BigCommerce

SEPTEMBER 30, 2021

Billions of people use Facebook and Instagram every day to connect with family and friends worldwide, but these social commerce…

Omnichannel 463

Omnichannel 463

Forrester eCommerce

SEPTEMBER 30, 2021

As we prepare to kick off Predictions 2022 on Tuesday, October 26, we reviewed our predictions for 2021. The punchline: We got it mostly right. And we missed a few too. Here’s a look at the biggest hits and misses from our predictions for 2021.

Customer 370

Customer 370

Retail TouchPoints

SEPTEMBER 30, 2021

COVID-19 fundamentally changed the way people shop and interact with brands. As the rise of ecommerce continues to accelerate, consumer behavior is changing at lightning speed. But without access to in-person consumer panels throughout the pandemic, many CPG brands struggled to keep a pulse on their customers’ preferences and demands around product taste, packaging, price and more.

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Consumer Social Media Improvements Customer Loyalty 297

Forrester eCommerce

SEPTEMBER 30, 2021

As the B2B buying process becomes more complex, sales operations teams face escalating demands. Learn about the trends that will shape sales operations leaders' priorities in the year ahead.

Operations 367

Operations B2B Technology 367

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

SEPTEMBER 30, 2021

Dollar Tree might have to start considering a rebrand as it continues to branch out into higher price points. The retailer will begin adding new price points above $1 at all Dollar Tree Plus stores, and will start testing doing the same at legacy Dollar Tree stores. “For decades, our customers have enjoyed the ‘thrill-of-the-hunt’ for value at $1 — and we remain committed to that core proposition — but many are telling us that they also want a broader product assortment when they come to shop,”

Operations 294

Operations Customer Retail 294

Forrester eCommerce

SEPTEMBER 30, 2021

Where should you focus your efforts in 2022 to deliver the best possible customer experience and better organizational performance? Start with these five areas.

Operations 370

Operations Marketing Customer Experience Customer 370

Forrester eCommerce

SEPTEMBER 30, 2021

The rise of industry clouds is one of the key technology trends that tech executives should be ready for in 2022. These clouds offer capabilities at every layer of the stack: infrastructures and security that comply to specific industry regulations; AI models tuned to specific industry use cases, like for example for assessing the risk […].

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Technology Management Customer 284

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. Beginning in October, online shoppers of Happy Returns’ merchant partners — including retailers such as Levi’s , Steve Madden , Dressbarn and Olive —can return products in person at Staples retail locations for an immediate refund or exchange, without a box or label.

PayPal 264

PayPal Merchant Services Small Business Retail Shipping Costs 264

Forrester eCommerce

SEPTEMBER 30, 2021

Private equity firm Vista Equity Partners just announced it will acquire robotic process automation (RPA) software company Blue Prism Group. It plans to merge Blue Prism into Tibco Software, which it already owns. Forrester’s Automation team took a look at this potential merger and had the following thoughts. Our consensus is “thumb’s up.” A big value […].

Customer 195

Customer 195

Kissmetrics

SEPTEMBER 30, 2021

I’ll let you in on a secret. People are talking about you online. Whether it’s a direct @ mention on social media or involvement in an untagged rant—the likelihood is, there’s a lot of conversations occurring on “ dark social ” that you don’t know about. For the most part, brand mentions are a marketing score (even when the words themselves are negative).

Social Media 214

Social Media Blog PPC Marketing 214

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

MakeWebBetter

SEPTEMBER 30, 2021

Are you aware of the WooCommerce Gift Card Coupons and their benefits yet? Online marketing is the deep sea of different marketing gimmicks. It won’t be wrong to say that these marketing gimmicks work as the sales magnets for your WooCommerce store. Among many, gift cards and coupons are the two most used marketing tactics […]. The post WooCommerce Gift Card Coupons: All You Need To Know To Sell Pre-Defined Coupons!

WooCommerce 153

WooCommerce Gifts Marketing eCommerce 153

Kissmetrics

SEPTEMBER 30, 2021

If you’re looking to build an SEO-friendly website, Squarespace is a solid choice. It offers easy-to-use templates and plenty of SEO tools to help your site rank better in Google search results. Not sure where to get started? I’ll guide you through everything you need to know about Squarespace SEO, including what best practices to follow and the tools Squarespace offers.

SEO 188

SEO eCommerce Improvements Blog 188

GetElastic

SEPTEMBER 30, 2021

Editor's Note: This post was originally published April 4th, 2018 and has been updated to reflect the current state of GDPR and other data privacy regulations impacting eCommerce in 2021. Almost every online activity generates data that can be collected, stored, and shared. Shopping online, interacting with social media, installing mobile apps – all these actions leave a trail of data used to identify people.

Consumer 144

Consumer Information Fulfillment Social Media 144

365 Retail

SEPTEMBER 30, 2021

Online fashion giant Boohoo has revealed it doubled its market share in the UK and US since the start of the pandemic but profits plunged following heavy investment during the year. Sales rose 20% to £975.9 million in the six months to the end of August compared with a year earlier, but pre-tax profits dropped 64% to £24.6 million. The hit to profits included higher shipping costs, which were £26 million higher than pre-pandemic levels.

Shipping Costs 118

Shipping Costs Marketing Department Stores Fashion 118

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailDive

SEPTEMBER 30, 2021

Once another victim of private equity debt and mall disruption, the teen retailer reports growing sales and new investments in its business.

Retail 128

Retail 128

365 Retail

SEPTEMBER 30, 2021

True Vintage was created in 2014 by Rory Westbrook, a university student with a love of fashion. It came about through his passion for loud stand-out designs and the idea of wearing clothes that are different to anything you’ll see everyone else wearing. Here 365 Retail talks to Rory and e-commerce director Guy Westbrook to discuss the company’s continued growth, sustainability challenges, future plans and passion for vintage fashion.

Fashion 112

Fashion Clothing eCommerce Arts 112

RetailDive

SEPTEMBER 30, 2021

The retailer operates in a category that has experienced growth this past year, but falling foot traffic, among other issues, sent sales down double digits.

Operations 107

Operations Other Retail 107

ROI Revolution

SEPTEMBER 30, 2021

Published September 30, 2021. How COVID-19 has transformed the furniture & home goods industry. The home goods and furniture industry has seen massive growth over the past year, due in part to the COVID-19 pandemic and stay-at-home mandates. With people spending more time inside their homes over the past year, redecorating and remodeling became common among many consumers.

Home Furnishings 78

Home Furnishings eCommerce Beauty and Health B2B 78

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

SEPTEMBER 30, 2021

Mastercard is teaming with some of the biggest companies in payments, including FIS, Synchrony, Barclays and Marqeta, to launch a new buy now-pay later service next year.

Payment Services 97

Payment Services 97

SheerID

SEPTEMBER 30, 2021

Student ISIC cardholders get access to a wider range of online services and products from the world's largest and most recognizable brands through SheerID.

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78

RetailDive

SEPTEMBER 30, 2021

The chartered ships will carry up to 1,000 containers, as retailers struggle with on-time deliveries and high freight costs.

Shipping Costs 111

Shipping Costs Shipping Retail 111

365 Retail

SEPTEMBER 30, 2021

Virgin Money has announced plans to close 31 stores with the loss of around 112 jobs. Bosses said the move comes as more customers switched to online banking during the pandemic. They said the number of customers using bank branches for day-to-day transactions has been on a downward trajectory across the UK banking industry for a number of years, and this has been further accelerated by the pandemic.

Banking 74

Banking Customer Experience Customer Retail 74

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

SEPTEMBER 30, 2021

Users will soon be able to make all images on a website searchable, in a continued effort to prompt discovery of products and brands.

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365 Retail

SEPTEMBER 30, 2021

The COVID-19 pandemic forced retailers to pivot quickly. With recovery underway and customers returning to physical shops in larger numbers, retailers have continued to look to innovate to drive increased traffic back into their outlets. In response to lockdowns, businesses have implemented techniques that have proven to be incredibly beneficial and complement the traditional retail experience.

Retail 58

Retail Technology Omnichannel Customer Experience 58

RetailDive

SEPTEMBER 30, 2021

Senior Reporters Ben Unglesbee and Daphne Howland talk about turmoil at the apparel e-retailer, DTC companies and online sales in general.

eCommerce 100

eCommerce Apparel Retail 100

Ecommerce Guru

SEPTEMBER 30, 2021

The festive season is around the corner and business holders might be in search of ways to accelerate their sales and finish orders successfully. E-commerce giants are starting to look for new-high and earn huge amounts of profits. Choosing the right products and other main points can help you gain major earnings. Ecommerce dropshipping businesses are on the rise and this festive season is a chance for you all.

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Drop Ship Shipping eCommerce Article 52

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data

RetailDive

SEPTEMBER 30, 2021

Andrea O'Donnell takes over from founder Michael Preysman next week, though the two will work together until the new year to manage the transition.

Management 94

Management 94

RetailWire

SEPTEMBER 30, 2021

J.C. Penney is expected to name 170 brands that will be included in JCPenney Beauty, the department store retailer’s new beauty category initiative. The development of the new in-store and online concept was necessitated by Sephora’s decision to close its shops inside Penney locations as it moves to Kohl’s. Michelle Wlazlo, Penney’s chief merchandising officer, said the chain’s inventory will be “hyper-inclusive” with products selected from mass, “

Department Stores 52

Department Stores Retail Article 52

365 Retail

SEPTEMBER 30, 2021

Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , today announced that Super Saturday is expected to be the busiest shopping day of the 2021 UK peak trading period. The annual predictions for the global top busiest shopper traffic days are informed by retail traffic data analytics within the company’s intelligent operating platform, Sensormatic IQ.

Gifts 52

Gifts Operations Consumer Supplies 52

RetailWire

SEPTEMBER 30, 2021

Tyson Foods announced on Aug. 3 that it would require all 120,000 of its U.S. employees to be vaccinated against COVID-19 or face employment termination. Ninety-one percent of Tyson’s workers have since gotten their shots with the company’s Nov. 1 deadline approaching.

Article 52

Article 52

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail