your business. What Is X Reality? X reality is short for extended reality. Sometimes called cross reality, it’s a convergence of the real, physical world around us and a digital world or space.

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Wayfair to Add 1,000 New Hires to Engineering Team

Retail TouchPoints

Online home décor and furniture retailer Wayfair plans to open three new engineering sites, in the San Francisco Bay Area, Austin, Texas and Toronto, hiring approximately 1,000 technologists globally over the next year. This marks the first time Wayfair is expanding its engineering footprint to locations outside of its technology hubs in Boston and Berlin.

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Nestlé unveils limited edition orange Yorkie

TalkingRetail

Nestlé Confectionery is set to add an orange flavour for its Yorkie brand, following a “resurgence in the popularity of orange-flavoured chocolate in recent years”. The limited edition 46g Yorkie Orange bar and 72g Yorkie Orange Duo bar will be available from 10 May. Nestlé says orange-flavoured chocolate saw a 23% sales growth in 2020. This story continues at Nestlé unveils limited edition orange Yorkie.

Retail 119
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New Virtual Shopping District Aims to Give Chicago North Shore SMBs a Leg Up

Retail TouchPoints

Chicago-based marketing agency Tacklebox Brand Partners has worked with a collection of small businesses in the city’s North Shore area to launch a “virtual shopping district” that allows consumers to view and buy products from a range of local merchants through one central website. The site, NorthShoreShops.com , features a unified shopping cart and checkout experience, providing consumers with a streamlined shopper journey while giving merchants a new way to generate awareness, capture new cus

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Bed Bath & Beyond revamps supply chain with a tech stack and 4 warehouses

RetailDive

Regional distribution centers are the first step in cutting down store replenishment time from a "noncompetitive" 35 days to under 10 days, the COO said.

Supplies 121
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Panasonic Acquires Autonomous Supply Chain Solution Provider to Fuel Digital Transformation

Retail TouchPoints

Panasonic will acquire Blue Yonder for a total of $7.1 billion , including purchasing the remaining 80% of shares it doesn’t yet own for $5.6 billion and handling the repayment of outstanding debt. The deal, which values Blue Yonder at $8.5 billion , will accelerate the companies’ shared autonomous supply chain mission, which aims to help companies utilize predictive business insights to pivot their operations in real time through the combined power of AI/ML and IoT and edge devices.

Supplies 264
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Nike loses Simone Biles to Athleta

RetailDive

A Nike athlete since 2015, Biles will now work with Athleta on her own product line. She joins Allyson Felix, another former Nike athlete, on Athleta's roster.

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Controlling Your CX with a Headless CMS: Kyle McKenzie [Podcast]

Fabric Blog

In this episode of Coffee + Commerce, Kyle McKenzie, our lead software engineer at Fabric who is actively developing our headless CMS called Experience Manager (XM) , breaks down headless CMS software.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Love Beauty and Planet launches first refillable hair care at Target

RetailDive

The brand debuted reusable shampoo and conditioner bottles in mass retail as part of its commitment to tackling sustainability.

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April 2021 Social Media Water Cooler

ROI Revolution

Published April 23, 2021. Facebook Surfaces New, Significant Updates for Post-iOS 14.5. Apple’s iOS 14.5 update will significantly limit user tracking from their devices, which will impact all Facebook advertisers. For users who opt out of tracking via Apple’s prompt, advertisers will only track the highest-priority event completed. This data will operate under a one-day click attribution model and will be aggregated, delayed, and modeled.

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Retail Therapy: JanSport teams up with Nicole McLaughlin to reimagine its products

RetailDive

From bras to slippers, the upcycle artist turned the brand's popular backpacks into completely new items.

Retail 122
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Pioneering the online exchange experience. The Loop Returns story

Omniconvert

The Brand Marketing Manager of Loop Returns, Alex McEachern, is talking about returns and exchanges, part of the customer experience. The post Pioneering the online exchange experience. The Loop Returns story appeared first on Omniconvert Ecommerce Growth Blog.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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With Victoria's Secret sale talks on, L Brands aims for higher price: Bloomberg

RetailDive

After strong recent sales, the company could now target a valuation of at least $2 billion to $3 billion in a potential sale, sources told the publication.

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Post-Purchase Messaging for First-Time Customers

Omnisend

Reading Time: 11 minutes. Bringing new customers to the checkout is a difficult challenge for most ecommerce merchants, but keeping them coming back is another challenge altogether. Turning your first-time buyers into returning buyers isn’t just beneficial for your sales, it’s overall more cost-effective. The key to doing so is making good use of post-purchase messaging.

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Nisa records strong sign ups to new rebate model

TalkingRetail

Nisa has today (23 April) signed up its 100th partner into its new rebate terms, Fresh Rewards, in the first week since launch. Fresh Rewards, which launched last week, provides the opportunity for partners to unlock up to 5.5% rebate and can earn more based on their weekly spend, by stocking and selling Co-op own-brand. This story continues at Nisa records strong sign ups to new rebate model.

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How Could An Accountant Help Your Small Business Grow? 3 Key Benefits

365 Retail

If you’re looking for ways to grow your business this year, then an accountant can be a great help. Managing all your finances yourself is not only incredibly stressful, but it also takes time away from moments where you could be focusing on other areas of the business. Running a small business often involves a lot of multitasking. You might have many members of staff taking on a whole range of different roles- and while this is a great way to keep costs down, when it comes to managing your fina

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Retail Industry Awards opens for entries

TalkingRetail

The Retail Industry Awards 2021 has today (23 April) opened for entries. Now in their 26th year, the Retail Industry Awards are a celebration of all that is great about the UK grocery retail sector. Kim Reddick, commercial director of the awards, said: “The awards have firmly established their reputation as the event that brings. This story continues at Retail Industry Awards opens for entries.

Retail 84
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More than 2,000 Co-op staff impacted by store management overhaul

365 Retail

The Co-op convenience chain is overhauling its store management structure in a move that will impact more than 2,000 staff. The retailer revealed it is cutting four layers of managers in each store to three following a successful trial in around 300 shops over the past two years. The Co-op chain is overhauling its store management structure in a move that will impact more than 2,000 staff (Co-op/PA).

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Hellmann’s launches squeezy bottles in recycled plastic

TalkingRetail

Hellmann’s is rolling out its squeezy bottle range of sauces in 100% recycled plastic, building on the brand’s “Real Taste and Less Waste” food waste commitment. Unilever’s wider global packaging commitments. The new packaging features a “New 100% Recycled Bottle” logo on the front of each pack. Unilever said almost half of its range (40%). This story continues at Hellmann’s launches squeezy bottles in recycled plastic.

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Retail sales boosted as shoppers snap up new outfits ahead of lockdown easing

365 Retail

Retail sales in March beat expectations, with shoppers spending more in preparation of going out again once lockdown restrictions ease, according to new data. The Office for National Statistics (ONS) revealed the amount spent by shoppers increased 7.3% in March and quantity bought rose 7.2% compared with the same month a year earlier – just as the first Covid-19 lockdown started.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Kopparberg moves into flavoured vodka category

TalkingRetail

Cider brand Kopparberg is set to add a flavoured vodka to its portfolio, in a move designed to “shake-up the market with an explosion of taste and colour”. Kopparberg Strawberry & Lime vodka will be available from Nisa stores from 5 May in 700ml bottles, retailing at £18. The brand said flavoured vodka is fueling. This story continues at Kopparberg moves into flavoured vodka category.

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Coffee specialist Will Kenney joins 200 Degrees senior team

365 Retail

Specialist coffee roaster and wholesaler 200 Degrees Coffee has welcomed Will Kenney as commercial director. Nottingham-born and now Leeds-based, Will brings with him 20 years of experience in the coffee sector, having held senior positions in the industry supporting some of the high streets best loved coffee operators. At 200 Degrees, Will’s responsibilities include managing and driving all commercial aspects of the business, particularly its wholesale offer and the online sale of beans and cof

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Panadol offers more laughs with comedy sponsorship

TalkingRetail

Pain relief brand Panadol is kicking off a marketing campaign to highlight the consensus that “that laughter can help increase our pain tolerance”. The “More Laughs. Less Pain” campaign sees the brand sponsoring comedy streaming platform NextUp, offering three months of free content including 200 on-demand programmes across the comedy spectrum. Panadol is also supporting.

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Square unveils inventory management features

RetailDive

The pandemic has been especially disruptive to inventory management — for small and large companies alike.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib