Mon.Nov 22, 2021

article thumbnail

The President’s New Management Agenda Has A Clear Approach To Strengthen Customer Experience (CX)

Forrester eCommerce

The new PMA has three priorities: employee experience, customer experience, and managing the business of government. In this blog post I evaluate the CX priority and offer advice to implement it.

article thumbnail

Google Shares How to Harness the Power of AI at Make it Big 2021

BigCommerce

Data insights from artificial intelligence (AI) technology can help retailers learn more about their customers — and therefore make better…

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Leadership And Innovation — Learning From The Triumph And Tragedies Of The New Space Race

Forrester eCommerce

“Space flight needs leaders who go beyond where they can’t see, into the unknown, pushing the envelope for what might be possible. They are not satisfied staying within the box or looking within their own horizon.” — Mark “Forger” Stucky (former Virgin Galactic lead test pilot) Look Beyond The Horizon To Be Future Fit There […].

article thumbnail

Foot Locker Adds COO and Strategy, Innovation and Development Chief Roles

Retail TouchPoints

Foot Locker has promoted its current EVP and CEO-North America, Franklin Bracken, to be the retailer’s first-ever COO. The apparel retailer also has created a new Chief Strategy, Innovation and Development Officer role and begun a search for someone to fill the position. The eventual hire will report to Foot Locker Chairman and CEO Richard A. Johnson.

article thumbnail

Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

article thumbnail

How B2B Brands can Leverage Conversion Rate Optimization

UpSellIt

If you’re a B2B marketer, you understand the process of closing a sale takes time. However, it’s still crucial to incorporate conversion rate optimization in your digital marketing strategy to find success. Conversion rate optimization (CRO) moves shoppers to complete a desired action, but the action can be more than getting visitors to add to their shopping cart.

B2B 178
article thumbnail

Authentic Brands Group Delays IPO, Sells Stakes to Two New Investors at $12.7 Billion Valuation

Retail TouchPoints

Authentic Brands Group (ABG) is delaying its planned IPO in favor of selling stakes in the business to CVC Capital , HPS Investment Partners and some of its existing shareholders in a deal that values ABG at $12.7 billion. ABG is now targeting an IPO date in 2023 or 2024, according to CNBC. Even though 2021 has proven to be a hot and profitable year for retail IPOs, the portfolio company appears content to wait a year or two.

Supplies 241

More Trending

article thumbnail

Nordstrom to Sell Licensed Sports Gear for the First Time Through New Partnership with Fanatics

Retail TouchPoints

Nordstrom has teamed up with online sports merchandise retailer and manufacturer Fanatics to bring a range of licensed sports gear to its customers for the first time. The new long-term partnership will give Nordstrom.com customers access to thousands of Fanatics’ exclusive products, including men’s, women’s and kids gear from top leagues including the NFL, NCAA, NBA, MLB and more.

Gifts 230
article thumbnail

The How & Why to Performing a Competitor Gap Analysis

Inflow Insights

Anyone in the SEO and content marketing world has faced the dreaded question: “What should I write?” The right answer to this question will improve your organic rankings, bring in more traffic, and improve sales for eCommerce sites. The wrong answer won’t improve your rankings (at least, not in a way that matters), will be largely ignored, and will lead to stagnating sales.

SEO 122
article thumbnail

5 takeaways on how retailers can become AR-ready at scale

RetailDive

Defining the use case, starting small and selecting the right 3D partner is among the 5 key things for retailers to consider when getting started with augmented reality.

Retail 126
article thumbnail

Amazon’s Black Friday Live Delivers Four Star-Studded Days

365 Retail

In celebration of Black Friday Week, Amazon Black Friday Live will open its doors at Victoria House, London (WC1B 4DA) from 25th – 28th November , inviting guests to enjoy four days of free events, exclusive celebrity-fronted experiences, livestreams and giveaways. From cocktail-making with Laura Whitmore, an intimate music performance from Ray BLK to a Magic Breakfast book reading with Alesha Dixon, and a small business ‘task off’ with entrepreneurs Spencer Matthews & Jamie Laing, the

article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

'You can almost taste the hot chocolate': Why catalogs are still winning holiday marketing

RetailDive

As digital advertising becomes less reliable and more expensive, retailers are turning back to print to win over consumers during peak season.

Marketing 136
article thumbnail

Affiliate Marketing Trends 2022: High Paying Business to Start?

Ecommerce Guru

Affiliate Marketing is in trends nowadays, and people are getting more indulged in affiliate to generate high paying earnings Your income potential is heavily reliant on the topic you pick, which is the greatest and most apparent open secret in affiliate marketing. This means determining the sort of audience you want to serve and the types of items that the audience requires.

article thumbnail

Francesca's slapped with trademark lawsuit over 'Franki'

RetailDive

The tween brand was just launched as a stand-alone banner earlier this month, and another tween brand, Frankie's on the Park, says it's too confusing.

120
120
article thumbnail

Retail content management cheat sheet: Make the most of your content on top U.S. eCommerce sites

Profitero

Online, product content serves as your packaging, 30-second commercial, promotional display, and more. Profitero’s research shows that having complete, correct and compelling content on the digital shelf can boost sales, traffic and conversion. In fact, we found brands get a 58% lift in sales, on average, on Amazon when they add videos to their product detail page (PDP) to meet category benchmarks.

article thumbnail

Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

article thumbnail

This DC neighborhood used to be synonymous with high-end shopping. Now it's mostly abandoned.

RetailDive

Friendship Heights was once known for luxury retail in the Washington, D.C. area, but retail options have dwindled.

Retail 141
article thumbnail

85% of independent retailers vow not to take part in Black Friday

365 Retail

About 85% of independent retailers will not take part in Black Friday, according to new figures. The British Independent Retailers Association (Bira) said its latest survey of members showed the majority will not be slashing their prices for Friday November 26. Black Friday sales (Gareth Fuller/PA). The shopping day, which started in the US as a key Friday for Christmas shopping following Thanksgiving, is often a pivotal time for online retailers such as Amazon.

Retail 75
article thumbnail

Authentic Brands puts IPO on hold as it brings in new investors

RetailDive

Current investors sold significant stakes to CVC Capital Partners and HPS Investment Partners as the branding specialist chases more growth.

125
125
article thumbnail

Retail parks help British Land rebound to profit

365 Retail

British Land has seen its bet on retail parks help drive the company’s recovery as it posted its first interim profit in four years. The Meadowhall owner swung to a £370 million profit after tax for the six months to September, following a £730 million loss over the same period last year. Simon Carter, chief executive of the business, hailed the “good financial and operational performance”.

Retail 75
article thumbnail

How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

3 strategies that all retailers should do today

RetailDive

Retailers need to adapt to changes through revisiting staffing models, pricing, automation and partnerships in the marketplace.

Retail 124
article thumbnail

Custom Audiences support a customer-centric marketing strategy

Liveintent

If you’re looking for one audience solution that can help you achieve success with your customers at any stage of the marketing funnel, Custom Audiences may just be what you’re after. What are custom audiences? Custom Audiences are audience segments that you can create from your first-party data and leverage across the logged-in environment of email.

article thumbnail

Glossier opens second store this year with new LA flagship

RetailDive

The location in West Hollywood is just a few blocks away from where the DTC beauty brand had a previous store on Melrose Place.

114
114
article thumbnail

Custom Audiences support a customer-centric marketing strategy

Liveintent

If you’re looking for one audience solution that can help you achieve success with your customers at any stage of the marketing funnel, Custom Audiences may just be what you’re after. What are custom audiences? Custom Audiences are audience segments that you can create from your first-party data and leverage across the logged-in environment of email.

article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

article thumbnail

£15.4m lost to scams last Christmas

365 Retail

Scam online shopping “bargains” that turned out to be too good to be true cost shoppers £15.4 million over Christmas last year, according to police. Action Fraud, the national reporting centre for fraud and cyber crime, received reports relating to 28,049 shoppers conned out of their money when shopping online over the Christmas period last year – an increase of almost two-thirds (61%) compared with a year earlier.

article thumbnail

Target to close for Thanksgiving from here on in

RetailWire

Target will no longer open its doors on Thanksgiving. “What started as a temporary measure driven by the pandemic is now our new standard — one that recognizes our ability to deliver on our guests’ holiday wishes both within and well beyond store hours,” Target CEO Brian Cornell wrote in a note to employees.

Article 52
article thumbnail

Costa Coffee outlets to sell Marks and Spencer food from next year

365 Retail

Costa Coffee is to sell Marks & Spencer food in a new collaboration from next year. Costa will sell more than 30 M&S Food products at its UK stores and drive-through outlets from the spring, the brands said. The products will build on Costa’s current range and include sandwiches and salads, hot meal boxes and children’s food, the coffee chain said.

article thumbnail

Self-checkouts remain a work in progress

RetailWire

The number of self-checkout machines shipped globally increased 25 percent this year. Unfortunately for retailers using them, consumers are not thrilled with the experience. Sixty-seven percent of consumers have encountered problems when trying to check themselves out of stores.

article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

article thumbnail

Warning retailers: Mind the Gap – before your customers fall through it!

365 Retail

Has the word ‘proximity’ cropped up in your 2022 planning meetings yet? Thought so. But what does retail’s favourite new buzzword actually mean? . In the dictionary, it’s nearness in space, time or relationship – in other words, the things that are close, nearby and on hand. For retailers, it means closing the gap between the people in your most important business relationships: customers and staff, staff and bosses at HQ and ultimately between consumers and your brand.

Webinar 52
article thumbnail

Authentic Brands Group ditches IPO, and sells stake in $12.7B deal

RetailWire

Authentic Brands Group has chosen to forego an initial public offering and has sold stakes in its business to private equity firm CVC Capital, hedge fund HPS Investment Partners and existing stakeholders. Authentic Brands’ portfolio includes full or partial ownership of Aeropostale, Barney New York, Brooks Brothers, Forever 21 and Sports Illustrated magazine.

article thumbnail

Saving Christmas from toy shortages

365 Retail

Following reports of freight costs rising by 500% and ongoing labour shortages in the transport and logistics sector, toy retailers and manufacturers are warning of depleted shelves this Christmas. Last month The Entertainer, one of the UK’s biggest toy retailers, predicted that distribution issues would result in shortages in some of the most popular children’s toys causing national newspapers to speculate that “ Christmas may be cancelled ”.

Toys 52
article thumbnail

What Is Magento 2 Order Management and Its OMS Alternatives?

Fabric Blog

Magento started in 2008 as an open source e-commerce platform. While its open source platform is popular among smaller e-commerce retailers, the premium version has an expanded feature set that becomes necessary to grow.

Magento 52
article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib